Daily cleaning, installation of cabin HEPA filters on flights from Malawi to Toronto
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Scores according to KAYAK customer reviews
Pros: "The food was good."
Cons: "Check-in was extremely slow. Some of the screens for the movies did not work. This was not good. The maintenance on the plane is bad. That’s quite a scary thought!"
Pros: "Crew very civil & well dress, plane was very clean,great hospitality"
Cons: "They used some kind of spray while we were sitting in the plane and made it hard for me to breathe ,hopefully they can do that before boarding"
Cons: "The crew was not very friendly and that affected my entire experience"
Cons: "Super sad the regional flight stopped offering the nice box lunches"
Cons: "Plane is old and systems worn out. Seats uncomfortable, little leg room, no premium economy and entertainment system didn't work. I have flown nearly 2 million miles and this has to be one of the worst planes I have been on."
Cons: "Flight attendants were rude. Food was horrible. No leg space."
Pros: "The food was really nice and the crew were very helpful."
Cons: "Our experience could have been better if the flights were on time and if the boarding process was a little more organized. Otherwise, we had a great experience with SA airlines and will most likely fly with them again."
Cons: "Just perfect"
Cons: "Plane was ancient, the entertainment system failed about 4 times! Food was not pleasant!"
Pros: "Great Plane - comfortable flight indeed"
Cons: "can't think of anything I didn't like"
Cons: "One of the best flights I’ve had ever"
Pros: "Some of the crew were very nice, and flight left close to on time"
Cons: "Tv didn’t work, when I asked for help I got a bad attitude from 3 different flight attendants. Finally one very nice one found me a new seat with working television."
Pros: "Non stop fron jfk"
Cons: "Planes are outdated, business class only gives you a duvet and blanket, I'm 6ft 2 and could not lie flat"
Pros: "The flight crew was excellent! They were extremely kind and helpful and always had a smile on their face. The customer rep who was at the checkin counter also was friendly and smiled. I loved it! I cannot wait to fly with them tomorrow, hopefully it’s the same experience."
Cons: "Nothing to say"
Pros: "Try as I might. I can’t Oh, checkin queue was ok Mid-flight snack was okay"
Cons: "Checkin online was dysfunctional, got the wrong boarding card Boarding was haphazard Flight was late Crew was sloppy and at the same time officious! Why bother with the arrival video when you acknowledge it is outdated A generally shabby outfit I wouldn’t recommend at all"
Pros: "Cabin crew was great and the landing was sublime!"
Cons: "The food could have been better."
Pros: "direct flight"
Pros: "Great spaced setting and the toilet clean and spacious"
Pros: "Helpful staff at the gate & on the flight"
Cons: "I usually like airline food in economy class - this trip we splashed out & upgraded to business class & were very disappointed with the food: weird dinner choices which weren’t very flavorful & continental breakfast was dried cold cuts & rubbery cheese. The coffee too tasted like it came from a machine, very odd. I think I’ll stick with economy class - business wasn’t worth the huge extra cost!"
Pros: "Good service, good food. Landed on time even though we left slightly late."
Cons: "There wasn't a TV per seat and you can't select what you want to watch, but this was not really an issue as the flight was only 2 hours."
Pros: "Crew was fine as usual. People are always welcoming and accommodating."
Cons: "I'm going to sound like the old joke, "The food here isn't what it used to be." "And neither are the portions!" It's a long-haul flight, though, so there ought to be more snacks and variety. I was in the front third of the economy cabin, and by the time they reached me they'd run out of 2 of the 3 choices, and the remaining one, a beef goulash, was probably 2 ounces of meat, plus fake mashed potatoes and frozen vegetables cooked to the usual imperfection. Another container had a side of orzo, probably 1.5 ounces, and there was a snack-sized Snickers. That was it until breakfast about 12 hours later on a flight that took off at 10:40 am local time."
Cons: "Flights were late (maybe out of their control, due to other circumstances). There were no vegetarian options in the meals of either of hte two flights."
Pros: "The seats weren’t too small."
Cons: "The crew checking us in seemed to be doing it for the first time. F"
Pros: "Good space and legroom."
Cons: "Option to get more food would have been better since I just got off a long flight. Tray for food and laptop was broken."
