Book Advantage car rentals in New York

Cons: When I arrived, I was told that since I live in the city, I would need to have third-party insurance in order to rent. This was NOT made clear on the website when I booked this, and I was stuck in the position of renting a car from another company the night before my scheduled camping trip. I was lucky enough to find a car with that company, but it just as easily could have been catastrophic, ruining a long-awaited trip. The person I dealt with did not have any compassion when she realized that I wouldn't be able to go through with my rental. This company should make it more clear to people that they may need third-party insurance in order to rent... Many people who live in NYC do not have cars, and therefore do not carry insurance. I was extremely dissatisfied with this service.

Cons: Slow service and had to check out inside when returning the car which cost me 15 minutes in a line when trying to get to the airport. Team working there did not seem to have a sense of urgency.

Cons: Advantage would not rent me a car because I was a local and didn't fly into NYC on vacation. Anyone with a NYC license cannot rent a car from here unless you carry your own auto insurance policy. Kayak did not tell me that during booking and it left me stranded. I ended up booking a car with Avis and had no trouble there. Advantage should not be included as an option on kayak in NYC as it hurts their reliability.

Cons: Windshield was filthy, wipers didn't help (don't know if they needed new blades or just couldn't clean such a dirty windshield. Also, counter agent insisted I needed to rent an easy pass (for $24 per day) because I was going to be driving to New Jersey and she said that NJ no longer had a cash option at their tolls. THAT WAS A LIE. Every toll had cash lanes open.

Cons: Lots of fine print. Poor customer service to explain the fine print. Really disappoint the the service and experience. Didn't end of renting a car. I plan to never rent from Advantage again. Even though prices may be cheap, the quality is reflected in the people and policy they put in place.

Cons: Waiting time for pick up it take forever , will never rent with them again

Cons: Nothibg

Cons: I picked up my car WITH my car insurance information (which they require in NYC. Totally bogus. No other renter requires that) my insurence had no experation date... with out the date I wasn't allowed to rent. I asked "how do we move forward?" The desk worker literally threw my credit card and lincense at me and said "come back with an experation." I rented from Enterprise. And it was great. I would NEVER rent here. This was my third time; all in different states. Horrible experiences. Shame on me, I guess.

Cons: There needs to be a BIG warning that you must HAVE your own insurance in order to rent from Advantage or be from another country with plane tickets for arriving and departing. Being a resident of NYC I don't have a car - like most - so I was not alerted to this fact, even through the rental process. It was a shock when I got to the counter.

Cons: Could not drop off at another airport location unless I paid another $1,500! It was also really annoying to get to from the airport and it took more than 30 min to get to the airport after dropping off the car.

Cons: Teller at JFK acted like I should be privileged to be renting from them, and further that I should have known that there was a miniscule byline that required insurance. I provided insurance, and then was told that a NEW YORK STATE DMV DOCUMENT was not a valid document...even with a passport.... Pay an extra 8$ and rent elsewhere so this company can fail like they inevitably will. Inflexible and useless staff.

Cons: Would rent to us because my personal car insurance wasn't comprehensive enough, and had a mileage limit even though it was "unlimited miles." Would have been stranded if there wasn't a Thrifty right there.

Cons: As a resident of NYC area, the "fine print" about 150 miles per day maximum was a surprise. The pay before hand was not useful. The car was rented due to an auto accident, and the initial contract for a few days was prior to learning about the insurer paying for the car. The extension of the rental could not be done through the insurer. The abrupt phone call on Thursday April 13th in the afternoon about the immediate need to return the car was highly inconvenient. When I called he 718 # back, full voicemail. Where was no explanation for this demand. If the car had a safety issue, why did Advantage rent it to me? if the temp plates were due on 19 April, why the return on the 13th? if there is a reason for this demand, why not explain? The car had a "low tire" warning, left rear, but there tire appeared to be fully inflated.

