Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Pros: "The crew was nice"
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Pros: "New plane, video in every seat"
Cons: "Organizing boarding better. Confusion in rules."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Cons: "Fix broken seats and tv screens"
Pros: "Yravelling goes well when workers are competent and organized."
Cons: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "Smooth flight"
Pros: "It is a short trip from Atlanta to Augusta."
Cons: "No complaints...too short of a trip to complain about anything!"
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Not enough legroom"
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "My bag was roughed up a bit. Protective belt was torn off & signs of light damage."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Cons: "Delta seats in Economy are smaller (narrower) compared to their competitors."
Pros: "Im a delta traveler I prefer delta over any other airlines so everyg went great kudos to everyone specially to my very friendly flight attended he was a male really funny. Movies great to bad I couldn’t finished the movie I was watching we arrived 20 minutes earlier so awesome."
Cons: "None everything great"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Cons: "Seats are very small."
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Pros: "Enjoy able"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "On time Clean airplane Smooth ride Friendly staff"
Cons: "lack of carry on luggage space. very tight. gate agents did not care about the customers. I had to stick my bag under the seat and only half would fit so my feet did not fit with my bag. it was a back pack. I do not prefer checking luggage since I've had so many bad experiences."
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Pros: "The crew and the food were great!"
Cons: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Cons: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Cons: "New variety of food"
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."
Pros: "Great crews, excellent customer service"
Pros: "The crew was amazing and extremely helpful!"
Cons: "The food could have been better"
Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Cons: "Excelente aerolínea"
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Cons: "boarding wasn't good."
Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Pros: "Good food and service"
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Cons: "Engine noise in the cabin is loud."
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Cons: "Please see comments above about this flight."
Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Pros: "I didn’t actually liked the entertainment"
Cons: "I just didn’t enjoy the entrainment."
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Pros: "What’s not to like!"
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"
Pros: "Arrived on time"
Cons: "Cattle car accommodations"
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Pros: "Great food, pleasant crew."
Cons: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Pros: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Cons: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."
Pros: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Cons: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Pros: "Not much"
Cons: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Pros: "The airplane was new, good food and service."
Comfortable aircraft, clean facilities and friendly staff.
food was awful and were told if food is left then you will get it else good luck and so we stayed hungry. seats were uncomfortable and actually hurt my back. so much for first class
Pros: "The flat bed"
Cons: "The Captain made loud announcements waking you up"
Pros: "There is nothing to like about the flight"
Cons: "There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it."
Pros: "Food was great, seat was amazing"
Cons: "Boarding was done by bus and it took too long and it want comfortable"
Cons: "The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling."
Pros: "Seats super comfortable. Big screen entrainment."
Cons: "One more time offer drinks for a very long travel time (other 10H)."
Cons: "More organized boarding process"
Pros: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Cons: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Cons: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"
Cons: "Wait time on buses from-to airplane to terminal was long."
Pros: "Everything was on time"
Cons: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Pros: "Great Crew nice plane"
Cons: "Uncomfortable seats, not enough space for carry on, due to luggage cost is way overpriced, as well as seats too expensive"
Pros: "The tripulation are very nice people."
Cons: "The space between seats are small."
Cons: "The flight was with some delay."
Cons: "The long delay, more than 1.5 hours."
Cons: "Unruly boarding lines. Plane late .flight attendant less than friendly"
Cons: "The fact that people in coach class up to rows 28 as 2 choices of food and from row 29 and up have no choice we have to eat what they have twice to me"
Pros: "The web page said that I did not have to pay for my baggage, but I had to pay an expensive price."
Cons: "You have to add the price that we really going to pay, not a price to make the people think that it is a cheap price."
Cons: "Not getting new business configuration"
Pros: "Quick... I was happy to be out of there"
Pros: "The airplane crew was very professional. The entertainment was very good."
Cons: "Space and mobility was very limited."
Cons: "Ground personnel one crew member in particular was unfriendly uncaring and unwilling to find a responsible resolution for the problem"
Cons: "Flight was late and made me miss the connecting flight"
Pros: "Food was good."
Cons: "Flight was delayed"
Cons: "Flight was over an hour late, and they would not let us take our carry-on luggage on the flight even though there was plenty of room in the overhead compartments, which caused us to miss our return flight home overseas. No customer service desk at the airport. Ended up costing hundreds of dollars more to book another flight home."
Cons: "I had 1 jour layover but was a big lide for air line I would never travel with this air line again the rest my life They have me pay my luggage. That is stealing from customers Butshit"
Pros: "Ability to see a bit of Lisbon on the way"
Cons: "Baggage charges that were not shown anywhere on the website. A nasty surprise when we checked luggage. Lost wallet on plane and customer service was unhelpful."
Cons: "The boarding was delayed"
Pros: "People were very nice that worked on the flight. Smooth flight."
Cons: "Seats were hard as a rock"
Pros: "Luckily had a 4 seater row for us 2 only."
Cons: "Delayed 3 hours leaving Lisbon due to mechanical failure. As a hub more planes should be readily available."
