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Cons: The customer service. Being upfront and honest.
Pros: The staff was friendly. The drivers of the shuttles were excellent. The car was clean.
Cons: We were advised it was a Florida requirement to take the additional insurance which we later confirmed was incorrect. So we paid over $100 extra for insurance we did not need. We had prepaid the rental for $477 and then were charged an additional $300 which was unexpected. The overall cost was over $850 for one week! outrageous. Please at least refund the cost of the insurance.
Pros: I had a midnight pickup time and the flight was delayed 20minutes in air. When I arrived I was told they were closed by the shuttle guy and that he wouldn’t take me there since no one was around. I had to Uber to my hotel and upon calling in the morning was told I only had until noon to pick it up or I would be charged and unable to have a vehicle. Upon arriving back there (another Uber payment) the gentleman helping was horrible. In addition I was given a car with “low tire pressure” which I had to switch for another that smelled of smoke which I had to switch for another. The lady handling the outside was great, and the manager tried to help, but the situation was horrid. Dropping off was a cluster as signage was not well laid out.
Cons: Their website says they close at 1159pm, but I was given a time to pick up after that. The company does not have good customer service.
Pros: Super fast check out/pick up and very easy turning the car back in.
Cons: Slower explanations of the coverage at check out and how the different add ons affected the cost.
Cons: Bigger SUV. We got a Kia Soul and we barely fit all our luggage in it.
Pros: Staff were friendly. Easy to deal with
Cons: Everything was good I don’t see anything that can be improved
Cons: The car cosmetic!
Pros: The Staff was great
Pros: The car its self performed well and got good gas mileage.
Cons: Car was vary dirty inside and out and not sanitized at all.
Cons: They charge me more than the car cost for rent
Pros: The friendly staff, cars was good
Cons: Everything good
Pros: Staff lied to my face multiple times. Told me I was required to buy their insurance as well as their toll road pass. I pushed back for maybe 30 minutes saying it didn’t sound right and I didn’t want to. They wouldn’t let me finalize my paperwork without agreeing to it.
Cons: Go somewhere else. This place is a classic bait and switch. Low money up front to book rental, then they get you with all kind of fees and charges on the backend.
Cons: Vehicle inside was dirty, did not have my type of vehicle so I was "upgraded", but the upgraded car was old and lacked features. I also was not shown a price breakdown that there is a fee to drop-off at a different location, so this was surprising to me.
Pros: The car model was very economic with mileage/gas.
Cons: The front desk at pickup was terrible. Waited over an hour because their system had collapsed. They charged me over a hundred dollars over the quoted price on Kayak because the person claimed that even though I had chosen to use the insurance provided by my credit card specifically for car rentals, the “system” added the insurance coverage automatically and it was “take it or leave it” and after a 12 hour flight, customs, immigration a HOT shuttle to FOX and a a wait in line for over an hour, the choice presented by the rude customer “service” was just Insult added to Injury. Took the car for overpriced rental and an additional $200 deposit which is still to be refunded. Overall, I chose FOX over others for a supposed savings of around $80. Should have chosen another company. Just under a month before this rental, I rented from Alamo on sight at airport and they charged me what the website price was. Should have stuck with them but chose FOX for the $80 savings but at the end I paid over $200 more that I would have with other companies. Regret this experience probably like a tourist regrets picking up a girl in a shady Bangkok bar because at the end he doesn’t get what he expected and paid dearly for his mistake!!
Cons: Transparency in rates.
Pros: The original car we were given we were not happy with and despite how hard we hear it is to find cars they were able to upgrade us to a larger car with no problems. He explained the new price associated with the upgrade and all was good. My check in agent (Mayra R) was great. We were suppose to bring the car back empty however we took a trip up to St. Augustine and had to put gas in the car. She checked out how much was left and adjusted our bill to my satisfaction for the gas left over. Really appreciated her willingness to accommodate us.
Cons: I saw mentioned in the comments about being "forced" to buy the unlimited tolls. Our agent did tell me about that and said the price was 11.00 I asked total price he said yes. Then when I got my paperwork I saw it was 11.00 a DAY. So I went back right then and asked to have that taken off and he did immediately. I just felt that was a bit deceptive and think that should be explained better to customers in the future.