Cons: Unlimited mileage advertised but it wasn't the case when I went to pick up the car. Unexpected policy about insurance when you are from another borough within the same city (which I had never heard of before). I was told to provide proof of FULL insurance coverage OR a round trip ticket. So I not only needed to provide a letter stating that my personal car was fully insured but I also ended up purchasing their own insurance. This is a car I needed within a few hours in order to start my orientation week with my new job and the rep clearly stated that she couldn't give me the car if I didn't provide the info. Had a relative not been with me, I would've had to return home empty ended after traveling 23 miles with traffic. Never again!

Cons: The employees were friendly but inefficient and the service was poor. One person was doing all the work and the two others we saw didn't seem to know what to do next. When we finally got the car, the car was not cleaned thoroughly. The driver's seat and the steering wheel was covered in food.

Cons: they said because I am a New Yorker I had to have my own insurance, but that wasn't made readily apparent in any of the documents or emails I received. I was forced to rent from someone else same day, which was incredibly expensive.

Cons: Advantage doesn't rent cars to people who don't hold their own individual auto insurance. I live in NYC and don't have a car. So when I went to pick up my car, the clerk (without looking up from her phone) informed me I couldn't get my car and should have read the fine print. I'm pretty sure the Kayak page doesn't mention this, so watch out!

Cons: Everything. They are so bad

Cons: I was denied the rental (at JFK airport) because I was a local (NY) resident who did not have my own auto insurance. I said I never heard of this stipulation and I was told it was in the fine print. I ended up being forced to rent from another car rental company. Terrible experience!

Cons: I was not given the car because I made the reservation in less than 3hrs. That agent was very rude and unprofessional...... Advantage rental car in the worse car rental companies I have ever been....... I don't recommend it

Cons: As a resident of New York that doesn't own a car, I was unable to rent a car from Advantage. They require full auto insurance provided by your own carrier and since I don't own a car (which was the reason I was renting a car!) I was unable to rent from Advantage.

Cons: Made us billing issues and didnt honor the prepaid price. Now I'm dealing with the headache. I"m not sure its their fault or the booking site's.

Cons: NYC Port Authority now doesn't allow the shuttle to bring passengers directly to the terminal at LGA. They drove us to a city bus, which then brings us to the terminal. It was an inconvenience that takes extra time and we were not informed about it in advance. The shuttle driver gave us the wrong information of what bus to take to our terminal. By the time we got to the right place we had wasted 20 minutes and nearly missed our flight.

Cons: First of all they never told me that because your under 25 they charge you a whopping $72 a day that is ridiculous, better car rentals places only ever charged me $19 and I'm only 24 really ridiculous. Than they made me wait over 30 to 40 mins to look for my car insurance when I'm the past all I ever did was called them and everything was fine if you don't have your own car insurance they force you to pay their insurance. Never again don't recommend.

Cons: Customer service was not professional. The entire experience was a waste of my time. Kayak should make the Advantage terms and conditions - specifically the necessary car insurance - blatantly apparent. You can not rent from advantage without your own car insurance policy.

Cons: I'm a New Yorker living in Queens. I was heading with a group of women to the #womensmarch and Advantage would not lend us a car because apparently they have a policy that requires the driver from NY to have car insurance protection (which they do not offer)! Read the fine disclaimer, they will NOT rent you a car if you are a New Yorker without car insurance. That's ridiculous, if I paid car insurance on a regular basis I would own my own car and wouldn't need to rent. The front desk lady from the LGA office on Friday January 20th at 10am was not flexible nor helpful regarding this matter. So apparently advantage is looking to make profit from travelers outside of NYC, and New Yorkers can look for a more reliable and pleasant service elsewhere.

