Everything was great more than I thought. Thank you Turkish Airlines.
Pros: "Crew was excellent, meals were excellent."
Cons: "More seating space but that won't happen."
Pros: "Timelines of flight and courtesy of staff"
Cons: "Less waiting at Istanbul airport for next flight"
Pros: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Cons: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Pros: "Crew was very good and the food excellent."
Cons: "Seat space is a little small."
Pros: "The crew was good. The seats were not comfortable."
Cons: "food could have been better."
Cons: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Pros: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Cons: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Cons: "Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information. Arrived in Istanbul with a very tight connection. Airplane was not given a gate so we needed to take a bus to terminal. The bus dropped us just about as far from our connecting gate as possible. Since it took four buses to transport passengers, one could have been designated for US bound transfer passengers (who were all leaving from same group of gates) and taken us directly there."
Pros: "Great service , great planes"
Cons: "All was great"
Pros: "The service was very nice and courteous"
Cons: "The seats don’t match up to the comfort level and privacy of the other airlines"
Cons: "The food wasn’t good and the service the palet wasn’t very good"
Cons: "Total chaos during boarding..no organization"
Pros: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Cons: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."
Pros: "See previous"
Cons: "See previous"
Pros: "The food was decent and they seem to want to please."
Cons: "I always try to avoid the airline because they keep the cabins so uncomfortably hot. No matter how many clothes you take off or complain it is like a Turkish bath. It is torture."
Pros: "Couldn't be better."
Pros: "Arriving safely"
Cons: "Seats horrible, food not eatable, poor service"
Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."
Pros: "Love how the crew always take care of you and are very nice."
Cons: "Seats can be a bit better"
Cons: "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
Cons: "I was happy with everything"
Pros: "On time Good service Just excellent It's first time for me with turkish airline but I love it"
Cons: "No thing"
Cons: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pros: "not much"
Cons: "flight delays, lost bag, did not get delivered for over two days"
Pros: "The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane."
Cons: "The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well."
Cons: "Boarding was devoid of any announcements or organization, and was just a gaggle of people shuffling towards a gate."
Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Pros: "It was a full plain but overall ok I will take this flight again"
Pros: "Once again an extremely enjoyable experience. will continue to fly Turkish air"
Pros: "food is always good..crew too"
Cons: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Pros: "The crew member that was in my area was really nasty, all the other ones where great! They had to cover for her ... she did a very bad job ."
Cons: "The pasta was hard , looked like cardboard. My daughters could not eat , they ordered that and by the time we had a chance to let them know it was not possible to eat , they run out of other option. The next meal was pasta again , no other option ... so they where not able to eat the whole 12 hours flight."
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Pros: "Over all the flight was okay, the food good, boarding was nice, and entertainment was good as well."
Cons: "This flight was for my mother, who is an old woman. On her way back from Belgium to Chicago, she has a layout more than 14 hrs. In this case the Turkish airlines were responsible to offer her a stay in a hotel, however this time they did not offer her any."
Pros: "Great service and staff"
Pros: "everything is the best,I fly a lot but turkish airlinesis the best"
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Cons: "Everything was really good"
Pros: "Wonderful food and service and movies."
Pros: "Enjoyed the flight, airports, service."
Pros: "Friendly people , correct timing , good prices"
Cons: "The chairs didn,t go well for sleeping And we had 12 hrs to do ."
Pros: "US airlines ought to take lessons on customer service and satisfaction!"
Cons: "Boarding was a bit chaotic. Ought to have better organization and identification for different boarding status .. A B C D etc."
Pros: "The food is the best."
Flight was smooth. Captain was polite and reassure our safe flight. Made it home 15 min early too!
Everyone is doing their best, but travel sucks! Mask wearing is necessary but odious. The worst thing is the toilets on 767s are so cramped that you cannot see where the trash is without crouching down or being a pigmy, so people leave their towels by the sink!
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Cons: "Breakfast could have been offered."
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "All good."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Pros: "Entertainment was up to date."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "boarding the plane was simple and easy, and the flight crew, what I saw of them were friendly and attentive to first class only."
Cons: "another boarding passenger had to explain that I was in his seat, because the lockers/overhead bin for my row was over his row making seating confusing. the cabin seats were so close to each other that a normal sized person could not sit without elbowing the person next to him or her."
