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Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
Great flight, comfort, and staff. Prefer tv in back of seat but watching on phone will do
this is starting to seem like an american airlines standard. delayed flights and fake apologies… getting tired of it
The food has never improved. It will never improve. But when I'm boarding a flight in priority boarding and I've spent 10 hours inside the security area of the airport and I get "randomly" selected for additional screening as I board the plane when the flight has already been delayed, and I work as a military contractor that has been issued visas direct from JMOD, I find it ridiculous. I would never recommend anyone to use AA on international flights. JAL is a better airline with older planes. The flight attendants on international hauls on American also have a chip on their shoulder and really dont deliver the same level of service code share partners do.
The only problem experienced was a ground stop in Chicago due to weather. But the crew handled everything professionally. They prioritized rebooking those passengers who had connecting flights and then deplaning the other passengers. When the hold was lifted, they efficiently re-boarded all the passengers so that we could depart before our departure limit expired.
lounge was the highlight - seats weren't that comfortable - it was a full flight but no complaints
Cut off carry ons, had to check, got on and there was plenty of bin space. Disappointing.
American always delays flight so it stressful getting the next connection
The flight got delayed more than an hour due to maintenance issue after the passengers were all on board. I missed my connecting flight and had a trouble finding a next flight. The crews didn’t seem to care about the inconvenience of the passengers missing a next flight. It was very frustrating experience flying with American Airlines. I will not fly with AA in the future.
less delays; there was an hour+ delay on both flights. self serve check in kiosks weren't available for British Airways flights
The flight was delayed multiple times. I had to buy a new tickets (4 tickets) for my family for a total of $5200 cnd And missed thanks giving with our family. Very very poor and disappointing service.
I sat in row 38 seat D. The headphone jack was nearly broken. The charging port was completely broken. My under seat space was compromised by a little metal box not seen under all seats so there was less room for my bag (which ended up having to go under the empty middle seat). These things could have been better. One of the flight attendants walked by me while my eyes were closed but I was awake waiting for breakfast and didn’t try to wake me for meal- and then when I asked about it didn’t offer to give me a pack I loved the other flight attendant - he was very kind funny witty and made extra efforts my comfort Overall everyone was polite, flight was smooth Off boarding was a ridiculously long process and should have been avoided if possible
Crew was very respectful and ready to serve. Much better than before.
Flight was delayed, I had to put my luggage all the way in the back! They served only a beverage no snack on the way in Air Canada, definitely not a good first impression.
It was an enjoyable flight. I guess the airlines will never go back to catering, they save so much money.
Lovely staff for a short flight! Complimentary wine too made me happy.
5 delays to departure. Finally left 2 hours after scheduled time. Further issues with “paperwork” when we were ready to push away from the gate. Air Canada has a real problem with flights between Montreal and Toronto over the last 24 months. Of my 12 flights, 8 have been delayed or cancelled. With no compensation. I now drive between Toronto and Montreal whenever I can. At least I know I will get there when I planned to.
When we got to the airport for our flight from Chicago to Montreal which was scheduled for 2.00 p.m. they had no record of it and booked us on a flight at 3.30 very disappointing . We also had to pay 50.00 each for a seat. All things considered ,I will never book thru Kayak again. Next time I will only book directly thru Air Canada no second party booking Sue
Terrible crew. Mediocre food. Terrible headphones. No Bluetooth connection for entertainment. Crying babies. Horrible experience.
I am 6'0 and almost no leg room. I am also not a small person, but this was the first time I had a issue with the seat belt. I feel like they should be made a tad bit bigger.
Difficile quand le gate change, les deux fois. Quand on m'a changé les sièges que j' ai réservé, les deux fois. On m'a dit que j'allais être remboursé et rien eu encore
Air Canada continues to disappoint in almost every way. Probably the result of a monopoly, so NO need to improve anything