The flight was great. On time departure and on time arrival. I did not sample the food/beverage service. The entertaining was OK but I was disappointed that I could not access live TV. It was Sunday and I wanted to watch the football games. I could not do that due to the limited options. I did watch a movie and some canned TV series, like Big Bang theory to pass the time.
The bathrooms were out of order for most of the flight. This is unacceptable.
A+ on the entertainment offerings! And crew & support staffers were all welcoming and helpful.
Flew first class - no meal and they didn’t let us know. It was a long flight. Delta first class isn’t really first class
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Cons: "Cabin too cold and poor snacks so 1980’s."
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "Crew was gr8, seats comfy and space between seats was great, great space for legs"
Cons: "The quality of the forks and knife, I had meat for dinner and the fork broke two times. Coffee needs to be a little more stronger. Keep it up!"
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Cons: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Cons: "Had problems with wheelchair in Paris at the boarding gate. I was supposed to pre board and I was the last person on the flight."
Pros: "Arrived ahead of time"
Cons: "Waited in the runway and then taxied forever"
Pros: "Baggage came quickly. Flight was on time."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "Arriving to the destination"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Great trips notifications"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "very punctual and nice aircraft"
Cons: "timming of the flight"
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Cons: "Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way."
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Le repas est casiment vide
Good cabin crew, Wi-Fi availability al through my trip.
Always exceptional service
Pros: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Cons: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Pros: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Pros: "The rest area"
Cons: "The airport was cold and it should be warmer"
Pros: "Crew were very good."
Cons: "No vegan food available."
Pros: "The crew was OK, but nothing special."
Cons: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Pros: "The crew was great"
Cons: "1-2 +cms leg space"
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Cons: "New variety of food"
Cons: "Thé qualité officielle the images"
Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Cons: "Baggage check in was stressful"
Cons: "boarding wasn't good."
Pros: "crew was wonderful, great food, quick boarding"
Cons: "cant think of anything"
Cons: "Check in process running smoothly and better announcement of gate change"
Pros: "The airplane"
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Pros: "The crew were polite and friendly"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "Food was good. Crew nice and professional."
Cons: "Landing was not so smooth."
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: ". Budget airline with no legroom or extras"
Cons: "See above. Nothing specific to like."
Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Pros: "The friendliness and courtesy of the staff."
Cons: "One piece of my luggage was left behind in Paris."
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Cons: "The flight was late, real late."
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "What’s not to like!"
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pros: "Flight was only 50% full. Room to spread out."
Cons: "Leg room cramp. Flight arrived late as a result missed connection home."
Pros: "The hostesses were very kind and nice"
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Cons: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Pros: "Good seat near the front."
Cons: "Delayed arrival by 30 minutes."
Cons: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Cons: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Pros: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Cons: "Vegetarian food choices always leave much to be desired."
Pros: "The airplane was new, good food and service."
Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"
Thank you very much kayak
Work on entertainment systems and seat comfort. Seats are very old and worn out. Entertainment systems not working,
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Pros: "Crew was good"
Cons: "Arrived one hour late."
Pros: "Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up"
Cons: "They know better than me"
Pros: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Cons: "USB connection was not working from my seat"
Pros: "Crew was so nice and very helpful"
Cons: "Timing, delayed by 20 minutes"
Pros: "The crew was amazing. The crew is an asset to the airline"
Cons: "Boarding is chaotic."
Pros: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Cons: "The food could have been better and the crew attention and assistance to the passengers."
Pros: "Crew was very nice, very helpful"
Cons: "3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience"
Pros: "Crew was friendly. Food somewhat better than prior leg but far from business class standard."
Cons: "Plane fittings coming apart; dirty seats; no personal screens - they use an overhead CRT! Didn’t know such old panes were still being used by Ethiopian. While friendly, crew could be more attentive to travelers needs - eg refills, water etc."
Pros: "It was a very short flight"
Pros: "Not much, actually."
Cons: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Pros: "I liked the services of the air hostess: they were very polite. The flight was also very comfortable and enjoyable."