Cons: From the beginning I had a horrible experience !! I rented a midsize and they gave me a compact/economy without adjusting the price. Then the agent I think his name was Akeem he was a heavy set African American with short dreads who was on his phone texting the entire time I'm talking to him ..... He made me swipe my card three times without informing me that if it doesn't go through I wouldn't be able to use that card again and my bank flagged it as a fraud charge what if I didn't have any other card I could have just called my bank and informed them I'm out of town and the card would have went through ..... To make matters worse I had to wait an hour to get a car I was charged for a rental at 10am and didn't get a car until 11:15am which was just ridiculous I didn't get a sorry or anything they gave me my keys and walked off I rent from advantage every month but this will honestly be my last time renting with you guys I'm very disappointed. The agents lack of customer service and one on one interaction just shows that nobody cares and there lack of customer service

Cons: I became aware of a ridiculous local renter policy as I was on Advantage's counter to get the car. As I live in NYC and was renting from Advantage in NYC, they consider me a "local renter". The companyt has a policy that obliges a local renter to: 1. Own a car; 2. Have a comprehensive insurance for the owned car; 3. Present the insurance terms & conditions to Advantage. If any of the conditions above are not met, Advantage denies you the rental. Why in the hell would I rent a car if I own one? I ended up renting from Dollar.

Cons: When I arrived after a long flight I was told that they only rent if you own a car and have insurance. Thanks.

Cons: .1, Limited number of cars available. at JFK. 2, Unlike others, when your choice of vehicle is not available, they wont give complimentary upgrade. They would ask for more money and would say- only luxury cars available. 3. the vehicle was not washed. 4. Pick up was so slow.

Cons: charge $400 more because a wrong details by the agent and then it was very difficult to get through to customer service to fix this

Cons: - car was not clean - i had a car seat, was not fit due to not having the same type - when i return the car two days early, they refuse to refund the balance amount

Cons: unclear that I needed personal insurance. I was unable to rent the car through this vendor and had to use another at last minute. very very frustrating.

Cons: Interior was clean but it smelled like the last users body odor. The exterior wasn't cleaned properly and the line to get the car was about a 30min wait and another 30min for paper work to be done.

Cons: They rent out cars only if you have a liability insurance or if you show them a two way oversea airline ticket. And of course this information is concealed somewhere in terms&conditions that you don't pay attention to. For this reason I was denied right in the middle of a hot thanksgiving period. Not only me - 3-5 other persons while I was there.

Cons: You need to alert people that advantage does not have their own insurance they can rent you, like every other car company. In order to rent a car, you need to already have car insurance. Why would I have car insurance if I need to rent a car? Left with no other rental optiosn due to demand.

Cons: Having personal car insurance ia ridiculous. I wasted my time coming here because i didnt have one. All other car companies are fine. So i rented from another dealer. I will never used Yours again.

Cons: See above, could not complete the rental due to Advantage rules which were never communicated at the time if booking. Rude and unhelpful staff working at their pick up office. Advantage would not sell insurance to locals and required printed confirmation of other car insurance in order to complete rental, this was never previously highlighted. Same experience happened to 5 other customers while we were present.

Cons: Was never told that in order to rent a car from this Advantage location YOU MUST BE FLYING INTO NEW YORK CITY and you must PROVIDE FLIGHT INFORMATION. The woman at the desk was extremely rude and not very helpful.

Cons: Advantage's JFK location refused to honor my reservation because I don't my own car with full insurance and live within a 60 mile radius. In other words, they're an NYC car rental place that refuses to rent cars to NYC residents - why else would we be renting a car in our own city?! Most of us, by nature of living here, go through the airport rental experience a couple of times a year when we need a car for short regional trips that the bus or train won't help with. I've never had this issue before; Advantage's customer rep literally mocked me and told me I had to "read the fine print." That's not fine print...it's a pretty major and unusual caveat, and possibly wouldn't hold up in court. I took my business next door to Dollar, and in the hour I waited in their shared vestibule for a car to be ready saw 4 others at Advantage deal with the same asinine policy. Because of Advantage, I nearly missed a wedding; I witnessed others after me left stranded when Dollar ran out of cars, too.

Cons: Boston drop off not well marked. No attendant on at entrance. No kiosk. Very confusing. Automatic trunk hatch was broken. We had to struggle to lift and open it. It was Neely impossible to get the suitcases in and out. I would like to receive money back for the inconvenience and planned to talk with an ancsnrage representative at the Boston airport but there was no one at the drop off point to speak with.

