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Ontario to Edinburgh Turnhouse Flight Information

Flights Arrive in Edinburgh Turnhouse
Flights Depart from Ontario
Flight Price C$ 508
Airlines WOW air, Aer Lingus, British Airways, Virgin Atlantic, Air Canada, Brussels Airlines, Lufthansa, Delta, KLM, Iberia, American Airlines

Book cheap flights from Ontario to Edinburgh Turnhouse (round-trip)

Airports
Origin
Ottawa
C$ 969
only
C$ 969
Toronto
C$ 508
only
C$ 508
Destination
Edinburgh
C$ 508
only
C$ 508
Tue, 20 Nov
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
13h 05m
Mon, 3 Dec
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
24h 00m
C$ 508
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 19 Jan
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
10h 35m
Sun, 27 Jan
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
10h 30m
C$ 587
Trip: 9 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

SFO
KEF
Mediocre 2.0

Didn't take the flight. Wasn't allowed to cancel.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

Sun, 11 Nov
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
10h 00m
Mon, 19 Nov
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
11h 30m
C$ 704
Trip: 9 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,161 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
DUB
HAM
Mediocre 2.0

Nothing

Aer Lingus made us miss our flight and has us still waiting for a resolution after 22 hrs. This is the worst airline ever!

DUB
BRU
Mediocre 2.0

Delayed as always

DUB
JFK
Excellent 9.0

Excellent service from the crew! Good food and drink

We left an hour late due to "paperwork". Made for a long flight on a long day.

FRA
DUB
Okay 4.0

Kayak sold a ticket that doesn’t allow seat assignment. I contact you many times through email and phone and you have always wrong information. Very poor service.

TXL
DUB
Good 6.0

Could not get seat assignments online when checking in.

Fri, 5 Oct
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
13h 56m
Fri, 12 Oct
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
11h 05m
C$ 831
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,708 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
MAN
LHR
Mediocre 3.3

Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’.

ALC
LGW
Excellent 10.0

Everything

N/A

BOS
LHR
Good 7.3

Boarding process was very orderly. The 2-4-2 seating arrangement is quite nice for economy as it is a bit more spacious & comfortable. Sat in window seat with a huge compartment storage next to me by window - great for easy access to electronics, etc.. Great movie selection. Short and efficient flight and my fears about basic economy ticket were dissipated as I was able to check a bag and get better seat assignment at airport.

Slow service, not served dinner until almost 10pm. Lights were never turned down so difficult to sleep altho I had eye mask and noise cancelling headphones. Seats are not super comfortable but if you bring neck pillow and blanket it’s better.

LGW
JFK
Excellent 10.0

Meals, crew, movies

N/A

SFO
LHR
Mediocre 3.6

Crew very helpful

New booking system where you cannot select seats without paying more money is outrageous. Will fly Virgin next time. Seats did not recline Flight left three hours late. Nearly missed connection. Very stressful experience

Mon, 17 Dec
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
18h 27m
Sat, 22 Dec
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
16h 34m
C$ 836
Trip: 6 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1,252 reviews
Overall
8.0
Boarding
8.2
Comfort
7.7
Crew
8.4
Entertainment
7.9
Food
7.7
LHR
IAD
Excellent 10.0

We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC.

There was nothing to dislike on this part of our trip with Virgin Atlantic.

LHR
LAX
Excellent 9.3

Crew was amazing and we got fed so often. The movie choices were good.

I wish I could have ordered a drink (pay or otherwise) from the tv in front of me

JFK
LHR
Excellent 10.0

The flight felt so short, service was amazing, food was good. Great overall experience.

MEL
HKG
Excellent 8.3

We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly.

I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted

LAX
BNE
Excellent 10.0

food was great!

Tue, 2 Oct
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
10h 15m
Mon, 15 Oct
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
15h 37m
C$ 868
Trip: 14 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 10 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
EDI
Excellent 10.0

Everything

Fixed arm rest - could not raise up

DUB
YVR
Good 6.3

Smooth flight, mostly friendly staff, good food

We paid extra for seats with additional leg room and knowing the first row of these is at a wall with no room for feet with legs extended, we requested a different row. We did not get this though we were told we did AND paid for it.

