United to needs to use their best planes for long flights like Guam to Hawaii with STARLINK on it
Great staff. Clean plane, but we were delayed for more than an hour due to maintenance issues and had to board another plane.
Overall a good experience, but no wifi available for free or for purchase and we got wet from condensation or other water source during descent.
It was a more comfortable seat don't get stuck in middle, makes for uncomfortable situation
So bad, flight was been cancelled due to aircraft problem, so ended up buying anothet ticket.
I’m so sorry, I can’t remember her name, I believe it was Dimpti. She was stellar, also a mature Asian flight attendant, lots of flowers in her hair, just as amazing! But literally the crew was AWESOME . Only downside is there weren’t any charging outlets. Maybe I needed to ask a flight attendant , but it would’ve been nice to have one easily accessible.
Boarding seemed to be organized bedlam. For what ever reason, preboarding took longer than 20 minutes. Made the plane 20 minutes late taking off. Luckily we arrived on time. Flight crew seemed very friendly. Only slight turbulence.
The personnel were professional and friendly. The Boeing 737 Max 9 is too claustrophobic and was very warm at both airport gates, and still warm in the air.
The design of the light switch on the arm rest is ridiculous.
Well, this is my second flight from THE first one that I took and this one was from Manila to Guam. The flight was comfortable. I did end up in first class. However, I had to fight for it a little bit, but when I went to Guam, I had to stay an extra night there, which was accommodated by united Which I'm pleased for that. The only thing that I have to say is when a situation happens with a cancelation. And you got first class guests very important that you accommodate and make sure that they have their flights before everybody else does, because we pay big money for the service and it is not cheap also. Take note There are things that we have planned as well. So this kind of damaged the tail end of my vacation, which I lost out in $2500 worth of car rentals hotel fair in Honolulu, Hawaii. I'm really hoping that I can be reimbursed at least that money from the insurance that I have on the trip through united. I will be submitting that in as well. When I'm back in the United States, because I'm currently in Guam. Staying good night. I'm waiting for my next flight out. For tomorrow morning..
Flight Boarded and departed on time. The Flight crew was very friendly and accommodating. The aircraft was clean and free from clutter and debris. I will be happy to recommend Air Canada to my friends and relatives for their flight needs. They were very attentive and responsive to our needs as Senior citizens.
Everything. The crew was so friendly, helpful & smiled. We had an excellent flight getting in earlier.
From the kind young lady (w/Vancouver air security) who expedited our check-in to U.S. Customs to the Air Canada gate crew who gave us pre-boarding, the flight attendants who actually offered a strong hand to help me board once I had surrendered my rolling walker at the door, they are all reflections of the thoughtful, genuinely helpful Canadians we have grown to appreciate. Water and other beverages were offered throughout the flight to make sure we weren't dehydrated and the cookie was great. (Husband bought the fruit & crackers snack,) I was delighted to see three movies that I would not have otherwise seen and appreciate that AC left the last film viewable until its conclusion although the flight had actually landed. Last, mahalo to the kind strong gentleman who not offered his hand to help me debark the plane, but gave me an AC pin that I'll truly treasure.
Because I am quite tall a bit more leg room would have been more comfortable. Out of three seats I had the middle one, unfortunately.
Hated charging my devices. The location of the outlet was inconvenient. And no USB connection. So outdated.
I needed to catch a United flight. There wasn't enough signage or help on arrival to navigate the transfer.
El, the trans actions indicated that the purchase and flight was by Air Canada. I over when I get to the airport. Air Canada says no that’s a United airline ticket. I was redirected to the United airline counter to check in. It was impossible for me to check in prior to the airport because Air Canada and recognize my reservation or ticket number.
Overall, great experience. Check-in and boarding procedure was smooth and orderly, check-in staff were very pleasant and there were no issues with the expected additional payment for check-in baggage (we knew about it beforehand because it was somewhat clearly listed at purchase time). Improvements: unfortunately with drip pricing becoming a more and more common corporate practice, at every step of the process there should be a clear indicator of anything that should cost money in addition to the price of the ticket and is commonly accepted as part of travel (i.e.--check-in baggage and/or food service on a 6 hour+ flight). This price transparency helps customers make informed decision and not feel like they are being ripped off, especially for something like a flight where you cannot easily change plans at the last second. Also, flight attendants seated in the back of the aircraft (rearmost row, 36, I think on that flight from Vancouver to Honolulu) didn't seem to have a dedicated area and were rather chatty with each other the entire flight. Not really a big deal, but I hadn't seen (or heard) that previously, and the flight was fairly quiet overall, except for a crying child or two.
Horrible that they pack so many children onto a 10h flight.
TSA scanned my boarding pass and i got through the gate but they airline deemed my not valid. Major flaw in the communication and boarding pass scanning system and now I’m paying an extra 2000 for the whole flight
