Pros: "Not much"
Cons: "Crew kept bumping me in flight. Deplaning took too long."
Pros: "The crew amd aircraft was wonderful"
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "Stop charging for checked bags"
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pros: "Quick flight...ahead of schedule"
Cons: "Cheese It’s are boring...miss the snack mix"
Pros: "The crew was amazing this round I got good seats"
Cons: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Pros: "Friendly crew."
Cons: "Slow boarding."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "Microphone in seat 31 E (isle seat) did not work. It has a short in it."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Cons: "No food, just snacks and no place close to the gate to eat."
Pros: "No power plugs on a six hour flight? Wifi was down and the audio didn’t work in my seat. Crew was super snarly and unhelpful"
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "Attendant was very good at explaining ground staff members actions to a fellow passenger"
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Pros: "The movie options."
Pros: "Everything was smooth and great! Delta is really big on on time flights and I like that!"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Cons: "Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule."
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "The flight was on schedule"
Cons: "It was crowded and cramped."
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Cons: "Seats are very small."
Cons: "entertainment system had terrible touch response flight was delayed by 1.5hrs"
Cons: "lack of carry on luggage space. very tight. gate agents did not care about the customers. I had to stick my bag under the seat and only half would fit so my feet did not fit with my bag. it was a back pack. I do not prefer checking luggage since I've had so many bad experiences."
Pros: "We had originally booked seats that were not together but we're able to change them at the gate. We sat in the last row of the 777 which only had 2 seats on either side of the plane rather than the standard 3. The seats still reclined tho not as much as the other rows. Food was free and excellent- so was the entertainment (I watched 4 movies on the 14 hour flight). Crew was great. Alcoholic beverages were also free but we don't drink so it didn't matter."
Cons: "The flight from phx to lax was ok but it was a small plane (CRJ700) and we're big people. No amenities whatsoever except for soft drinks, juices and peanuts. Flight was on time and made the connection with time to spare."
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "KLM crew exceed our expectations"
Pros: "Slow service."
Cons: "Better communication!"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "The crew"
Cons: "Seat comfort"
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Cons: "Long haul flight made pleasant by KLM"
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Pros: "Everything. Staff incredible."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Cons: "Entertainment system was not working on all seats"
Pros: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"
Pros: "The crew was great"
Cons: "1-2 +cms leg space"
Pros: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Cons: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Cons: "New variety of food"
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Cons: "More options for gluten free food. Always get the same dish"
Pros: "Arrived on time."
Cons: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "Amazing crews!"
Pros: "The cue lines per zone are a brilliant idea!"
Cons: "An explanation to passengers as to why there was a backup between the gate and the plane."
Cons: "More water provided during the flight. Also, the second meal was not very good."
Cons: "boarding wasn't good."
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Pros: "Good food and service"
Cons: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Pros: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Pros: "Good quality flight"
Cons: "But delayed and lost baggage"
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Cons: "Tiny uncomfortable seats."
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Cons: "Nothing to like"
Cons: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Pros: "Nice staff, very professional and helpful."
Cons: "Screen broke half way through flight. Food was poor"
Pros: "The quality of service from the staff and their courtesy. A great asset of the airline."
Cons: "My luggage was left behind - this despite my being lifetme platinum."
Pros: "Easy, fast, comfortable, no hassles"
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Pros: "What’s not to like!"
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Pros: "This is what happens when you get roped in by a low price."
Cons: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Pros: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Cons: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Pros: "It es a good flight back"
Cons: "Items missing on duty free purchases"
Pros: "Very old plane with very poor screens where images was horrible"
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Pros: "Crew was great"
Cons: "Not enough food"
Pros: "Nice Flight Attendants Good Food"
Cons: "Flight was delayed by 1.5 hours"
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Pros: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Cons: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Pros: "I like the service of AF"
Pros: "The airplane was new, good food and service."
Pros: "they gave me the special food"
Pros: "Boarding was smooth"
Cons: "More entertainment choices"
Pros: "The crew was very attentive"
Cons: "As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks."
Pros: "Everything was perfect on the flight. The service, the food and the crew."
Cons: "Seats are a bit small. Not very comfortable and touch screen of entertainment system was slow."
Pros: "Zone boarding"
Cons: "Very hot terminal quite sweaty"
Cons: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Pros: "I was first in zone three to enter the craft. Still overhead bins!!"
Cons: "Worrying about overhead bins!"
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Pros: "Had to cancel due to flooding at my house. Air Canada was super kind and offered me a credit. Thank you!"
Pros: "Where do i start? It’s a short flight to be sure but air canada planes never feel like many Other airlines’ mini planes or puddle jumpers. they seem new, spacious, seat back Entertainemnt, just great. Also, there is no scrimping on Service. How many Delta or united or American flights have i taken on this route only to be told “coffee or water” and sometimes no coffee “the flight is too short”. Nonsense! Granted I was in business, but I had a full hot breakfast served and a full array of beverages offered. It AC can do it, everyone can. The flight attendant was lovely."
