The food on the flight was good.
The wheelchair assistance was very bad as no one turned up with a wheelchair. The airways really need to improve their service and make sure that whey they offering wheelchair assistance they in fact do it. This has happened serveral times that no one turned up at the London airport.
Excellent vegan meal selection!
No Wifi, average movie selection, cramped space, 2+ hour delay (half of which was spent sitting on plane).
plane was not full so plenty of room to move around etc
The food on the flight was good and the wheelchair assistance was good too.
Arrived on time
Distance between gates
The crew was excellent
The seating space is to small
Staff was friendly
United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit.
The crew did a good job with the sick woman.
Flight was delayed over 8 hours due to "mechanical issues." Went from a nice 757 to a 737 which was a little more cramped.
The food and service was superb.
I flew in an A380 from LAX to FRA and that is a huge airplane but very nice. The flight from FRA to TLV was full and that airplane had no USB charge ports and no seat back video. I refuse to fly El Al because they don't have video and charge ports. Now I need to avoid flying with Lufthansa.
No USB charge ports and no seat back video. They only have movies from Sony.
The planes are comfortable, the crew are always nice and polite and have smiles on there faces.
My flight from Budapest took off hour later then scheduled. We landed in Munich only ten minutes before the international flight's take off to San Francisco. Upon the Munich landing, eight of us were escorted on a special bus, with a special pass controll and on special routs to make sure we get on the plane on time. Our laggage managed to get on the same plane as well. Thank you Lufthansa!
The crew were excellent and plane was comfortable
The plane was way out of the terminal and I had asked for assistance which I had going and most of coming back until the last part getting on to the plane at Lufthansa no-one came at Birmingham either. I struggled to collect my case and walk through to the exit.
The crew where very pleasant & the service on the plane was good
A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served
Little turbulence but nothing serious
Loved the service!
The staff assistance Kosher food was great
Overhead baggage compartment was taken over by cups and stuff
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