Pros: "Good crew."
Cons: "Aka was happy with westjet"
Cons: "I don’t like the charge for checked bag. It encourages people to bring too many and too large bags onto the plane."
Pros: "Crew was good"
Cons: "Montreal airport was awful"
Pros: "yes every thing was good.."
Pros: "No one disturbed me while sleeping and crew was helpful when I woke as bad needed refreshments."
Cons: "More leg room"
Pros: "Crew was great."
Cons: "Communication as to why we were promoted to premier seats and service."
Pros: "Fast efficient process through security. Well labeled and helpful airport staff. Plane wasn’t very full. Had a row to myself which was great. Entertainment available on smartphone, iPad or lap top."
Cons: "Really fast connection. 20 minutes from landing from LAX to clear customs and find connection before boarding call. Not much menu options for purchase and too quick a connection to buy anything. Luckily I travel with snacks."
Pros: "Crew was very helpful"
Cons: "Gluten free snack that is free"
Pros: "Efficient and fast boarding and getting things ready"
Cons: "Seating is horrible. Not just the space but the cushion-or lack of"
Pros: "Crew is always polite and friendly"
Cons: "My tv was not working, landing was not smooth staff was rude specially Edward"
Pros: "Easy boarding and checkin"
Cons: "Westjet seating is tight"
Pros: "New plane more leg room Direct flight Orlando Winnipeg"
Cons: "Every time I fly WestJet they seem to need to reset the wifi entertainment wasting 15 minutes of movie watching"
Cons: "Because of the discounted fare I was placed in rear seating at the very back of the plane and to change seats was to cost me $14"
Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."
Cons: "Later flight from Toronto delayed multiple times, finally to 2:40 am and then canceled at midnight. Way too late to find an affordable hotel, had to stay at expensive airport hotel instead."
Pros: "I loved how spacious the plane was. The seat was comfortable with lots of legroom."
Pros: "It was smooth and uneventful."
Cons: "It was all fine."
Cons: "Flight was delayed due to a tire change. That’s no big deal, but the crew did not accurately keep us updated on the actual loading time in order for me to arrange my pickup upon arrival in Winnipeg."
Pros: "great on board crew, very friendly and getting the impression the company execs under value them. PAY YOUR STAFF BETTER WESTJET."
Cons: "older equipment often means what you’re accustomed to is missing. specifically, not being able to plug in and charge proved problematic on this flight. in-flight entertainment was the old back-of-seat and did not work until the final minutes of the flight."
Pros: "The check in staff are very helpful and kind especially Rachel! The service was excellent very happy and helpful staff during our flight. The pilots made such a smooth landing and we are so thankful to be home safely!"
Cons: "Still cramped in the seats!"
Pros: "Westjet crew is fantastic!"
Cons: "Wish it could have been a longer flight to enjoy the WestJet crew’s hospitality longer"
Pros: "There is no entertainment so why ask.this question repeatedly and I understand on longer flights that is valid but on these flights it is not applicable"
Pros: "STAFF WAS GREAT"
Cons: "CHECK IN OVERHEAD BIN RULES NOT ENFORCED-NO ROOM FOR MY ONE PIECE"
Pros: "Everything was exceptional"
Cons: "Nothing to complain about"
Pros: "Absolutely nothing about this extremely delayed flight"
Cons: "I was stuck at Pearson International for 5 hours before I was able to get on a different, direct West Jet flight which also ended up being severely delayed."
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Cons: "WestJet needs more checkin machines and shorter security lines. I arrived at the airport with a boarding pass and it took over an hour to get to the gate"
Cons: "Seats were so crammed together. When the person in front mived their headrest back my knees were crushed and I xould not sit comfortably. I am 5'10. Not super tall. Nees more leg room."
Cons: "Cabin was too cold"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Cons: "the seats are a bit confining."
Pros: "Pleasant staff and adequate leg room."
Cons: "If it was noted that there would be luggage fees when I was booking I didn't see it."
Pros: "Staff was friendly and helpful. There was no delay in any areas."
Pros: "The flight over all was good. Service, and delivery of the expectations were good. Even though the items listed in the dislike are 3 in number, and added to an uncomfortable experience, some of them are identifiable as beyond control, yet others are within the control of system set up or process."
