Daily cleaning, installation of cabin HEPA filters on flights from Québec City to Italy
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There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 19h 50m
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Scores according to KAYAK customer reviews
Pros: "Entertainment was great, excellent movie selections, and games."
Pros: "The crew and entertainment"
Pros: "Great smooth flight, crew were friendly and many movies and shoes to choose from."
Cons: "Seats are tight and not much leg room for the unfortunate ones who fly Economy class. Food was ok."
Pros: "Delay was for 30 min"
Pros: "The crew was really great and helpful"
Cons: "Only thing that could have been better was ginger ale."
Cons: "Need more leg room. Cramped for 8 hours is not a good thing"
Pros: "Water provided."
Cons: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Cons: "Don’t overbook trafficking of flights, I barely made my connection. My colleague missed this same flight last week and had to spend the night in Zürich. I hope this is not a trend because I will not fly Swiss anymore, as I can not have lost evenings due to flight delays."
Cons: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Cons: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Pros: "I was offered to check in my carry on, it was nice."
Cons: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."
Cons: "We were happy with everthing"
Pros: "Cabin crew were efficient"
Cons: "Open check in counters on time as scheduled. They were half hour late at least"
Pros: "Crew was kind and gracious."
Cons: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."
Pros: "The space of the seat is wide. Nice chocolate."
Cons: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Pros: "Left on time. Quick flight."
Cons: "12 hours flight just one hot meal."
Cons: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Pros: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."
Pros: "i liked the food and the crew. they were nice."
Cons: "the flight was good. nothing to not like."
Pros: "Food was tasty. Crew was very good."
Cons: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Cons: "That it wasn’t a flight to denver"
Pros: "The TVs we’re newer and had a great entertainment selection available for a 12 hour flight"
Cons: "The seats were a very old style. Not very comfortable. Alcohol was required to be purchase which is not typical in international flights of this length."
Pros: "Good and fast service"
Cons: "The size you allow for the hand baggage is insufficient"
Pros: "Online check-in was easy, boarding was smooth, and time on the flight seemed to go by quickly. Seats were a little too close together in economy to fully relax but that's the nature of economy seating. The dinner was very tasty, crew was friendly."
Cons: "My seat-back entertainment system did not work, but I had not planned to use it anyway. For the other three members of my family it did work, but not very well. Fortunately they had other options they brought with them."
Cons: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"
Pros: "The hospitality & staff were impeccable."
Pros: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Cons: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pros: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Cons: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Pros: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Cons: "Warm and excellent customer service :)"
Pros: "Swiss Air is very nice, planes are clean, snacks on board were fantastic!"
Cons: "Why the ridiculous amount of money to check a small bag? For this reason, I would not fly Swiss Air. My fancy sandwich was not worth CHF 50."
Pros: "No assists"
Cons: "Poor service"
Pros: "Swiss is always a tad nicer than the alternatives"
Pros: "A snack was actually served on board! With a beer if desired."
Cons: "Change of planes at gate produced some boarding confusion."
Pros: "Loved the crew and movie options, the hydrating must in the bathroom was awesome!"
Cons: "I wish the seats were more comfortable"
Pros: "EXCELLENT LEG ROOM"
Pros: "The crew was entertaining and pleasant. The flight was short and easy."
Pros: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."
Pros: "Short flight.."
Cons: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Pros: "Food was decent and flight crew friendly."
Cons: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Pros: "Professional, courteous, friendly, timely service."
Cons: "Did not have to do with the airline itself, there were many many families with many, many screaming babies the entire flight."
Pros: "the Crew, the meal, the seat at the window"
Cons: "the late and the not very good Information about the late in Madrid"
Pros: "The thing I liked most was being offered water routinely. I think I had the options to have a glass of water six times on my flight. For some reason flying really dries me out - so I really appreciated that. The seats were more spacious than the average flights I take. There were lots of movie options. There was more than enough space in the overhead compartment. I"
Pros: "Flight was cancelled. Had to sleep in Zurich overnight. Airline covered the hotel and dinner bill though"
Cons: "Next morning the flight was delayed . Lost time in Rome and a night in Rone hotel"
Pros: "Beautiful new jumbo jet"
Cons: "Changed plane and seats so boarding was delayed"
Pros: "Short flight. Not much is expected. 3 stars for no rating, except comfort. Small seats/felt cramped. Not a huge deal since it's a short flight."
