10.0
Gentleman who helped us was friendly, explained everything and even upgraded us. Extremely helpful and process was quick. Highly recommend.Reviewed 20 May 2026
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8.0
Very easy pick up, only downside is it wasn’t clear how to reposition an unusual removable seatReviewed 27 Apr 2026
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2.0
It was a terrible experience! The agent upgraded my reservation to the next level up, but the vehicle was already taken when I went to pick i at up! I went back to the desk and got another vehicle which was terrible! It was a death trap! The blinkers and blind spots did not work when I got on the road. They would glitch and not stay on. There was vibration across the SUV when doing 65 mph. The vehicle was a silver Jeep Cherokee. To top it all off, I had cash with me of over $200 which I forgot in the vehicle that was never refunded and supposedly never found. This is the worst experience I have ever hard, and a costly one!Reviewed 25 Apr 2026
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6.0
Really liked the SUV I received. Price ended up a little higher than expected, though. Was able to get most of the overcharge fixed when dropping the car off.Reviewed 22 Apr 2026
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2.0
Waited in line over an hour. Rep misleadingly told use extra charges listed (not what we prepaid), where on the form because system puts there just as optional in case, but our bill would be the prepaid amount. Turned out not optional and we were charged. I have typically enjoyed Budget rental experiences, but the late night rental experience at Orlando airport was terrible - huge wait and I should have not trusted the lone reps strange sounding explanation on agreement - but we didn't want to make the others in line wait even longer - so mistakenly shrugged and accepted the situation. Lessoned learned.Reviewed 15 Apr 2026
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10.0
I liked how easy it was to book and pay for the car and the process was extremely easy to do. Would definitely recommend.Reviewed 10 Apr 2026
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6.0
OkReviewed 10 Apr 2026
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4.0
Budget and Avis (same company) rented the same car out of the same spot to two different people. I was the one that had to go all the way back to the airport terminal to get it sorted out. They got me a different car, which only had 3/4 tank of gas when I started it. All these problems were resolved by a few friendly customer service personnel, but all of this was avoidable with some conscientious workers and appropriately integrated systems.Reviewed 2 Mar 2026
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6.0
Gave me a car that immediately gave a notice of urgent need for an oil change, which is already a big inconvenience. However, when I stopped by the closest Budget location, they said I didn’t need to change vehicles because the oil change wasn’t as urgent as it stated. I was taking a 100+ mile trip and would’ve preferred to not worry about a potential problem on my ride. The car made it fine, but the customer service experience was not idea — especially not after paying a very high rental price of $130 for 24 hours.Reviewed 8 Feb 2026
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2.0
They charged me extra insurance without my approval. And refuse to resolve the problem.Reviewed 3 Jan 2026
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8.0
Excellent. But, the problem was knowing which company to pickup the rental car from, it was not very clear in the emails.Reviewed 30 Oct 2025
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2.0
There was only one agent and the wait was three hours to pickup the car. I may never rent from Budget again.Reviewed 28 Jul 2025
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