Cons: "small items that I didn't like were : 1) Temperature, and 2) wifi 3) waiting for electrical. 1) Temperature: When boarding the plane the Temperature of the cabin was extremely warm. The pilot advised of the condition, this was not something that could have been fixed and I think they handled it well. I just didn't like the 90+ temperature 2) Wifi: was intermittent, I ensured the Westjet app was the only one running, but the movie I was watching was pausing every 15 minutes to buffer. So it was a constant reminder of dial up.... 3) waiting for electrical: Upon landing and taxi-ing to the ramp, the pilot was advised that there was no electrical to support the plane after he turned off the engines. So good that he waited, thank you pilot, and not so good as it was another unpleasant item on the plane ride."
Pros: "Crew were all very welcoming and polite"
Cons: "Food and entertainment were pretty pricey."
Cons: "Late leaving, hot in plane, sat on tarmac for 40 mins"
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "Enjoyed the flight on WestJet."
Cons: "I did not like Kayak, and will not use them again."
Pros: "Friendly, helpful staff"
Cons: "Typical stuff, Cramped space, crappy food"
Cons: "Should be more hearty food and more entertainment like tv, movies and radio"
Pros: "We did not have to wait long in Calgary after landing and arriving at our luggage carousel. Our two bags were not only first off the belt but side-by-side and we were away in no time-- that never happens!"
Pros: "Quickest flight ever."
Pros: "Crew fun"
Cons: "Cramped foot room"
Long delay. Unfriendly flight attendant (?Chris).
It was very good and have a good time and felt safe.
Flight was efficient, left and arrived early. Good selection of entertainment, reasonable amount of seating space even though the flight was full. Only blemish was at check in, where the agent demanded to see our proof of vaccination in physical form (my wife didn't have hers). This was shocking because we had uploaded the documents for the round trip through the AC website, and received confirmation from AC. Eventually she settled for an ArriveCan receipt. Thankfully I had completed that process. Why do we need to submit proof of vaccination forms to AC if the agents are not able to use that information?
Crowded and uncomfortable. Chaos with overhead bin space. Staff are pleasant.
Would have been nice to have at least a snack or something on board.
This was an excellent flight with very few people on board. Only issue was the 30 minute departure delay and this was communicated well so we weren't left hanging. Traveler communications in Cancun airport aren't the best, but that isn't AC's fault.
Friendly staff especially the Asian lady. Boarding could have been faster but was alright-it was organized.
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Pros: "Great Crew"
Cons: "Slight departure delay - no big deal"
Cons: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Cons: "Missed the connection in Toronto. Had to spend the night there. My skis arrived one day late to my destination."
Cons: "After a delay on my first flight, I managed to get to the gate with a few minutes to spare and the door open. The desk agent refused to let me board the plane."
Pros: "On board crew was friendly and capable."
Cons: "My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight."
Cons: "Flight was late departing"
Cons: "Seats were uncomfortable and tight. Leg room is not existent."
Cons: "Very cramped like sardine tin. Not enough flight info boards in airport and they were hard to read m"
Pros: "On board food acceptable"
Cons: "Entertainment system wifi connection kept dropping. Crew were oblivious to the issue and unable to address."
Cons: "Rouge entertainment system is crappy"
Cons: "Delayed without notice and broken sound system for tv screen."
Pros: "Ease of booking"
Cons: "No complaints"
Pros: "The crew members were also friendly"
Cons: "The boardung gate was changed but no announcement was made"
Pros: "The staff was helpful and courteous. I liked the tv selection especially the Canadian content."
Cons: "The flight was delayed because of electric problems. The complimentary snacks aren't as good as other airlines."
Pros: "It was such a nice normal flight compared to the other flights on this trip."
Cons: "Still too much carry on to deal with before take off."
Pros: "Paid for the "upgraded" seat only to be told we had to be in the back of the plane. Moving back all rows had one person and one chair open, so we had to sit apart. Useless crew as an elder couple asked to sit together and were told to check with passengers. Oh and the flight was delayed 3 times."
Pros: "Air Canada accommodated me on an earlier flight saving me 3 hrs."
Cons: "French annoying"
Pros: "The trip from Kelowna to Vancouver was amazing. Quick very pleasant."
Pros: "The flight was on time!!!"