Cons: "No negatives or anything that caught me off guard."
Pros: "Very efficient airline; all goes smoothly"
Cons: "Paid for preferred seating but legroom was still very bad. I'm small but the legroom was cramped"
Cons: "The delay at the airport"
Pros: "The crew was good."
Cons: "Poor planning on having the connection in terminals far apart from each other."
Pros: "Crew was great, plane was nice"
Cons: "delayed again, almost missed connection"
Cons: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Cons: "Nothing to add?"
Pros: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Cons: "The seats reclined too far making me uncomfortable."
Cons: "The boarding gate has too little space and was chaos."
Cons: "We were unable to fly this trip due to United cancelling our flight."
Pros: "Airbus A380 -- the most comfortable and quiet passenger plane that I have ever flown in Very friendly service, who even remembered my name!"
Pros: "Very good flight in business class. Comfortable seats and great service."
Cons: "I did not like the delays over one hour delayed"
Cons: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Pros: "Everything worked."
Cons: "Boarding was unnecessarily complex due to poorly trained staff. Flight was late missed my connecting flight. Airline collected fee for advanced seat selection and did not refund when the connecting flights missed."
Cons: "I havent gotten on a flight yet."
Pros: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Cons: "This has been the worst customer service experience of my life. Never flying Lufthansa again."
Pros: "Crew and service was very good,"
Cons: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."
Cons: "Flight delay due to connecting flight"
Pros: "frequent passing out of water and juice; very good dinner; cheerful hostesses; choice of video entertainment"
Pros: "Staff was very courteous. Food was pretty ok and drinks were available during whole flight. Lufthansa is a good airline"
Pros: "The only good part of this flight was that even after the two hours delay of my first flight I managed to catch the second flight since it was delayed too."
Cons: "Make sure you put all the liquids like (small perfumes, mouth wash and medicine bottles) in a plastic bag before you go in for your security check at Frankfurt airport. Frankfurt airport is confusing Flight crew was super rude and disgusted Food is bad"
Pros: "Our next trip we may use the airline again but try a different series aircraft. The flight was smooth and on time. The crew was friendly and helpful."
Cons: "The old airplane, small seats."
Cons: "Very uncomfortable seats too close together. Boarding was late and plane was full. People had to out roller boards understand seats that were too close together. Seemed very unsafe. Stuffy and hot. Terrible turbulence."
Pros: "New aircraft, clean, comfortable"
Cons: "On time"
Pros: "excellent service."
Cons: "I always feel that Lufthansa short changes passengers for the flights to the East. 2 tiny washrooms for business class passengers. Toilet lids non- functional. The flat seats are definitely not comparable to ones for travel in the Western Sector."
Cons: "Not making the flight dinto issues caused by the airline."
Cons: "Close call as had to go through three passport checks before we could change to other airplane. Lacking signage to tell where to go for lines at Munich airport"
Cons: "All good."
Pros: "The crew was friendly. The seats were comfortable. The pilot was fantastic and explained things we were passing as we flew over them"
Cons: "Boarding was very disorganized in the gate area. Two lines just kind of smooshed together. Boarding at the plane was also a hot mess because you could enter from the front or back of the plane and people in the very back that entered at the front had to shove past people entering from the back moving toward the center of the plane."
Pros: "The flight was right in time and the crew was good."
Cons: "I couldn't get my phone to connect to the wifi."
Pros: "See comments above."
Pros: "The crew moved as quickly as possible, and this made bathroom access easier."
Cons: "The small size of the plane made the long-lasting turbulence near the point of landing impossible to ignore. I don't consider this the fault of the pilot, more the size of the plane."
Cons: "Regular economy felt a little cramped."
Pros: "Crew was good."
Cons: "Not on time. Lost luggage."
Cons: "They lost the luggage for nearly all the passengers on the flight. I don't know how it happened, but they "forgot" to load suitcases for over 100 people, and they never even told us. We all just waited for our luggage at the baggage claim and only after we all complained that our luggage was missing did we find out that none of it made it to our destination. Now, we're without luggage for 2 of our 7 days in Italy."
Pros: "Extremely nice staff starting from check-in and till the end of flight, everything was perfectly on time"
Pros: "The seats on the leg of this flight were much more comfortable and there was normal space for feet."
