Daily cleaning, installation of cabin HEPA filters on flights from Montreal to London Heathrow Airport
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Scores according to KAYAK customer reviews
Cons: "horrible dry croissant for breakfast"
Pros: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Cons: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pros: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Cons: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Pros: "The food was great and the crew was very friendly."
Pros: "Crew was very courteous and helpful"
Cons: "More leg room"
Pros: "Leg room always an issue. Crew really great."
Cons: "Gluten free option"
Cons: "service was least friendly at this part of my flight"
Cons: "We didn’t make it to Venice due to delays because Boston wasn’t ready for a snowstorm."
Pros: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Cons: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Pros: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Cons: "Short flight with no entertainment, no means to charge devices."
Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Pros: "Food was tasty. Crew was very good."
Cons: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Cons: "That it wasn’t a flight to Denver"
Pros: "The view out the window."
Cons: "Delayed, no leg room. No refeshments."
Cons: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Pros: "Good food"
Cons: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Pros: "The entertainment and food was very good. I also think having fresh fruit available in between meals is one of the most appealing things about SWISS."
Cons: "For some reason, one of the air hostesses refused to let me use the restroom. For over five hours I tried to use the restroom and she kept yelling at me to sit back in my seat, in spite the fact that several other people were using the restroom and several other people were up and moving about, she singled me out and wouldn't let me get up without harassing me. Eventually I appealed to another one of the flight crew who allowed me to urinate, but it was over five hours I had to pee and was inexplicably not allowed to."
Pros: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Cons: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Pros: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Pros: "crew great smooth flight"
Cons: "no problem and happy crew."
Cons: "French unions"
Cons: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Cons: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Cons: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Pros: "Fast journey despite a short delay it arrived on time."
Cons: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Pros: "The crew was amazing, also the service given since it was a long flight."
Cons: "Business class service The hostess forgot my request twice. ..."
Pros: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Cons: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."
Pros: "Best airline I have ever flown"
Pros: "The flight had a delay but managed to (partially) make up for it."
Cons: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Pros: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Cons: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Cons: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."
Cons: "You charge the ticket and my reservation wasn't there!!"
Pros: "Good service... good food....on time. I will fly Swiss again."
Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Cons: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Pros: "Loved the cute attendant we had on flight :)"
Cons: "Old TV screen and remote"
Cons: "People who handle Swiss"
Cons: "Even one member of the crew was not very nice with my young daughters."
Cons: "Same comments as above."
Pros: "So far so good."
Pros: "Always replacement"
Pros: "Great food and drink options."
Cons: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
Pros: "food, staff."
Cons: "We left late so I missed my connecting flight in Zurich, to barcelona. Had to wait around 5 hours. My friends were waiting for me in BCN and had no way to contact them!!! I enjoyed the flights with SWISS but i dont know if ill fly with them again."
Pros: "Excellent service ans quality flight"
Pros: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
Pros: "Crew great"
Cons: "Seats cramped"
Pros: "All of it Plane was only a third full so"
Cons: "To get on the plane via bus"
Pros: "Great service and comfortable ride excellent staff"
Cons: "Cannot expect better service"
Cons: "Nothing really"
Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"
Pros: "Most of it was of a reasonable standard."
Cons: "Plane was full"
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Cons: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Cons: "They have to uptade the airplanes"
Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Pros: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Cons: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"
Pros: "A smoothtrip run by great staff."
Cons: "Thé food was rather stodgy overall."
Pros: "Top glass airline"
Cons: "I lake food and good service crew"
Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Cons: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"
Pros: "Staff on this flight were excellent"
Cons: "The plane seemed to be a little bit old, especially entertaining equipment"
Pros: "Overall comfortable journey"
Cons: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."
Cons: "It was terribly late. No one had a clue on when flight would depart."
Pros: "The entertainment selection was good, though I didn't need to see the blurb about having vloggers available before every movie. One of the very few airlines to use boarding by rows, which speeds up the boarding process."
Cons: "The legroom is very cramped, pretty difficult to eat your meal with the seat in front reclined. The crew were not very attentive: they completely missed me while I was waving the rubbish on their collection rounds. In the end I had to dump it myself in the toilet bins. The PA system is too loud compared to the rest of the entertainment, had to remove the headphones for each one of them."
Pros: "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Cons: "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."
Pros: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."
Cons: "given milk yoghurt with VGML breakfast"
Pros: "Efficient, friendly, on-time!"
Pros: "Seat is very comfortable"
Pros: "From the check in to the service on board was very good. Staff were polite and respectful."
Cons: "The food was small. There did not serve bread with the meal"
Pros: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Cons: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."
Cons: "One toilet not working"
Pros: "Nothing because I was given a middle seat"
Cons: "6'4 and I get a middle seat.."
