Cons: "they cancelled me because of overbooking... after 10 years as an Avianca flyer... no more.. bad food.. delays.. has turned to a gargbage hauler airline... I am a Lifemiles member and was treated like I was doing them a favor... now never again"
Cons: "The food was really small and the crew, in general, lazy."
Pros: "The service of the counter personnel"
Pros: "The wide selection of tv series and movies was excellent."
Pros: "It’s was all good great service and great stuff"
Cons: "I can’t think of anything...."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "I like the fact that you had so many options for entertainment."
Cons: "The flight got in about 7:30 AM and it would have been great to have breakfast before landing."
Pros: "The crew"
Cons: "Seat, food and the delay"
Cons: "Aviões muito velhos e comida muito fraca."
Cons: "For some reason I wasn’t able to select our seats using the Avianca app. I had to call the day before and we unfortunately were given 2 middle seats. I don’t mind one middle and an aisle. Felt like we weren’t given options."
Pros: "Entertainment was great, snack was good."
Cons: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."
Cons: "The airplane was very hot more than usuall. We call you he crew and they doesn’t care. A four food was cold and over cooked"
Cons: "My screen didn't work. I told the crew, they said something about to reboot it, but nothing happened."
Pros: "Nothing. I wish I could give negative stars."
Cons: "Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping."
Cons: "Bring your own entertainment. Not even sure what is on board but appeared to be not much to choose from."
Pros: "That I now know avianca is not reliable"
Cons: "Poor customer service attitude. Lack of interest in the passengers"
Pros: "The route, not much waiting time, the food."
Cons: "When you are selling a fly with connections, there must be at least 2 hours bewteen flyes, I was running like crazy to not lose my fly."
Pros: "La atención y su comida"
Cons: "Que mis maletas las 4. no llegaron a Guayaquil y me quedé en ascuas por que son muy importantes. Espero que mañana 28/917 me la envíen como lo Acordado."
Pros: "Entertainment system and Comfortable seats"
Cons: "Below average food."
Pros: "Muy puntual, excelente servicio a bordo"
Pros: "The plane is modern and staff were great!"
Pros: "Food/fast service"
Pros: "The plane was brand new and the crew very helpful!"
Cons: "I didn't like the "sandwich" which consisted of a bread with a small piece of ham inside (no cheese!) Very poor and tasteless."
Cons: "the flight changed schedule and I had to wait 8 hours in the connection instead of 3."
Pros: "The airplane"
Cons: "The delay and boarding"
Pros: "Everything was ok"
Pros: "Smooth flight."
Cons: "While the plane was hardly full the seats were awful and overnight painful. I was served a sandwich which was moldy."
Pros: "On Time, Great Staff"
Pros: "Great service, comfortable seating. I was provided with a blanket, decent warm meal, and wine during my 5 hour economy flight. Very happy. Would certainly recommend."
Pros: "Flights were on time regardless of weather conditions, very corteous crew, the meals were delicious. A very comfortable experience."
Pros: "Everything was great..."
Pros: "Everything, really good company"
Cons: "I know the space for legs is not great, but in a flight this long, with a kid, and none of the TVs working... Not cool."
Cons: "The original flight was booked to dec 11th 2016 at 10:20am. On dex 9th at about 10pm i got a text message and email telling that my flight was rescheduled and asking me to call Avianca. So i did, and my new flight was booked to leave 2:18pm, arriving in Salvador at night. I asked for options, they offered me a flight at 6am and another at 8:30 am. I said that i would talk to my party and return the call, and we choose the 8:30 flight. When i called back, they said this flight had only 3 seats (we were a party of 6 adt, 1 chd and 2 inf). In the avianca site they were offering the flight for the whole party, but, of course, with a higher rate that i paid in june. The person said she coulndt book it for me, and i should call the SAC (client service) to try to solve the problem. I called the SAC and after 40min in the phone they were able to put everybody on the desired flight. I felt that they were trying to rebook us on a cheaper flight, letting the seats with highest fares to be sold to someone else. Since it was their fault the flight changing, i think it was a bad experience in my first flight with Avianca. Probably will avoid them in the future."
Pros: "My seat."
Cons: "Our flight was an hour late taking off and no explanation was given as many of the passengers kept asking what was the problem. The flight attendants need to work on their attitudes and responsibilities. The flight was predominantly Brazilian passengers but the Avianca crew showed displeasure when asked questions in Portuguese by many different customers such as a beverage (one attendant told an older gentleman near me that a tray of drinks was available at the back of the plane and to go an get some if he like. Rude!!) It was just a very disagreeable experience flying on Avianca"
Pros: "The crew was more attentive"
Cons: "Everything was fine except the lack of` air conditioning at boarding time"
Pros: "Loved the entertainment."