Cons: "I find over the past 25 years that I have been flying with Air Canada the customer service has really went to the dumps !!! Every body is rude and don't understand why."
Pros: "Liked being distracted by a free movie."
Pros: "The experience was par for the course. No frills, no pleasantries, only water and juice on offer, but the A330 was great."
Pros: "Quick easy, I hate that I have to go through sercurity again... but oh well."
Cons: "Refer to last one."
Cons: "Flight was 45 min late leaving & I only had 1 hr between the next flights. Because Winnipeg is a small airport, I just made the next connection but no time to go to the restroom."
Pros: "We checked in online and were able to very quickly and efficiently check our bags and board."
Cons: "We did not have in flight entertainment. We had to pay $10 to rent an iPad."
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "It was great."
Cons: "Like to be able to pick my seat ahead of time without a charge."
Pros: "Flight and attendants great! A second offering of coffee would have been appreciated!"
Cons: "Lines were confusing to me. Kiosk machines for boarding passes clogged lines. Only 3 staff working security lines after a long weekend! 3 sets of married couples that I knew of couldn't be seated together! Airport personnel not very helpful and rather cranky!"
Cons: "We nearly missed a chance to disembark between storms because an idiot decided to grab his bags before we could move. None of the flight crew came to yell at the dummy who was holding us up."
Pros: "Price good; seat comfort OK."
Cons: "Late to board, late to take off, late to land: no explanations other than "We're third in line.""
Cons: "Connecting from London through Toronto to Winnipeg couldn't be accomplished in a 2.25 hr layover. Long line for immigration and and enormous line to go through security again meant I missed my flight and the next one was full. It gave me 5 hours to think of all the reasons why I won't connect through Toronto again."
Cons: "Flight left almost one hour late"
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride"
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer. Did provide a $10 meal voucher. Good to know Air Canada values my total trip delay time at $2/hr"
Cons: "air canada overbooks their flights....consequently, i wasn't able to be on the flight that i had booked with kayak. they have flex seating which gives business people who fly alot preference to change their flights at a moment's notice. bad policy for the rest of us."
Cons: "gate was changed without an announcement flight was twice delayed"
Pros: "Organized boarding and in flight service"
Cons: "Late departure"
Pros: "I am happy that Air Canada is unionized; the personnel are fine. I also like the tvs on the backs of the seats, with their wide range of shows. Particularly, I like Portlandia, though there was only one episode of that."
Cons: "I disliked that the airline forced me to miss my connection (inevitable, I suppose, given the excessive security and the lack of direct, affordable connections between Manitoba and the US) and I had to take a later flight to Toronto and didn't get home until 2 am."
Cons: "Overhead bin space small"
Pros: "No problems"
Cons: "No issues"
Pros: "The staffs were on time and professional"
Pros: "On time"
Pros: "Service was very good."
Cons: "Promised wifi did not materialize."
Pros: "Quick, jump to Vancouver, prompt and courteous"
Cons: "Plane was dirty due to quick turnover"
Pros: "Good service overall :)"
Cons: "No entertainment options but to be expected on smaller planes."
Cons: "Some people were bumped and did not get on their flight. I did with my kids but about 6 singles from Regina, SK did not."
Pros: "Our first leg got seriously delay affacting connection. We called rebooking line got resolved.by rebooking on a different airline. It was easy and smooth. We were quite happy about the end result."
Pros: "Rapid Service Courtesy"
Cons: "Aircraft environment was too cold Not enough space in the overhead space in rt flt"
Cons: "The flight was cancelled and rescheduled for tow days later. You think I would spend two days on a layover to get a 35 minuet flight or a 2 hour drive."
Cons: "the short trips between MTL and BOS are smaller planes without any inflight entertainment - AC usually has the best interface, selection, and entertainment experience of any carrier I fly, so it stinks that these are smaller jets"
Pros: "It was great that we were able to go so many other flights got cancelled"
Cons: "They overbooked both flights and this isn’t the first time they have done this. So we were delayed until four people volunteered to reschedule their trip. You should have to have a late flight because the airline constantly overbooked"
Cons: "Like always...Delay"
Pros: "I liked that even though my flight was delayed, they took care of my next flight"
Cons: "I didn't like that it was so delayed"
Pros: "They did comp us a hotel, limo ride to and from the hotel, and $60 in food vouchers."
