Best rates found by KAYAK users in the past 48 hours.
Pros
" and helpful."(in 863 reviews)
"Great from Marya"(in 187 reviews)
"Honesty, newer vehicles, ."(in 187 reviews)
Cons
"Booked ."(in 2749 reviews)
" again from this location"(in 320 reviews)
" absolutely stinks."(in 364 reviews)
Reviews
Overall Rating5.6 FairBased on 762 reviews
Cleanliness
6.1
Comfort
6.2
Overall
5.4
Pick-up/Drop-off
5.5
Value for money
5.6
Recent reviews
Traveler rating
53
39
6
46
7
0
126
Find reviews that mention:
2.0
Terrible, I would never recommend it. They givie a rate, and then charge you whatever they can extra. In this case was a Platepass cgarge for $12.99 per rental day, if you try to disregard it the become aggressive and rude and trheat you with a 15$ penalty for every single toll you go trough. Cars have high mileage and noises, needed to go to exchange the first car they gave me.Reviewed 13 Nov. 2023
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10.0
Great service, but second year in a row that they did not have the vehicle that I wanted.Reviewed 10 Nov. 2023
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2.0
hReviewed 31 Oct. 2023
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2.0
I got a rental for one week while My Car was in the shop. The first ride till I got the tire fell off the rim… they charged me almost $600 for that. They also made me file a claim with my insurance. I got the next rental and it needed a serious oil change to the point where it stalled on me while driving. Took the tow company almost 6 hours to get to me, very disappointedReviewed 6 Oct. 2023
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2.0
Rip off on charges, different prices from my online booking prices.Reviewed 3 Oct. 2023
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5.9
The only complaint I have about the rental we got was that the wiper blades were awful & it rained every day we were there. Other then that, the car did it's job. The pick up & drop off were easy. The shuttle to & from the airport was fine. But, beware of the price. When it was all said & done, ot cost me double my quoted price with all the extras & service this & thats. The rental for the week cost more than my hotel! Sort of a rip off, but we needed a vehicle.Reviewed 7 Jul. 2021
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8.0
Pros:The friendly staff, cars was goodCons:Everything goodReviewed 31 May 2021
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2.0
Pros:Staff lied to my face multiple times. Told me I was required to buy their insurance as well as their toll road pass. I pushed back for maybe 30 minutes saying it didn’t sound right and I didn’t want to. They wouldn’t let me finalize my paperwork without agreeing to it.Cons:Go somewhere else. This place is a classic bait and switch. Low money up front to book rental, then they get you with all kind of fees and charges on the backend.Reviewed 30 May 2021
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6.0
Cons:Vehicle inside was dirty, did not have my type of vehicle so I was "upgraded", but the upgraded car was old and lacked features. I also was not shown a price breakdown that there is a fee to drop-off at a different location, so this was surprising to me.Reviewed 28 May 2021
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4.0
Pros:The car model was very economic with mileage/gas.Cons:The front desk at pickup was terrible. Waited over an hour because their system had collapsed. They charged me over a hundred dollars over the quoted price on Kayak because the person claimed that even though I had chosen to use the insurance provided by my credit card specifically for car rentals, the “system” added the insurance coverage automatically and it was “take it or leave it” and after a 12 hour flight, customs, immigration a HOT shuttle to FOX and a a wait in line for over an hour, the choice presented by the rude customer “service” was just Insult added to Injury. Took the car for overpriced rental and an additional $200 deposit which is still to be refunded. Overall, I chose FOX over others for a supposed savings of around $80. Should have chosen another company. Just under a month before this rental, I rented from Alamo on sight at airport and they charged me what the website price was. Should have stuck with them but chose FOX for the $80 savings but at the end I paid over $200 more that I would have with other companies. Regret this experience probably like a tourist regrets picking up a girl in a shady Bangkok bar because at the end he doesn’t get what he expected and paid dearly for his mistake!!Reviewed 28 May 2021
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2.0
Cons:Transparency in rates.Reviewed 25 May 2021
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10.0
Pros:The original car we were given we were not happy with and despite how hard we hear it is to find cars they were able to upgrade us to a larger car with no problems. He explained the new price associated with the upgrade and all was good. My check in agent (Mayra R) was great. We were suppose to bring the car back empty however we took a trip up to St. Augustine and had to put gas in the car. She checked out how much was left and adjusted our bill to my satisfaction for the gas left over. Really appreciated her willingness to accommodate us.Cons:I saw mentioned in the comments about being "forced" to buy the unlimited tolls. Our agent did tell me about that and said the price was 11.00 I asked total price he said yes. Then when I got my paperwork I saw it was 11.00 a DAY. So I went back right then and asked to have that taken off and he did immediately. I just felt that was a bit deceptive and think that should be explained better to customers in the future.Reviewed 24 May 2021
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