Cons: "A 3 hour delay from bogota to nyc. I've flown this route with avianca before, it happens a lot. Horrible."
Pros: "The Crew is well trained."
Cons: "They damage my luggage."
Pros: "Starting at the check-in desk, the flight crew, airplane (newest 787), and the food provided, was spotless."
Cons: "Nothing to add here."
Pros: "the service is wonderful, I got on time to my destiny, even do I did not want to get off of the airplane, they have excellent service and a lot of details that make a long trip feel like a family trip."
Pros: "The flights were on time, with great service."
Pros: "The staff was extremely nice and made conversation with us. Everything was prompt. Planes were clean and comfortable. Couldn't ask for anything more! Avianca is one of my favorite airlines!"
Cons: "Loved everything!"
Pros: "Avianca is always nice people. very Respectful"
Cons: "it was very dissapointing that the airline changed the aircraft in two of my flights. first it was a B787 from Bogota to Sao Paulo, it was changed for a A330....and after they changed the A330 which was my flight to Lima from Sao Paulo for a A320 and it was very unconfortable for a long haul flight."
Pros: "I was able to stay in an aisle seat. The flighd didn't have much turbulence. The landing was very smooth."
Cons: "Flight atendants weren't much friendly. Boarding process took a lot of time to complete and during this time it was warm inside the airplane."
Cons: "Food, boarding process"
Well, had 2 travel events today…. While I had to wait 4 & 1/2 hrs to board in Toronto to Atlanta (got on w/5 minutes to fare, totally not your fault) but was originally was supposed to go the day earlier but didn’t find out the flight was cancelled and I was put on another flight the next day (lost $$$) due to arranging a day rental in Atlanta…. The 2nd flight was great! Kudos!
Good flight attendants and helpful.
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Nice clean planes. Easy check in. No long wait for the connecting flight. Checked luggage arrived as it should. food was pretty good. Needed to talk to an agent when booking and got someone in person on the phone who was very helpful. Price was right. Would recommend COPA to friends for sure.
All 4 Copa flights were excellent, but on all 4, the food was seriously bad (and I normally like airline food!)
Rude employees not even a glass of water free delays unexplained never again
Pros: "Crew members give their best"
Cons: "Food, airplane!!! Too old. ,"
Pros: "Very poor service. The crew is not capable of attending the needs of passengers, specially those traveling with children. Comfort on board is terrible. An airplane of two seats on each side for over 7 hours and to many stops. The stop in CR was unnecessary. We had a very difficult flight with no entertainment and poor service."
Cons: "They need to take more serious their services for toddlers and children. Seats are not apt for children from 2 up to 8. Seatbelts do not fit a child. They don't have an emergency kit for children. No entertainment, no pillows, no blankets. We had to beg for water. It was simply unacceptable."
Pros: "La comida fue buena, la atención de la tripulación fue buena"
Cons: "El vuelo CM116: la puntualidad pésima, la atención no fue buena y la sala de espera no tenía suficiente espacio. Por los demás vuelos está bien."
Cons: "I will never fly with Copa airline again"
Pros: "Great crew! Responsive to requests and informative about choices."
Pros: "Seat comfortable. Staff accomodating"
Cons: "In flight entertainment"
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Pros: "see previous comments"
Pros: "crew member was rude"
Cons: "Being polite"
Pros: "Crew was not aware of the drunken state of the 2 passengers sitting next to me . The 2 passengers got on the flight each with 2 beers . They finished it even before the flight took off . They then requested more drinks from the crew which they were given. I personally told one of the crew not to ser"
Cons: "Crew should have seen the passengers Mis behaving and refrained from giving alcohol to the 2 passengers"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Pros: "Boarding was amazingly fast."
Cons: "Seats are uncomfortable Food was terrible."
Pros: "Good flight, fast, comfortable."
Pros: "On time"
Cons: "Poor entertainment. Food so so. Horrible flight attendant. Luckily the others were better."
Cons: "Ordered a vegetarian meal and did not receive if"
Cons: "En Panamá muy mala la atención y muy despotas"
Pros: "I am a premier member of other airline and they treated me bad (gate counter). On the way to Ecuador, they have placed me in a group 2 however on the way back home is different. I asked for the change the group number since I am a premier member of the Star Alliance. People at the gate counter weren't kind at all, especially in Panama City International Airport."