Cons: "The flight was too short :)"
Cons: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Pros: "On time,good boarding."
Cons: "Out of food to buy for dinner."
Cons: "Delayed for almost 2hrs"
Pros: "Boarding was easy"
Cons: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Pros: "The counter assistant was very, very nice."
Cons: "It is good that the flight was very short. The seats were crammed together and the plane was very small. I felt like I was in a sardine can."
Cons: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"
Pros: "the pilot did a great job. the crew was nice."
Cons: "It was interesting to me that the plane used for a 4 hour flight (this one) was smaller than a plane used for a 1hr flight. I was uncomfortable the entire time. this was a redeye flight, departing at midnight. the cabin lights stayed on for the first hour making it impossible to dose off. we were given a 'snack' of a disgusting chicken wrap slathered in mayo. it was inedible. oh, and accompanied by a large kitkat bar. I mean. Who came up with this combo? there were no screens, no in flight entertainment unless you wanted to run down your phone battery or rent an ipad for $10. I was truly disappointed."
Cons: "Flight was delayed for several hours, while the crew assured us it was on the way. When it landed they still said it was being prepped. Then at 10pm or so, they said it was cancelled. Then we waited another hour and a half to speak to representatives and get our hotels. Then another hour to the hotel to go to sleep. Because I had to be back at the airport in 7 hours to catch the next flight. It would have taken me 2 hours to drive to Seattle from Vancouver."
Pros: "Service was on time & staff was friendly and helpful."
Cons: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."
Pros: "The snack selection is excellent"
Cons: "No complaints"
Cons: "Delay was not explained, gate change was not communicated. Poor communication overall."
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "Nice service by flight attendants"
Cons: "Late departure due to mechanical issues."
Cons: "The flight was at least 1/2 late leaving. We were told we had to detour to Toronto to refuel as the plane couldn't hold enough fuel to make it to Los Angles. This caused us to make an unplanned stop which added a total of another 2 3/4 hours to our trip. Really not enough fuel to make a trip we paid for. The cabin was very warm, and we had already eaten our food we brought. Many people missed connections... Not pleased with Air Canada"
Pros: "Alles goed"
Pros: "Air Canada was kind enough to give us a hotel voucher."
Cons: "The flight was cancelled and we weren't informed until we arrived at the airport. An email was supposedly sent, but I didn't receive it. We had to fly out the next morning and missed half a day of work. Fortunately, we didn't have anything important scheduled."
Pros: "No issues with the plane or service itself but we were stuck waiting for a replacement plan for a late night flight and departed 4 hours after schedule."
Cons: "Old planes,limited food"
Cons: "7 hours flight delay"
Pros: "Lots of leg room and was able to board early"
Cons: "Food not good"
Cons: "I did not take it."
Pros: "It was on time - no delays"
Cons: "Would have liked some snacks along with the drinks offered."
Pros: "Media and staff"
Cons: "No organization for filling planes. Worse than Rome."
Pros: "Cabin crew were really nice."
Cons: "The media selection was minimal."
Pros: "I liked the airport design at Montreal."
Cons: "the whole process in Montreal seemed cold. Not really friendly compared to our domestic flight from Los Angeles to Montreal. The crew weren't very friendly at all. It's as if we were bothering them to ask a question or for them to give a smile once in a while."
Pros: "Fast flight"
Cons: "No leg room Overbooked Bad choice of movies"
Cons: "There was little seating space. I was unable to fully recline back because the person sitting behind me was too tall. Also had broken/uneven food tray."
Cons: "put on stand by, while this was a non required stop over to Brussels."
Pros: "The entertainment selection was decent."
Cons: "Pretty much everything was a bad experience from start to finish. The flight was delayed a half an hour which is fine and can be understandable. The space in the seats was almost criminal for an 8 hour flight. Pretty the equivalent of having people shoulder to shoulder. Impossible to try and sleep on an overnight flight. During mid flight I noticed that I had a lot of trouble breathing and thought it was just me. My wife said the same thing to me and someone on the flight needed medical assistance for oxygen. It was extremely hot the whole flight with no ability to control the air flow which made it even worse. The entertainment selection was good however the device was almost unsable because it was very laggy and it wouldn't select what you wanted. It was easily the worst experience I had and I only really went into some of the details. Having trouble breathing was by far the worst part and I couldn't believe it. My flight back was glaringly better so I'm perplexed by why this was so bad."
Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."
Cons: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."
Cons: "Flight was delayed 40 minutes."
Pros: "Boarded and arrived on time."
Cons: "Too much waiting at Toronto airport"
Cons: "My tv didn't work"
Cons: "No free meal on 6 hours flight, small plane, chanel gates..."
Pros: "Flight crew including cockpit were kind, courteous, professional, appreciative and much appreciated."
Cons: "Ground crew - grouchy, uncooperative and down right unprofessional!!"
