Pros: "The crew is always friendly at Porter. The free wine is awesome."
Cons: "There’s no entertainment."
Pros: "Free wine"
Cons: "The deboarding. I don't understand how the plane became inoperable only after we were backing out of the gate. Nothing done to compensate for the inconvenience."
Pros: "Nice crew, loved the complimentary wine!"
Cons: "Airplane was too warm and made the flight uncomfortable."
Pros: "Very convenient, non stops and airport is close to downtown"
Cons: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Cons: "I was required to pay for my carryon, which I was never informed during my booking."
Cons: "I paid almost half as much as I paid for the flight to have a carry on bag. I was not informed about this fer when I was buying the ticket. $48 is an outrageous fee for a carry on bag, I would never have bought this ticket had I known."
Pros: "In one hour flight I did not have any problem with crew."
Cons: "Passangers needs to be allowed carry on laguage. It is very uncomfortable . Parkinbg is big problem in downtown. It is better @ Pearson. These 2 makes my wife thinking to travel from Pearson."
Cons: "Treated rudely and arbitrarily at check-in; charged extra baggage fees not previewed in reservation receipt and not charged in intial leg; flight itself left and arrived more than 2 hours late. This whole experience sucked."
Pros: "The seats were comfortable and even roomy, compared to many other airlines."
Cons: "Two minor drawbacks: (1) In the Porter lounge, where I was stuck between connecting flights, the cost of food was too high. (2) The weather buffets these small planes more than would be the case with jetliners."
Cons: "My return flight was delayed by 90 minutes."
Pros: "Nothing particularly good about this airline."
Cons: "Flights are always delayed. You can just look up their average delay and compare it to other airlines. This last time, my flight was 4 hours delayed, which was announced by 30 minutes increments."
Pros: "Seats , hostess good"
Cons: "Delayed by an hour. And no functioning toilet."
Pros: "Free drinks."
Cons: "Delayed flight"
Cons: "Worst delays! 5 consecutive delays which amounted to over 3 hours!"
Pros: "The convenience at YTZ airport."
Cons: "The lack of personnel at the Porter counters at Dulles. Even though I had paid for luggage online and checked in I still had to wait in line for a very long time. There should be a separate line for pre check ins and no carry on."
Pros: "There was nothing I did not like about this flight. The crew was great, very friendly and got me to my destination as they said they would. No complaints."
Cons: "the snack (chips) I recieved was expired and had a smell to it!"
Pros: "The cabin crew provided the most information out of the entire experience and were extremely friendly. I appreciate Dawn in particular. The lounge is nice when it is not so over-crowded. I appreciate some complimentary minor snacks and drinks; it certainly helped with the delay. What would normally be sufficient seating and power outlets became people tripping over each other with delayed flights."
Cons: "The lounge staff were hard to find and not communicative about delays. The board only had 1 update to my departure time, which was 30 mins after the originally scheduled time, and did not update again until 25 minutes after that second time had passed. The lounge staff did not make an announcement until after that board update and even then the information was wrong. The one time I found someone to ask a question to, I was given the same information. I had no idea why there was a delay or what to expect and no way of finding out. It made coordinating next steps upon my arrival to my destination extremely difficult. The lounge is not particularly well-equipped for multiple delayed flights."
Cons: "Flight was delayed by 35 mins"
Pros: "Started late but arrived before time"
Cons: "flight was delayed 3+ hours"
Pros: "Free drinks and snacks. Staff were friendly."
Cons: "Very small overhead compartment. Boarding procedure was chaotic."
Pros: "Crew was co operative Food nice"
Cons: "Heavy baggage charges ! We were chaged about 28 USD for 3 check in bags totol weidht only 46 Kg ! We shoud have been chaged for only 2 bags coz 2nd bag is free ! Extra charged for 1 bag should be refunded"
Pros: "Everyone was so nice and friendly Loved the snack"
Cons: "No complaints!!"
Pros: "very professional and great attitude"
Pros: "It was fine. Flight was delayed 30 minutes without warning, but not a big deal."
Cons: "I missed it because porter gave my ticket away when I asked for a refund for my precious flight because their customer service reps do not speak English well."
Pros: "It was an easy flight but the checking in was slow."
Cons: "Kiosks would not scan US passports.This info was not given to US CITIZENS upon arrival at check in counter.A few of us wasted lots of time trying to make it work."
Cons: "Flight was delayed for about 4 hours then canceled on a Sunday night and I wasn't rebooked until Wednesday morning. Porter staff said I would only be refunded the "pro-rated" fare for the leg that was canceled. This makes no sense as I had to buy my own ticket home from another airline and I didn't get to pay a "pro-rated" fare because I was halfway home. They also put us up in an extremely sketchy hotel that was unsafe, unclean and had an active prostitution ring going on."
Pros: "Great flight. Seats a little tight."
