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You sent me an email saying boarding was at 9:29 and AA sent one that was 8:29 on Sunday morning. I had to call AA to get that it was indeed 8:29.

The airport crew and on board experience was fine. The problem with Alaska air is that there is zero customer service over the phone when you’re trying to buy your ticket or change anything.

The front desk attendant was rude to everyone in an absolutely careless way.

Good as usual. Just wished my seat was assigned at online check in. Thanks anyways

There was plenty if room for my carry-on in above-seat bins, but they made me gate-check it on both flights!

The flight attendant was friendly and attentive. Although our interaction was brief—- it made a difference. The crew was upfront about turbulence. I like the Maui pretzels.

The boarding process could be clearer, there's never a call for group f

I bought tickets MONTHS ago for a flight that left SAN at 14:30. That is what it says on our tickets. I was never notified of any time changes. During online check-in. I discovered the flight time had been changed to 15:45. This was unacceptable and had I been notified, I would have changed flights, or airlines. That departure time was unworkable with our plans. We called Alaska and asked for an explanation. They said flight time was changed 11/08/25. No proof of notification could be offered. We asked to be moved to an earlier flight. After much pleading, the rep said she would allow a “one time exception..” While I appreciate being moved, this was YOUR fault Alaska Airlines.

Representatives both at the gate and on the plane have zero interest in helping you! It’s really unfortunate…

The planes were in very nice condition. Comfortable enough leg room. I had a very quick connection on my return home I made it just fine and so did my luggage!!