Pros: "I like to have my luggage back and not going back to the airport every day"
Pros: "Nothing! The plane had electrical problems. Had to sit on the tarmac for close to an hour."
Pros: "Crew are nice people"
Cons: "Not very comfortable and food are not good"
Pros: "But... when I purchased a tkt online. For some reason the name on last ticket I purchased was on the next COPA ticket. A 300.00 purchase. Because COPA does not change ticket holders names it was a total loss. I bought the ticket for a student in Cali to come and meet me in Panama City I couldn't afford to buy a second ticket so Victor stayed home. Every other Airline charges a minimal fee to make changes on a ticket so now there is a credit at Copa Airlines for a person that will never ever use it.... such a waste of time and money. Barb Langman from Lafleche Saskatchewan Canada"
Cons: "Air pressure awful, caused extreme ear pain!"
Cons: "I asked for the temp to be adjusted, but wasn't able to get them to fix much. It was easily 80 degrees."
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Cons: "Our flight was cancelled minutes within booking but still charged to our credit card for 10 days, meaning we never actually made it to rio and lost our deposit on our hostel."
Pros: "Not a single thing."
Cons: "I’ve flown with an extensive amount of airlines in my life and I will NEVER fly with this company again. I am currently stuck in Panama with a friend, we have no bags because of their poor customer service and lack of communication with ground ops. We are not being refunded and have to purchase another flight for their mistake. If this message detours just 1 person from the experience we had then it was worth the time taken away in a foreign place that I should be exploring happily instead."
Pros: "Crew was pleasant"
Cons: "Online check in didn't work for selecting seats Was not allowed to carry any water on (even though I had food poisoning) No seat tv screens for entertainment Flight was late by an hour- no mention of this through announcements 6 hour flight- only 1 time did we get service Missing panel in plane and so we saw the insulation and wiring on the wall next to our seats"
Pros: "Arrived at the gate about 1 hour before departure due to heavy traffic. Attendant was pleasant and did a quick checkin."
Cons: "I was put on standby both time I used this airline and today I wasn’t put in my flight that I have PAID for just because they want to make more money ?!? I am apauled with this service and way of treating paying customers ! Simply the worst company. Ever !"
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "Smooth trip no delays of any kind. The airlines used a newer plane and each seat had its only tv for watching your own movie or play some games, that will always be a big plus for me. Also they provided snacks and drinks"
Pros: "My trip went really smooth with no delays. They were able to switch my seat to be closer to my friends that were flying with me with no hassle at all. I was surprise that they provided food on the trip, I have been in different airlines that don’t provide anything except for a drink. I would for sure use Copa Airlines for future South American trips"
Cons: "Only thing I might of dislike is that they were using an older plane and the tv quality was not good"
Cons: "Very limited Business Class menu. No entertainment system."
Pros: "On time"
Cons: "Seats: on one leg (Panama to Mexico City) the seats are just like in Economy class, only a wider and more legg-room. But no FOOT REST, which is essential in a long flight. Laniding in Mexico was via a staircase and a bus (no fault of Copa). Reservation via BOOKING turned out to be a problem (could not make changes in flights). I had to do it via "influence", a pain in the neck."
Pros: "Food was ok, Some of the crew were friendly better then Mia Panama."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"
Pros: "Leaving the plane when it landed."
Cons: "Second time in a five day span where i didn't have a seat because they overbooked and over sold. The first time resulted in a two day delay and they tried to blame my connecting flight when , in fact, they had oversold the flight. The reps at LAX were horrific. The only She was awful. manager refused to talk to me about the issue as she had other customers to take care of...devil spawn. No help. I had to call the online number to get another flight and they tried numerous times to talk to her but she refused. Yet, I would see devil spawn on her phone laughing and joking and talking... but too busy to help the consumer. She was awful. Horrible."
Pros: "Lisa Gilliard attended to us in business class. She was efficient, professional and top notch. Service was excellent under her leadership."
Cons: "Food and beverages not good. Lay over too long"
Pros: "I liked that they had a snack for such a short trip, and the flight attendants seemed okay."
Cons: "The worst thing was that after boarding the plane spent more time on the ground, waiting to fly than it spent actually flying and making the trip. I think it was because it's such a small airport and the plane had to wait. Also, when we got there we had to take a bus because there was something wrong with the gate, that took a long time and was unpleasant."
Pros: "Easy and fast connections. Flight on time.great"
Pros: "Loved the FREE on-demand movies!"
Pros: "Thank you for offering food, but something's without meat would have me flying copa every time!"