YUL
MRS
Okay 4.3

Movie app required, but not compatible with laptop. Seats were worn. Could not complete work tasks as no internet available.

YYZ
EDI
Okay 5.0

Crew was very kind and courteous.

Air Rouge app is awful. I'm fairly certain there are 11 year olds designing better apps on their parents PCs. Very slow, a lot of stopping, poor control over music and movie. Also, a piece of overly sweet banana bread does not a continental breakfast make.

YYZ
EDI
Good 7.6

Nice attendants.

Air Canada website says some complimentary spirits in Economy but such is not the case. Only entertainment via iPad but no GPS display and not good selections for movies or shows. Low quality dinner and one slice of banana bread for breakfast.

Thu, 18 Oct
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
17h 10m
Tue, 30 Oct
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
12h 20m
C$ 880
Trip: 13 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,870 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
JTR
BRU
Mediocre 3.3

At least it was a flight

Noisy, no complimentary snacks nor drinks, no legroom

BRU
VCE
Mediocre 3.0

1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves.

BRU
MAD
Mediocre 3.3

The bags took over 45 minutes to be delivered

BRU
JFK
Good 7.6

There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare

JFK
BRU
Good 6.6

Attentive helpful and cheerful staff: on time

Food

Fri, 16 Nov
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
12h 35m
Sat, 24 Nov
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
15h 10m
C$ 950
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 23,066 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
DEN
MUC
Excellent 10.0

Everything exceeded expectations. Lots of food, space, drinks, and excellent flight crew. Excellent video selection.

FCO
IAD
Excellent 10.0

Good service, decent food, nice entertainment options and it's nice not to feel like the airline thinks it's doing you a favor by letting you fly with them.

FRA
IAD
Excellent 10.0

Crew and food was good

LHR
FRA
Good 6.0

Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim.

Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here.

IAD
MUC
Okay 4.0

Cleanliness

It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS.

Thu, 8 Nov
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
14h 30m
Tue, 13 Nov
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
16h 23m
C$ 952
Trip: 6 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 20,439 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
CDG
IND
Good 7.3

The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking.

My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have.

LGA
DCA
Good 7.3

There was no rhyme nor reason for who boarded first

ROC
ATL
Excellent 10.0

Marti

PIT
BOS
Okay 5.0

Crew was very kind

Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan.

BNA
BOS
Good 6.6

Really rough landing

Mon, 3 Dec
YOW
Ottawa
EDI
Edinburgh Turnhouse
16h 05m
Thu, 13 Dec
EDI
Edinburgh Turnhouse
YOW
Ottawa
19h 58m
C$ 969
Trip: 11 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2,268 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
AMS
MUC
Mediocre 2.0

Didn’t happen.

AMS
FCO
Good 6.6

Professional crew. Good boarding.

No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats.

AMS
IAD
Excellent 8.6

Food and staff behaviour

Entertainment

SFO
AMS
Good 6.3

The boarding was easy and you didn't have to wait inline for that long

KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.

YEG
AMS
Excellent 10.0

Everything excellent. Comfortable seats in business.

Tue, 20 Nov
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
13h 05m
Mon, 3 Dec
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
24h 00m
C$ 508
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 24 Dec
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
40h 30m
Wed, 9 Jan
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
23h 10m
C$ 1124
Trip: 17 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,249 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.7
Entertainment
7.0
Food
6.7
MAD
TLV
Good 7.0

I wish there was a bigger selection of movies and tv-shows to watch.

MAD
DBV
Excellent 8.3

Food and entertainment low only because they weren’t included. Flight experience was very good. Left a little late

LHR
MAD
Good 7.6

The crew on board seemed efficient and friendl for this short 2.5 hour flight.

No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine.

BCN
BOS
Okay 5.3

Low cost and they were on time.