Cons: "The boarding here was completely unorganized. After people had just been in a crowd, they attempted to have people love up, which was futile. Some of the seats were dirty and/or unkempt. The snack option wasn't to my liking and may have been the cause of a stomachache later."
Pros: "The female flight attendants always look great."
Pros: "On time"
Pros: "Crew friendly, good food"
Cons: "Cramped seating, can't select seat until checkin without paying (only airline we were unable to select seat)"
Pros: "I was very frustrated with the booking service and had to change my flight but was unable to. Very very terrible experience and I would not recommend kayak to anyone"
Pros: "We had a four hour delay and were promptly put in a hotel; Sheraton beds are very comfortable, I wish I had more than three hours to sleep."
Cons: "I never heard major announcements regarding the delay or the meal voucher (maybe not loud enough?). If they said it only once, they should've repeated it. It sounds stupid, but I waited for an hour at boarding before I realized the lineup is for meal vouchers and not the flight. Nobody approached or announced anything, I had to go and ask about changes and details."
Pros: "Quick flight good crew!"
Cons: "No in flight entertainment"
Cons: "Delays and boarding"
Cons: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."
Pros: "Staff was friendly. They fixed my flight from Frankfurt to Denver and got me an aisle seat."
Cons: "Leaving late from BOTH legs on the way to England. :-( Being told in email that I was going to have an aisle seat on the flight from Frankfurt to Denver, but then on the day I was told I wouldn't."
Pros: "Plane was delayed because of a computer problem which the Captain suggested was the fault of United. Seats really crammed. Never able to successfully use the WiFi. Newark is a terrible airport!"
Pros: "Crew is great!"
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Pros: "Food OK, seating OK, crew professional."
Cons: "Air Canada, whose flight this was, was understaffed and disorganized in Milan. No kiosks for self service, no identification of which line to wait in for what, lines spilling over into common area with >100 people and their luggage waiting. Waited almost an hour just to get a boarding pass."
Pros: "The crew did everything expected to make our flight enjoyable. Couldn't really have asked for more."
Cons: "We're fortunate we fly business when traveling to Europe, but the comfort on AC Rouge "premium economy" is VERY low. The dilemma is: comfort for a much longer business flight thru Frankfurt to Venice, or a slightly larger economy seat for a direct 8 hr flight YYZ to VCE. "Entertainment" - an iPad!"
Pros: "The crew was very attentive"
Cons: "As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks."
Cons: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Pros: "Friendly attendants, excellent foods"
Cons: "Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn"
Pros: "Liked my seating which I paid for dearly"
Cons: "No entertainment at all!"
Pros: "flight was fast and on time, service was good"
Cons: "seat was in poor conditon , numb after 3 hours on a 8 hour flight no entertainment units mounted in plane."
Pros: "That it got us to Italy."
Cons: "Crew was outright rude, seemed to go out of their way to be disrespectful and unhelpful, no information ahead of time to download the app to get the then subpar entertainment. No wifi option. Seats horribly filthy, gum stuck, trash, magazines all outdated and torn up, and little to no room. Worse than any other airline. food was pretty gross."
Pros: "Food, entertainment and upgraded to Preferred seats in Economy- lots of legroom. I would say worth the $100/person."
Cons: "Seats are not cushioned enough in economy. Needs to be slightly thicker."
Pros: "The boarding was smooth. The attendant at the checking was very friendly and courteous, the website information on the luggage weight was incorrectly worded and we had to transfer some of the clothing to a carrying on bag. The wheelchair attendant was very friendly and courteous she made my mother feel relaxed since it was her first time traveling alone as a disabled person."
Cons: "A snack should have been served. Only juices were served. An announcement should have been made for layover passengers to purchase food at the airport if they are unable to purchase on board with a card."
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Pros: "We flew Toronto to Milan"
Cons: "Air canada doesn't know how to run an airline and should stop trying. They are hurting all of their passengers,and they do not care."
Pros: "My taxi driver comments that " Air Canada is terrible; I'm sorry you fly them!""
Cons: "Nobody ever around to help you; your anxiety is through the roof just trying to get help or any glimmer of kindness! And forget the bastards refunding you!"
Cons: "My original flight was delayed by 3 hours, causing me to miss my connecting flight. Instead of arriving at 9:30 at my final destination I arrived at 1:30 am. Exhausted."