Pros: "The service and the crew were really friendly and my experience in general was great would recommend hands down, can't go wrong with Copa airlines"
Cons: "Food can be improved a little, but in general I would say is good, so no complaints just a suggestion overall great experience."
I always travel to Brazil and back, but the difference is that this flight is excellent in space, very polite employees, excellent food. very, but very good, compared to the Delta plane when I went to Brazil on a tight plane and the food was not of excellent quality like the latam one. I am very happy with the treatment and the trip
Kayak has not issued me a ticket for my second leg. And no one responds to me. Horrible service never again.
No water available during the flight!!!
I had my seat reserved since the day I bought my tickets(3 months in advance) and even after checking my seat confirmation on the same day of my flight they changed my seat during the check-in. I have a broken foot and was accompanied by another person. I had to fly in a seat that was not appropriate for my broken foot situation and without my companion next to me. This airline does not respect its customers.
Pros: "All good"
Cons: "To drop the bag was very messy"
Cons: "Two suitcases were lost"
Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Cons: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"
Pros: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Cons: "Mini sandwiches could be served."
Pros: "New plane, nice crew, good entertainment, good food."
Cons: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Pros: "On time"
Cons: "Snack option. Plug in for mobile phone"
Pros: "Crew was great. Seat was great."
Cons: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."
Cons: "Better Communication from LATAM. We didn't know if the flight was going to be cancelled due to the unrest in Santiago. All worked out."
Cons: "More diverse snacks/drinks."
Cons: "Your Customer Service"
Pros: "On time."
Cons: "No transfer ability between domestic connections, even on same airline."
Pros: "Food was pretty good"
Cons: "The seats are so freaking small and packed together!!!"
Pros: "Left on time"
Pros: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Cons: "less ignorant/greedy management"
Pros: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Cons: "It was great!"
Pros: "I like Everthing ......viva air sucks"
Cons: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Pros: "Friendly service"
Cons: "Only give you water for free"
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "East check in. Punctuality. Good coffee"
Pros: "The crew and gate persons were very good. Meal was very tasty and it was nice to eat with metal utensils."
Cons: "Seat size and the fact that the passengers in front smacked their seats on to our laps."
Pros: "Pretty much everything other than the fact we had to return to Santiago two hours into the flight for mechanical issues. On the upside, they had a plane and crew ready to go when we returned to Santiago"
Cons: "The turn around resulting Ina five hour delay"
Pros: "Jet blue was late so I miss my connecting fly to Uruguay"
Cons: "They send me with avianca and that was a nightmare disaster 4 days later still waiting for my luggage"
Cons: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"
Pros: "Service was good"
Cons: "I tried to book my seat on line to get an aisle or window and it wouldn't let me choose me seat."
Pros: "Timely and leg room ok."
Cons: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."
Pros: "Seats were very comfortable. This was an overnight flight and the noise was very low."
Cons: "When I got to Miami they had changed my next flight until the next morning. They did not offer me a hotel or anything. I had to wait in line to try to get on a flight to RDU. Then I had to wait in the airport for 12 hours to get a seat."
Pros: "Comfortable flight, great flight attendants, quick boarding procedure"
Pros: "good flight. Good lounge in Santiago. Flight staff very good"
Cons: "Lounge food not as good as BA or Qantas. Only hot food was some sausage roll / vegetable rolls. Only sandwiches and filled rolls"
Pros: "Smooth flight, on time"
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Cons: "Delay, boarding through shutter, unsafe shutter parking,"
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Pros: "Gave good snacks"
Cons: "Annnouncements weren't clear in English or Spanish only in Portuguese"
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Pros: "Helpful, friendly service from LATAM employees. On-time flights."
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"
Pros: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"
Pros: "The staff was friendly and very attentitive. The entertainment is available in a huge selection and works great. It was great that I was able to create my own playlist with as many songs as I liked from their music library, for the duration of my flight. Staff woke me up and asked me if I wanted food in the morning which I thought was nice. On other airlines, Sometimes they just let you sleep and you miss out. Lighting is great for sleeping. Food is OKAY (im a picky eater) with vegetarian options. Provided pillow, blankets,AND HEADPHONES! Headphones are a must have for a long flight so it's great that they provide it. It was my firat flight with Latam and I look forward to flying with them again."
Cons: "I didn't like that latam doesn't offer wifi like some other airlines such as jetblue. Also I would like more interaction from the pilot over the intercom, its more personal and comfortable for passangers. Other than that great airline."
Cons: "left Houston more than 2 hours later, arrive in Mexico over 2 am"
Cons: "Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline..."
