Part of the first class package is luggage. We checked our luggage in easily but our luggage should be one of the first bags off when we land. On both flights this was not the case. The lounge in Kauai is awful. Food and drinks were excellent on the flight. Service was attentive. On the flight over we arrived 45 minutes early. Like last time the same thing happened in a previous flight. The problem both times was waiting in the plane for 30 minutes so that a spot to unload could open.
Great trip. No complaints. Impressed with the crew’s response to various challenges pre-boarding.
The ticket I purchased through Kayak did not show up in my Alaska Airlines app, and neither of the codes given to me worked for online check in. I've never had to show up to the airport at 6am wondering if I've been scammed. Cheap flight fare or whatever does not play well with airlines and I will be wary of using Kayak in the future.
I would like if it had happened already. I'm still waiting for it.
Everything except for the lack of a choice of the snack provided was great.
I was in the middle seat in the last row but that wasn’t their fault. It is why I rated the flight as mediocre, also the landing was a little rough. The good was really good. The self service luggage belt at SEATAC stopped working right when I reached it. I was literally placing my bag on the small belt when the main belt stopped. I understand that it wasn’t just Alaska but the entire side of the terminal. It took the agents about 20 minutes to arrive at a game plan and it certainly wasn’t flawless but they arranged for our luggage to be taken to the plane the old fashioned way by hand. Understandably, the plane was late in leaving. The flight took the proper amount of time and instead of arriving at OAK at 1:45, we got there at 2:30. I took my time getting to baggage claim because I knew it would be late if it was there at all. Sure enough it wasn’t but there was an agent there to greet me and inform me about my luggage. Long story longer, they delivered my luggage to where I was staying which was an hour away from the airport. Alaska has instituted a delivery type tracking system through my email that kept me informed of where my luggage was the whole time. WELL DONE!!
Cramped, crowded aircraft. Poorly organized boarding. Tasteless crackers to eat. 40 minutes late. A standard US air travel experience.
Lots of turbulence in last 45 minutes, but captain kept us very well informed, which was a big help to a nervous flyer.
Smooth and quick, no wait and no hassle. Everything was on time and even the pretzels were good. Thank you!
The staff was friendly. The flight was fine and the food service was fine. We found the Seattle Airport to be very confusing. And not user friendly. Not enough directional signs -- it was hard to figure out where to go. As we entered the line to get to where they checked our ID before we went through the bag check, the staff member wanted us to get out of the line to walk for much longer to get to that area. It was nuts. One of our party spoke up and insisted that we stay where we were. She let us proceed.
