We flew Upper Class from London to The Turks and Caicos. Check in was amazing. Our ldriver too us directly to a special entrance to terminal 3. It took 10 minutes to check in and clear customs. Amazing! The VA lounge is large and comfortable. Boarding the flight was easy and without a wait. The crew was excellent. But the seats were awful, strange and uncomfortable. Having a comfortable flat bed seat is the reason we pays 1000s extra. The VA 787 uses a reverse herringbone configuration. Look it up. You have your back to the window and are facing the aisle with no privacy. Turning the seat into a bed requires assistance from the crew so not very spontaneous. . The food was ok. A bit tasteless and meager portions. Had to pay for WiFi. I believe VA has other configuration on their dream airbus flights. Lots of stuff about all this on YouTube where you can see what I have been describing. I can not recommend taking VA on a long flight with these seats.
We flew Upper Class from London to The Turks and Caicos. Check in was amazing. Our ldriver too us directly to a special entrance to terminal 3. It took 10 minutes to check in and clear customs. Amazing! The VA lounge is large and comfortable. Boarding the flight was easy and without a wait. The crew was excellent. But the seats were awful, strange and uncomfortable. Having a comfortable flat bed seat is the reason we pays 1000s extra. The VA 787 uses a reverse herringbone configuration. Look it up. You have your back to the window and are facing the aisle with no privacy. Turning the seat into a bed requires assistance from the crew so not very spontaneous. . The food was ok. A bit tasteless and meager portions. Had to pay for WiFi. I believe VA has other configuration on their dream airbus flights. Lots of stuff about all this on YouTube where you can see what I have been describing. I can not recommend taking VA on a long flight with these seats.
From the start everything was perfectly fine. First meal was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast. Staff were fantastic friendly nice they came round and check we need anything else to eat or drink
From the start everything was perfectly fine. First meal was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast. Staff for a fantastic friendly nice we came round and check we need anything else to eat or drink
From the start everything was perfectly fine. First meeting was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast.
We originally had a window seat. Our seats were changed to the center isle between 2 bathrooms. This was a red eye flight and we were traveling with an infant. Due to the light from the bathroom doors opening and closing throughout the night our infant would not sleep and cried the whole night which kept us awake and everyone around us. It was a very unpleasant experience for everyone trying to sleep.
Tai-City to Atlanta :Lots of legroom on the flight. No interaction from the staff at all on the plane. They only attended to the First Class passengers. There was no entertainment. Security I was body scanned even though I hadn't set off an alarm, my father-in-law in his 80s, was stopped and subjected to a through body search, told that they would have to place their hands in intimate places. There were several border guards present, and as we walked off we could hear the TWA officer talk about the procedure as if he was training. My father-in-law was a little upset about the whole process. A kind explanation that training was taking place would have been more acceptable, and it felt dehumanizing to him. Atlanta to London: Check in was difficult we had been unable to do this online for 2 of the family members on the same booking both in their mid to late-80s. No seats had been allocated for them and we were all travelling Premium Economy. After several phone calls to the booking agent and conversations with Delta staff at TriCites airport, we were told that seats would be allocated at the gate in Atlanta. When we arrived at Atlanta, and spoke to a member of the boarding staff at the gate, he was curt and repeated back exactly what we had just told him, that only one of us was checked in. I explained that we had been unable to check-in online for the 2 family members (I had tried twice). He again repeated back that we needed to check-in. As we were in transit, I was at a loss at what he wanted us to do, but he kept repeating that we needed to do this. I asked where we should do this. No answer. In fact all he did throughout was look at his screen. He told us that there were no seats in Premium Economy, and that he could offer my parents-in-law 'two seats at the back'. I asked if he meant at the back of Premium Economy, and he replied, 'No, at the back of the plane'. At this point, myself and my father-in-law pointed out that they had paid for Premium Economy tickets and expected seats there. He never took his eyes off the screen once. Then he hit a button and it printed out two boarding passes for my parents-in-law. The seats were directly across from my seat. He had gone from saying there were no seats to somehow finding two together. No explanation, no eye contact, nothing. The flight: As we boarded, our first introduction to the flight was the stewardess at the entrance addressing a passenger with an annoyed and loud voice about a bag that belonged to them. That was not promising. The seats were good, and so were all the accessories. The food, etc.: we had flown with Virgin on our outward journey and I could not fault it. The service and food was excellent, the stewards very helpful, offering additional drinks and snacks. The toilets were more accessible than Delta, which