Guest Reviews
Overall Rating
5.0
Okay
Based on 270 reviews
Overall
4.8
Cleanliness
5.3
Comfort
5.4
Pickup/Dropoff
4.7
Value for money
5.0
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Advantage car rental prices in New York
| Economy | C$51/day |
| Compact | C$51/day |
| Intermediate | C$52/day |
| Standard | C$53/day |
| Full-size | C$53/day |
| SUV | C$63/day |
Pros
"Excellent service and nice car!."
(in 89 reviews)
"Easy to drop car off."
(in 14 reviews)
"Car was clean and well cared-for."
(in 166 reviews)
Cons
"car was dirty and smelly"
(in 67 reviews)
"Very poor phone customer service."
(in 111 reviews)
"Car not available on time."
(in 63 reviews)
Recent Reviews
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pick up the car
car insurance
long wait
car was clean
dirty car
nice car
took ten minutes
great price
great value
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return the car
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5.2
They over charged us
Pros: The car was great
Cons: They over charged us by $188 for the rental. Then they charged us again for a small $27 fee refusing to tell us what it was for. The line was so long at the counter and they were not so sharp there
review from
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4.0
Overbooked
Cons: We had to wait over 2 hours for a rental car because they were over booked. The staff could be heard laughing and partying in the other room after telling us we had to wait. The bathroom in teh waiting area had an out of order" sign on it but it worked just fine. No apologizes were made and while I understand it was out of the staff's control, they really didn't seem to care or want to help.
review from
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10.0
Pros: Very good overall experience. Very friendly front desk attendance.
review from
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8.0
Cons: Pick up day , Type of car : NOT AVAILABLE PICK UP TIME 4 hours later They give me a different ca.
review from
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2.0
Terrible service
Pros: This was the worst experience ever!! Our prepaid car was not available and I was traveling with 3 kids, 2 car seats, 4 luggage. The worst service I have ever experienced.
review from
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5.6
They didn't have cars for anyone when we arrived
Pros: Good price, good workers who really tried to be pleasant as they had to tell over 20 of us that they didn't have a car for us until more cars came in (slowly).
Cons: There were no cars for the long line and full waiting room of us customers until "return cars" came in; and I waited several hours to finally get a car, which I was renting for the week.
review from
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5.2
Worst pick up
Pros: They upgraded my rental
Cons: Spent almost 2 hrs picking up my rental and exchanged cars 3 times before leaving . No compensation for my time. My trip was delayed or not getting the size rental I wanted
review from
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2.4
Botched pick up address, dirty expensive car
Pros: The airport shuttle staff was very friendly and efficient.
Cons: I was given the wrong pick up location address in the booking email. When without a car and using buses to get around, this was frustrating and time consuming. The address was from a location they moved out of 8 months ago - someone please change that in the system? The EZ pass was $22 a day just to have... this is significantly more than I’ve had to pay with other rental agencies so I opted out and had to avoid tolls which is of course impossible when returning to NY. The car itself smelled of smoke and did not appear to have been cleaned inside or outside when given to me - my boyfriend had to sit on a piece of cardboard he put in the passenger seat to avoid getting goopy brown stuff that was on the seat on his pants.
review from
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2.0
Pros: They were open 24 hrs
Cons: When I came to pick up my car my last name was a “possible match” to some guy out in California that is on their list not to rent to. I live in TN and gave my passport and drivers license but they refused to rent to me or add me as a driver. (I had already paid but they had no problem accepting my payment) No manager was on duty to over ride the computer. So we rented in my husbands name. Ok fine we got a car. But the car we rented was dirty. It smelled, the upholstery had stains and the windows were all smeared, all the cracks had crumbs and dirt in them. It felt gross! I usually rent from enterprise but had to cancel that night because my flight got delayed and enterprise was closed. But I will NEVER rent from advantage again! (I want to note that the lady we returned the car to at Newark airport was super nice, the only thing that saved me from majorly complaining)
review from
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7.6
Smooth pickup/drop off. Paid more than anticipated.
Pros: Easy pickup and drop off. Went very smooth.
