Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "The flight crew was so friendly and the food was really good."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Flight was more then 3 hour late and I did not get my luggages
Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Cons: "I not get to go my flight, I couldn't get reimbursement"
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Pros: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Cons: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Pros: "Quick boarding, comfortable seating. Great food!"
Cons: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Cons: "shuttle from terminal to plane takes a long time. Flight left late"