Pros: Drop off was quick and easy.
Cons: Pickup was horrendous. It too over an hour and the two people behind the counter were in no hurry at all. It was like watching sloths. There were only 3 people ahead of me and I was in line for over an hour! At one point one of the sloths left the counter. I won’t rent from them again. Also, there are a ton of hidden fees. Kayak quoted around $500 and I ended up paying $800. No more Fox for me.
Pros: Car had decent gas mileage & AC came on fast.
Cons: For starters, the tire pressure light and maintenance light were on the entire time. The hood was bent and didn’t close. The eye glass holder was broken and constantly fell. It had crumbs in it at pick up. The guy at pick up lied to us and said each toll was $11 to sell us in the $12 a day toll pass. He also said they had the cheapest gas and not to bother looking for it anywhere. Their gas was $2.83. We found gas for $2.70... We weren’t told it was offsite from the airport which was a hassle. They make you return the car 2.5 hours before your flight. A major inconvenience. We won’t be renting from them again.
Pros: The staff were friendly and assisted when possible. MCO shuttle came pretty quickly which was also great!
Cons: The vehicle selection was limited in my opinion. They could use more vehicles in the fleet.
Pros: Staff was friendly.
Cons: Big "sincere" push on selling the unlimited daily "toll" pass. Although I indicated I didn't want or need it, the agent said some toll booths were not manned and then emphasizing it costs $15 penalty for each toll violation. I had gotten a nice price on the rental and relented on paying the "unlimited" toll pass. In the end, I only went through a couple of tolls that I normally would have managed. As such, the nice rental price became an okay rental price.
Pros: They were much better than how they are rated I would use them again
Cons: They charged me for Sun Pass when I declined it. $80 for nothing.
Cons: Very long wait for shuttle and for check in. Especially since we set everything up online. We expected at least a speedy process once at the fox location. Very confusing signage at airport for shuttle spot.
Pros: Antonio in the front desk was extremely helpful, along with the lady in pickup, she was very kind.
Cons: A better explanation of the insurance.
Pros: Staff at pick up did accommodate our specific vehicle request, but not very friendly
Cons: Customer service rep on the phone was VERY RUDE when helping us inquire about extending our rental because our Uncle had fallen during our visit to Florida and subsequently passed away requiring a vehicle for longer duration. The car speaker phone kept cutting out so I switched from hands fee to the phone and gave it to my wife to handle. I the customer service rep REFUSED to speak with her. When she asked for a manager, the rep told her bye and hung up on her. We did not call back as we had already been on hold for over 30 minutes, perhaps 40 just to speak with the rep. Will likely never rent from Fox again.
Cons: Shuttle process was very disorganized. There was quite a bit of damage to the vehicle and the staff did not even seem to want to walk around to look at the damage that I had noted which makes me nervous that I’m going to get blamed for it
Pros: Staff and drop-off were fine
Cons: They overcharged me. $111.37 prepaid on 2/25/21 and then they charged my card another $114.15 on 4/27/21
Cons: We had a reservation and when I made the reservation I stated that pick up was at 12:30 am. We paid for an Uber to take us to the rental station because there were no shuttle buses and when we go there you were closed! I will never rent from FOX again!!!!
Cons: 1.There was insufficient staff to handle the number of people who were in to rent cars (large bus loads from the airport). 2. The majority of the staff members were not wearing face masks properly. 3. The first car they gave us wouldn't start. 4. The second car cruise control went out 1/2 way through our trip.
Cons: I will be renting elsewhere in the future
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As the situation changes with coronavirus (COVID-19) Fox will continually update its policies accordingly. Please contact Fox directly for the latest information. You can find up-to-date information on the coronavirus response of Fox here: Coronavirus (COVID-19) update from Fox
On average a rental car from Fox in Orlando costs C$ 42 per day.
Compact (Nissan Versa or similar) is the most frequently booked rental car type from Fox in Orlando.
Fox has 1 rental location in Orlando. Take a look at our Fox rental location map to find the best rental cars near you.
No (According to our data)
No (According to our data)