were in the economy area and were told in no uncertain terms that we should not use the First Class toilets, even though they were much closer to our section of the plane. We had a menu for both flights, yet when I asked for the chicken dish on Delta, I was told that there was none left and that there was another chicken dish with mashed potatoes and that 'it was fine'. This was almost pushed on me before I could answer. I was sitting 3 rows from the front of the section, so I was surprised that they had already run out. I repeated that I would like the chicken dish on the menu, and asked whether she would be able to get one from her colleague who was serving in the other aisle. The stewardess replied 'No, that's not how it works!' It always has on previous flights, so I was a bit confused. I accepted that I would have to opt for the pasta option (no choice), but was a little perturbed by her response. Minutes later she returns and hands me the chicken dish I had originally asked for. I had already started eating the other one, but was told curtly that I could have both. This was the same stewardess who was shouting at a passenger as we boarded the plane. The food was very poor in the end, nowhere near as good as Virgin's. Unlike Virgin, there was no starter, no bread roll, just a main and a brownie served in a cardboard container. Virgin had provided real china and glass. Unlike Virgin, they did not return to ask if we wanted more drinks, and there was no tea or coffee served after the meal. The breakfast that was served later was equally poor and inedible, apart from the fruit. At the time, the stewardess, a different one, completely walked past my mother-in-law and did not offer her a hot drink. Both my parents-in-law are in their mid to late 80s, they have been world travellers in their time and had decided that this would be the last flight that they ever take. They have health problems, including memory issues. I feel that overall the journey back to London was pretty unpleasant for them especially, and that they were treated badly, especially by the ground staff. We have lived on two continents and are used to long haul flights, and I have to say that this is up there in the worst flight category. Bearing in mind that we had paid extra money expecting comfort and additional attention, it was extremely disappointing. I would fly Virgin again, but never Delta. The two flights were incomparable.
Lots of legroom on the flight. No interaction from the staff at all on the plane. They only attended to the First Class passengers. There was no entertainment. Security I was body scanned even though I hadn't set off an alarm, my father-in-law in his 80s, was stopped and subjected to a through body search, told that they would have to place their hands in intimate places. There were several border guards present, and as we walked off we could hear the TWA officer talk about the procedure as if he was training. My father-in-law was a little upset about the whole process. A kind explanation would have been more acceptable, and it felt dehumanizing to him.
Needed a 6 hour lay over in Atlanta. How can this be avoided ?
Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp
Staff was friendly. Food was so-so. The economy seats are probably some of the most uncomfortable I’ve ever sat in. The headrest kept falling down which has happened multiple times before on Virgin.
They charge me for luggage which is was included on the ticket
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
Food could have been better especially the breakfast. Overall it was a good flight
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
A couple of minor delays in boarding but very professional and efficient staff.
The crew was great and handled our unexpected detour with proactive communication.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
Please serve no god if you must serve dog food
I paid extra for a seat with more leg room but they changed the plane and found myself in an ordinary seat. This is expensive at 50€
The hard product, food, and service are far superior to their North American counterparts
Very bad , airplain had problem with engines , had to evacuate, had a delay on my trip for almost 4 hours , lost my rental car in london..
The seat is too hard and my back and bottom are having servers pain
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
Great crew, friendly. Found the trip long just sitting with no onboard entertainment
All went fine. Boarding was efficient, staff was really friendly, and we were kept up to date on any changes to our itinerary. My only note for improvement is that on this particular plane, the recline in economy class was negligible. I know it's a coach seat, but I had another UA flight (SFO to BWI) and the seat was more comfortable with better recline.
Really good experience with a redeye flight from SFO to BWI. Boarding was efficient, plane was comfortable and newer than others, lots of audio and video choices, and staff was great. I appreciate United's service.
All good, useful to have the united app from check in to boarding
Was a good flight. On time. Was full and all went well
My flight from Toronto was delayed but the connecting United flight waited for me 👍
The original seat on the flight Toronto Newark had the floor flooded with coffee spilled, so they changed our seat to premium economy. For the flight from Newark to San Salvador we were i the last row, no reclinable seats and beside the toilet. I asked for headsets to the waitress and she gave it to.me test of all the passengers, while she was staying right behind me..
I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.
