Cons: "Service was cursory"
Pros: "The plane itself was great - spacious, room for luggage, in-seat entertainment and Wi-fi, power points and USB ports at every seat. Crew was perfectly fine."
Cons: "There were no announcements prior to the 90-minute late departure, pretzels were the only “food” available (flight scheduled to leave at 5.50pm; left at 7.20, landed after 9.30 due to snow in Toronto)"
Cons: "Didn't take this flight because a fire broke out in the terminal. I got rebooked to almost 24 hours later and a friend I was flying with got rebooked 36 hours later. Customer service at the airport was not willing to help us and we could not connect to customer service on the phone."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "Great service from flight attendants. Flight was smooth once airborne"
Cons: "Delayed Flight Seats seemed very small for an Air Canada Plane"
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Cons: "I thought I was getting a good deal compared to other airlines but was shocked later to learn I had to pay extra to reserve a seat. When this was added it actually cost more. No entertainment for an 8 hour international flight! Really? Only one checked bag for an international flight. I’ve experienced much better on other airlines."
Pros: "The extra room on the exit row seat was definitely worth the premium!"
Cons: "The electrical outlet didn't work on my seat. Entertainment on the flight was a bit too pricey I thought as well!"
Pros: "i loved the idea of a direct flight from Vancouver to Boston, the convenience of which made other things irrelevant."
Cons: "The snacks served (a tiny bag of pretzels) were a bit meager, especially since I had gone west on Jet Blue, which serves unlimited snacks in a good variety, but that's a minor thing. I don't like checking in at an automated kiosk, which was frustrating, and took me a while to figure out (I am not of the digital generation). The first human contact I had was with the person who scanned my boarding pass. The flight was completely full, which is never a comfortable situation in coach class."
Pros: "crew was very helpful polite nice and welcoming"
Cons: "food was not fresh, hot meal was pretty terrible in both 2 flights"
Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Cons: "Flight was delayed both lengths. We have been offered one cup of water and no other drinks on 8 hours flight from Toronto to Budapest! There were no flight attendants asking us if we need anything. We had to wait 1 hour and 20 minutes at Budapest airport for our luggage."
Pros: "My taxi driver comments that " Air Canada is terrible; I'm sorry you fly them!""
Cons: "Nobody ever around to help you; your anxiety is through the roof just trying to get help or any glimmer of kindness! And forget the bastards refunding you!"
Cons: "We ran to the gate to make our connection and reached the gate on time while the flight was still boarding. They offloaded our luggage assuming we will be late!!!!"
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "The airplane was clean."
Cons: "The airline is so cheap they didn't even offer us a bag of pretzels during a five-hour flight."
Pros: "The crew were helpful and professional."
Cons: "The options for movies and music for the inflight entertainment were not that good. The AirCanada app for mobile devices was not as user-friendly as I expected it to be."
Pros: "The in-flight staff were friendly."
Cons: "We avoid Air Canada and after this flight that will continue. First, they wanted $400 for the return trip to guarantee that my wife and I sit together. To guarantee that we sit together and that it would be safe for her 28in femurs it would be $800. Then the Orlando leg of our trip was delayed by two hours, guaranteeing that we would miss our connecting flight. They would not make arrangements prior to departure, nor would they respond to any enquiries from any of the passengers about their connecting flight arrangements. On arrival in Toronto, as we pulled up to the gate, they announced that they had found alternate connections for all but 4 passengers that we would get more information outside. There was nobody at the gate. There was noone at customs. We did not know if we had a connecting flight, or if we had to pick-up our luggage. Nobody from Air Canada gave us any information. We asked security at baggage if we should go on to connecting flights or wait for luggage and were only informed that once we leave the baggage area we couldn't return. When we got to the terminal entrance for connecting flights, we were told (by security) that we could not enter without a new boarding pass. THEY directed us to the line for Air Canada (no indication if we were in the right line, but other people in the line were in the same situation. We finally got to the counter and were informed that we were on the last flight of the night and given boarding passes. Thank heavens that my credit card has priority pass membership. Delays happen. The way Air Canada handles it turned a minor annoyance into a maximum-stress situation. We already avoid Air Canada because they took away almost 50,000 travel miles for not flying for one year. We will work even harder to avoid them in the future."
Pros: "Excellent flight from boarding to arrival. The flight crew performed beyond expectation. There were obvious obstacles in their way when performing their duties and customer service. What stood out as stellar was their patience in helping people where english was not their first language. When serving beverages to these passengers the flight attendants would ask what beverage they prefered. Their answers were inaudible and confusing. Attendants displayed container beverage and when it was still unable to understand their poor answers they did not give up. Finally it was understood they would like hot tea, and i noticed they performmed beyond expectation. These asian passengers would clogg the isles for attendants by going to the washroom and visiting other friends on this flight creating serving obstacles. Frankly, I prayed for the attendants when they were climbing over seated passengers and appeared orientationally lost from their seats on this flight. You would think it was their first flight; but then the flight attendant would appear, and in classic manner would ask - Can I help you? I am comforted by the displayed patience, ability to take punishment from disfunctional riders who failed to notice how other passengers behaved and how professionally the crew operated from beginning to end. I always prefer to fly with Air Canada. Thank you!"
Cons: "Jamming the middle seats of the flight with late arriving asian passengers who would have been better off seated together."
Cons: "Onced arrived to my Montreal destination, I get informed my bag never made it onto the flight once we connected in Boston... Now dealing with AC to get it back. Very dissapointing"
Pros: "Check in was smooth"
Cons: "I find it unacceptable that 1 bag was free on the inbound flight, but I had to pay extra to check the same bag on my return."