Cons: "The person who gives information should speak the English language portion slowly and clearly for better understanding of passengers"
Pros: "They are nice and friendly"
Cons: "Toilets should be cleaned often"
Cons: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."
Pros: "Will never fly this airline again"
Cons: "The food was bad and on the second stretch the airline did a stop over in Cairo that was not originally planned and delayed the flight by over 3 hours making me miss my connection flights and forcing me to rebuy tickets since there was no ground staff at Rome that could handle the situation. Made me end up losing 1000 usd in tickets I had to buy. Not the way I'm used to be treated as a business class costumer"
Pros: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
Pros: "Seats, pillows, blankets, entertainment system, crew."
Pros: "Nice crew"
Cons: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"
Cons: "Old plane. Not comfortable for a relatively long flight"
Cons: "The plane was shaking everywhere thought I was gonna die"
Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."
Pros: "Direct flight for a good price and great service"
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Pros: "Spacious, good entertainment system"
Cons: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."
Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every things is very slow ."
Pros: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Cons: "No sleep with my baby!! ;)"
Pros: "The aircraft was brand new so everything was great"
Pros: "The flight service"
Cons: "The food was good"
Cons: "Food can be improved."
Pros: "Other than the luggage issue, it was a great flight."
Cons: "I purchased this ticket as ONE ticket--Ethiopian Air to Dubai, and then flydubai to Amman. Ethiopian Air wouldn't check my luggage to my final destination, so in Dubai, for a 3 hour layover, I had to go through immigration, exchange money, and take a taxi for 30 minutes through rush-hour traffic to a different terminal. That is ridiculous. Don't sell it as one ticket if the two airlines won't cooperate together."
Pros: "Sleeping most of the way"
Cons: "Everything. I have written to email@example.com"
Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Cons: "They almost didnt let me on the plane after THEY messed up by not including my ticket number on my ticket. I had to call my parents in Washington DC from Nairobi, have them drive out to Dulles airport and work it out at the Ethiopian office there to give the OK for me to get checked in in Nairobi. The whole process took about four hours and three managers all while I was stewing, worried I wouldnt make it on my flight."
Cons: "The flight schedule was changed and despite contacting Ethiopian multiple times, they did not comprehend the problem. I was scheduled from Dar to Blantyre to Lilongwe then to Blantyre AGAIN, my obvious final destination. Luckily the crew at Malawian Airlines allowed me off the plane early and edited my booking for the return journey efficiently and easily."
Cons: "I was suppose to stay on the flight in Hong Kong to continue to Ethiopia and they never made an announcement. I had a seat with a TV that did not work and it took over 30 mins for a flight attendant to respond."
Pros: "Very kind and attentive staff."
Cons: "Lack of customer service. Due to the delay in Washington, we missed our connecting flight. Though the EA personnel knew of our delay and missed flight, we still had to wait in line at the counter for 3 hours in order for them to put us up in a hotel and make other arrangements. Though they had 15 hours to do this for us, they did not. They served some customers and did not serve others. There was no communication whatsoever, they just handed us papers without explaining what was happening."
Cons: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
It was good for its price. 👍🏻
This was my first time flying RAM and it was okay. The food wasn't the greatest 😕. You basically choke onyour food by the time they servethe drinks. The crew on my first flight was helpful, however the crew on the connect flight, were rude. One was yelling at the older women in front of me because of the turbulence and she was standing. BUT Only because she had to wait for the 2 passengers, in her row, to accommodate into their seats. He was rude. Overall, it wasn't the greatest experience at all. Thank you!. And please hire crew members that actually smile and want to help passengers!
We had two flights including a connecting flight. Both were very late and it was stressful to make it to the connecting flight. The cabins were not clean and not maintained. The food was low quality. The staff is not well trained, trying to be helpful but ending doing the opposite. We also didn’t get our luggage and there is no system to track it. All in all it was (and still is) a very bad experience.
Pros: "Very courteous staff. High quality in-flight meals."
Cons: "All great!"
Pros: "The crew really was excellent! Superb landing. I didnt feel a bump."