Pros: "Flight was in Time"
Cons: "We got only mineral Water on the Flight but booked a full service flight"
Cons: "We were advised as we boarded that there would be no meal/snack service on the 3 hour flight. There was no time to purchase food at this time. It would have been good to have a big sign in the check in desk or a PA announcement so passengers could make alternate arrangements."
Cons: "Non reclining seats"
Cons: "Food was a piece of bread with some ham.....why bother?????"
Cons: "Very poor check in!! We checked two bags when we went to the desk to get our boarding passes.....then when we were boarding the plane, I went through without a problem but my wife was flagged. we were informed that we now had to pay for our checked bags..both of us even though I had already been cleared. 70 dollars was needed...and so with our flight ready to leave we had to just about run 250 meters and then back 250 meters to catch our flight....we are in our 60's!!!!!. If we had to pay we should have been told at check in! and to make matters worse both of our checked bags are carryon size...we only checked them because we thought it would be convenient. Given that it was not our mistake that bag fee should have been waived....very poor customer service to people who have flown TAP many times........"
Pros: "seat very comfortable...excellent entertainment choices"
Cons: "crew were Zombies at best....invisible otherwise.....food and beverage choices abyssmal"
Pros: "Slept the entire way there. Comfy seats"
Pros: "Once you get to the airline all is good"
Cons: "TAP changed the flight and only allowed 1 and one-half hours to transfer. You need to go through Portugal custums and the line is long."
Pros: "Andrera Araijo was extremely friendly, attentive and energetic. She smiled through out the entire flight. Whether she was attending to me or a fellow passenger it was all smiles. She definitely made smile. God bless you Andrera!"
Pros: "New plane. Great service."
Cons: "Seats are very small. No entertainment system."
Pros: "Seating...cleanliness...service....crew was fabulous....food exceptional. Smooth flight."
Pros: "very pleasant experience flying TAP. Baggage check was free, and for our international flight we had a top notch entertainment system in seat. Would definitely fly again!"
Pros: "Love it!! I can't wait to fight again"
Pros: "Roomy, clean, meals included-didn't think airlines did that anymore, very friendly staff"
Cons: "Nothing-no entertainment but this was a short flight so didn't matter to me"
Cons: "We were told that the flight had wifi and it didnt. The video units on back of seats were okay- not great. The audio on the headphones was not good at all."
Pros: "So much more leg room than the first flight, was able to fully stretch out my legs when needed. Better entertainment with so many viewing options; was able to watch 4 movies."
Cons: "Turbulence was pretty bad, but I can't fault the airline for that. Food was typical plane food, but they did cancel the second meal due to turbulence. At the end of a 9 hour flight I was starving by the time we landed. Constant updates over the loud speaker by the pilot and stewardess got annoying; felt like every 20-30 minutes and saying the same thing, and saying it in 3 different laugages."
Pros: "Everything was perfect. More than I expected and would certainly fly with them again."
TOO MANY LINES AND CHECK UPS TO GO THROUGHM. 3 HOURS FROM SCANNING THE LLUGAGE UNTIL REACHING GATES 6 CONTROLS. SWENT DIRECTLY TO BOARD THE FLIGHT. ASKED TO BE SEATED TOGETHER WITH MY WIFE AND 3 KIDS AND EACH GOT SEND AWAY FROM EACH OTHER. CREW DIDNT WANT TO HELP.
Pros: "Very comfortable & spacious seats. We were provided with blanket, pillow, mask, socks. Nice food and tea service."
Cons: "No personal tv."
Pros: "Great crew."
Cons: "Flight was delayed by about half hour & so was arrival."
Pros: "Most of the crew was nice."
Cons: "The food was bad, all four planes on our trip were delayed, and they lost our luggage."
Pros: "I was eventually brought to my original destination"
Cons: "Missed my connecting flight because there was a delay in boarding. Staff did not make any announcement stating that people who do not have connections to please wait so that people in my situation can possibly make their original connection (neighbor same problem). Poor explanation for lost luggage"
Pros: "Amazing cabin crew"
Cons: "Not waiting forever"
Cons: "Take off should be at time Install screen inside the aircraft for entertainment"
Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."
Cons: "I do not have until now one of my laggage"
Pros: "The pilot flew very fast to make up for time lost."
Cons: "We boarded late at casa. Very unconfortable."
Pros: "very bad not clean sting like bad smell in the flight"
Cons: "An old woman took my seat!"
Pros: "food is excellent"
Cons: "they changed our plan without compesation."
Cons: "My daughter's luggage when I saw it at baggage claim look like it has been rolled and dragged through mud and it was wet and has two rips/holes on the bag."
Pros: "Normal transatlantic flight. Nothing bad happened."
Cons: "Boarding is not efficient and very disorganized. Lead to a slow boarding."
Pros: "The aircraft and service"
Cons: "Don’t know"
Pros: "Good movie options"
Cons: "Awful food, slow service"
Pros: "No e"
Cons: "Flight Attendants completely ignored all my requests Flight attendant we're the most rude I have ever dealt with I have been flying for over 43 years now and first time on Royal Maroc. Flight attendants did not give us any choices when it came to meals, just throw a package at you to eat like a dog."