Pros: "On the whole a great experience"
Cons: "Nothing to not like"
Pros: "We enjoyed the free food and drinks in the airport and also it was our first time ever taking a ferry to the airport! Our flight was delayed slightly but the airport personnel communicated with us about the delay. Flight crew was pleasant and friendly. I would fly Porter again!"
Cons: "The flight was delayed. I arrived an hour late and missed my pick up ride.I had to spend an extra $50 to get home."
Pros: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Cons: "My first time using Porter...certainly not my last."
Cons: "I've flown Porter every week for the past 3 months and this was the first bad experience I've had. The flight attendant was the rudest person and treated me with the most disrespect. He should take off two weeks and then quit, has given this great airline a bad reputation."
Pros: "On time, no issues, good staff"
Pros: "Love that Billy Bishop airport and its free cappuccino!"
Pros: "Great lounge area"
Cons: "I do not fault the crew at all for the weather or the delays. However, the airline desk was understaffed and did a horrible job of keeping passengers updated with news regarding their flights. I feel bad for the two staffers manning the desk because they had to deal with a deluge of angry people needing alternative flights because of all the cancellations."
Pros: "Porter is a generous and comfortable airline, with kind and helpful staff."
Cons: "It might have been the weather, but both flights were extremely turbulent during landing."
Pros: "Complementary snacks in waiting area."
Pros: "The crew was nice."
Cons: "The flight was delayed due to crew scheduling and is completely unacceptable."
Cons: "There were many delays on flights took that were not communicated to me until I had boarded."
Pros: "The flight in and out of Billy Bishop was fantastic. The flights were smooth and surprisingly quiet for a turboprop. The complimentary drinks and snacks at the terminal is something many other airlines can learn from. Will definitely fly with Porter again soon!"
Cons: "Limitations on distance due to the turboprop! If you can make flights to Florida, I would be one of many happy passengers."
Pros: "Convenient Toronto airport Complimentary coffee and cookie at the airport"
Pros: "The Porter desk staff were pretty quick in recognizing that a hoard of passengers from a super delayed flight needed to find their connections immediately. They were able to print out new passes and direct flyers in only a few minutes."
Cons: "Porter flies out of Billy Bishop in Toronto, and the dated airport definitely has an impact on you when you are stuck there for long periods of time."
1.5 hours req’d to fly “international” to US for a 1 hour flight. Showed up 1+15 prior to takeoff and told the the flight was “closed.” Canada can only be analogized to “girls gone wild.” The COVID “scamdemic” needs to end and Canada keeps perpetuating the fear. Flying on an airline is ass-pain enough, but AirCanada takes it to a new level
Pros: "Friendly staff"
Cons: "Didn’t get to pick seats"
Pros: "Crew was great!"
Cons: "Flight was delayed 3 hours"
Cons: "Cancellation with little notice and rebooked on flight two days later."
Pros: "The flight was comfortable some of the crew were nice though not all"
Cons: "The food was horrible. Entertainment was limited. The boarding process is terrible. Staff needs to learn to smile more."
Cons: "Tight cabin on Regional aircraft."
Cons: "By the time the food cart got to the rear of the plane their was none of the good entrees left for my family including my to young boys who had already licked out what they wanted, but got nothing they liked."
Pros: "Generally, AC flights are OK to good, but they have a problem with SFO, especially from YVR."
Cons: "Six hours late. Mechanical problem. Boarding crew often incomprehensible but we got a food voucher. On board, two crew members in general seating were disinterested to the point of rudeness. I flew at least eight times this year in NA and Europe. These guys were the worst! It was like WE kept them late."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Cons: "Plane was cramp, no inflight refreshments offered other than beverage. No entertainment available on flight."
Cons: "5 h delay in MDT and 10 h delay in Toronto. Absolutely terrible"
Pros: "New system with Canadian customs was fantastic. Went through really quickly."
Pros: "Air crew was nice. Pilot nice too."
Cons: "Old plane. Smaller seat size than comparable airlines. Terrible food: a slice of oily cske, served in a plastic sleeve, must be the new low for an international breakfast...no individual tvs on the sets....hello, step into the 21st century.... And the selection available via your iPad or laptop and their wifi was small, and old...we had paid to upgrade our economy tickets to the next level, and we expected more...the size of the upgraded seats was not great and there wa no foot rest to put your feet on, which is a significant help to someone who flies so many hours and can assist with circulation...."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Cons: "Over an hour late."
Cons: "Delay was not explained, gate change was not communicated. Poor communication overall."
Pros: "there was an incident before take off with a man and woman arguing on the plane. she seemed drunk and he ended up punching her in the head. the crew called security and they were asked to leave. never saw them again. excellent handling by Air flight attendants and security"
Cons: "no access to news channels on tv"
Pros: "9 hr Flight from London to Vancouver was great, we were in Economy and the plane was half full so we both had 3 seats to sleep, on pretty decent for an economy ticket! Seats in the 777 seem to have more room."
Cons: "Service was good, offered us a 2nd glass of wine, but the food was mediocre."
