Book Enterprise car rentals in Orlando

Cons: Reservation was made for the wrong location, despite specifying Orlando-Sanford airport. Reservation agent at SFB airport location was rude and unaccommodating. I went to Avis, where I received a discount and free upgrade due to celebrating my bachelorette weekend.

Cons: N/A

Cons: NA

Cons: - This enterprise was unwilling to pick us up at our location even though we were only around 8 miles away. - The employee did not communicate any information more than she had to. The reservation was in my name, but my boyfriend was going to be the only driver. Since it was on my card, she would not let him be the only driver. We had to pay an additional fee for a second driver even though I was not going to be driving the vehicle. We mentioned this to her and she did not seem to care and said the card had already been run. - We received a vehicle with a tank "slightly under full". It is difficult to know exactly how much gas was in the vehicle upon return.

Cons: The price increase and inability to provide what kayak said they could

Cons: Nothing

Cons: The car sat low so it was hard to get in and out of (bad knees.) Your key drop box was hard to find. It needs to be a bit larger.

Cons: I am writing a letter to the CEO, so that should tell you a lot about my experience

Cons: they held $200 as a deposit which was never informed while booking, why would i give extra deposit when i am giving my credit card info. Also they gave me a hatchback coupe, i could not even carry 2 bags in that car, this is what i haven't paid for,

Cons: No complaints.

Cons: The staff at the airport for pickup was not helpful at all. I waited forever and still didn't get the manager on duty. Very rude and told me that my reservation was for another location needed to get a taxi to pick up my car, that they didn't have any cars available. When in fact, I had made arrangements prior to change my reservation to the airport to avoid taking a taxi or shuttle! They just didn't look in the right place to find the change.

Cons: I was told it would cost an extra $40 because, even though I input Orlando Airport, Kayak gave a rate for a different location that was NOT at the Orlando Airport. Looks like the old 'Bait and Switch' was used by Kayak. Not a good surprise at all.

Cons: That the car was not registered and plates did not come back to the right car

Cons: The service was good with enterprise. Pick-up and return were easy.

Cons: Time consuming pick up at the counter. Then more time cause the outside area hadn't received the information. Quoted price $117. Actual price $147.

Cons: Everything went well

Cons: Kept trying to up sell me on insurance, gas, upgrade car. Just give me the car that I ordered at the price I ordered. They didn't like that I bought insurance through the Kayak web site. Car was not that clean and steering wheel was sticky... annoying for the 3 days! Signage at PBI airport for car return was poor. Signage for walking to the counter at Orlando was also poor.

Cons: I didn't get much assistance in figuring out where to go after leaving my car. I was trying to catch an Uber and was basically just told to walk toward the airport itself.

Cons: The original check in was confused and originally charged much more than our reservation price.

Cons: Orlando airport could have been better at accommodating me!

Cons: Nothing at this time

Cons: I reached the Enterprise (10656 E Colonial Dr, Orlando, FL 32817 location) at 2:05pm and they had already given my car to somebody else at 2pm as he was closing. I was 5 minutes late due to my cab and the priceline email did not mention the closing time. He even threatened not to give me a car at all when I questioned his decision to give up the car I had reserved. Finally he agreed to give me a full size at an extra cost of 20-25$. I was stuck so I had to agree.

Cons: It was Not in the airport

Cons: The rental site was not at the airport and it would have cost us more in taxi fees to go get it than it cost us to rent the car.

Cons: Charged an extra 2 hours when I brought back car at correct time. If I hadn't pointed this out and received a $24 credit, I would have paid this fee for no reason. Also, at time of pickup was told that pickup location for car was off site of airport. Luckily girl allowed for a same day transfer and honored my weekly rate of $299 but I could of ended up paying well over $500 when this wasn't disclosed at time of booking.

Cons: Changed my price and kept giving me the run around

Cons: Not being told that the location was far away from the airport

Cons: Would like to get a printed receipt when we dropped off. We had to go to a kiosk which took an additional ten minutes to get the receipt.

Cons: We booked our car through Enterprise because it was close to the airport. When we called to ask if there was a shuttle to their facility from the airport, they said no, we had to find a way to get there and they were about a half hour away. I stated to them "Your slogan says "We'll pick you up."" They said they don't pick up from the airport. What the heck? Really? So, I cancelled my car rental and rented from Avis in the airport. Enterprise just lost my business.

Cons: The staff was fine when I picked up the car and had no issues but when I returned the car after a week. The counter manager said there was damage to the car and wanted my insurance information. I told him that it was not that bad and said that I do not want to file a claim for such a small amount of damaged. They treated me like a criminal and I was not very happy how they handled the entire situation.I believed I have been ripped off as far as the estimate. My brother who is in auto body work will look it over for me.

Cons: I asked for a small SUV like a CRV and was given a 15 passenger van. Not at all what I was looking for. And, I was visiting my 82 year old mother, who could not step up into a van like this. Not at all happy with this. Won't choose Enterprise next time!

Cons: We were unable to rent the car as the rental set up through Kyak was at an off airport location and was closed when we arrived. Enterprise would not honor the rate at the airport or for that matter even come close. As such, we ended up using Avis. I contacted Enterprise directly the next morning and they advised that we would not be charged for the car. Please have someone from Kyak advise that we were not charged on their end either.

Cons: Nothing.

Cons: The agency was actually off the airport property and would neither " pick us up" or the agency on premises would not honor the price or take us to the other site, great teamwork and customer service guys. I'll be sure to rent there again, Not!!