Cons: "It was a great flight! I could have been upgraded to business class but other than that...superb"
Cons: "Flight attendants didn’t respond to the flight attendant call button even once , I asked three of them to check my entertainment screen that was working . They all said they will be right back and never did . When I asked for water they pointed me to the water bottles so I can do it myself . Overall I felt like the service was horrible"
Pros: "Boarding was late but fast. Dinner was good. Seating space was fine"
Cons: "Your staff seemed serious and competent but not friendly."
Cons: "Received notification that flight was canceled/delayed & notified to checkin at airport between specific times. At the airport the checkin counter opened 3 hours & 20 minutes later than the notification announced. By the time checkin opened, all lounges had closed. Also, flight was further delayed."
Pros: "Everything was good"
Pros: "The crew was nice."
Cons: "Royal Air Maroc lost my two bags. Also, late boarding, delayed on the tarmac, late arrival in Lison, so I missed my connection."
Cons: "Hiring more friendly customer service and understand your customers."
Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."
Pros: "I was terrified after reading reviews for Royal Moroc Air. Every aspect of the flight went well. Baggage check in was smooth. Boarding the flight was the same. The plane was new, clean and spacious. The crew were courteous and professional. My bag was waiting when I arrived to baggage claim."
Cons: "Thankfully, nothing bad to report."
Pros: "The computer check in service is very good and very quick and check-in my bag in then went through security check was very quick so I went through to the duty free shops enjoyed looking at all the different things which can be printed on your boarding pass what you've bought then you wait to board the flight we boarded the plane and found my seat easy the flight took off and the service was very good I was able to eat most of the food I watched my dvds after then we landed going through security was quick then I collected my luggage and then I exited the airport."
Cons: "The only thing I didn't like to much was the starter it was very spicy as I've ibs if you could do Salmon flake all the time I would be able to eat this but not spicy food."
Pros: "The crew on board was excellent"
Cons: "The boarding process was the worst I’ve ever seen. No communication and when there was seemed very annoyed"
Cons: "Flight was overbooked. Had an issue getting my ticket 2.5 hours prior to schedule flight departure. Flight was originally scheduled to leave at 4:30. It was first delayed to 8:50 p.m. Then further delayed to 10:00 p.m. Plane left Casablanca much later than 10:00 p.m. which caused a very late arrival to IAD airport, 2:30 a.m. Boarding was a disaster. Stayed in line for over an hour not knowing if the plane was going to take off from Casablanca. No water was distributed and no communication was shared with the passengers until the crew announced boarding."
Cons: "To start, the flight never happened. The flight was cancel one WHOLE hour after it was supposed to take-off. Then we get told that they were going to bus us to a larger airport that was THREE hours away. We where told that when we arrive at this airport that there would be hotel accommodations for us and that the agents there will make arrangements for thise with a connecting flight. It was all lies. We arrive at the airport after riding a 2-star bus for three hours inly to be told that they had no idea what we were talking about and that no one told them we where coming. Then we were told that there were no hotel rooms available in the whole city (lie) and that all of the available cars to take us to an available hotel where in another city (another lie). On top of that, if you missed a connecting flight on a different airline, you where screwed. I had to buy a whole new ticket just to get home. It was insane!!! So basically a plane full of people were jerked around and lied to by every employee of this airport that we met. Completely disgusting. If you can avoid it, never ever fly Royal Air Maroc."
Pros: "Good movie options"
Cons: "Awful food, slow service"
Pros: "I had a flight booked and confirmed for 3/27/18 and upon arrival in Casablanca when I wanted to check into my flight I was told that there was no flight until 24 hours lasted. No help was provided and the customer representative was very rude and dismissive. I have a performance in Sierra Leone that I have missed and a lot of money spent."
Pros: "Cheap flight with all the usual comforts of economy class."
Cons: "Everything was fine"
Cons: "I cant even begin to describe this airline. They have no customer service and they make no provisions for their customers. They oversold the flight and when you are 1 min late, they give away your seat ,even though they is a 2 hr delay. There was a cockroach on the plane, and the sad thing is that they had cockroach spay on the plane. This should not be. New tickets had to be bought my my other family, although their flight was delayed. I am definitely reporting them to the better business bureau. They should not be in business at all. Never again"
Pros: "Overall, a decent flying experience. Food and entertainment were decent, crew and comfort of cabin were both excellent."