Cons: "Took 6.5 hours to get re-booked due to delays. Had to re-book to an alternate destination because no flights to Pittsburgh until Sunday. Had to then rent a car to get from Columbus to Pittsburgh. My two traveling companions still do not have their checked bags (it's now been 7 days). Staff at the Toronto airport gave out different information at various times (e.g. where to go to re-book). No upfront warning that we would have to re-book even though they knew we arrived after US customs had closed for the day. Appeared to be no coordination of the process among the staff at the Toronto airport. Total chaos."
Pros: "Missed flight. Rerouted Montreal to Ottawa to Winnipeg. Luggage did not accompany flight change"
Cons: "See above"
Cons: "Carry-on luggage compartment is very small."
Pros: "Good leg room and entertainment."
Pros: "Crew was very nice"
Pros: "Arrived on time, and such a small plane that we got our luggage quickly (rare in Boston)."
Cons: "We boarded 20 minutes late, and no one could tell the gate staff how long it would be. Plus, the flight at the adjoining gate left the ramp door open for half an hour when it was 1 degree Fahrenheit outside, so the waiting room was like a meat locker."
Pros: "Not even a bag of pretzels! Step up your food game Air Canada. The announcements were far too loud and the entertainment system was glitchy."
Cons: "Delay Delay Delay"
Cons: "The flight was delayed on our way back to Winnipeg. But we understand due to the terrible weather."
Pros: "I tried to use the machine to print out my boarding pass for a carry on bag because your phone was small. I tried twice, and nothing came out. It said I needed a charge card which was not required for on bag. Consequently, I just took my carry-on, forgetting I had large shampoo bootlegs, so security sent me back, there was a no line at that time and was able to drop my bag. WestJet on the other hand had someone at the kiosk machines, helped me get it done. Put me in the front of the line and I was off. Just so you know your competition had people help us with machine."
Pros: "Flight delayed one and a half hours Plane was freezing inside"
Pros: "Same as above"
Cons: "same as above ... minus the security bit."
Pros: "Nothing to like in Air Canada flights. Always delayed."
Cons: "Delay Delay Delay"
Pros: "great when the planes is not full and you get both seat to yourself the crew placed passengers into the empty areas.everything was smooth departure left on time arriived on time"
Pros: "The plane was very cold and was blowing cold air directly on us making us sick- UNACCEPTABLE!"
Cons: "Cold freezing temperature of central vents on the plane"
Pros: "The flight attendant helping us with the carry on suitcase which would not fit within the space directly above our seats."
Cons: "The changing of the departure gate at the last moment.."
Cons: "I was only offered a plastic glass of lukewarm water on the evening flight. Classy!!! NOT."
Cons: "Wasted the entire day at the airport as they booked me on a later flight after their delaying caused me to miss my connector"
Pros: "Fast boarding."
Cons: "It was pretty cramped; I hit my head on the overhead bins a couple of times."
Pros: "Friendly flight attendant"
Cons: "TINY plane with not enough room for carry-on bags. If an airline is going to charge for checked bags and passenger follow the rules for carry on items planes need to be built to accommodate that."
Pros: "Staff was good!"
Cons: "For the price we paid, the "food" was not that good. I was glad that I had asked if we could bring our own! I had a very hard time finding something to watch. On the return flight, my screen wasn't working for a lot of the time. Montreal airport was very poorly labelled in order to find connecting flights!"
Cons: "Flight delayed but no announcement and no gate agents at Kelowna, so had to go outside to main counters and pass through security again."
Pros: "One of the best flights I had from Air Canada"
Cons: "Flight was EXTREMELY DELAYED"
Pros: "All good"
Cons: "No issues"
Pros: "Nothing stands out. The crew (once they finally arrived) were fine."
Cons: "Even though the plane was ready, the flight crew arrived 2.5 hours later. This happens all too often. It's because of the way Air Canada organizes its flight crew schedules, with connecting flights for their crew. It doesn't work. Fail."
Cons: "The transfer was changed from 3.5 to 5 hours!!"
Pros: "I loved that the pilot and copilot were woman. they did a fantastic job landing especially in the turbulence we had."
Cons: "The plane seemed very old."
Pros: "On time departure and arrival!!!!"
Cons: "The fare for this flight was ridiculesly expensive for a one hour flight...."