Took off earlier than expected. Great snacks and drinks. Staff and flight attendants were very courteous and attentive. Great price on tickets as well.
Clean, timely flight.
Connecting flight cancelled due to flight departure changes with initial flight. Cancellation policy is outrageous. Spent 3 hours making phone calls and super long hold times and spent time going around in circles.
Everything. Airline changed departure times on both flights. 50 minutes between connect flights. No other option but to cancel flight from Mexico City to Puerto Vallarta. Had to book a flight with another airline for an additional $300. Cancellation policy is terrible. Not my fault and had no other option.
The check in is very Solw. They have to prepare the personnel
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