Pros: "Service was good and people were nice."
Cons: "Almost no room if someone puts their seat back, food was not good, made an emergency landing when passenger said he was fine and caused everyone to be delayed."
Pros: "The attendants were helpful The food was good"
Pros: "There were no problems. I had an empty seat next to me."
Cons: "Nothing. There were no problems. The screen did lock when I tried to look at the map."
Cons: "If you are going to make people download things in order to watch movies or tv on a nine hour flight. You shouldn't charge people that don't have the devices to use one that you have on board. Also, making your entertainment app only available to apple customers and not android seems very unfair."
Pros: "They fed us several times."
Cons: "No wifi. The seats are really uncomfortable. Delays."
Pros: "Awesome entertainment and tech interface at the seats!"
Cons: "One one if the kegs from Barcelona and return (through Montreal) there were no individual movies/ music available unless you purchased an IPad rental for $10. If they don't have entertainmentvon in the seat ahead a longer flight they should not charge for a device to watch it!!"
Pros: "Nice and professional crew."
Cons: "Customer service not very helpful. My luggage did not make connecting flight and was late arriving to destination. There was not any sense of urgency in getting my luggage to me quickly. I had to call several times for results. I did not have my luggage for more than 24 hours and nothing was done to compensate me in having to purchase basic necessities such as hygienic items."
Pros: "International flights were Excellent. Competent personnel, good food, comfortable seating."
Cons: "No complaints."
Cons: "It was cancelled."
Pros: "Great Pilots The pilots were great! The weather was not optimal, but they did a great job of making us as comfortable as possible."
Cons: "Better Quality Food Needed The salted plate served was sub-standard. Also, it was full of salt and poses health risk for many people. In the past, better food was served including a pot pie. Also, the staff should be more aware of the wines to be served. And there is not enough attention paid to service in the executive cabin as the attendant runs back and forth between both cabins."
Pros: "Food was good."
Cons: "I've never experienced an international flight with so many children who were up until all hours running up and down the aisles. 2 of the people in my group sat in front of two older children (ages 12 & 10, about) who kept kicking their seats. Eventually, they told the father, who separated the girls, but was just as antsy as his daughters. All lights were left on, making sleeping impossible. The crew took FOREVER bringing food and drinks out. The plane was so disgustingly messy - it looked like a small explosion happened on the plane. It was hot and uncomfortable. The flight experience made us nervous for what to expect in Greece when we arrived. Luckily, Greece was cleaner than the flight."
Cons: "They refuse to let me and my friends catch a flight....and they didnt even let us on standby...we had to get a rental car to drive back to nyc...the worst service ever....it just wasnt right to leave us stranded"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Cons: "1hour 32 min late departure flight from Miami Missed my two conection to budapest, arrived to my destination 8 hours late. Airlines lost my luggage . I missed all my bussines meeting huge lost for me."
Pros: "Got to spend the night in Toronto unexpectedly."
Cons: "Due to Air Canada's I missed my flight to Amsterdam. I missed out on a day of sightseeing and having fun and Amsterdam instead I spent a day in Toronto. I was able to get on a flight 24 hours later. This missing connection happens routinely with Air Canada, for some reason they have not managed to fix the error."
Pros: "Luggage was lost; have not received to date. Very upset, scheduled to attend a wedding tomorrow without clothes or any type of compensation to replace clothing. Vacation has been RUINED!!! Please help!!"
Cons: "Have no clothing other than what was worn on flight"
Pros: "Staff on air canada flights are always pleasant. Movies make the flight go by quickly - good selection."
Cons: "The flight was delayed for reasons that were not communicated to the waiting passengers. The plane was there and seemed ready to go. Perhaps they were fueling up, unsure. Those around me were getting restless as many had connecting flights that were being impacted. Perhaps if updates were given as to why the delay was taking place, it would have settled some of the passengers."
Pros: "Cabin crew were pleasant and flights on time."
Cons: "Food awful, had to pay for food on the SFO to Toronto leg of journey. The food provided on Toronto to Glasgow journey was of poor quality and had to pay for a glass of wine, this is free when flying with BA. I did not even receive a bag of peanuts. I paid for extra leg room in an exit row thinking it was the same exit row as a BA plane.... The extra legroom I paid for was negligible, minimal difference noted."
Pros: "The food."
Cons: "The stewardesses don't smile."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "The crew and the service was top notch."
Cons: "No tv but you can use your iPhone/iPad to watch movies but only if you downloaded the app (they only let you know about the app when you're on the plane and you don't have a chance to download it since you don't have Internet), you can rent an iPad for $10 to watch some movies from the '90s. The cabin crew was rude and ignored me when I had a question. Boarding took more than an hour So of course we left late. I would not fly with them again."
Pros: "I did like how convenient to use when I had to confirm my flight and choose my seat. I was able to easily be directed by the crew and counter services. Overall, I had what I needed."
Cons: "I didn't get much on my options to choose seats and whenever I want more space I would pay extra, we don't feel privileged..."
Pros: "The crew got us out of Toronto very quickly"
Cons: "The incredibly small overhead bins"
Cons: "I found the seats quite uncomfortable which is unusual for me as I don't have back or neck issues. Once I was able to position the seat after take-off the comfort was improved."
Pros: "Newer plane, clean bathrooms for most of the flight. Good food choices for meals."
Cons: "No amenities like eye mask, ear plugs, toothbrush etc. No snacks between meals except for pretzels. Armrest buttons get pressed all the time by accident."