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So cold. Too cold to sleep. Too cold to get comfortable. Wearing boots and a jacket and still so cold that I would need to curl up if a plane actually had enough room to allow me to do that. Miserable.

French speaker should have an intelligible accent 4.5 hour flights with 2 hour delays should have more than a granola bar included

Flight was "over subscribed" which is Air Canada speak for "we cancelled the earlier yyc-yvr flight so we now have more bums than seats".

Liked that it wasnt a full flight but we were asked to check carry on luggage as we were told the flight was full so i did, and that was not true. There was tons of empty overhead bins. No entertainment, and only one drinks and snack service when my ladt flight on aircanada in February, Montréal to Victoria had 2 drink service offers in the 5 and a half hour flight. Why only one this time? It felt very "budget" and cheap

We were delayed from 8am until 5pm. Was not given food vouchers,just left sitting in waiting area.

First time flier on Air Canada and absolutely loved it. Everything was so clean. Friendly staff. Easy boarding.

Planes arriving on time would be better. Apparently flights are delayed almost all the time, making your connection impossible then having to rebook on another flight at another time. There is no regard for customers who need to travel somewhere at a certain time. Connection flights are not held by the same airline, even though they know the plane can get there within 30 minutes or less. Airline staff is amazing, but the excuses Air Canada gives for delays is not truthful. Some messages will say mechanical problems and the next message for the same plane will say air traffic control issues. So what is true? They don't need to refund anyone if they use these two excuses. So if travel from B.C. to Montreal with delays like this is common, I will consider not flying there anymore. When we missed our connecting flight, the next flight had one seat (4.5 hours later) and the next flight was a red eye at 10:45. Big difference from our 12:15 initial flight.

The flight from Vancouver to Victoria is a fun little hop. The crew are friendly and helpful.

The food was awful. It had more than 2 hours delay. It was too expensive

The floor plan on the website indicated I was selecting a seat at the front of the cabin with ample leg room. In fact, I was in the row behind it. I should have wondered when the seat was free to upgrade, but it meant I traded an aisle seat three rows back for a middle seat, which was quite cramped. The Internet didn't work and the live TV didn't work until the last half hour of the trip. On a night of World Cup soccer games, not good.