Cons: "Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too"
Pros: "The food was surprisingly ok and the seats in PE were comfortable, plus there were two USB ports, perfect!"
Cons: "Being woken up to be asked if I wanted to eat, twice! If I wanted to eat, I wouldn't have a sleeping mask on my face, or be asleep! Plus, upper class and premium economy didn't board first."
Pros: "They were were very kind and helpful to all passengers"
Pros: "Genuinely pleasant cabin crew, good service, good food."
Cons: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."
Pros: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Cons: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Pros: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Cons: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."
Pros: "The boarding and the overall flight experience was quite good."
Cons: "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."
Pros: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
Cons: "Leg room is a little tight"
Pros: "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Cons: "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"
Pros: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Cons: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Pros: "Everything was great ! The staff very nice and the plane is absolutely amazing .."
Cons: "We paid for extra leg but there was no difference between normal and extra .."
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy."
Cons: "The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite."
Pros: "We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!"
Pros: "Staff excellent - Inflight screen useful."
Cons: "Could not do online Check in - apparently as there were 4 separate legs on my Ticket."
Pros: "At JFK the lounge and service was the best I have encountered."
Pros: "Everything on-board was awesome...Great job guys!!!"
Cons: "My ticket was cancelled at the time I was standing in front of the airline counter to check my bag. I was so furious. The airline did not help me at ALL. In fact, they offer me to buy a brand new ticket at a new price!!!!!! I ended up re-bought the ticket from United airline as my husband has United card (chase) and we ended up paying over 1900 for the ticket that should have been about $911. The priceline number is not helping. I have trip insurance but no. nothing worked. I will never fly Virgin Atlantic again."
Cons: "My luggage didn't arrive at my destination until 2 days after I did. And after I checked my luggage, a leather satchel was stolen from my suitcase. I reported the theft to Virgin Atlantic and requested a report nearly a week ago and have heard nothing back. I am usually careful about packing luggage, and did not think the leather satchel would attract a thief working for the airline, but I will not make that mistake again! DO NOT TRUST VIRGIN TO HANDLE LUGGAGE."
Cons: "Better boarding and entertainment"
Pros: "The aircraft was barely half full."
Cons: "Delay due to fog at LHR, but this is not the fault of the airline"
Pros: "Comfortable and Clean"
Pros: "Flight departed on time. Crew were friendly and efficient"
Cons: "Boarding seem to be chaotic, no boarding by group or seat number."
Cons: "Will never use Lufthansa again"
Pros: "As previously stated hated having to go through security again"
Cons: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Pros: "The crew was friendly. The seating was ok but dirty floors"
Pros: "Very Organised and punctual"
Pros: "Everything except delay"
Pros: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Cons: "Ground staff poor customer service"
Pros: "Very friendly crew, great seats in economy with lots of legroom."
Cons: "Impossible to do beter."
Pros: "The flight was adequate."
Cons: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Cons: "1hr 20 minutes late"
Pros: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Cons: "Flight was over an hour late and no compensation from the airlines."
Pros: "great over all experiance. Don't let the other negative reviews put you off"
Pros: "The Lufthansa app provides updates on plane status and gate number, etc."
Cons: "Delay and food was bad"
Pros: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Cons: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Cons: "There was hardly any communication about the delay."
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Pros: "See above"
Pros: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Cons: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Pros: "The staff were all super helpful and friendly! Pleasure to fly with!"
Cons: "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"
Pros: "the on time scheduled departure"
Cons: "the long complicated walk to terminal"
Pros: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Cons: "Our flights were delayed both on the way there and back"
Cons: "Check-in process. Baggage fees."
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Cons: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pros: "Usual good service for economy class on this airline"
Cons: "Refusal to board as our flight was a few minutes landing"
Cons: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Cons: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Pros: "Gave us snacks when flight was delayed"
Cons: "Flight was delayed Entertainment app didn't work"
Pros: "Darned site more comfortable than the first leg of the journey."
Cons: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Cons: "Was a short flight , so really I don't have any negative impression"
Pros: "Staff was very friendly and caring."
Cons: "No entertainment and half sandwich with some cookies was the only food we got."
Pros: "They held the gate for us as we got there about 14 minutes before departure."
Pros: "Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too)."
Cons: "Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now."
Pros: "787 seat spacing (a UA plane, not LH)"
Cons: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Cons: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Cons: "Boarding tool a long time and late take off"
Pros: "Stewards dis perfect job"
Pros: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Cons: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Pros: "In flight crew worked hard"
Cons: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Pros: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Cons: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Cons: "Was very satisfied with everything."
