Book Ace car rentals at Orlando Airport

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Traveler rating

Wonderful

16

Very good

12

Good

1

Okay

6

Fair

0

Mediocre

0

Poor

32

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2.0

I recently rented a car from Ace car rental orlando airport during my trip to Orlando and, unfortunately, I must report that my experience was far from satisfactory.Upon arrival, I learned that the rental place was a 10-minute shuttle ride from the airport. This wouldn't have been an issue if not for the rental shuttle service. The driver was notably rude and seemed to have a limited understanding of English, which made communication frustratingly difficult. This was the first red flag that hinted at the service quality I was about to receive.The process at the rental office didn't improve things. Despite explaining that my basic insurance was already covered through my credit card, I was coerced into taking additional insurance Speaking of the booking, the total cost of the rental was another major point of contention. The amount I ended up paying was more than double the price I had initially signed up for on their website. This lack of transparency in pricing was not only misleading but also put a significant dent in my travel budget.Had I been made aware of these issues – the poor shuttle service, the aggressive upselling of insurance, and the misleading pricing – I could have made a more informed decision and likely chosen a different company for my car rental needs.In summary, my experience with Ace car rental orlando airport was far from pleasant, highlighted by poor customer service and a lack of transparency. I hope this feedback helps others in making a more informed choice.Reviewed 27 Nov. 2023

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10.0

Only issue was getting to the place from the airport. There was supposed to be regular shuttles but they were really slow. We ended up taking a taxi ($20). Otherwise everything was smooth. I would rent from them again but just be aware of the shuttle issue.Reviewed 14 Nov. 2023

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2.0

bad experienceReviewed 24 Oct. 2023

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10.0

ExcellentReviewed 22 Oct. 2023

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4.0

They didn’t give offer me the car I prereserved. I reserved a sedan and they gave me keys to an suv. It was okay, I wasn’t going to complain however the suv had noticeable damage and was rather irritating to drive as it kept steering towards the right. The car seemed salvaged. It also had signs of flood damage. Water stains everywhere in the interior and dings in the exterior. I left the car in the same condition I had picked it up in.Reviewed 18 Sep. 2023

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2.0

Pros:Staff was hard to understand, charged 3 times what I was quotedCons:Honest pricingReviewed 23 Dec. 2020

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2.0

Pros:Nothing.Cons:Actually have the car I rented. I rented a premium full size SUV such as a suburban however the location only had full size. Ended up with a Pathfinder which is not in same class as a Suburban. Staff was very rude. Car was filthy and literally on the exterior and avg on interior. Location made be buy insurance as they said it’s required at this private branch.Reviewed 30 Nov. 2020

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2.0

Cons:The facility was filthy, they were super busy with only one attendant working. The attendant gave me a complimentary upgrade and then asked me for a review in return and made me complete it in front of her. While waiting another 30-40mins outside for my vehicle, the attendant outside tried to sell me a time share. The car was in poor condition and the tires were so bald.Reviewed 23 Nov. 2020

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5.2

Cons:I waited over a half hour for a shuttle bus to pick me up from the airportReviewed 23 Nov. 2020

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2.0

Pros:Nothing at all.Cons:Everything. First of all it took forever for the shuttle to come. Then when we got to ACE they claimed that all their cars were gone because no one returned them. So we needed to upgrade and that we were going to have to pay that. They said that they called and talked to me about it but no one did. It was nearly midnight and I was trying to figure out what to do because I didn’t plan for this extra expense( the upgrade was double what I budgeted) the people were less then helpful. They didn’t try helping in any way and we were pretty much stranded in the middle of Orlando. There was 2 other people who had booked and they were told the same thing. This is nothing but a Scam. We were able to finally get an Uber at midnight. Worst company EVER.Reviewed 12 Nov. 2020

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3.2

Cons:The office location is far from the airport, the crew behind the counter were dismissive and unclear, the process was disorganized and frustrating. Never again! I’ll pay more to go to a name brand car rental company.Reviewed 5 Nov. 2020

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4.4

Pros:The staff was friendly but understaffed and certainly there were many undisclosed charges.Cons:The car was filthy and smelled so bad we avoided getting in it as often as possible. Nobody from the office ever answered our phone.Reviewed 2 Nov. 2020

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• How much does it cost to rent a car from Ace at Orlando Airport?

  On average a rental car from Ace at Orlando Airport costs C$ 51 per day.

• What is the most popular rental car from Ace at Orlando Airport?

  Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Ace at Orlando Airport.

• Where can I find Ace car rentals at Orlando Airport?

  7855 North Frontage Road is the closest Ace rental location to Orlando Airport. The telephone number for this location is +1 407 588 0018.

• Does Ace offer shuttle or airport pick-up services from Orlando Airport (MCO)?

  No (According to our data)