Cons: Price started in the Kayak at $129 and I ended up spending about $250 so that hurt. I didn't plan to spend that much on this trip so I had to use a credit card.
review from
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10.0
Cons: It should be more explicitly communicated that drivers need to rent a easypass to drive around NY and NJ.
review from
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5.6
Cons: I didn't get the car I booked- a midsize SUV because it was rented out to a customer in line ahead of me. Although, my booking for that car was for about two weeks and I called several times, few days before, a day before and even an hour before going to pick it up to make sure they had the car I rented. They gave it to a customer coming off a plane... I was told I'd get a discount but the difference between a toyota camry and an SUV was only 60 dollars for a three day rental! not much of a discount for not giving me the car I booked.
review from
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8.0
Cons: Pick up day , Type of car : NOT AVAILABLE PICK UP TIME 4 hours later They give me a different ca.
review from
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7.6
Smooth pickup/drop off. Paid more than anticipated.
Pros: Easy pickup and drop off. Went very smooth.
Cons: Price started in the Kayak at $129 and I ended up spending about $250 so that hurt. I didn't plan to spend that much on this trip so I had to use a credit card.
review from
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5.2
They over charged us
Pros: The car was great
Cons: They over charged us by $188 for the rental. Then they charged us again for a small $27 fee refusing to tell us what it was for. The line was so long at the counter and they were not so sharp there
review from
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4.0
Overbooked
Cons: We had to wait over 2 hours for a rental car because they were over booked. The staff could be heard laughing and partying in the other room after telling us we had to wait. The bathroom in teh waiting area had an out of order" sign on it but it worked just fine. No apologizes were made and while I understand it was out of the staff's control, they really didn't seem to care or want to help.
review from
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2.0
Terrible service
Pros: This was the worst experience ever!! Our prepaid car was not available and I was traveling with 3 kids, 2 car seats, 4 luggage. The worst service I have ever experienced.
review from
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5.6
They didn't have cars for anyone when we arrived
Pros: Good price, good workers who really tried to be pleasant as they had to tell over 20 of us that they didn't have a car for us until more cars came in (slowly).
Cons: There were no cars for the long line and full waiting room of us customers until "return cars" came in; and I waited several hours to finally get a car, which I was renting for the week.
review from
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5.2
Worst pick up
Pros: They upgraded my rental
Cons: Spent almost 2 hrs picking up my rental and exchanged cars 3 times before leaving . No compensation for my time. My trip was delayed or not getting the size rental I wanted
review from
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2.4
Botched pick up address, dirty expensive car
Pros: The airport shuttle staff was very friendly and efficient.
Cons: I was given the wrong pick up location address in the booking email. When without a car and using buses to get around, this was frustrating and time consuming. The address was from a location they moved out of 8 months ago - someone please change that in the system? The EZ pass was $22 a day just to have... this is significantly more than I’ve had to pay with other rental agencies so I opted out and had to avoid tolls which is of course impossible when returning to NY. The car itself smelled of smoke and did not appear to have been cleaned inside or outside when given to me - my boyfriend had to sit on a piece of cardboard he put in the passenger seat to avoid getting goopy brown stuff that was on the seat on his pants.
review from
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2.0
Pros: They were open 24 hrs
Cons: When I came to pick up my car my last name was a “possible match” to some guy out in California that is on their list not to rent to. I live in TN and gave my passport and drivers license but they refused to rent to me or add me as a driver. (I had already paid but they had no problem accepting my payment) No manager was on duty to over ride the computer. So we rented in my husbands name. Ok fine we got a car. But the car we rented was dirty. It smelled, the upholstery had stains and the windows were all smeared, all the cracks had crumbs and dirt in them. It felt gross! I usually rent from enterprise but had to cancel that night because my flight got delayed and enterprise was closed. But I will NEVER rent from advantage again! (I want to note that the lady we returned the car to at Newark airport was super nice, the only thing that saved me from majorly complaining)
review from
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5.6
Cons: I didn't get the car I booked- a midsize SUV because it was rented out to a customer in line ahead of me. Although, my booking for that car was for about two weeks and I called several times, few days before, a day before and even an hour before going to pick it up to make sure they had the car I rented. They gave it to a customer coming off a plane... I was told I'd get a discount but the difference between a toyota camry and an SUV was only 60 dollars for a three day rental! not much of a discount for not giving me the car I booked.
review from
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Where can I find Advantage car rentals in New York?
90-05 25th Ave, Advantage car rentals