Cons: "Boarding could probably be improved."
Pros: "Flight was on time. No delay."
Pros: "Prompt departure, early boarding, sleep before meal"
Cons: "Cabin looked old and dirty, seats were cramped (just like on any airline). Old aircraft, no entertainment system."
Cons: "The flight was more than one hour late, and I was told not to worry and that my connecting flight would wait. Not only was that false information (it didn't wait), but I was put on a flight hours later and got no compensation or even an apology. It should also be stated that Casablanca airport was in a state of chaos when I transited, with no one in charge of directing people towards connections, passengers fighting, screaming and forcing their way through security. If Royal Air Maroc wants to continue expanding and attracting passengers, Casablanca airport needs to be able to handle large numbers of transiting passengers both in terms of infrastructure and ground personnel handling traffic and rebookings."
Cons: "They canceled my flight forcing me to leave my vacation a day early with not even a 24 hrs notice. This resulted in me losing out on money that I had already spent on tickets, the place we were staying, parking my car etc."
Pros: "The crew"
Cons: "The lack of informations"
Cons: "The staff on check in counter very bad attitude and liars. I arrived 11 Am and they told me the check in close for this flight AT910 which supposed to fly at 12:15pm so they closed the check in before departure time by 1 hour and 15 minutes. But after givening one of the staff 200 MD the let me check in."
Pros: "We arrived safely."
Cons: "A majority of the staff was rude. The plane was outdated. There was no in flight entertainment."
Pros: "The staff wakes you up so you don't miss your meals..very important on the long flights."
Cons: "They say they provide people with a lounge (salon) to rest in while in transit but the place has no clean toilets, and not Bligh seats to relax and be comfortable. The planes have no entertainment and I feel as though I was targeted and asked to move my seat 3 times before take off! Will not be flying Air Maroc anytime soon."
Pros: "The flight staff went out of their way to help folks delayed to their connections. It might have helped."
Cons: "We were delayed with the whole gate area of people staring out the window trying to catch a glimpse of our plane. Not a good way to start the day."
Pros: "Boarding was quick, information was accurate, and the crew was courteous and friendly. The JFK-outbound Dreamliners are great with individualized entertainment. Food wasn't anything to write home about but no worse than any other airline."
Cons: "I really could not make out what the announcer was saying over the overhead speakers"
Pros: "Punctual leg of the trip."
Cons: "Disorganized boarding, old plane. Rude service."
Pros: "Comfortable seats, food is not bad"
Cons: "The crew is unprofessional. One crew member walked in on me in the bathroom, then told another passenger about it and laughed, then proceeded to joke with me about it right after and when we landed. I've written to their corporate office. They need a lesson from Lufthansa crew members, ASAP."
Cons: "Pain et viennoiserie glacial."
Cons: "The flight was cancelled! Money stil not returned,"
Cons: "The overall attitude of the airline staff"
Pros: "Nice crew and pleasant flight"
Cons: "Hard to find the connecting flight"
Pros: "The concern and friendliness of the crew, the leg space"
Cons: "No entertainment, food was not so great, noise of the airplane"
Pros: "Have been flying on RAM for 20 years and this was an improvement with better aircraft, seats more confortable, better food."
Cons: "I did not like the security process in Casablanca. Very antiquated."
Cons: "I did Not find any seat available for me so I have to wait 2 days till the next flight Cause me waisting money and time"
Pros: "The flight was smooth, and the crew was amazing. Additionally, the food was really good."
Cons: "No phone use at all, even on airplane mode."
Pros: "I appreciated the courteousness of the crew members and the ease of boarding."
Cons: "The arrival and connections terminal in Casablanca, is old, poorly maintained, generally unsanitary, and not properly air conditioned. Drinks were served warm in flight. We also had to sit next to a mother and her young daughter - though she was adorable and well-behaved so this was okay."
Pros: "Nothings special"