Pros: "Great short flight"
Booked economy through United - air canada treated it as standby and was almost refused boarding.
Pros: "Crew in flight was nice and professional Sit in 1st class was comfortable"
Cons: "For this flight everything was good"
Cons: "Late crew caused delays"
Pros: "Timeliness, professional staff and crew"
Cons: "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"
Pros: "The flight was easy and quick. These small planes are actually pretty comfortable."
Cons: "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."
Cons: "Tell me to get the United app before we're in the air, I had no entertainment the whole way"
Pros: "Stuck in Chicago. Never made it to Denver because of weather. Had to get hotel."
Cons: "Better accommodations by United."
Pros: "The onboard crew was great and the agent at the Dulles airport who helped with my ticket was great (don’t remember her name)."
Cons: "I couldn’t upgrade my seat since my ticket is ‘restricted’ even though I am willing to pay more for another seat. I am a tall person and was assigned a middle seat for a 7.5 hour flight. Flight was also delayed getting into Munich so I missed my connecting flight."
Cons: "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."
Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"
Cons: "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"
Pros: "Good communication from crew concerning updates and ETAs."
Cons: "Service was a bit brusque at times, but never unkind."
Cons: "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."
Cons: "Not atypical of this airline and flight, we sat on the tarmac for 1 hr 45 minutes after boarding for a repair."
Pros: "The flight crew was courteous and efficient."
Cons: "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."
Cons: "Smoke on the plane crazy delay"
Pros: "The crew went above and beyond to help my wife and I find her personal items. It's greatly appreciated!"
Pros: "Punctual flight, fabulous flight attendants, and the best airline food I’ve eaten in a long time. I can’t remember the last time passengers were given a menu to order food from ."
Cons: "No WiFi on board"
Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."
Cons: "death in family. refuse to refund tickets. I will never fly united again."
Pros: "The United employee at baggage claim was quick to assist. She gave me a new bag to transfer all my belongings and a flight voucher for my damaged bathing suit."
Pros: "Landing in Dulles"
Cons: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Pros: "Courteous attendants. On time."
Cons: "Small seats, no leg room, no entertainment, miss the glazed nuts days. Had to pay $25 for 1st bag"
Pros: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Cons: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."
Cons: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."
Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"
Cons: "Delayed delayed delayed"
Pros: "It was a pretty standard flight. Nothing stands out."
Cons: "We were delayed due to mechanical issues, had to wait for a new plane...took a long time - 90+ minutes. However, they kept us in the loop and we knew exactly what to expect. Handled as well as can be expected."
Pros: "Nice staff clean planes"
Cons: "Seats too small no in flight entertainment in first class."
Pros: "Pretzels is not enough I pay a lot to travel"
Cons: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."
Pros: "Boarding was quick, staff was friendly and helpful."
Cons: "No in flight entertainment..."
Cons: "That my flight to Seattle was delayed 4 hours, and that my return flight was delayed 1.5 hours as well."
Pros: "Very comfortable and flight was on time. Flight attendants were friendly and polite."
Cons: "The fact that you had to pay for one check in luggage"
Cons: "Small seat One bathrokm"
Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."
Pros: "Board on time Friendly staff Pilot said hello"
Cons: "Very loud inside cabin. Louder than usual I should say. Seats a little snug. Also, was trying to sleep and attendant woke me up twice. Once to ask if I needed a beverage. Another time to see if I had trash."
Pros: "Flight attendants tried.. United booked a hotel room for the night."
Cons: "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."
Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"
Pros: "Entertainment should really be N/A. Landing was a little hard but all in all it was a good flight."
Cons: "Everything was very smooth. No issues."
Pros: "I like that they waited for me before they took off"
Pros: "Can't really remember if I liked anything."
Cons: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."
Pros: "I missed my flight and was willing to rework my schedule and therefore United was willing to work with me. I received a flight change for free because of recent terrorist events and I am grateful for the help. All of the staff was extremely friendly."
Cons: "It probably isn't United's fault, but since a terrorist attack occurred in France a lot of people were trying to fly back to the U.S. from Rome at the time. I missed my flight because the line just to get into the terminal building was hours long. See positive comments to learn how United handled it, but was still stressed I missed my flight home. I actually ended up flying home from Barcelona"
Cons: "Delay caused us to miss last flight of day. We have been sleeping on floor of airport for 9 hours. Same thing happened in the beginning of the trip from dallas to chicago. Oh, it was our honeymoon!"
Pros: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Cons: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."
Pros: "The flight crew was very helpful and organised the connection between two flights very well under pressing circumstances when there was only 15 min between the flights and the boarding gates being in opposite ends of a big Munic airport"
Cons: "The flight was delayed for 2 h, so we had to run through Munic airport for connected flight. Good sport, but rather tiresome."
Cons: "My flight was cancelled. When I called United I was in hold for an hour only to be told that my airline was not United but Air Canada. When I called air canada I was on hold for another 45 minutes. They rescheduled my flight for another day. I lost one day of my vacation."