10.0
The check in process was so fast, I literally waited less than 5 minutes! We ordered a full size sedan and they gave me an hybrid SUV, it was AMAZING on gas! I am actually looking at purchasing one now! Thank you Avis Orlando!Reviewed 8 May 2026
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2.0
Car was filthy. Help in garage where we picked up the car were terribly slow. Overcharged for extra gas. Don't use the Orlando or Gainesville location.Reviewed 5 May 2026
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2.0
Took way too long to get car. Took 2 hours and we only got a car because someone at the Payless counter, who had no customers, helped us get a car. The lines at Budget and Avis were ridiculously long and the communication with the garage to see what cars were available was completely inefficient. We had planned to drive to watch the Artemis space launch, a once in a lifetime opportunity for our children and they missed it because Avis is poorly operated. The employees were kind and empathetic but completely powerless and said they've complained to management but nothing ever changes. Avis clearly does not care about the customer experience.Reviewed 12 Apr 2026
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2.0
Avis at MCO does not clean the vehicles. The first vehicle we received, a silver Camry with New York plates, was dirty and had sand all over. The Camry was exchanged for a silver RAV4 with Floria plates (DY9-5BZ), this suv was DISGUSTINGLY dirty and smelled like a dog had urinated all over the car. You could actually see the pee stains on the seats. After complaining for the second time, we were given a Chevy Equinox which was in much better shape and even though not clean, it was acceptable. I would not recommend them all.Reviewed 2 Apr 2026
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2.0
Didn’t have the car we rented available when we got thereReviewed 30 Mar 2026
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10.0
The pick up and drop off was poor. Price was greatReviewed 22 Mar 2026
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2.0
The car was clean. We waited at the rental counter for over an hour. Then the car was not the one they said and it had a broken seatbelt which made taking that many passengers not possible.Reviewed 20 Mar 2026
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2.0
Absolutely appalling customer service. Understaffed, 40 minutes to get to counter/agent, and once there, very rude, aggressive and not welcome attempts to upselll everything from unneeded insurance to vehicle type and when not accepted, the agent became surely and clearly 'punished' me with a very small car after I rented a midsize. I will never rent again with Avis.Reviewed 9 Nov 2025
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2.0
There was not a way to easily cancel my reservation. I did not rent the car.Reviewed 27 Sep 2025
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2.0
Advertises rates and then changes rates when you show upReviewed 21 Jul 2025
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2.0
There was a huge line to get the car already reserved that took near 1-hour. After the car return I was charged for some services I didn't agree, even after being explicit with the company not to add services besides the one already included in the original reservation. Got in contact with the company afterwards to complain and was told that they had some small letters on the contract that allow them to proceed this way. Very bad experience and would not recoment the company.Reviewed 15 May 2025
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2.0
Would not allow me to cancel prior to my trip and as a result made it a huge problem while renting the car I actually wanted. Would not recommend Kayak ever.Reviewed 8 May 2025
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