Pros: "Got free internet for their troubles."
Cons: "They boarded us already a half hour late on our plane. Then after we were all boarded they decided to tell us that the pilots had not even landed from their previous flight yet. Once the pilots finally got on board the aircraft they still took another 40 minutes to do their routine checks. Almost two hours later we finally took off."
Pros: "Great crew and helpers on the ground too! Loved the entertainment too! :)"
Pros: "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."
Cons: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Pros: "The crew was nice and understanding"
Cons: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Cons: "Gate 91 was allocated on boarding pass. It was switched to 95 Android did not inform anyone of the 10 pax waiting at gate 91. We were informed by one of the passenger that went to figuer out how Come that only 10 pax waiting at gate 91"
Pros: "Crew is polite but A c should be ashamed to herd people in such tight spaces that are only for cattle. People were scwarming Fidgety Quite terrible Please no longer recommend the ' rouge ' flights to people Regular flights are ok but the rouge They should be ashamed of themselves and you to for selling them"
Pros: "Crew was very nice"
Pros: "Food was actually pretty decent tasting and priced."
Cons: "One of the female flight attendants was quite mean and just had a poor attitude. Glares, muttering under her breath at passengers etc. Overhead storage is just a nightmare! Always filled to the brim. I've heard flight attendants bashing passengers about it openly. Maybe if you didn't charge $25 per bag per leg people wouldn't do this. Something reasonable like 5-10$ would help this problem HUGE."
Pros: "I didn't get on the previous flight"
Cons: "I didn't get on the previous flight"
Pros: "We upgraded to premium economy which made the trip perfect. There was so much more room!"
Pros: "Easy boarding process, nice crew members, food is great"
Cons: "Delayed flight"
Pros: "I liked the airport design at Montreal."
Cons: "the whole process in Montreal seemed cold. Not really friendly compared to our domestic flight from Los Angeles to Montreal. The crew weren't very friendly at all. It's as if we were bothering them to ask a question or for them to give a smile once in a while."
Pros: "It got us where we needed to go safely."
Cons: "No entertainment, understaffed (garbage from meal sat on tray tables for longer than any flight I've flown), uncomfortable seats."
Pros: "Ease of using in air entertainment w my own device"
Cons: "Lights, reading, did not work in our row. Very disengaged attendants stats yes that they needed to be reset. When we asked the 3 rd time she said she'd get us a light to use, never did. When requesting extra water and coffee we were directed to the rear of the plane to get our own refills. Toilet not clean paper empty. Crew on long, raucous break. Finally crew seen taking coffee pots into lavatory. What on earth? There was a distinct lack of engagement from the crew, in general with passengers , not just my husband and myself."
Pros: "That it brought me to my destination"
Cons: "I' a small person is this i entirely uncomfortable, so i can't imagine what it's like for bigger ppl. BTW seems like Air Canada was just opening at 4am, so there were huge lines for checkin but no people were attending the Air Canada counters. THen at about 4:30 they all started coming out. For a 6am flight ppl are supposed to be there 2 hours before. I usually don't feel nauseated on planes but I did for this ride."
Pros: "Food was ok"
Cons: "Avoidable delays caused a late departure from Toronto, then we sat on tarmac waiting for a gate in Dublin. Eventually had to debark into the tarmac and walk in. Delays caused us to miss our next flight to Munich."
Cons: "The airport in Montreal was confusing for continuing flights - lines not labeled well and too long"
Cons: "Missed the flight"
Pros: "Everything was great."
Cons: "Movies were way too old and too little selection. If one does not have a mobile device has to pay for entertainment."
Pros: "there was in flight entertainment, had power outlets, and usb ports in each head rest"
Cons: "snack option was lackluster"
Pros: "Must have been a newer plane. Very quiet engine comfortable seats. I didn't use any onboard entertainment except my own."
Pros: "All crews were nice and friendly."
Pros: "I liked that it all went very smooth."
Cons: "i would want the meal to include fruit and salad, something fresh."
Pros: "Great route! I went to Italy and this has been by far the best route and airline choice. Friendly staff, nice layove in Toronto"
Cons: "they did not have media screens on tans-atlantic fight. Although they did have a network for iPhones, iPads etc., network had very limited options and did not include favorites such as flight maps. Also, food was very basic and breakfast consisted of a piece of banana bread."