Pros: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Pros: "Very comfortable journey, leaving on time, arriving on time"
Cons: "30min late arrival. Still was ok."
Pros: "Nothing. See below."
Cons: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Pros: "I get Airpoints with the flight, crew were lovely."
Cons: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Pros: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Cons: "Poor announcements"
Pros: "Flight schedule, boarding management"
Cons: "No WI-FI service during my return flight, limited options for tv news programs."
Cons: "Flyght was terible"
Cons: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pros: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Cons: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Pros: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Cons: "The food quantity was skimpy considering the duration of the flight."
Pros: "Not much"
Cons: "Lateness and virtually no food at lunchtime"
Pros: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Cons: "I don't remember anything about the food."
Pros: "The seat spacing was fair -- I'm 185 cm (6' 1") and I could sit normally. The crew were friendly and rather competent. The food was adequate. We were given several rounds of drinks, which is beyond what usually comes with budget travel."
Cons: "There was no entertainment except for a magazine; the food was not very sophisticated. I'm OK with both."
Pros: "arrived early"
Cons: "Complete lack of information and abrupt staff when flight was delayed"
Cons: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Pros: "Great staff, friendly and helpful."
Pros: "got to my destination on time."
Cons: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Pros: "Was on partner airline Austrian Air. Very good service."
Cons: "At Vienna gate G31 it was difficult to hear announcements."
Pros: "The flight attendants were beautiful"
Cons: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."
Cons: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Pros: "Pleasant flight crews on all flights."
Cons: "Cramped seating in coach."
Cons: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Pros: "Service was spectacular. The United crew was awesome."
Pros: "Everything seemed all right"
Pros: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Cons: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Cons: "Seats in economy class were crammed with next to no leg room"
Pros: "This is one of the most comfortable flights that I undertook this year - I have done more than 20 flights this year."
Pros: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Cons: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."
Pros: "Exiting the aircraft."
Cons: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."
Pros: "The food was amazing"
Pros: "It was cheap and easy to book"
Cons: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."
Pros: "Friendly crews, good coffee"
Cons: "Food is bad, and the reading light doesn't work. Limited selection of movies and tv shows"
Pros: "Great plane good price for plane ticket."
Pros: "movie selection was good. sound was surprisingly good too. crew was efficient and friendly enough."
Cons: "my seat wouldn't stay back. pretty annoying on a red eye."
Cons: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"
Cons: "- Leave in time - Working onboard entertainment system"
Pros: "The crew was great!"
Pros: "Speed boarding process."
Cons: "No entertainment system on a 3 hour flight..."
Pros: "Service, staff, food and beverages all excellent"
Cons: "Seat was just a little hard when lying on my side"
Pros: "Everything went smoothly"
Pros: "Arrived ahead of time Crue"
Cons: "Sales on board"
Pros: "The accommodations made me feel like I was in first class!"
Cons: "The screaming child behind me ):"
Pros: "Breakfast was good"
Cons: "Air conditioning was blasting down on me too powerfully"
Cons: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Pros: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Cons: "Routine airline food."
Pros: "the price was very good"
Cons: "Experienced very rude cabin crew"
Pros: "The energy of the crew was upbeat despite the lock of enertainment they tried their best by accommodating my various wishes."
Cons: "They were no snacks available except the ones that we had to pay for - which in fact I thought was a bit pretentious towards the passengers."
Pros: "It was not Finnair it was all British airways."
Cons: "When I arrived to board my flight I was highly unsatisfied with the excessive charges I received for my luggage that was overweight (only by 7 pounds). I was not only charged an additional $100 for my second checked bag, but I was also charged $200 for the extra weight. As a college student traveling abroad for 6 months, I did not expect to be bombarded with these fees at the beginning of my journey. Due to this experience, I would like to have been notified ahead of time of the expected charges as it made me uneasy before a long flight."
Cons: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"
Pros: "Crew, boarding, cleanliness of the plan, and all other aspects other than food were good/excellent."
Cons: "The vegetables in the meal / salad were still frozen….inedible. In the morning in the asian vegetarian meal it was simply fruit…that was it. No protein source. I have been on many BA flights and the food has not been this poor, so not sure if the carrier who services food source has changed."
Cons: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"
Cons: "There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight"
Pros: "Checking and boarding was lighting fast"
Cons: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"
Pros: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."
Cons: "Our bag was not checked through to our final destination and was delivered a day later."
Pros: "Good leg room."
Cons: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."
Pros: "Nice one"
Cons: "Nice one"
Pros: "easy - no surprises"
Pros: "Everything else"
Cons: "Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination."
Pros: "I have a BA - Gold card- BA lounge was good."
Cons: "Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD."
Cons: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"
Pros: "Head phone jack was not working in my seat."
