Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Cons: "Almost missed flight due to late first flight. Complete amateur"
Pros: "Excellent American Airlines crew the purser Lisa was very welcoming and helpful and attentive during the flight. Seamless!"
Pros: "The plane didn’t crash"
Cons: "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"
Pros: "Good range of entertainment, comfortable seats."
Cons: "Some dinner choices had become unavailable by the time I ordered."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "We stay stuck in PVR"
Pros: "Customer service"
Cons: "The planes having chargers and the WiFi working"
Cons: "The personal device entertainment wasn't working, which made for a long, dull flight."
Cons: "The seats are so cramped - not just on this flight but on ALL flights. It’s especially hard on my husband who is larger than I am. Airline cre, food and entertainment made up for the space but US airlines should re-think this sardine approach to flying. Sorry to vent. Thank you."
Pros: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Cons: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Boarding was smooth."
Cons: "American needs to recognize that people in Miami are savage animals and don't have manners, which is relevant to getting off the plane. They come running up from the back and clog the aisles instead of letting people off row by row like the rest of the country does."
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Pros: "It was not crowded breakfast"
Cons: "Breakfast was lousy"
Pros: "Nice quick, timely flight."
Cons: "BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac."
Cons: "Flight was cancelled. American said I was a no-show so I couldn't get rebooked, my trip insurance was refused,etc. My vacation was ruined. American wouldn't change status either. Funny, I ate right across from the gate 2 hours before flight on the same card. This airline should be banned from flying. I do see a lot of other people are not happy either."
Pros: "Organised, clean"
Cons: "Food... pizza... bad idea to serve during a flight. Moreover, the smell and the taste was bad"
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "Go Go inflight entertainment is available for free if you have an ear phone and device to connect."
Cons: "No power outlet to recharge your device, so needed to use external battery to last the length of flight."
Pros: "I have to use crutches to walk and before bording one of the attendants noticed me and changed me to priority bording and seatimg on the plain, she then came and helped me making sure I was the first person to board the plain."
Cons: "I've never been help so much by a flight staff they were fantastic. The food was topical airplain food but the entertainment was pretty good and the over all experience was really nice."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "New plane, no delays"
Cons: "On way there wasted too much time.with delays"
Cons: "AC didn't work and no beverage service or WiFi"
Pros: "Everything was on time!"
Pros: "we left on time and landed early. staff was friendly and kind."
Pros: "Plane was on time, everything proceeded like clockwork."
Cons: "Paying for luggage or food."
Cons: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Pros: "This leg from PHX to TUC, the AA staff did GREAT. They held the last flight for about 10 of us (the last one of the night). Were pleasant and professional."
Pros: "First class flight attendant was awesome!!"
Cons: "lack of ent. options"
Pros: "Food and "free" drinkscomfort of seats overall"
Cons: "Comfort of seats in which to sleep"
Pros: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
Cons: "Food could be improved. Sleep masks would be awesome as well."
Cons: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Cons: "We have American Credit Card we thought we were told we would be in Group 1 NOT Group 5!"
Pros: "I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free."
Cons: "I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense."
Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Pros: "Everithing is excelent."
Pros: "Lots of food, good service."
Cons: "No Wifi! I couldn't believe it... no Wifi whatsoever. I will now book flights based on Wifi availability as I lost hours of work I could have been doing."
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Pros: "Loved the check in process, crew was friendly and flight was great"
Pros: "Although we had to sit on tarmac, we still made our transfer on time."
Cons: "Seats very uncomfortable."