Such uncomfortable seats. Surprised that during COVID every seat was taken. We checked in online and had our boarding passes printed. We got into the drop your bags line and watched as the line for checking in went twice as fast if not even more. If we uploaded everything and bothered to check in, why did our line take longer than for people who were checking in at the airport? Not happy about that! Definitely something wrong there. And they reprinted out boarding passes- why?
Cons: "If the airlines was able to help finding my pierce that was missed at the security or the craft"
Pros: "Crew worked hard under difficult circumstances but flight was not well equipped"
Cons: "First we boarded and then had to deviate and move to a different delayed flight. No head sets, tv did not work , seat was very uncomfortable."
Pros: "great job over all."
Pros: "Crew was good. Food was ok."
Cons: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Staff was nice. Comfy seats."
Cons: "They had to check mom's little bag, so we had to move things into her carry on that she needed."
Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Pros: "Cabin crew was friendly."
Cons: "United 737-800 seats are cramped. The flight was severely delayed due to weather, and United did not do well in communicating that well. We had to wait 38 minutes after arriving in Toronto for baggage to start arriving in the baggage hall. United did not provide customs cards prior to arrival."
Pros: "Landing safely"
Cons: "Late departure. Poor food sale selection"
Cons: "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
Pros: "The crew was amazing and very helpful and kind. The flight was delayed but the crew was positive and boarding was very fast and efficient."
Cons: "The morning snack had egg and I am allergic to egg so I could not eat it. There was no non-dairy creamer for my coffee."
Pros: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Pros: "Even though we boarded late, things moved along and we got out just a few minutes late."
Cons: "We boarded late because they told us they were cleaning the plane from the previous flight, but when we finally got on, the floor under my seat was still dirty, so I don’t know what they were doing...."
Pros: "Was good and all went well."
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "Flight delayed until 8pm then sat on the plane in Toronto for 45 minutes waiting for a gate and because we were sent to a parking area with numerous other planes and ended up getting boxed in and couldn’t get to our gate earlier. Nothing offered to the passengers during this time, not even water."
Pros: "Entertainment screens were a nice addition and had plenty of options including movies and solitaire."
Cons: "I was near the back of the plane and they ran out of most food options by the time the flight attendants reached me. The plane appeared to be newly upgraded. The design of the bathrooms, however, was problematic. The sink water faucets splashed water outside the sink and by the end of the flight there were huge puddles of water on the floor. It was also difficult for the flight attendants to navigate their beverage and meal carts around the people waiting in line for the bathrooms."
Cons: "Almost six hours late in Toronto Missed all connections No hotel No transportation No shave kit Exhausted"
Cons: "That we never got to Chicago went to Washington instead"
Pros: "Everything was great and i hate flying"
Pros: "Crew was great"
Cons: "In flight entertainment very glitchy, was unable to watch anything."
Pros: "Cannot rate the food as I didn’t have any."
Pros: "Quick boarding"
Cons: "Pretzels are not good snacks"
Pros: "quick, considerate servers, clean,"
Cons: "was not able to checkin online. had to go to the counter and wait in line ot get checked in. this needs to be improved. unable to get Rouge entertainment once in the air. so couldnt watch movies. this should be expained while on the ground before take off."
Pros: "We have Global entry so the security was a breeze. Everyone was happy !"
Pros: "Roomy sears free WiFi. Free coffee"
Pros: "Comfortable; friendly crew"
Cons: "Flight was delayed on takeoff and then waited for about 45 minutes on the ground before getting to the gate"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "The plane window seat"
Pros: "Comfy seats! So nice when you have a comfortable chair"
Pros: "Despite delays the captain was communicative and gracious."
Cons: "Only one person was at the gate checking passports on a full flight so embarking took a very long time, making us late. Entertainment system was pay-only and the screen couldn't be turned off so we had ads flashing brightly in our faces the whole trip."
Pros: "Flight was smooth and comfortable. Flight attendants were kind and courteous."
Cons: "The speaker system was a little loud when announcements were made."
Cons: "Late by almost an hour"
Cons: "For the second time in a row, the Houston Airport crew did not transfer the luggages to Air Canada."
Pros: "Greg care and service from those stationed on board."
Cons: "Very long walk from aircraft to immigration"
Cons: "Flight was delayed for 2 hours"
Cons: "Flight was delayed. Time was posted at gate for new time. Went to get dinner and when we returned to gate saw that the time had been moved UP from previous anouncement and practically missed our flight."
Cons: "Tight seating for transatlantic flight. More importantly avoid Toronto at all costs. Need to clear customs and go back through security again on a connecting flight. Takes forever. Food was not good at all."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Pros: "Flight was fine"
Cons: "I didn't get an email to check in (normally when I book with air canada I get an email as soon as I can check in - to check in) I like this - so I have a chance to change seat without additional cost otherwise I have to risk it when I get to the airport or I have to just accept the seat given (which is usually in the back of the plane - this time the last seat)."