Pros: "Seats were comfortable"
Cons: "35 minute delay in departing. Sat on plane at gate waiting to depart."
Pros: "The flight attendant was trying very hard to comfort passengers with very cheerful attitude. She was a savior of the flight."
Cons: "The way the ground crew handled the delay such as the way explaining (or lack of) the cause of delay to the passengers after the 5 hour of extra waiting."
Pros: "Leg room was better than most airlines as was the food and entertainment choices."
Cons: "There was cold air blowing on our feet the entire flight."
Pros: "Polite and friendly crew"
Cons: "Connection was a hectic with staff sending up and down to get our boarding passes. TSA had short lines but long wait and a lot of attitude."
Pros: "Crew was wonderful I was very glad that the Toronto boarding person recommended that i get on the flight as there were still empty seats -- there were no seats on the next flight that i had been switched to because my bag was on that one (supposedly)..."
Cons: "My bag was not on the next flight, so i had to get a hotel room for the nite, It was not on the 8/14/16 Sunday morning flight as stated their system; although the Dulles manager was very helpful, my bag was nowhere to be found. Someone drove to Dulles from Va Beach with my car keys -- i was called sunday nite that bag arrived.and would be fedex'd 2-day which put arrival at Wed 8/17/16. Still not here on 8/20/16. Sad and disappointed at how botched the return trip was."
Pros: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Cons: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."
Cons: "It was cancelled."
Pros: "flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice."
Cons: "delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off."
Pros: "Absolutely nothing"
Cons: "A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating."
Cons: "Overall it was terrible. Really bad customer services. I never want to take Air Canada airplanes in my life."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Cons: "Customs was disorganized and we were sent to the back of the line twice. The people working there didn't know what they were doing. Then our flight was delayed 3 separate times, first 2 hours, then another hour, then another hour. The seats on the plane were made for children. Luckily it was only a 1 1/2 hour flight."
Cons: "Terrible all around. About 10 total delays and one on flight delay totalling 7 hours. No information except lies was given the whole time."
Cons: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Cons: "Everything from customer service to flight."
Cons: "7 hour delay combined with the most rude airline staff I have ever met."
Cons: "Again, more delays."
Pros: "This flight left without us due to delayed arrival on Air Canada flight from Seoul to Toronto. The positive was that it was one Air Canada flight I didn't get on."
Cons: "Due to lack of available options to get to ANY DC area airport before the evening the day after we were supposed to arrive, I accepted going to Philadelphia. That flight was also delayed. From there I rented a car and got home at 3 a.m. instead of 9:45 p.m., about when we would have gotten home on the original flight. If we had waited for the next available flight to the DC area, it would have arrived some time after 2:48 p.m. the day after we were supposed to arrive. I know this because I was told this was the fastest route to DC--before the same Air Canada agent then told me that it was no longer available. A dreadful experience."
Pros: "Everything was great."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "It was a quick flight."
Cons: "The departure postponed several times. The comfort in those parts of Toronto and Dulles airport which us Canada express is absent at all. There are no even seats enough for all passengers."
Cons: "11:45pm flight delayed by over two hours! Boarding was unorthodox and time consuming given the arrival of the delayed flight. Due to the delayed arrival of the aircraft at Los Angeles, the gate assignment was given to another aircraft and we had to board a bus and be ferried to a remote field at LAX that was literally 15 minutes a way by bus in order to board the flight to Toronto. The boarding process was incredibly time consuming and inconvenient. Flight ended up departing Los Angeles at 2:15am."
Pros: "Everything went smoothly. We even landed a good 20 minutes before we were supposed to. Best flight I've been had"
Pros: "My Flight was canceled without us getting any notification and causing major delays and headaches with NO offer for compensation to help e.g. with a $70 taxi we had to incur to get from DCA to IAD. Poor service"
Pros: "The crew got us out of Toronto very quickly"
Cons: "The incredibly small overhead bins"
Pros: "no entertainment or food. drink service got to back of the airplane about 5 minutes before beginning descent. Problems though were all before getting on the plane. Will not fly through Pearson again."
Cons: "After 12-hour flight from Tokyo, found flight to Dulles cancelled, with no adequate passenger assistance. Few staff to deal with issues and no familiarity with DC airports, IT support for the few staff available was poor. At re-booked flight gate, the area service desk unattended for an hour; finally found a helpful ground crew who said they are on break and got staff to service the desk, albeit grudgingly. Several flights delayed, in the horrible Gates F-84-99 area; confusion reigned supreme. Staff needs to understand that Dulles is way west of DC and BWI is way NE, so getting re-routed from Dulles to BWI is MAJOR change in ground transportation options and distances. Also need to update IT programming so staff can use it easily without long waits and calls for help. and some air conditioning in the F 84-90 gates area would be nice. Horrible situation--not enough seating, only service in whole area is one bagel shop."
Cons: "This plane was very late! I understand this happens a lot."