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Airports
Origin
Toronto
C$ 951
only
C$ 951
C$ 958
only
C$ 958
Destination
Nairobi
C$ 951
only
C$ 951
Sun, 8 Apr
YYZ
NBO
17h 20m
Sun, 15 Apr
NBO
YYZ
23h 20m
C$ 951
Trip: 8 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 5963 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
ZRH
NCE
Okay 4.0

Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew.

NCE
ZRH
Excellent 10.0

Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience.

As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred.

ZRH
BOS
Excellent 8.6

Entertainment screen didn't work properly to rewind & fast forward. boarding time was printed as 1 hour prior to takeoff but occurred 20 min. prior. pleasant crew and decent food.

BOM
ZRH
Excellent 9.3

I was very happy with the overall experience

The crew could have been a little more helpful

ZRH
DEL
Mediocre 2.0

The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost.

The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away.

Mon, 26 Feb
YTZ
NBO
22h 05m
Tue, 13 Mar
NBO
YTZ
23h 35m
C$ 958
Trip: 15 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21441 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYC
OGG
Okay 5.0

Rouge set up of the plane. Bring back air canada please

YYZ
YVR
Okay 4.8

While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

YUL
MIA
Okay 4.6

Nice flight, staff

Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured. Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons...

YEG
YWG
Okay 5.6

On board crew was friendly and capable.

My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight.

ZRH
YYZ
Okay 4.6

Vegetarian food needs lots of improvement

Wed, 21 Feb
YYZ
NBO
23h 50m
Tue, 6 Mar
NBO
YYZ
24h 24m
C$ 959
Trip: 14 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 16027 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
MCI
LGA
Mediocre 2.0

Not much

Late bumby ride

ATL
MEX
Excellent 10.0

Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack.

DTW
YOW
Excellent 9.3

Please see above. Sherry was amazing

Plane was small and older but it was a short flight

SJC
SLC
Excellent 8.8

Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s.

for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight.

ATL
JNB
Okay 4.0

Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option.

Mon, 26 Mar
YYZ
NBO
29h 55m
Mon, 2 Apr
NBO
YYZ
18h 55m
C$ 959
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1730 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
AMS
TPE
Excellent 9.3

Service impeccable!

They have one line of executive class after the kitchen and toilet, is very noisy.

EIN
AMS
Excellent 8.3

Dutch sub titels would be nice.

LHR
AMS
Excellent 8.8

In flight food was enjoyable

DMM
AMS
Okay 5.6

Tiny old cramped plane.

PTY
AMS
Good 6.3

KLM crews look unhappy with their work. Everything they do is a favor not duty.

Tue, 27 Mar
YYZ
NBO
19h 35m
Mon, 2 Apr
NBO
YYZ
18h 55m
C$ 969
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 27 Feb
YYZ
NBO
43h 20m
Sun, 11 Mar
NBO
YYZ
48h 20m
C$ 1012
Trip: 13 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1504 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.7
Entertainment
6.4
Food
6.4
TLV
BRU
Okay 5.0

Crew was polite, but...

The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv.

BRU
VIE
Okay 4.6

On time

Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route

ACC
BRU
Okay 5.6

food

BRU
JFK
Excellent 10.0

Everything

BRU
VCE
Okay 5.3

no free food, beverage or entertainment

Tue, 27 Feb
YYZ
NBO
24h 35m
Thu, 8 Mar
NBO
YYZ
34h 45m
C$ 1014
Trip: 10 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1530 reviews
Boarding
6.9
Comfort
7.0
Crew
7.5
Entertainment
6.5
Food
6.5
BLZ
DAR
Excellent 8.0

Amazingly smooth flight and landing.

CPT
ADD
Mediocre 2.0

The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside.

ADD
JNB
Mediocre 2.0

The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative

IAD
ADD
Okay 5.6

Seats are delapidated and food is ok!

Crew were very good

ADD
CPT
Good 6.0

It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover

I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food

Fri, 2 Mar
YYZ
NBO
20h 15m
Wed, 7 Mar
NBO
YYZ
27h 20m
C$ 1016
Trip: 6 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 18739 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
MUC
DEN
Excellent 9.6

Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection

FRA
SEA
Good 7.0

everything was good other than the entertainment package

not verymany movies to select

FRA
ORD
Excellent 10.0

Great crew, extensive options for entertainment, comfortable even in economy

Weather delay -- but Lufthansa made all the connection corrections prior to landing!

SEA
FRA
Excellent 8.3

Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight.

Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites.