Cons: "Flight was 1 1/2 hours late departing!"
Pros: "Flight was on time"
Cons: "Check in was terrible"
Pros: "Empty plane do had lots of space. Super comfortable."
Cons: "Crew in First was a joke. Not even offered water. What a terrible service."
Pros: "Nothing because I had to reschedule the flight"
Cons: "This connection was delayed without adequate notice which caused me to get stuck in Chicago for a night and book all new flights for the next day. According to the information I received from the attendants at the gate, maintenance knew the airplane had issues but no communication until the flight began to get delayed was given. I had an adequate layover (3+ hours) so I didn't worry until it eroded away to the point where I could not make my connection."
Cons: "i missed my flight because my flight left Toronto late"
Cleanliness has to be improved, food as well
Pros: "Crew members not responding,tv not working,seat not comfortable"
Cons: "Better entertainment,comfortable seating"
Pros: "We had taken extra legroom seats and so the seating was comfortable."
Cons: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Pros: "Crew was very nice. Seats were comfortable."
Cons: "One bathroom was leaking water and came out of bathroom on the carpet. One more bathroom had no bath tissue. In that bathroom sink was chocked."
Cons: "We didn’t got flt pnr & was unable to travel...ticket booked couldn’t be localetd by Air India & it’s fake site & there is no reply We r going for police complaint against ur website & sasta ticket...thru whom ticket is booked"
Cons: "The flight was supposed to leave at 5:45 am it was delayed for 3 hours and then canceled until 20:30. That flight was delayed for 2 hours. I finally made it to my hotel and only had 3 hours to sleep until my classes began at 8 am in Bengaluru. I have never been more miserable. Being late made my trip extremely complicated. I didn't have time to prepare for my classes. I'm never flying Air India again."
Pros: "Shorter duration and prompt departure/arrival"
Cons: "Outdated aircraft and lax crew."
Cons: "1) Fruits served as breakfast felt stale and smelled funny 2) I could see cracks in my meal table 3) The crew only came around once to collect trash which was too little in a 14 hour flight 4) The touch on the inflight entertainment system was not working 5) This is not specific to Air India but it's about Mumbai airport - there were no restrooms in the secondary boarding area (after the second check-in) and also there were not enough seats. This becomes a problem for elder people and also those traveling with families. 6) They split baggage claim into 2 carousels which was very confusing. We couldn't figure out which carousel to wait at. 7) The flight was delayed by an 45 minutes (while landing) but there were no announcements."
Pros: "The food, courtesy of the staff, chai"
Cons: "The entertainment system control was clunky and put together with scotch tape. The down arrow didn't work, so my choices were limited and poor. I gave up and spent the flight without any entertainment."
Pros: "Took Air India from Kabul to Dubai through Delhi and experience was so poor, cancelled the return and bought another ticket back direct."
Cons: "I wish the crew was service oriented. As this is the only direct flight is the only reason to take this flight."
Cons: "My touchscreen was not working and many were having issues with movies not playing"
Cons: "The flight was delayed for almost 2 hours from Delhi because they kept hold for other flight."
Pros: "Non-stop flight for DC area to New Delhi. Flight was delayed leaving but still reached destination on time."
Cons: "Lack of service during non-peak times. Food was mediocre."
Pros: "The food was good and so was the entertainment !"
Cons: "They connecting bus to the airport were slower. And it took around 20 mins before I could board the bus."
Cons: "Food was not good at all. Entertainment screen kept shutting off all the time. Crew booted a few times but kept shutting off. No Wi Fi on the plane. All major airlines have Wi Fi these days. It was surprising that Air India had no WiFi service while going as well as coming back to New York."
Pros: "Ewr to ahd, united allowed us to carry hand bag and a laptop bag but while returning they made us pay $100 for laptop bag"
Cons: "See above"
Pros: "Professional and courteous staff. Lots of leg space. Food was OK not great not bad. Domestic leg of flights were on time."
Cons: "Seat cousion was so thin I could feel the metal underneath. One of the three media screen was not working so my daughter had no inflight entertainment system. It did not work even after resetting by the crew staff. IAD to DEL flight was delayed, missed my onward domestic flight. Support staff was indifferent and took 4 hr to sort the issue out. Horrible experience of that day at DEL with AI staff just giving run around. DEL- IAD flight was delayed departure and arrival by > hr."
Pros: "I loved that the airplane was very spacious like there was a lot of leg space. I also liked the foot step where you could change its height."
Cons: "The food did not taste good and the bread was cold and hard to cut. Also me and my father asked for non-veg during both meals however they said we have limited supply and therefore are out of non-veg; no flight should have “limited” supply of anything. My father’s seat also fell down all the way back when he pressed the recliner button; Air India needs to update their air crafts because my father’s back or anything else could have gotten hurt."