Pros: "That I could fly nonstop from Accra to Washington."
Cons: "No typed menu. Most (not all) crew members could have been nicer."
Pros: "Friendliness and response to requests by the crew was superb. The food was adequate."
Cons: "The entertainment system is really poor, outdated, bad quality audio, video, everything."
Pros: "Plane was clean and seats were comfortable. Staff was overall friendly."
Pros: "Went as scheduled"
Cons: "Staff not very friendly - officious attitude"
Pros: "The planes were clean and well maintained."
Pros: "It was a short 1 hour flight on United airlines."
Cons: "crowded overhead bins"
Pros: "I really appreciated that the crew was very understanding and willing to make many water delieries during the flight."
Cons: "It was a pretty crowded flight and it is difficult to make people move so I could get out of my seat on a fairly regular basis for the bathroom."
Pros: "The cabin and crew were super friendly and attentive."
Cons: "The good was horrible. The controller for the in-flight entertainment was archaic and made the gamessage difficult to plane. The plane was significantly late."
Cons: "Cold food."
Pros: "Efficient flight."
Cons: "Bag drop off staff are unfocused with a couldn't-care-less attitude. Cabin crew hardly have a personable disposition - cold and utilitarian: not a smile or a nod!!"
Pros: "I appreciate the safety of the aircraft. Thank God that I had a safe trip."
Cons: "The flight attendants were insensitive to my needs. I requested for a bottle of water and I was denied. I was told that SAA run out of water About an hour to landing and that was not acceptable. Some of the attendants were rude and unfriendly. Hope management take steps to address this concern. Thank you."
Cons: "Seat divisions were like metal walls."
Pros: "Breakfast was ok."
Cons: "Flight was very late leaving Accra, and no reason or explanation was given. As a result, some people barely made their connecting flights from Washington, Dulles airport."
Cons: "Kosher food awful"
Cons: "The food was bad period. I didn't each much of it. The beef was particularly bad."
Pros: "clean big cabin with lots of overhead space"
Cons: "crew seemed angry to have to be there."
Pros: "The crew and food"
Cons: "It's time to put more padding on those seats. Eleven hours on seat cushions that have no give plays havoc with the back and butt."
Cons: "entertainment system was unavailable"
Pros: "Real silverware. Plenty of room."
Pros: "Crew, food and entertainment are great. Crew makes sure they keep passengers hydrated!"
Cons: "Plane was late and threw the overall boarding process off"
Pros: "Friendly flight attendants. Great food. Attendants kept passengers "watered""
Cons: "Sound at my seat was not working. Tried different ear phones but none work with that particular location."
Cons: "Entertainment system had to be re-booted and when they got it working, my system would not work in my seat at all. Made for a very long and miserable flight home."
Cons: "Flight was delayed and cabin crew had no customer service skills whatsoever"
Cons: "Although mechanical problem had been known about for more than 6 hours, passengers only received notice of a delay 2 hours before the boarding time. The delay continued to be extended until it reached an 8 hour delay. The "mechanical" problem was the need to replace a tire. The airline told us that they had to send a crew form Washington, DC to New York to drive back with the tire. Including the time of the delay and the additional time that the plane was on the ground prior to the delay, this "repair" took 18 hours. As a frequent flyer, I received an email from the airline that the flight was going to be delayed the full 8 jours. The board at the gate initially only listed a 3 hour delay. When I inquired, the attendant told me not to say anything because that had not been officially announced yet. Once we boarded the plane, there was no apology. As we boarded (after 18 hours of the plane being at the same gate), they announced that they would then begin refueling the plane. Throughout the flight, the crew seemed annoyed and annoyed. Throughout the delay, other passengers talked about similar delays and the financial issues that the airline has been having. I would avoid this airline - they seem to be struggling."
Pros: "The food, air crew respectful and dedicated to duty"
Cons: "Everything was perfectly ok"
Pros: "Crew. Comfort."
Cons: "reduce baggage charges."
Pros: "The crew whas perfect, the seats comforted and the food whas good."
Cons: "The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET."
Cons: "cramped boarding space and Addis airport. Inadequate space for volume of traffic. Capital investment in expansion required if Ethiopian to compete!"