Pros: "Seats were comfortable with plenty of room."
Cons: "Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film."
Cons: "Trying to get through airport security was an unorganized clown show with them herding groups of passengers back and forth between airport terminals resulting in many people almost missing their flights because the lines just weren't moving. Once on the airplane, the international flight had TVs in the ceiling in the row playing one in-flight movie (what is this 1995?). American is such a terrible airline. The old US airways, Lufthansa, and British Airways, are way better international flights every time I've flown with them. Personal entertainment at your seat for each flight (i thought this was standard on all international flights in the past like 10 years) and more food and drinks throughout the flight."
Pros: "And perfectly on time!"
Pros: "Accuracy Staff Serving"
Cons: "My name was wrongly written on the passanger list."
Cons: "There was a terrible smell; food and drinks were served two hours after the flight started, it was dirty, cold and cramped. The whole experience was traumatising!"
Pros: "Movie selection was excellent."
Cons: "Uncomfortable seats and tight quarters. First class was too expensive."
Cons: "I booked the finnair flight because it was direct and charged $60 for additional bags to check in. For me this was really important since I was moving countries so I needed to check in multiple bags. But since this was in partnership with British Airways, I was charged $90 instead of $30. This was not mentioned or made clear before I made my purchase, if i buy a finnair flight then I should be charged finnair prices on baggage. If not, this should have been made clear before hand so I could have weighed my flight options. I hope you are able to provide a resolution."
Cons: "When I got to Phl I missed my connection to London. No one seemed to care that I needed to be in England by the 18th. They kept retorting me to arrive in England on the 19th. I told them multiple times Id be flexible and go to any city in the UK just for them to get me there on the 18th. The First person I talked to said it was impossible. So I called again and talked to another person and all of a sudden it was possible. The worst part was they sent me to Boston after that I didn't get to Boston until 1:50 am and they did not compensate with hotel or anything while my flight to London was not until 8:00 am the next morning. So I spent the night in the airport. Oh and then when I finally got to London, my bag is lost and they told me I'd have it by tomorrow and I still do not have my bag and have called and they said they can't tell me anything."
Pros: "First time across the Atlantic, and the British/French crew was the most polite crew ever."
Cons: "Cramped, cold,"
Pros: "Seats are snug. You get to know your neighbors really well."
Cons: "If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update"
Pros: "A Good Deal,but when.we arrived in Miami there was not any finner counter,when to BA anf6 then we found the flight"
Pros: "direct flight"
Cons: "There was a lack of air and no possibility for individual airing your seat, during our flight we had to stand in the back because we were almost passing out of overheating 30 Celsius plus heat in our row. We asked for a cooler temperature and only the last 20 minutes it started cooling but then to ice cold. My audio was not working properly, at max it was still unclear. We have had better flight experiences."
Cons: "Seats on the Dreamliner seemed cramped and too close together."
Cons: "Tiny seats. Wouldn't let me pay for an upgrade. Last time I ever use kayak"
Pros: "Great flight"
American Airlines, Aer Lingus and Finnair have all waived their change and cancellation fees on flights from Montreal Pierre Elliott Trudeau Intl to London Heathrow. Confirm policies on booking site.
An average direct flight takes 6h 30m, covering a distance of 5216 km.
There are 20 (direct) flights between Montreal and London Heathrow Airport per week, averaging 2 per day.
In the past 3 days, the cheapest one-way tickets were found on Air Canada (C$ 294) and Lufthansa (C$ 296), and the lowest round-trip tickets have been found on Multiple Airlines (C$ 641) and TAP AIR PORTUGAL (C$ 650).
American Airlines flies 5 times weekly (Sunday, Monday, Wednesday, Thursday, Friday), Aer Lingus flies 5 times weekly (Sunday, Monday, Wednesday, Thursday, Friday), Finnair flies 5 times weekly (Sunday, Monday, Wednesday, Thursday, Friday).
For Montreal to London Heathrow Airport, Friday is the cheapest day to fly on average and Sunday is the most expensive. Flying from London Heathrow Airport back to Montreal, the best deals are generally found on Wednesday, with Monday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Montreal to London Heathrow Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to London Heathrow Airport from Montreal is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to London Heathrow Airport with an airline and back to Montreal with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to London Heathrow Airport from Montreal up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Airlines flying from Montreal to London Heathrow Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Montreal to London Heathrow Airport
Masks required on board, masks provided on flights from Montreal to London Heathrow Airport
Social distancing seating
Middle seats unavailable to book on flights from Montreal to London Heathrow Airport
Testing for antibodies, testing for symptoms for flights from Montreal to London Heathrow Airport
Waiving of change fees. Search flexible flights from Montreal to London Heathrow Airport