Cons: "Plane is dirty and dated. No entertainment"
Cons: "2.5 hour delay and this seems fairly standard with this airline. Going to Toronto we had two long delays and one cancelled flight."
Pros: "Boarding was smooth and the crew was wonderful!"
Cons: "Air Canada changed my seat assignment at the gate. I had chosen a window-seat, but they switched me to a center seat. Also, there is no free in-flight entertainment if you don't have your own tablet/smartphone (neither of which I have). You can rent i-pads. I wish I had known that before flying."
Pros: "This is awful flight coz I brought it from kayak"
Cons: "Flight delayed due to plane defect. Stayed in plane for more than 5 hours. Baggage lost. Never made it on time"
Cons: "Air canada rouge is a no frills low price airline, I probably wouldn't fly with them again despite the price point for that long"
Pros: "It wasn't a full flight, so there was more room to stretch out"
Cons: "Left my luggage behind (both mine and my daughter's) and I still haven't received it 3 days into my trip. Air Canada reps were not very helpful with information or solutions. I was in hold for almost 20min total (international call). Horribly unacceptable. All they initially offered was $50 to cover expenses (insulting)."
Pros: "Leg space was very tight and overall seating cramped.."
Cons: "One bag was delayed from Montreal to Venice. Required an airport return next day. Flight was not full so we could use several seats to sleep."
Pros: "It was wonderful"
Cons: "Best booking app ever"
Pros: "The seat was quite comfortable, the crew was great, and the food was actually pretty good."
Cons: "Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late."
Cons: "At least give a glass of water."
Pros: "Crew was friendly, seats were ok"
Cons: "Flight was delayed for almost 2 hours, there was no explanation, just an apology."
Pros: "Paid for Business , got a minor economy service ."
Cons: "Almost no advantages for business ticket traveller"
Pros: "It was ok"
Pros: "Best Econ service for a long time.Beats the Comp hands down."
Pros: "Way better than the others who fly into Accra via London,slight delay due to technical problem but overall my next choice for sure."
Cons: "Whole flight was so cold like in refrigerator."
Cons: "We took off late"
Cons: "It was very cold they need to lower the temperature."
Cons: "Nothing is for free not even a coffee."
Cons: "1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves."
Pros: "At least it was a flight"
Cons: "Noisy, no complimentary snacks nor drinks, no legroom"
Pros: "Great wheel chair service"
Cons: "Polite customer service agent"
Cons: "Seat and cabin temperature was very uncomfortable."
Cons: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."
Cons: "Not enough space for my legs"
Pros: "The flight was pleasant and the crew was friendly and professional. I pre-ordered a special meal, which came with no problems."
Cons: "The boarding process was so disorganized. They called us for boarding but crammed all of us into a waiting area before the boarding door was open. We were all standing in tight conditions for 50 minutes before we were let through and ended up taking off late. They later made an announcement on the plane that this was due to a problem with the airline's cleaning crew."
Pros: "Not much. Flight was pleasant and smooth."
Cons: "They called us for boarding before anyone was at the gate and we all had to wait on a stairwell until they opened. It made no sense and seemed dangerous to have so many people waiting on the stairs. Nothing was served on an hour flight, not even water unless you paid for it. Never encountered that before on any other airlines."
Pros: "Everything was smooth"
Cons: "I was misinformed about the meal service in advance. But besides that I was satisfied with the flight."
Pros: "It is a quick trip which is nice."
Cons: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Pros: "While the flight left late, the service on board was good as was the comfort provided. Staff friendly. I actually was pleasantly surprised overall given a long past experience on the old SABENA."
Cons: "None, overall a decent transatlantic flight without any problems."
Cons: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Cons: "no free food, beverage or entertainment"
Pros: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
Cons: "No complaints."
Cons: "Read above!! WORST EXPERIENCE EVER!!!!"
Pros: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Cons: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."
Pros: "Due to horrendous traffic we got to the airport after check-in but before the plane took off, but they would not let us board and would not allow us to transfer tickets for even any fee. They will not let us use our return tickets either. Is this how you do business? I'm totally disheartened and disgusted by the lack of customer service or even care."
Cons: "We missed.our flight and no one would work with us to reschedule or refund even a partial refund. We missed out flight due to terrible traffic and now we are out $2500 this is terrible."