Cons: "The USB Charging point was not functioning. The display of a seat in my row was not functioning"
Pros: "Staff was helpful Ground staff at local indore city office was really helpful and went out of their way to help with my change request."
Pros: "Whiskey was served to forget about my journey."
Cons: "Air India needs to provide proper training to the staff. Starting from boarding plane, no hi/hello- staff is like “show your passport” and then “GO”. I notice inside plane, there was no one guiding passengers with their carryons. Pretty air hostess with heavy makeup was smiling at older couple struggling with their carryon luggage, I helped few of them around me. Plane is really in bad condition - seats are not comfortable, TV is difficult to figure out because it’s barely work, audio jacks are broken. Do not press flight attendant Call button because no one will come to you - I needed some drinking water and press the button, no one showed up for 15 mins finally I was able to stop one who was passing by me and asked her for water, she said “Sorry we don’t have any small water bottle” and she kept on walking. I was like WHAT :)), After 5 mins other attendant gave me a 2 liter bottle and a cup. Later I found by one flight attendant that they don’t give pen to fill out immigration form. Passengers must bring their own pen and keep handy to fill forms. And finally Air India needs to provide some Tie to male flight attendant, One on them was wearing very rundown tie."
Cons: "Checking in process was long and not organized."
Pros: "The flight was before time and overall comfortable"
Cons: "The entertainment system needs an upgrade"
Pros: "Legroom was good in economy. Service was lovely . Food and entertainment were both excellent."
Pros: "Comfortable seats, reclines fully. Nice ambience to take a nap."
Cons: "was very disappointed that the TV did not work. They tried various things, but was unsuccessful"
Pros: "Comfort was good"
Cons: "Screen wasn’t working. Crew fix it after 1.5 hours Earphone wasn’t working."
Cons: "The boarding was started much earlier than the boarding time stated on the boarding pass. I boarded at boarding starting time specified on the boarding pass but the flight was almost boarded and not enough space for overhead."
Pros: "over an hour late with no communication or notice. nearly caused me to miss international connection. No air india staff were available at Lucknow airport without exiting security."
Pros: "The timing of the flight was good."
Cons: "To Long flight. Service Okay."
Pros: "Ticket price was reasonable Flight was direct from Chicago to New Delhi Flight arrived to Delhi on time"
Cons: "Crew behavior and customer service was rude Plane was extremely dirty, including the washroom Entertainment system in my entire row didn't work"
Pros: "Domestic is way better than International flight"
Cons: "My prior flight was delayed from another airline so I missed boarding Air India flight. Air India would not honor or reschedule my flight even with a change fee. Had to purchase a new ticket at last minute at much higher prices. Supervisor was rude to me and unwilling to help and they gave me a middle seat after waiting another 12 hours for next flight. No thanks Air India!!!!"
Pros: "The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad."
Pros: "Flying time was comfortable. Pilot done a good job. Crew members r nice. Air hostesses were good."
Cons: "Hopeless food. T. V. Was not in good condition. Toilets were not clean."
Cons: "Reached destination late by 13 hours."
Pros: "staff seemed helpful."
Cons: "Had ordered a wheel chair for my mother. The person who supposed to help was very late. Ended up rushing her on on to the plane. In patna, they have the stairs. Patna needs a new airport badly. Mosquitoes in boarding lounge."
Pros: "Service was very good"
Cons: "Trays are broken"
Pros: "Timing was kept up."
Cons: "Entertainment was at its worst!!!"
Pros: "The flight was delayed six hours and we did not get sleep do we will never use air india again. One of the worst flights we have been one"
Cons: "The movie selection was boring and the service was atrocious ditto"
Cons: "Flight was late by 2 hours which was informed at the last moment. Flights from Jodhpur to Delhi of all other airlines operated on schedule."
Cons: "My Tv wasn't working both the times. Which made the 14 hour flight really tough."
Pros: "Didn't expect to get food. So that was a pleasant surprise."
Cons: "Flight was about 50 minutes late"
Pros: "entertainment options were surprisingly diverse and the crew was fantastic. i loved the tinted windows and wish all planes had that."
Cons: "both of flights were delayed for over an hour and the plane felt quite outdated and not well cleaned."
Cons: "The TV monitors or remote did not work for 3 out of 4 seats, we were able to change seats due to the empty plane so we got lucky."
Pros: "There was nothing to like."
Cons: "Food was not good and in my seat video device was not working. Flight attendants were irresponsive and they did not take any action after doing multiple complaints. Overall it was very bad experience and from now on I will avoid Air India"
Cons: "Seats too tight for a long flight - food was spicy hot - toilets ran out of toilet paper and crew did not replenish, had to use tissues"
Cons: "Flight was delayed 2.5 hours. I wasn't notified since I had provided an overseas phone number. It's not that expensive to send a text to an international number. They need to privatize this airline"
Pros: "Always late. Food stinks"
Cons: "Getting off the plane"