The process overall was pretty seamless, and the crew were very friendly (especially Michael). Considering we booked expecting Lufthansa and the flight was operated by United, it was still a very good service and journey overall. The in-flight entertainment was great, with lots of quality options. One slight negative was that I had selected a vegetarian meal prior to flying, but received a vegan one. I think there should be more dietary options as it meant I missed out on some food that I would have preferred (and it seemed like the standard meals and snacks had a vegetarian option anyway). There was also a group of people who were moving around a lot and being generally disruptive at the quietest part of the flight, when the lights were off and most people were sleeping. I would have appreciated staff stepping in to encourage them to be mindful of others). Towards the end of the flight (which was very early in the morning in both time zones), the lights suddenly came on and breakfast was served. In my opinion, this was too early, and everyone was rudely awoken from sleep. After breakfast was cleared away, the lights went off again for about 45 minutes, allowing people to sleep some more. Then the lights came on again for landing. It seems like if they had served breakfast later, the lights on-lights off-lights on shenanigans could have been avoided, and people could have slept longer (and staff could have rested longer too).
You only get a chocolate square and small bottle of water.!
to be bussed around the airport, then have to sit on the plane for an hour whilst the plane was deiced not once, but twice, then to have to wait for a tug driver is unacceptable. The Captain was very good at communicating.
Terrible. This airline will cancel flights at very short notice.
Overall good experience, just the delay of 2.5 hrs was a bummer.
Everything was fine except that the ground personnel in Toronto wasn't able to operate the jet bridge, so that everybody was stuck in the plane after landing for 40 min, so I missed my connection.
They have more than 4 hours delay, and broken all my bags
Very short flight so the limited space and lack of entertainment were no issue. Crew was friendly and the flight was very punctual. Baggage claim in Prague was lightning quick.
I was disgusted at the fact when it came to checking into the flight it appeared there was no space for me on the plane due to the fact United airlines/Lufthansa had overbooked the flight. This was ridiculous considering I had paid to be on the flight and got to the airport gate early to make sure I was on time. Luckily my partner had asked the gentleman on the desk if someone didn’t turn up could I have their seat as we did not want to have to wait til the next day to fly home. This then encouraged them to go and actually check the plane, where they found there was a seat available. Thank god my partner had suggested this otherwise we would have had to fly back the following day and have to stop over in Washington. As we got onto the plane and finally found our seats (which were not together either), other passengers believed it was because we were late for the flight which then made it even more of an uncomfortable flight. This whole experience made me so anxious and was very upsetting which then effected the flight home to London. It was unacceptable! It should not have happened in the first place and I will not be flying with United airlines again, and will be encouraging others not to as well.
Terrible experience. Air canada is the worst and Kayak website is also not transparent.
My flight was great but my inbound flight from Toronto to Sault st Marir delayed more than 2 hours and we had to change the airoplan.
This was a fraudulent transaction. Kayak was at fault for accepting a stolen credit card. Kayak needs to change their verification process.
As is pretty much the norm with Air Canada now, we left late from the gate (45 minutes late). This is my 12th flight with AC in the last 12 months and 10 of those flights were either late or cancelled. AC essentially has a monopoly in Canada so they have carte blanche to charge exorbitant rates now and give poor service, with no repercussions.
I did not like the fact that our bags went missing
Airport staff super friendly. Even put us on an earlier flight because we arrived early.
A 2 hour delay because they couldn’t fit some oversized cargo in the small hold doors of an Embraer! Surely they know the sizes before attempting to load it?
It went well until they lost my baggage in Toronto. Bagging tracking stopped after my bag was unloaded in Toronto. My bag tag has been inactive since. I had over a 2 hour layover and there is no excuse for lost baggage with that time frame and only after one flight
-kayak did not give me advanced notice to my e-mail for my flight and I had major trouble finding the code to access Air Canada’s site because you did not provide it to me and incompetent Air Canada did not have any access based on my name alone. WTF -The flight was delayed twice. -They moved the boarding area -They said I would give free checked baggage because the plane was full and they charged me over $30 -They didn’t get my luggage on to the plane and left without it and I’m heading to a cruise ship. -I have lost one FULL day of my limited holiday and had to cancel scheduled events because my luggage did not get on the plane (even though the plane was delayed). -The “wheresmyluggage.com site is a total incompetent disaster that caused additional stress. -I will be sharing this experience
Plane was a Rouge vacation flyer for some reason. No legroom and entertainment. People were desperately looking for USB ports and such. And then there is this notorious and unsolved space problem where not all carry-on fits in the cabin….
Ottawa (YOW)Canada
London Heathrow Airport (LHR)United Kingdom
London Heathrow Airport - Ottawa