Cons: Couldn't get the car because I didn't have a return flight from LGA. What kind if idiotic policy is this!? And how does Kayak sell this (obviously none of this was stated on the webpage of the rental). Ended up having to rent another car.

Cons: Long waiting rental. They are under staffed. Long waiting for dropping. Very poor service. Never will rent with them again.

Cons: I waited 2 hours at the airport for a shuttle and never showed up. I had to take a taxi instead.

Cons: Was not allowed to rent the car due to them changing their local rental policy. The counter ladies instructed me that I had to have full coverage, on my own(I do not own a car, but carry non owners insurance). The non owners coverage that I have used for 10 years was not acceptable either. This was not in their online documentation, I had that coverage. I walked across the room and rented from anothe carrier and, while in line, watched the counter attendants turn away every group of people who had a reservation. No one understood why the policy had changed and, even though I had purchased collision insurance thru the kayak rental(which was the only full coverage I didn't carry), but apparently that wasn't acceptable either. There was no opportunity to purchase the insurance, and no solution. I have no idea how this company can operate this way, but know that they have lost my business and a lot of others.

Cons: Advantage did not have a car for me at the reservation time.

Cons: I made reservations to rent a car for 9 days. When I got to JFK at midnight, I was informed that they ran out of cars. No apologies were given either, all the guy who worked there said was the manager was calling me to let me know even though I never got a call or even a voicemail saying so. I was stuck out there at midnight with no car so had to ask around to see if anybody has any cars for me. Ended up paying an extra $200.

Cons: I contacted the agency through phone and email and never heard back from them. I broke my leg the night before my rental and was doing my best to let them know I wouldn't make it. I received no response.

Cons: Attitude of the employee, they're policy is not clear for residents that are renting a car. Thwy expect you to bring your own car insurance because they don't accept the one offered through car rental websites and they don't sell it either. You need to have one ( if you're resident) it doesn't make sense.. to have an insurance you need a car so what am I going to rent a car if you're supposed to have one just becausebof the insurance. WORST EXPERIENCE!

Cons: Not able to change or cancel reservation and pickup vehicle from right airport.

Cons: waiting for my money to get refund.

Cons: I got to the counter and the service agent said my reservation was not going to be upheld, and they did not have a car for me. This was extremely inconvenient, as I was left to scramble to find another car agency that would rent me a car, the lowest being more than double what I originally paid for the Advantage car.

Cons: The staff made me wait for over an hour to give me a car with broken key and GPS. Nobody was there to receive when I returned the car. Very poor service-I will never again rent from this advantage rental company.

Cons: I had to extend my reservation twice and the customer service to do so has been horrendous.

Cons: From the time I arrived to the airport to pick the car up and then again at reurn, this experience was awful. I waited 40 minutes for a shuttle that never arrived and I was forced to take a $20 cab to car pickup. Waited 30 minutes in line at rental, another 30 minutes for car, ( the inside of car was dirty) and when I returned it, I had to again wait on the shuttle after the driver took off. Never again. I tried to contact the manager at the store and by phone. My concerns were ignored.

Cons: No liability insurance! Couldnt pickup car! Almost ruined my vacation!

Cons: The sold me an inactive EZPass for $23.99 a day which caused my to be pulled over by the NY State Police on my way to CT. The location keeps insisting it not their fault. Huh? How could it possibly be mine? The car had 40k on it and smelled like fast food. That's my last time renting from Advantage.

Cons: When I showed up to pay I was told they wouldn't rent to me without insurance even though my credit card has insurance

Cons: It wasn't clear during the rental process that you must have your own personal car rental insurance. I showed up to pick up my car and this is the first time I have ever heard of a rental place not insuring their own car. I then had to cancel my reservation and luckily there was another rental place on the others side of the room that had a different policy that allowed me to rent a car. POOR EXPERIENCE - and the person made me feel stupid that I didn't know what they were talking about.