I am under the impression that any international flight exceeding 6+ hours are supposed to serve food. This was not the case. Food was only served to people who had ordered it. Not even a glass of water was served.

MAD
JFK
Mediocre 3.3

There was nothing to like about Iberia

I paid extra to book early so I could be assure of a seat with a view and so I could sit with my husband. Iberia charged my credit card 55.00 for the service and then, without my knowledge Iberia changed my seats and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. The communication between flight attendants and passengers was horrible. Those of us who had not eaten yet (about half the plane in economy seating) watched the flight attendants bring out extra bread to all of the other economy passengers who had already received their meals, while we, who had not eaten yet, watched. My husband inquired if we were also receiving meals. He was told that everyone would eventually receive a meal. Horrible customer service, the worst ever. Later, before landing the pilot cancelled beverage and snack service because of possible weather conditions but never put the seat belt sign on until we began our decent. Nothing made any sense. It was like a crazy person was in charge. I would not trust Iberia to take me anywhere in the future.

Thu, 17 Jan
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
13h 05m
Sat, 26 Jan
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
38h 55m
C$ 524
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 19 Jan
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
10h 35m
Sun, 27 Jan
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
10h 30m
C$ 587
Trip: 9 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

Thu, 17 Jan
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
13h 05m
Sat, 26 Jan
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
38h 55m
C$ 524
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 19 Jan
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
10h 35m
Fri, 25 Jan
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
10h 30m
C$ 612
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
SFO
KEF
Mediocre 2.0

Didn't take the flight. Wasn't allowed to cancel.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SXF
KEF
Good 6.3

Seats are too small

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

Sun, 11 Nov
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
10h 00m
Mon, 19 Nov
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
11h 30m
C$ 704
Trip: 9 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,161 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
DUB
LHR
Good 7.6

Everyone was helpful and pleasant to talk to

Online check in did not work. Could not check in and get seats until boarding in London

DUB
ORD
Excellent 10.0

Crew members, pilots, food, entertainment.

Couldn’t pre print boarding passes.

DUB
JFK
Excellent 9.0

Excellent service from the crew! Good food and drink

We left an hour late due to "paperwork". Made for a long flight on a long day.

DUB
MUC
Good 6.3

I was wondering, why my stuff in my suitcase were wet,?I have to give all clothes to laundry

LAX
DUB
Mediocre 2.0

The pretzels.

The customer service from Aer Lingus is the worst ever. This is our honeymoon and it got ruined. The flight was 3 hrs delayed, and they started rerouting people that had connection flights to London, we had a connection and randomly Wendy the service agent decide to not reroute us because we had plenty of time, of course we didn’t make the flight, we have been hostages of Aer Lingus for the last 21 hrs so far, but more will be added until we make it to Hamburg tomorrow at noon instead of tonight at 8.

Sat, 29 Dec
YOW
Ottawa
EDI
Edinburgh Turnhouse
23h 46m
Wed, 2 Jan
EDI
Edinburgh Turnhouse
YOW
Ottawa
19h 56m
C$ 1435
Trip: 5 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 33,898 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.8
Food
6.7
BUD
PHL
Mediocre 2.0

No screens in seats or outlets for phones. Old planes. Never again.

ORD
DUB
Excellent 10.0

Everything.

Waiting for 30 minutes a Dublin to dock.

LAS
DCA
Good 7.0

Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight.

LHR
ORD
Excellent 10.0

The flight crew was attentive, and the "at your fingertip" entertainment options helped distract me from the restlessness I got on my 8 hour flight from London.

I have no complaints.

PHX
DTW
Good 6.6

Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on .

Movie selection on long flights not impressive .

Sat, 19 Jan
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
10h 35m
Fri, 25 Jan
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
10h 30m
C$ 612
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SFO
KEF
Mediocre 2.0

Didn't take the flight. Wasn't allowed to cancel.

SXF
KEF
Good 6.3

Seats are too small

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Tue, 15 Jan
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
13h 15m
Fri, 25 Jan
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
15h 10m
C$ 556
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
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