CAI
FRA
Excellent 8.0

Prompt, great crew

No power ports, entertainment options

Mon, 26 Mar
YYZ
NBO
20h 45m
Thu, 12 Apr
NBO
YYZ
20h 15m
C$ 1016
Trip: 18 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 17979 reviews
Overall
8.0
Boarding
7.9
Comfort
7.8
Crew
8.3
Entertainment
8.1
Food
7.9
IAH
IST
Excellent 9.0

Food

Leg room especially between Houston and Istanbul fo

BOM
IST
Mediocre 2.0

The worst airline I have ever flown with, worst disruption management

IAD
IST
Good 6.0

Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress.

IST
NKC
Good 6.0

Boarding process chaotic due to conflicting flow of movement in the aisle. People don't like to step aside to let others pass. Additionally some of carry on luggage was oversized and should have been checked into the cargo hold. When flight landed in Nouakchott an announcement should have been made so that the Dakar passengers allowed the NKC ones to deplane, AND the NKC passengers should have been advised to have their boarding passes out for inspection. This caused a backlog in the jetbridge. AND no announcement regarding local time.

LOS
IST
Excellent 8.6

Excellent food excellent services

Not prompt and boarding wasn’t great ..

Tue, 27 Feb
YTZ
NBO
41h 05m
Tue, 13 Mar
NBO
YTZ
23h 35m
C$ 958
Trip: 14 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21441 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YUL
YVR
Mediocre 2.0

delay, changing the plane, no food

YYC
OGG
Okay 5.0

Rouge set up of the plane. Bring back air canada please

YYZ
YEG
Okay 5.0

Very long delay not fair to passengers

OGG
YYC
Okay 5.0

Friendly crew. Coach seats have okay room compared to some other carriers.

At least from my experience, Air Canada is late half the time. This last leg was 6 hours late. No check-in availability notification on the second leg, and I got the flight delay notification after I landed (6 hours later)! Pretty useless. Everything is nickle and dimed with no included food except for the tiny snack thing on a 6 hour flight. It's pretty difficult to get their app to work for entertainment.

GCM
YYZ
Okay 4.8

While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

Mon, 26 Feb
YYZ
NBO
19h 40m
Tue, 13 Mar
NBO
YYZ
42h 34m
C$ 959
Trip: 15 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 16027 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
BOS
JFK
Excellent 9.3

The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings.

ATL
DTW
Excellent 10.0

Pls see above

DTW
YOW
Excellent 9.3

Please see above. Sherry was amazing

Plane was small and older but it was a short flight

ATL
MEX
Excellent 10.0

Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack.

SMF
ATL
Excellent 8.6

The crew were so polite and happy!

Those seats! UGH!

Thu, 29 Mar
YYZ
NBO
21h 30m
Mon, 2 Apr
NBO
YYZ
18h 55m
C$ 959
Trip: 5 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1730 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
AMS
BLL
Good 6.5

Nice seats, comfortable.

Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.

AMS
NCL
Good 7.6

Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good.

The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me.

LHR
AMS
Excellent 8.8

In flight food was enjoyable

DMM
AMS
Okay 5.6

Tiny old cramped plane.

PTY
AMS
Good 6.3

KLM crews look unhappy with their work. Everything they do is a favor not duty.

Mon, 26 Mar
YYZ
NBO
24h 25m
Mon, 9 Apr
NBO
YYZ
38h 50m
C$ 979
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 7 Apr
YYZ
NBO
17h 20m
Sun, 15 Apr
NBO
YYZ
23h 20m
C$ 996
Trip: 9 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 5963 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
ZRH
ORD
Excellent 10.0

Swiss flight zrh to ord was great! Great crew, excellent food and service, comfortable seating, great entertainment.

No complaints.

BOM
ZRH
Okay 4.3

choice of movies were very bad

ZRH
NCE
Okay 4.0

Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew.

ZRH
TLV
Excellent 10.0

The new plane with private screens

FRA
ZRH
Mediocre 3.6

Nothing remarkable

I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.

Thu, 1 Mar
YYZ
NBO
43h 20m
Sun, 11 Mar
NBO
YYZ
48h 20m
C$ 1012
Trip: 11 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1504 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.7
Entertainment
6.4
Food
6.4
BRU
JFK
Excellent 10.0

Everything

TLV
BRU
Okay 5.0

Crew was polite, but...

The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv.

BRU
VIE
Okay 4.6

On time

Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route

ACC
BRU
Okay 5.6

food

EDI
BRU
Excellent 8.3

It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!

No complaints.

Fri, 2 Mar
YYZ
NBO
31h 20m
Thu, 8 Mar
NBO
YYZ
34h 45m
C$ 1014
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1530 reviews
Boarding
6.9
Comfort
7.0
Crew
7.5
Entertainment
6.5
Food
6.5
CPT
ADD
Mediocre 2.0

The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside.