Cons: The agents at the counter were horrible. When we picked up the car the shuttle took forever to get there, then we waited in line for at least 45 minutes to get our car, then they gave us the wrong keys and then when we went to leave we were given the wrong contract so we had to go back in. Overall the entire experience took over an hour. Then when we returned the car, the lady at the counter had her full makeup bag out and proceeded to apply her makeup the entire 20-30 minutes it took us to return the car and wait for the shuttle, it was disgusting to watch. I would never rent from Advantage again.

Cons: a lot of customers were surprised (who had also paid) that they couldn't get a rental without having their own car insurance. i do so wasn't a part of this but they have scaaaaaaaathing reviews online because of this situation

Cons: you must already have car insurance and present proof of that to pick up car. nowhere online was this policy mentioned. ended up being unable to pick up car and having to go to different car rental company and pay much more money day of. don't recommend at all.

Cons: This rental company has a counter-intuitive policy - unless you live 65 or 75 miles outside of the rental office, you will need to give them your own car insurance. Since I don't have a car, of course I do not have my own car insurance. But why would I want to rent a car if I already have a car? The point of renting a car is because I don't have a car!! It is clear that Advantage is targeting travelers who fly to another state and would need a car to drive around, but this is not always the case. They could have spelled this policy out more clearly during the reservation process. Nowhere during the reservation was this policy stated. I was not informed of such policy until the time I arrived at the rental office, Advantage refused to rent me a car of course and I had to cancel my reservation. I found myself standing with other customers who were as confused and frustrated as I was. I would be extra cautious if you decide to make a reservation with Advantage.

Cons: The wait time for the airport shuttle on the drop-off was excessive.

Cons: Local renters cannot rent without car insurance. If you're like pretty much everyone in NYC and don't own a car, then you cannot rent here. They bury this deep in their terms and service, very much not apparent when booking or when looking at their website. This caused an hour and a half delay and a scramble at the last minute trying to get a car from another company so I would not be late for my event. Terrible policy.

Cons: Company failed to mention that if I lived within 65 miles of the location, I needed to have my own car insurance.

Cons: I live in Brooklyn and rented a car from JFK through Kayak. After making the long trek out to the airport, I was informed that NYS law requires renters living within ~65 miles of an airport to have their own car insurance policy in order to rent a car from such a location. Naturally, not owning a car, I don't have insurance. I wasn't able to get a refund or a car that day, ruining my travel plans for the weekend.

Cons: The fact that we went all the way to JFK to pick up our car only to get turned away literally at the check in counter because we were "local renters" and needed to have our own car rental coverage in order to rent a vehicle. Quite possibly the most infuriating thing to hear at the beginning of a 3 day trip. Considering we had no fucking idea what car rental agency you were going to provide us with until AFTER we made the purchase, it really put us in one of those Schrodinger's cat situations. Good old dead cats. Advantage is also the ONLY RENTAL CAR AGENCY AT JFK to require you to have your own form of insurance. So yeah, possibly make note of these little nuances AHEAD OF OUR PURCHASE next time. To be fair, I don't know what rental car company forces you to have your own insurance to rent one of their cars, but as a professional organization, there is no excuse for this on Kayak's behalf. You guys really screwed us.

Cons: I couldn't rent the car because they aren't let people who live at a specific range (in NYC) who doesn't own a car. I wish Kayak would give that information when I did the booking

Cons: Horrible customer service and experience. I prepaid for this rental and showed up and they said they couldn't rent to me unless I already had car insurance. On top of that they couldn't give me a refund. I had to email someone else and call and fight to get my money back. Absolutely horrible experience overall. They should be shut down for false advertising and taking people's money. STAY AWAY!!

Cons: Nothing really stuck out

Cons: ....but the drop-off people were rude and impatient!

Cons: First, when I got there, they didn't have cars. People waited hours or were sent away to find cars from other rental companies. Then, AFTER waiting, they finally found a car for me, and it turned out they could not rent to me at all, because Advantage has a policy in NY that if you do not have your own insurance, they cannot rent to you, even if you bought a policy online. I don't understand why this cannot be fixed. I can't imagine how many people find themselves without a rental car every day. Needless to say, they have lost my future business.