Cons: "Oman airlines refused to board in zurich without any intimation neither from airlines nor from agency I am an heart patient and got mild stroke when I heard this and I paid 550 Swiss Frances to take the same flight on same time I need to peruse this case on top priority and reimburse the payment. Awaiting for your urgent reply. I want to know what could be the reason before I need to take further action."
Pros: "My bags where opened and my items where stolen from my luggages"
Cons: "They canceled my flight forcing me to leave my vacation a day early with not even a 24 hrs notice. This resulted in me losing out on money that I had already spent on tickets, the place we were staying, parking my car etc."
Pros: "We arrived safely."
Cons: "A majority of the staff was rude. The plane was outdated. There was no in flight entertainment."
Pros: "Crew was very friendly and nice."
Cons: "Boarding took forever"
Cons: "We sat on a hot bus blowing hot air on the tarmac waiting to board the plane for 15 - 20 minutes. Then we sat on a hot plane with no A/C without updates for 30 minutes. It was a terrible waiting experience and I was very uncomfortable, especially with my infant in my lap."
Pros: "Staff and comfort were top-notch. I loved flying RAM!"
Cons: "I could bring or purchase a bottle of water on board. I have anxiety and am constantly dehydrated from my medication so that was a bit frustrating."
Cons: "They say they provide people with a lounge (salon) to rest in while in transit but the place has no clean toilets, and not Bligh seats to relax and be comfortable. The planes have no entertainment and I feel as though I was targeted and asked to move my seat 3 times before take off! Will not be flying Air Maroc anytime soon."
Pros: "Seats are comfortable"
Cons: "Food is not good, when srrieved in casablanca no business busses ere waiting"
Pros: "Comfortable seats, food is not bad"
Cons: "The crew is unprofessional. One crew member walked in on me in the bathroom, then told another passenger about it and laughed, then proceeded to joke with me about it right after and when we landed. I've written to their corporate office. They need a lesson from Lufthansa crew members, ASAP."
Cons: "Pain et viennoiserie glacial."
Pros: "Food was pretty good."
Cons: "One hour delay at the gate before departure. Packed flight, cramped seating."
Pros: "The food was just okay."
Cons: "Boarding at CMN was the most disorganized mess I have EVER seen with people just jumping in wherever they felt like it and the gate attendants chatting, giggling and taking their time. The air on the plane was not up enough so it was incredibly HOT the entire flight. In fact, there was a baby across the aisle screaming the entire flight because she was overheating. The crew did nothing to help the situation and were only around to deliver food/drinks and that was about it. There was no entertainment so that made the flight even more unbearable. I have asthma and am allergic to cigarette smoke and someone was CLEARLY smoking on board the plane somewhere but the crew did nothing about that either. The crew was significantly more rude on this leg from CMN to CKY and I am not sure if they feel this is acceptable because of their destination but I can tell you that it is NOT! Everyone on board is a paying customer and deserves the same respect. Also, please do not assume that everyone on board speaks the same 2 languages."
Pros: "The staff was nice and it was on time departure."
Cons: "No inflight entertainment Horrible food"
Pros: "The in-flight services are good, crew speaks French and English. Moroccan food, good space for legs and arms (economy class), and aparently a good in-flight entertainment (I devoted my time reading a book, so I didn't use it except to follow the flight progress) Read the bad points, I would give a 4 or 5 for this flight If I could skip the break at CMN airport"
Cons: "The airport (CMN), which works as a hub for Royal Air Marroc, is terrible, long queues, only few workers speak English, lack of information and/or instructions. - I think the worst are the ones which say "yes, yes" instead of just say "I don't speak English" In my first flight they didn't transfer my luggage during my flight transfer in CMN airport, which arrived 7 days later. The company do not do efforts to annouce that they pay the accommodation for flight transfer, in CMN, with more than few hours"
Pros: "Entertainment, boarding, crew, comfort"
Cons: "I ordered kosher meals three weeks in advance and they did not provide any on my return flight to NY.. It's a long flight to have no food.."
Cons: "Very very poor customer service"
Pros: "Good entertainment options on personal screen."
Cons: "Crew wasn't especially friendly or helpful when I asked questions. When I checked in, the rep didn't ask me my seat preference and put me in a center seat; it was extremely uncomfortable."
Cons: "my seat did not go back"
Pros: "The new plane."
Cons: "The food was subpar. The flight attendants were rude and snobbish. The flights entertainment was minimal."
Pros: "service hotel during transit food in the plane kindness of the crews"
Cons: "nothing it's all about the airport, not the flight"
Pros: "Pleasant in helping me skip security line with short connection in Casa."
Cons: "Conakry to Casablanca leg always jam packed, uncomfortable. Add more flights please. Please enforce seat assignments, particularly when 100% sold. Always find someone sitting in my seat when I board and staff usually does nothing about it. For a flight from 2am to 6am, i would rather sleep than eat....and please don't wake me up to offer food."