Cons: "Brussels Airlines was obviously throwing around the luggage as my hard shell suitcase was cracked irreparably when it arrived at the carousel."
Pros: "The food was tasty and it was nice to enjoy a glass of wine with dinner"
Pros: "Nice equip and staff, comfortable and on-time"
Cons: "Veg meal requested but not processed."
Cons: "Coffee costing 3 euros on flight to Venice Uncomfortable seats. My husband and I had to sit apart because airline didn't check us through from Washington DC We will not be using Brussels Airlines"
Pros: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Cons: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Pros: "Sufficient seat space in a window seat. Excellent customer service on board, compared to any US service provider."
Cons: "Boarding. Unorganized and not very customer friendly."
Cons: "4 hour delay"
Pros: "Leg room and food on board was pretty good. The flight crew was very friendly."
Cons: "The competence and effectiveness of the boarding crew was deplorable. Everyone looked and acted like it was their first day on the job. If I have a choice, I don't think I will ever fly this airline again. Brussels airport is also a confusing mess. You just wait in line after line with no clear direction. They left one of my bags behind in Brussels as well, and I have yet to receive an update on where it is."
Cons: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Pros: "I'm not certain this will get to where it needs to go, but I want to give a special thanks to my flight attendant on Brussels Airlines flight SN2712. I don't know what her name was but she was the younger of the two flight attendants and she provided the drinks in the main cabin. My girlfriend experienced sudden and traumatic pain due to the pressure change on the descent and so I hit the call button and when the flight attendant came over and saw what was going on she knew exactly what to do: she ran to the back of the plane to gather some cups and fill them with hot water-soaked napkins then sprinted back to give them to my girlfriend to show her how to hold them. She was so fast, so kind, and so effective. I wish I knew her name so I could tell her thank you one last time. Please pass this along to her if possible!"
Cons: "Baggage handling"
Pros: "The flight attendant was friendly."
Cons: "My bag was lost. I was in Africa for 4 days before it finally came in. During the flight, there were several hours that we were never checked on or asked if we wanted something to drink."
Pros: "Friendly crew, good food"
Cons: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Pros: "Second time I called customer support a A nice lady named Elisia was super friendly and helpful and was able to switch me to another flight on the same day."
Cons: "Received a text message that my flight back to the US was canceled. The first time I called Brussels Airlines customer service, I was offered only the same flight one or two days later. Phone support person was very unfriendly and unwilling to look at other options like booking me on another flight that same day."
Cons: "EXCELLENT SERVICE"
Pros: "Nothing I could particularly remark on"
Cons: "Travelling out to Budapest our flight was delayed about 40 minutes. We had a connection in Brussels and had to run from B terminal to A to reach on time. We reached the flight, however bags did not make the connection. We received bags next day at hotel. Travelling home, the flight was delayed 1h30m, the gates were shifted 3 times for departure, we had to sprint this time for conmection again B to A terminals. On the flight we were told Edinburgh connection would be rebooked so go to desk, however we made the flight just and so did the luggage, if we had waitied as told to rebook our luggage would have landed in Edinburgh with us stuck in Brussels. Won't be using again."
Cons: "I didn´t like arriving to Sevilla with no luggage and no explanation of its whereabouts. I appreciate finally getting it 4 days later but I was not happy about me having to spend time and money going back to the airport to get it myself since your company was unable to deliver it to me. I expect full compensation"
Pros: "I pay for my sandwich and they refused to warm it up!!! Food disgusting ! Uncomfortable flight!!Nothing!!!!!! Seats are uncomfortable ! No space for leg"
Cons: "I pay for my sandwich and they refused to warm it up!!! Food disgusting ! Uncomfortable flight!!"
Pros: "Great crew."
Cons: "The seats were extremely uncomfortable. There could have been more (or better) movie options."
Pros: "Good crew."
Cons: "3 hour flight to Athens would have been much better if they at least offered water at no charge!"
Pros: "Overall plesant."
Cons: "No snack not even a peanut."
Airlines flying from Québec City to Italy have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Québec City to Italy
Masks required on board, masks provided on flights from Québec City to Italy
Social distancing seating
Middle seats unavailable to book on flights from Québec City to Italy
Testing for antibodies, testing for symptoms for flights from Québec City to Italy
Waiving of change fees. Search flexible flights from Québec City to Italy