Pros: "Seats are good"
Cons: "Not canceled the flight for no reason. You need better entertainment."
Pros: "I love everything!!!!!"
Cons: "Nothing everything is great !!!!!"
Cons: "I will never flight with Aeromexico again!!"
Pros: "The movies"
Pros: "Great entertainment, nice crew members, easy boarding."
Cons: "Good flight even though we had to go back to the gate for an issue."
Pros: "Great plane with great service!"
Pros: "No, the crew was not friendly, a little bit rude"
Cons: "Food its too bad and the crew are so rude, no friendly, needs some training about service and being nice"
Pros: "Everything on time and comfortable...."
Cons: "The flight attendants not helpful!"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Pros: "very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!"
Cons: "one more pass through cabin with a snack on the 5 hour flight would have been nice!"
Pros: "They are very efficient"
Pros: "Boarding lines were long, but allowing boarding from both front and rear of plane speeds things up. Small breakfast snack served on flight was nice and appreciated. Pleasant crew members and a nice quiet flight!"
Cons: "Tight seats are tough, but I guess passenger comfort is a thing of the past."
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Pros: "All the service they give is excellent."
Cons: "I feel sad that spending a week in my home country turned out to be a nightmare"
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "Food and crew are good."
Cons: "The information in the web site it's confusing. I check in online, and still had to wait 30 minutes to check in my baggage. The seat I was assigned, it's the worst seat I ever had. It doesn't make sense to check in 3 hours early and get 30C in an airplane with 30 been the highest number. In top of it, your staff receving the baggage needs better training and more help. They get overworked and discharge their frustration with the customers."
Pros: "Both international flights to and from Mexico City were exceptional. The staff was very nice and the plane was very comfortable. I will choose them again next time I fly to Mexico."
Pros: "How they offered food and snacks and drinks crew was friendly"
Cons: "Boarding took a bit long but other than that everything was perfect"
Cons: "I asked staff from Aero Mexico twice whether there was going to be any food served on the flight, I was told that they did not know or didn't think there wiuld be any service. I ended up buying food I did not need. Also my husband and I were separated in the flight. Food served was so so."
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "good service!"
Cons: "both flights were delayed."
Cons: "My baggage was lost never arrived at Mexico City!"
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "It was great! Great people,great food, entertainment,blankets, pillows,music, great view in the eye."
Cons: "The seats are very uncomfortable and they need to be replaced I felt pain sitting down the cushion is worn down. had my seat been comfortable I could have rated higher."
Cons: "Los aviones son viejos, el sistema de entrada a México es muy desorganizado y tardas mas de dos horas para pasar por el proceso, si estas con conexión necesitas una escala de 3 hs como mínimo. Si bien esto no depende de Aeromexico no hacen nada para agilizar el paso de la gente que tiene una conexión."
Cons: "Old plane, no movie played and there was no food served even though it said there was a meal included with the flight"
Pros: "A BRAND NEW PLANE, EXCELLENT SERVICE, QUIETNESS."
Cons: "SOMEHOW LOUD CHEF OF CABIN."
Pros: "Everything was good, I was really impressed with the service."
Cons: "Nothing, I wouldn't change a thing about it."
Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."
Pros: "No flight delays Sufficient amount of meals Comfortable seats Blankets"
Cons: "Food was very salty Very few selection for any kind of entertainment Sometimes the entertainment system would just shut off"
Pros: "The manager was really nice, and the customer service desk people were every nice too. I was compensated for being kicked off the flight, and they helped me re-book a direct flight to get home. The resolution was fine."
Cons: "Was kicked off my flight for some reason. It was not explained to me very well, but I gathered it was from another plane earlier in the day that was cancelled. I don't know how I was selected to be kicked off. The poor communication was very annoying. I stood at the counter for 45 minutes after the airline personnel took my STB ticket, and didn't tell me what was going on. Would have been a LOT more pleasant of they just told me the flight was full, and my name would be called if I was on the flight. Then I could at least sit down, instead of standing there for 45 minutes."
Pros: "Price and staff were great."
Cons: "Meal was a sad sandwich and yogurt, planes were old and dirty, no in-flight entertainment."
Cons: "gor diarhea TWICE within the same week from two different AEROMEXICO flights who seved LALA yogurt which was tainted and not propertly refrigerated TWICE shame"
Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."
Cons: "Everything was excellent"
Cons: "No Champagne"
Cons: "The gate did not display the flight and there were three flights out of my gate at roughly the same time. It was unnerving not knowing if I was getting on the correct flight."