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Pros: "Staff was friendly."
Cons: "Crying child but I understand has nothing to do with the airline."
Pros: "Great flight attendants and very clean"
Pros: "The exit row seats reclined."
Cons: "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."
Pros: "Excellent flight, great crew, smooth throughout!"
Cons: "Catering problem - no snacks!"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "i liked the aircraft and the fact that you could watch movies on your phone!"
Cons: "you couldn't hear the staff when they started boarding the plane"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Short flight so no food, drink or entertainment."
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Crew was very friendly and gave great service."
Cons: "Legroom was poor, Im 6' tall and my knees were rubbing the seat in front. Flight was full so no alternate."
Pros: "Thank God I was able to get a refund"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Cons: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Cons: "Seats are very small."
Pros: "On time great staff"
Cons: "Little cold"
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Cons: "Forced us to pay extra for seat assignments then allowed other passengers to take them. Entertainment did not work despite being reset many times. No additional beverage service outside of meals"
Pros: "Flight was cancelled. Airport staff didn’t help at all. The air Maroc call center was not helpful either. Worst customer service ever."
Cons: "This flight reached the absolute depths of mismanagement, disorganization, and unprofessionalism. They allowed a full flight of passengers to board with excess luggage, forcing all of us to wait while those people deplaned you check bags. The resulting fracas resorted in several heated arguments, and seemed close to a fist fight. One grounds crew member on the jetway was extraordinarily rude. Wish I knew her name to report it. This was truly the worst flight experience of my life, and I am a frequent traveler."
Pros: "Just the crew"
Cons: "Food and entertainement"
Cons: "Filthy bathrooms upon boarding. Terrible food and TVs didn’t work. No help with issues from gate staff and no help upon calling their customer service. Would never use this airline again."
Pros: "Departed on time."
Cons: "Food is not the best."
Pros: "It was a very bad flight. i wouldn't recommend Air Maroc. Despite flying business class, the food was below average. there was no entertainment. seat was not comfy. Check in was very slow as well although we were very few."
Cons: "Flight was 2 hours late and simply because of poor operations in the airport and on the flight. Failing to match the boarding list with the check-in list! And during the 2 hours sitting on the plane Zero communication from crew on the issue."
Cons: "Fix the damn problem that always occur with this company from loading luggage to boarding"
Pros: "The crew was so kind and easy going."
Cons: "We could have had regular updates on why our flight was delayed so long"
Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."
Cons: "My son got to the kiosk and they told him the flight was boarded and he missed the flight. They offered him a ticket for 380 dollars which he did not have to leave Friday two days later. Fortunately I was on the phone and bought a ticket on line. What can be done? Why must we pay for others mistakes"
Pros: "Nothing is fine , food is shity"
Pros: "Security seems paramount to them"
Cons: "Dont think the left hand knows what the right hand is doing... showed my passport 5 times to get on the plane"
Pros: "The on flight entertainment was okay. But the headphone jack was faulty."
Cons: "It took us about 2 hours since we landed to finally get a hotel for our 13-hour layover. Then the attendant left outside to figure out transportation to the hotel which was an hour away from the airport. The hotel was filthy to the point that I didn't even feel like using their bathroom. Even the flight attendants we're horrible, they never responded to the ask for assistance indicator. I had to get up to get their attention. Never flying this airline again."
Pros: "the food is excellent."
Cons: "too much layover hour and they changed it after we purchased the flight ticket .that is very bad blc we missed our connecting flight and we have to purchase another flight which cost us additional 500 dollars."
Pros: "Boarding process, check in process."
Cons: "Delayed flight, no entertainment, food same thing."
Cons: "Delayed flight as they waited their passenger from Barcelona to arrive. Total chaos at baggage claim"
Cons: "Food was poor and they served the same over and over again. Plane itself was not very clean. For a long flight, they waited a long time before serving any beverages"
Pros: "Once in the air the flight was normal and everything was fine."
Cons: "The flight was delayed by 6 hours with no explanation. There is zero organization or efficiency. Never taking this airline again."