Cons: The customer service was the worst I've ever experienced when renting a car. I waited for 3 and a half hours when I showed up on time for my reservation. When I arrived I was told the car would be ready in an hour which was annoying but not understandable. After waiting for 3 hours the agent had no explanation and changed her story and could not give me any idea of when the car would be ready. I don't mind waiting but there was no information or explanation and no compensation for the lost time.

Cons: Waited in line to get car for over 1 1/2 hours. Really felt for the large number of people behind me in line, because I was 3rd in line! Only one agent at desk. Not sure if problem was lack of cars, but it was frustrating

Cons: I rent a car with kayak to then go to the airport to find out that advantage only rent to those who already have a car. When i try to cancel my rental. They tell me that i did not rent through kayak i rented through carrental.com. Very disapointed!.

Cons: The representative at the airport was disrespectful to my parents, so they didn't get the car because of something that was not clearly evident.

Cons: Customer service unacceptable you ordering a car and they always have stories they making you wait for the car and if you don't want to wait for the car they charging you extra for a different car.

Cons: Staff was incredibly impolite and utterly unhelpful. Really beyond the imaginable.

Cons: I prepaid for this car rental, and when I went to pick it up, I was told that I was not able to take the car because I didn't have my own car insurance. I asked to buy insurance through Advantage, but they told me I could not. I was given the option of opting out of insurance when booking the car, which would lead one to believe that in fact, you can buy through Advantage. I asked as to why I wasn't warned about this during my booking, and the clerk said that she didn't know, and it didn't matter. After spending over an hour figuring out what to do, with no help from Kayak, Carrentals.com, or Advantage, I went and booked a reservation at another car rentals agency. This ended up costing me an additional $100 on top of the money that I have prepaid, and still have not been refunded. This is theft. I have used Kayak before, and want to continue to use the website; however, this experience alone has made me decide to never book through the site again.

Cons: I had my reservation prepaid and bought collision insurance with it and when I showed up, I was faced with long lines filled with angry customers. They were turning everyone away due to lack of liability insurance and people were pissed because they had waited over an hour in line. Really unmotivated workers and terrible customer service. I couldn't do anything about it and had to almost pay double just at a competing rental agency nearby. WTF.

Cons: I was not able to rent a car. Spent an hour finding the rental online. Was told I had successfully rented a car. Rented a car2go to arrive at the car rental place (25 min). Stood in line for 40 min, and then was told I didn't have car insurance so could not rent a car and there was no way to purchase insurance at that office. Then had to drive back to my neighborhood and fond another car rental location. On top of this the agents told me I would not receive a full refund. I would have to waste another 30-1 hour of my time calling carrentals.com so that they wouldn't charge me $50 for swindling me. Stop working with this company until they fix this. I should have read their yelp reviews because they say it all. This also happened to 2 other people while I was there.

Cons: I waited for 20 mins. To be assisted by the advantage person. There only 1 person assisting everyone. The car is good and clean

Cons: They dont supply insurance for the locals and that is not fair they only treat the tourest with special treatment

Cons: They don't sell insurance to locals.

Cons: They don't make this clear when reserving a car. Caused a huge hassle for me. Woman at the counter (NYC) was very dismissive and unhelpful.

Cons: Service was awful. Long lines no matter what time of day, understaffed, and those that do work here have no sense of customer service, and some of them were quite rude. the place was disorganized and dysfunctional. Car smelled like marijuana. Shuttle bus runs infrequently and sporadically. will never use this office again.

Cons: car was properly maintained or pre-inspected took over an hour poor customer rep at location

Cons: I arrived after reserving a car online only to be told that there were no cars available because they do not take same day reservations. Then the person walked away from the counter, no apologies or suggested resolutions. They also charged my credit card and I still have the charge on my card a week later.

Cons: Super slow check-in; did not know u needed ur own personal insurance to rent from them (fortunately I had my own but this is a new development as Im not a car owner and my company purchased for me as I travel often)

Cons: Hard to find, my maps app directed me to the old building down the street and it took a while to find the current building.