0lane 2qs on tim3. Very bad food. No free wifi, only for texts. Entertainment poor and hard to access.
At boarding, the locations where we had to have our passports checked prior to boarding were very unclear. Occasional staff wandered around telling people, but in busy area of the terminal this was not obvious. It was also located well after the check in desk in terms of walking to the gate. The Premium Economy service was attentive and warm. The only big draw back was lack of restrooms, and no division or even curtain between PE and Economy.
We had seats between the bathroom and a screaming baby, and did not have enough room to lay my head down on the tray table. Not ideal.
Everything was fairly easy just hard when you get to Heathrow not know your Gate number until an hour before but otherwise really everything great. Did not get my texts in time though to do me any good but that is why I still like everything the old fashioned way and print everything out.
My experience was wonderful. The professionalism of the crew was exemplary 🙂. The meals were wholesome and tasty. I have no complaints
Everything was smooth and great. I didnt like that they talk so much on the interphone during the flight.
Even though I paid extra for more room, we were very cramped and the seats were hard. Also, when we checked in they did not post the gate we were to arrive at even though we were half an hour away from boarding. The agent did not know either. Actually, the flight from Porto to Zurich did to have the gate posted, and there were very few agents in the boarding areas who could help us. I would never fly Swiss Air again.
Horrible flight. First delay in boarding of approximately 30 minutes. While in the plane, the flight attendants huddle and we get an announcement that the crew's legal time was exceeded, that they don't have replacement crew and that they will need to cancel the flight. One would think that they would know that their time was to be exceeded BEFORE boarding. Took for ever to deplane. Then we were told that flight would not be cancelled but gave us a departure time of 21.15, which of course was not fulfilled. Arrived in Valencia, luggage took 30 minutes to arrive. Absolutely unacceptable
Swiss is the. Only airline I use when I go to Europe. They are on time and they are fantastic!
At the boarding gate, passengers were offered the option of checking in their carry-on luggage, as the plane was full. However, they failed to specify that they would not be dropping it off at the exit. Instead, everyone had to wait over 30 minutes at the airport carousel, and to everyone's surprise, not even the carry-on luggage, but the checked luggage, was the first to arrive. An hour later, we finally collected our bags. Lesson learned: I will never check my carry-on luggage with Swiss Air / Helvetic Airways again.
My seat was one of those that couldn't recline, but the problem was that it was abnormally upright, so the headrest actually made the seat concave, which was uncomfortable and hard on my lower back. I had to ball my jacket up and use it as lumbar support. goodness I had it with me.
We had a long walk from one gate to the other. The busnessclass was full and we could not get seats together.
Too many delays. Seats too small. A budget airline. Will never fly Air Canada again.
On board wifi or other entertainment. Landlines option was good but ran late to Pearson
I liked a lot , the flight attendant so nice ,the seat very comfortable I enjoyed the flight , I will do it again with Air Canada,
The cabin crew and entertainment options were great, but the food was really bad.
Crew was making faces when asked for extra water. They can really use a smile while giving services. Other Than that they were good. Lots of turbulence. Also while landing it was not smooth. The tire made a loud noise. They need to make those better. Other than that everything was good.
Lovely flight.....only cold drinks and no more complimentary cookies!
Elderly female flight attendant was not customer friendly. There were only about 12 people on a regional jet that had about 60 seats. There were 8 exit row seats and none of them were taken. We attempted to sit in those seats and the flight attendant gave the standard " you didn't pay for those" so she would not allow us to move. What harm would that have caused ? They assigned seats to 5 of the 12 people in 2 rows, row 20 and 21. A simple friendly customer experience gesture of allowing us to sit in exit rows would have gone a long way in me having a very favorable impression on Air Canada. After that I have very poor impression of Air Canada and will not fly with them when I can avoid it.
I wish they gave the earphones earlier rather than when we are already in flight.
Good shuttle to Europe. Face check boarding needs overhaul. 2 stations for 200 people and still with passport check. Why have both? Why is this now slower than 5 years ago?
I have always been pleased with their service. Would not change a thing
I was a bit disappointed that checked in luggage was not included in the ticket. That should be a standard thing for most international flights.
Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
Not so good with their baggage handling as they damaged one of my check in luggage
Worst travel experience ever. One flight missed due to a delay, got rebooked, that one got cancelled and 0 customer service whatsoever. No help for finding our luggage or getting a hotel.
Bad. After 3 hours on tarmac, flight got cancelled. No assistance whatsoever from BA.
All service prior to the flight was terrible: online check-in not working, no customer service tel,, multiple airport scanners not working, A huge mess.
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