Cons: car was not at airport and there was no shuttle to take us to the rental lot if we wanted to rent the car at the airport we needed to pay 160.00 more needless to say I was not very happy I took a taxi to the other location. there should be a notation stating that the car is not at the airport when the rental is set up

Cons: All excellent.

Cons: Nothing

Cons: Rental desk inside hotel was a bit difficult to locate, there were no outside signs at convention center.

Cons: I was not told there would be an extra fee for the child car seat we requested.

Cons: Mco was shocked at the way I was treated. They couldn't believe my car was given to me empty and dirty. He was in Ahhh when I was telling him my story. Oh well, lost a customer.

Cons: The car that I picked when making my reservation months ahead of time was not available. I was charged a $100 more than what I was originally quoted. We were put into a car that was all but impossible to put our luggage into even after I told them I did not want that type of car. Upon dropping off out vehicle the employee just scanned it walked away and never said I word. I asked him if there was receipt or something I needed to do. He said no one was with the car????? We were standing by the passengers door of the car since cars were pulling in by the drivers side and that is where and how we had to get our luggage out. He was rude and should not be doing his job if he is that lazy to not pay attention to his surroundings. What should we have done stood on the hood? Never again!

Cons: They switched locations from Orlando International Airport to another Orlando location that would require a 30 cab ride during rush hour! We cancelled the reservation and booked with another rental car company when Enterprise told us that third party companies often switch at the last minute. Won't be using Kayak again :-(

Cons: You could improve customer service at the time of pick up,

Cons: The car was filthy and barely maintained. The steering wheel was tilted to the left while driving straight. It wasn't slightly tilted it was a significant amount.

Cons: I had to wait a long time to get service. This facility lot was dirty, disorganized and did not present a professional appearance. I wanted to pickup the car on Sunday but the facility was not open so I had to pick up the car a day early. I would have preferred to pick up the car at the airport which was open on Sunday but was told that was not an option because the price would have doubled.

Cons: Pick was slow and they couldn't take my payment method at first. Took 30-45 minutes of negotiating before we settled on payment. Staff was polite the entire time.

Cons: After being in Afghanistan for nearly a year, I didn't have a credit card on me to finalize the rental. They don't accept debit card so I had to go to Budget. There was nothing on the website that said they didn't accept debit, so I was a bit frustrated.

Cons: It was a long way from the airport, so they would not pick us up, as I had assumed. Then there was pressure to add insurance, which we did not need and would have almost doubled the price. Not a good beginning.

Cons: the vehicle could have been cleaner.

Cons: Our Orlando pick-up location was changed without notifying us, necessitating a 20-minute Uber ride that we hadn't planned for. Then, the car was not at the location we'd traveled to after we checked in, necessitating another wait. Then, the car was not full of gas when we pulled out of the pick-up location. This added about an extra hour of transition to our trip, taking away time we'd planned to spend with family. It did not start our rental off on a good foot.

Cons: The reservation was not at the airport, it was for an Enterprise rental office 45 minutes away from the airport. Will never use Kayak again. Thankfully was able to get a car through Enterprise directly. It only cost me an additional $90, but at least I had transportation.

Cons: The service was awful. First off, they made me return the car a a location 32 miles away from what was originally scheduled to be y drop off then told me they had no way to help me get back to my hotel! I had to walk 2 miles to a bus stop and take public transportation back - took me almost 3 hours - NOT HAPPY AT ALL

Cons: Upon arrival at the Orlando Airport, I was informed that the pickup location was not KMCO (Orlando Int'l) and that this mistake often occurs when using Kayak. I will not be returning to either company. Enterprise failed to match the price or offer concessions, and Kayak was misleading.

Cons: I called to get the reservation changed to air port pick-up, about a month in advance, which was no problem on the phone, I double checked the price, the same. When we got there first they didn't have the reservation, then after a phone call, by me, they did have the reservation but it had been put in wrong by someone, and they had to charge me about twice as much. I said that that did not sound like my problem and they should honor what they told me to which they said they totally understood but they couldn't change it. So we went to the other place which was also a fiasco but there was finally one guy who made it all better, thank YOU!!! Horrible way to start out a trip.

Cons: I should have looked at the reservation location before confirming my order. I found out the day before that there was no shuttle to this location...Customer service tried to help me as best they could, but the rates were double to pick up at the airport. I kept the reservation and struggled with a 35 minute Uber ride for $54.00. Next time I book on a travel site, I will be sure to do my research first.

Cons: Inside was not cleaned. The women barely let me look over the car for any dents and scratches. She kept teying to upsell. And at the end I was asked to sign a document and not given any paperwork until I went through the parking garage exit. It wasn't until later that I discovered that the price was not as quoted AND the paperwork showed the wrong drop off. When trying to call and inquire about the errors, I was told by customer service that I had to communicate with the airport service center however, they are too busy to pick up their phone so the call gets picked up by...another customer service agent and the whole thing begins again and goes nowhere. The agents would not listen to my complaint and would talk right over me. This is unacceptable customer service and I will be writing a letter to Enterprise with documentation.

Cons: Nothing

Cons: The only thing they could do differently is maybe have a dedicated person to answer the phone, I had a question and the phone rang for almost 7 minutes before someone was able to answer. It was ringing when I went to return the vehicle too and since all the agents were busy it rang for almost 10 minutes.

Cons: My pick up time was delayed, cutting it very close to closing time for Enterprise office.

Cons: Some confusion at pick up and some things werent explained till we got there in reqards to extra fees ect.

Cons: I was directed to an off site Orlando, Florida agency