Guest reviews
Overall rating
7.1
Good
Based on 720 reviews
Cleanliness
7.4
Comfort
7.4
Pick-up/Drop-off
6.6
Value for money
7.0
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveler rating
117
102
73
43
59
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: Easy to get and return and they car was really nice
Cons: Nothing really
review from
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10.0
Pros: Drop off easy
Cons: Had to wait at least 20 minutes to get to the counter—only 2 workers.
review from
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8.8
Cons: I rented the cat 1 hour and 21 minutes early. When I returned the car I was overcharged by $42 for 1 hour and 21 minutes! I spoke with someone who said his name was Austin, and we could not find a middle ground. So, a retired businessman called AMEX, and they asked if they could negotiate on my behalf. I said thank you. You should invite Austin to attend more training. Your business is extremely difficult. My rental was from Orlando International (MCO) to Cocoa FL., and then back to MCO. I want to invite you to calculate my charge/cost if I had traveled via UberX or UberL. Then, feel free to phone me 859-653-6242, and I promise to be polite. Stan Lampe.
review from
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6.8
Cons: Weed smell that lasted during the whole time I rented the car. I accepted the car because it was the biggest they have by that moment and I really needed the space.
review from
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4.4
Cons: I pick up the vehicle with half tank on it. Dropped it off with the same amount of fuel and the charged Me the rest of the gas
review from
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6.4
Cons: More people working the pickup counter. It took almost an hour in line to pickup the car.
review from
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2.0
Cons: Car was disgusting!
review from
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7.6
Pros: Quick in and out.
Cons: More vehicle options. Cleaner.
review from
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2.0
Cons: Actually having a car for my reservation. There were no cars available even though I had made a reservation weeks prior.
review from
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7.2
Cons: The person at the desk when we picked up our car was very rude when I didnt take the insurance. From that point forward she was very snotty. I have rental insurance through my own insurance company. I didnt take the daily gas fee because i dont mind filling the tank and i didnt take the toll pass because we were not using toll roads very much. She treated me like I was a lowlife criminal when I was simply prepared for our family vacation. The car itself was very nice though.
review from
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6.4
Pros: The car was perfect. No problems.
Cons: Pickup! There was a line of dozens of people waiting to pick up a car rental. I reserved a car. It shouldn't be that hard to pick up. I waited over an hour in line!
review from
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8.0
Pros: Convenient pick up and drop off.
Cons: 1. Staff “assumed” I wanted additional insurance and said there was a fee without explaining it was optional. (Didn’t Ask, just told me). When I questioned it, he removed it, but how many people pay an extra $20 because they don’t communicate your choices?!? 2. Car was dirty outside and in! Had not been washed, nor vacuumed. Ick!
review from
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Where can I find Budget car rentals in Orlando?
Top tips for renting a car from Budget in Orlando
- 25% of our users found rental cars from Budget in Orlando for C$ 44 or less
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