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10.0
First class start to finishReviewed 9 May 2023
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8.0
When I reserved a full size car, I was under the impression that I had reserved a Toyota. When I picked up my car, I had a selection or full size cars, but no Toyota options.Reviewed 31 Mar. 2023
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2.0
I did not realize that there was not an Avis shuttle from Orlando Airport. I asked a number of people and got the same response “you will need to take a taxi”. I was waiting in line for the Avis representative and my wife started talking to a gentleman at Payless Car Rental. He told her that they handled Avis and Budget car rental and he would match the price from Kayak. 10 minutes later we were on our way. My advice to you is to tell customers that you do not have a shuttle to downtown Orlando so that they will not be surprised or disappointed.Reviewed 24 Mar. 2023
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2.0
First and foremost, when someone books a convertable, thats what i expect. That person handeling check in at the jetblue terminal in orlando on saturday morning should be sent back for retraining. After showing my reservation with the convertable, he goes back and forth with me, telling me that in the “system” its a different category of car. I then went to show him the reservation again and he says thats not an avis reservation number. He says i should call the number on the reservation… so i did. And. IT WAS AVIS IN ORLANDO!!!! At this point im beyond furious going back and forth, that i said, in general, I DONT HAVE TIME FOR THIS, GIVE ME WHATEVER YOU HAVE SO I CAN GET THE HELL OUT OF HERE! Instead of resolving the issue, this individual wants to act like my ex girlfriend and tell me to calm down in a passive tone!! And then he says youre not allowed to be nasty here!! OOH IM SORRY, I DIDNT KNOW I LANDED IN FN PLEASANTVILLE!! AND I SAID THAT IN GENERAL NOT TO YOU!! This went on for 5-7 mins with people and kids online. Instead of focusing on a resolution, this chump wanted to argue with me, since he had no idea how to resolve the issue!! i paid for a convertable and got a dirty sports car. Inside and out. Cant wait for my next experience!Reviewed 21 Mar. 2023
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4.0
Pickup took two hours - not enough staff for volume of renters. Poor signage to get to cars. Drop off - no one to accept car. Not sure what to do. Leave key and walk away? Later a bill arrived by email charging us for filling the gas tank. A scam? We had just filled the gas tank before drop off. Called to complain. At this point not resolved yet. Avis gets a poor review this time.Reviewed 10 Mar. 2023
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10.0
Great experience at Avis Orlando - originally booked with a discount provider - but upon arrival discovered a ridiculous queue - and realized you get what you pay for.Reviewed 20 Feb. 2023
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2.0
Worst car retrial experience I’ve ever had. Avis couldn’t have made it worse if they actively tried.Reviewed 4 Jan. 2023
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10.0
Nothing can be change, excellent serviceReviewed 4 Jan. 2023
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4.0
The car was filthy. The windshield was so bad it was dangerous when it rained and turned the wipers on. The interior was very dirty and the exterior was not washed. The car had over 60000 miles and there was a grinding noise from the brakes.Reviewed 5 Nov. 2022
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2.0
Took 3 hours to pick the car. There was a huge line and only 3 people working. And they kept on disappearing while we are standing in line. I will never use them again!Reviewed 22 Oct. 2022
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2.0
The van was filthy dirty. Covered in dents and scratches. Missing buttons. Missing knobs. Missing vents for AC. Pointed it out to employees and they offered no remedy.Reviewed 30 Sep. 2022
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2.0
Always use Avis but no more felt like I got ripped offReviewed 14 Aug. 2022
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