Cons: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Pros: "the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable"
Cons: "at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,"
Pros: "The landing was smooth and so was the whole flight! Loved it"
Cons: "Food. I ended up throwing up shortly after eating"
Pros: "Fine flight with good meals."
Cons: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."
Pros: "Excellent seat"
Pros: "Very good,on time good service"
Cons: "Better seats on business in boing 737 800"
Pros: "The crew was amazing. The crew is an asset to the airline"
Cons: "Boarding is chaotic."
Pros: "The food was good, seats were quite comfortable and the crew was awesome"
Cons: "The entertainment was not that great"
Pros: "Comfortable because the plane wasn't full."
Cons: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."
Cons: "The orderliness during boarding needs more work"
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Pros: "The boarding was superb."
Cons: "The food is ma ma!"
Cons: "Flight was delayed so many times, without reason given. On arrival in New Delhi, the airline lost my bag. Everything about this experience was really bad."
Pros: "Everything was to my satisfaction."
Cons: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."
Pros: "Not stopping in Blantyre"
Cons: "No comment"
Cons: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."
Pros: "On the sequrity check our watch was stolen. And we did not get any help from ethiopian airlines...we would like to get help."
Cons: "Waiting for customer service"
Cons: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Cons: "untrained staff, pathetic food very conjusted spacewise."
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Pros: "The flight crew was pleasant and helpful"
Cons: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
Pros: "Spacious, good entertainment system"
Cons: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."
Pros: "Children running up and down isles screaming while I was trying to rest. I had to go to the rear of the plane to ask the stewardess to bring it to a stop. They should have stopped it BEFORE I had to ask them to stop it."
Pros: "צוות אדיב ורגיש לנוסעים ויעיל"
Cons: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
Pros: "The food was terrible but it was somewhat editable. It could have just been because I was so hungry I could eat anything too."
Cons: "The staff was rude, the boarding was a mess, the cabin was at least a little cooler than previous flight but still very uncomfortable, the amount of announcements was absolutely absurd!!! It was almost an announcement every 15 minutes. And the plane played music (terrible music) for 45 min extremely loud after taking off AND and hour before landing. It was so awful and so loud you couldn't even hear your own entertainment playing from your own headsets. I understand music while boarding and de-planing but there is absolutely no reason to have that playing that long after take off and hat soon before landing."
Cons: "I'm 1.89 and knees are jammed on this flight. Legroom is better on their long haul flights."
Pros: "Good food and drinks"
Cons: "No entertainment"
Pros: "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."
Pros: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Cons: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Pros: "Everything including crew members ."
Pros: "Like a third world flight, I could not purchase a wifi. Service is excellent."
Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board."
Cons: "not quite enough time with all the announcements to finish my movie."
Cons: "My luggage was lost"
Cons: "The flight schedule was changed and despite contacting Ethiopian multiple times, they did not comprehend the problem. I was scheduled from Dar to Blantyre to Lilongwe then to Blantyre AGAIN, my obvious final destination. Luckily the crew at Malawian Airlines allowed me off the plane early and edited my booking for the return journey efficiently and easily."
Pros: "Friendly team."
Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Cons: "Lack of customer service. Due to the delay in Washington, we missed our connecting flight. Though the EA personnel knew of our delay and missed flight, we still had to wait in line at the counter for 3 hours in order for them to put us up in a hotel and make other arrangements. Though they had 15 hours to do this for us, they did not. They served some customers and did not serve others. There was no communication whatsoever, they just handed us papers without explaining what was happening."
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Pros: "Most things were fine"
Cons: "I don't like the 787 dreamlike at all: it is not built for pax like me who are taller than average. I can hardly remember an occasion when any of the cabin crew smiled."
Pros: "Smooth Flight."
Cons: "The food."
Airlines flying from Malawi to Toronto have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Malawi to Toronto
Masks required on board, masks provided on flights from Malawi to Toronto
Social distancing seating
Middle seats unavailable to book on flights from Malawi to Toronto
Testing for antibodies, testing for symptoms for flights from Malawi to Toronto
Waiving of change fees. Search flexible flights from Malawi to Toronto