LFW
EWR
Excellent 9.3

Everything

No Wifi at Lome gate. I don't understand why there is no wifi in West African airports.

ABJ
ADD
Good 7.3

The crew on the ground could be more friendly and could improve their communication. Improvement needed on the food.

LOS
ADD
Good 6.3

I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space.

Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations.

ADD
ABJ
Excellent 10.0

The quality of the planes

The food

Tue, 27 Mar
YYZ
NBO
20h 45m
Thu, 12 Apr
NBO
YYZ
20h 15m
C$ 1016
Trip: 17 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 17979 reviews
Overall
8.0
Boarding
7.9
Comfort
7.8
Crew
8.3
Entertainment
8.1
Food
7.9
IST
LHR
Excellent 9.0

Food was great so was service

All was good

IAD
IST
Good 6.0

Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress.

BOM
IST
Mediocre 2.0

The worst airline I have ever flown with, worst disruption management

ORD
IST
Excellent 9.0

Easy check in

Please include sea food in your menu

LGW
IST
Mediocre 2.0

There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers.

I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling

Tue, 3 Apr
YYZ
NBO
18h 50m
Thu, 12 Apr
NBO
YYZ
25h 05m
C$ 1047
Trip: 10 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 18739 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
BOM
FRA
Good 7.0

everything was good other than the entertainment package

not verymany movies to select

BOM
FRA
Good 7.6

Boarding was fast. Crew was good. Comfort level was good.

The requested meal was not delivered. However, the crew bring it from the extra they had with other classes.

JFK
MUC
Excellent 8.0

No room for my knees.

DEL
FRA
Mediocre 3.0

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

FRA
BEY
Okay 5.3

Your crew is amazing.

Chaos at the gate, TV displays facing the side wall instead of the waiting area, we couldn’t see anything. Need more organization in line. Also, why there is no charger on board for cell phones? No TV entertainment or music or anything. It was clearly lacking the sophistication and class of Lufthansa.

Wed, 28 Feb
YTZ
NBO
24h 05m
Tue, 13 Mar
NBO
YTZ
26h 35m
C$ 958
Trip: 13 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21441 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
OGG
YYC
Okay 5.0

Friendly crew. Coach seats have okay room compared to some other carriers.

At least from my experience, Air Canada is late half the time. This last leg was 6 hours late. No check-in availability notification on the second leg, and I got the flight delay notification after I landed (6 hours later)! Pretty useless. Everything is nickle and dimed with no included food except for the tiny snack thing on a 6 hour flight. It's pretty difficult to get their app to work for entertainment.

YEG
YWG
Okay 5.6

On board crew was friendly and capable.

My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight.

YYZ
YVR
Okay 4.8

While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

YYC
OGG
Okay 5.0

Rouge set up of the plane. Bring back air canada please

YYZ
PIT
Okay 4.4

Nothing

This was probably the worst handled flight I have been on; there was first a slight delay, then a longer delay, then a much longer delay, all of which one could find out only after checking online; there were no announcements about the delay until after the scheduled time of departure; then there was another announcement that there was a mechanical problem and we'll be apprised of the situation at 7pm (the flight was scheduled at 6:25). The person at the counter disappeared. At 7:30, the gate changed to a different flight altogether--still no announcement, still no person at the gate. When a different person finally appeared and I asked her what happened to the Pittsburgh flight, she said, it's here, it'll be departing at this precise gate shortly. At that exact time, the PA system had an announcement that the flight to Pittsburgh is now scheduled at gate 86 at 7.01 (yes, 7:01, even though it was already after 7:30). When we went to gate 86, there, of course, was another flight there. After waiting some more, the woman at the first counter now appeared at gate 86 and said the flight was to be at gate 88. Until the very end when we boarded, gate 88 continued to say the flight was to Columbus. Absolutely abysmal customer service. (Even the boarding was handled badly, but at that time we didn't even care.) I am never recommending Air Canada.

Tue, 27 Feb
YYZ
NBO
19h 40m
Tue, 13 Mar
NBO
YYZ
42h 34m
C$ 959
Trip: 14 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 16027 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
ATL
JNB
Okay 4.0

Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option.

DTW
MEX
Excellent 8.3

Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip.

Confusion over my boarding pass at the Delta terminal in Detroit.

ATL
MEX
Excellent 10.0

Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack.

SMF
ATL
Excellent 8.6

The crew were so polite and happy!

Those seats! UGH!

ATL
DTW
Excellent 10.0

Pls see above

Toronto to Nairobi Flight Information

Flights Arrive in Nairobi
Flights Depart from Toronto
Flight Price C$ 951
Distance 12183 km
Airlines SWISS, Air Canada, Delta, KLM, Brussels Airlines, Ethiopian Air, Lufthansa, Turkish Airlines
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