Pros: "It was a very short flight. Nice and pleasant"
Cons: "To start, the flight never happened. The flight was cancel one WHOLE hour after it was supposed to take-off. Then we get told that they were going to bus us to a larger airport that was THREE hours away. We where told that when we arrive at this airport that there would be hotel accommodations for us and that the agents there will make arrangements for thise with a connecting flight. It was all lies. We arrive at the airport after riding a 2-star bus for three hours inly to be told that they had no idea what we were talking about and that no one told them we where coming. Then we were told that there were no hotel rooms available in the whole city (lie) and that all of the available cars to take us to an available hotel where in another city (another lie). On top of that, if you missed a connecting flight on a different airline, you where screwed. I had to buy a whole new ticket just to get home. It was insane!!! So basically a plane full of people were jerked around and lied to by every employee of this airport that we met. Completely disgusting. If you can avoid it, never ever fly Royal Air Maroc."
Pros: "Good movie options"
Cons: "Awful food, slow service"
Cons: "We stayed inside the plane for 1hour without telling what a going on . The food was really disgusting , while the price was with hight"
Pros: "It got me safely to Casablanca"
Cons: "Very small aircraft, no space and filled to capacity. Could not even get up to walk and stretch, essential for such a long flight. Very uncomfortable. My entertainment system did not work, staff tried rebooting, still didn't work. Their answer? Go to another seat, BUT the plane was full. NOT HELPFUL."
Pros: "Fish meal very good but Rock hard ice cold bread told- why not serve warm and separately as most airlines do? Staff (Male)betterthan on Ouagadougou-Casablanca flight but still not very efficient and pretty charmless"
Cons: "See above: and neither flight has any entertainment."
Pros: "Once in flight, the staff were courteous and the flight was uneventful"
Cons: "securuity at CSM was the pits. Way too many check points and very rude security personel. in flight food was pretty bad"
Pros: "food, crew and entertainment"
Cons: "boarding and check in at the airport could be a lot smoother"
Pros: "The service was perfect."
Cons: "The attitude on the crew faces they act like if they don't get pay for doing what they do pose to do"
Pros: "clean, safe ride, friendly staff, flight departed and left on time."
Pros: "Really good flight attendants."
Cons: "Food was very basic but OK."
Pros: "When they cancelled and rebooked my flight, they covered hotel, airport transfer, and meals."
Cons: "RAM cancelled and rebooked my flight without warning. I waited for 3 hours but they refused to release my luggage, so I didn't have any personal effects during 24 hour layover. Had to wait around a long time for transfer to the hotel."
Pros: "No much to like"
Cons: "Poor service and delays"
Cons: "They say they provide people with a lounge (salon) to rest in while in transit but the place has no clean toilets, and not Bligh seats to relax and be comfortable. The planes have no entertainment and I feel as though I was targeted and asked to move my seat 3 times before take off! Will not be flying Air Maroc anytime soon."
Cons: "male flight attendants are a surly and unfriendly, no entertainment choices - just a bunch of old cartoons playing on overhead TVs, this airline doesn't share frequent flyer miles with others - so a lack of choice"
Pros: "The flight was comfortable. I appreciated the snacks and meal provided. The seats had ample space."
Cons: "On boarding took a while. I wish it were more organized."
Cons: "The airline is not able to assign two seats next to each other for a couple that are combined in one reservation and disqualified staff"
Cons: "Pain et viennoiserie glacial."
Pros: "Happy I received breakfast"
Cons: "One of the attendant was pretty rude, I was sperated from my partner and the plane was outdated"
Pros: "The staff and the food was good"
Cons: "It was 4 hours delayed. I have a toddler and I'm pregnant so it was a horrible experience for me unfortunately."
Pros: "Decent leg room, even for a six-footer. Tasty meal served quite soon after take-off. Good coffee. :-) My check-in was quick and easy."
Cons: "There was a lot of confusion about seating assignments, but from what I could gather, it was less about the airline and more about the passengers."
Cons: "I asked to have a seat at the issue de sortie(emergency exit) and the lady told me that she reserved it for me. In the plane I found out that she didn't do it. I'm so disappointed. Plus the middle row in the plane TV's were not working for the entire trip from Casablanca to Dulles in Washington DC. Imagine 8 hours trip without TV or music. This is deplorable. Very disappointed Edmond"
Pros: "Crew, boarding OK. Newer plane in great condition. Comfortable leather seats."