Cons: "My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation"
Pros: "The seat was good and the service was spot on"
Pros: "Crew was courteous and helpful. Boarding was good. Planes were on time."
Cons: "Planes rented and old. Pilots not as familiar with plane; interior deteriorating; seats too narrow; three men in a row had too broad shoulders to fit (could be easily fixed); under seat space dividers offset so not clear feet nor luggage space; whole plane smelled terrible— tone down fragrance"
Pros: "Crew was friendly."
Cons: "I was required to gate check a bag, previously okay to bring on board, and it was lost upon arrival."
Pros: "The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section."
Cons: "Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight."
Pros: "It was on time"
Cons: "Providing food/meals would be good"
Pros: "The price was good, the crew was friendly, and the on-line check in process was smooth."
Cons: "Non-functional entertainment consoles..so we could not watch anything, use our reading lights, adjust the temp, or summon staff if we needed to. With a bar in the middle of my foot space, there was no space under my seat for my personal item; No food on an international flight also disappointing."
Cons: "We had a different plane with narrow seats - ok for me but not the person beside me. Nothing but tea or coffee - all food and beverage had to be purchased. My experience. Uncomfortable and hungry."
Pros: "Fly Saga business.... exceptional food and service."
Cons: "The seats on this plane were very tiny and did not recline at all. This was the most uncomfortable 767 that I have ever flown!"
Pros: "Crew was very attentive"
Cons: "Comfort in seating was lacking, also having the luggage sitting out in the rain for 20 minutes was not ideal."
Pros: "Crew was great"
Cons: "My video screen did not work well"
Pros: "I like that the flight was very comfortable & there was lots of options for entertainment!"
Cons: "Honestly it was probably the best flight I have ever taken!"
Pros: "Nice clean plane, more roomy plane than first flight from Toronto"
Cons: "Very limited food choice."
Cons: "Got email night before that flight had cancelled or changed. Ended up on a flight on United. Got to my destination as scheduled."
Pros: "Larger plane with more room"
Cons: "Boarding was a mess, no rows called; no one at the help desk."
Pros: "We made great time and it was a short flight. Entertainment options were wonderful."
Cons: "Still felt the seats are too small. Foot room is not really enough. Can’t fit my carry on under the seat."
Pros: "Departure from Reykjavik was delayed by about 15 minutes. The flught was not full so I had a spare seat next to mine to stretch s bit"
Cons: "More communication on delays would rsse strees on passengers"
Cons: "I thought it was quite cold during the flight."
Pros: "The seats were very comfortable. Crew was great"
Cons: "No games o the entertainment system"
Cons: "Overhead bins too shallow. Seating cramped."
Pros: "Efficient short connection in Reykjavik. Also the luggage made it to the next flight."
Pros: "The plane was very nice and comfortable."
Cons: "The airline didn't serve any food. I'm a female at 5'7" and the leg room was a little tight"
Pros: "The short lay over"
Cons: "Boarding and then having to wait for 40 minutes on the runway"
Pros: "They did not even provide snacks on the plan. This was okay, but wasn't aware of this. I also LOVED that if no one is sitting next to you, you can move the arm rest to provide more space."
Pros: "I really enjoyed flying with Iceland Air. One bag included for check in with ticket - which can be hard to come by these days. As well, the plane was brand new, leather seats and entertainment system. There was water and a blanket waiting for you at your seat once you boarded. They were very efficient and the crew made the trip a pleasant journey. Would highly recommend!"
Cons: "My boarding pass had me in row 9, at boarding they pushed me back to row 34, the last row on the plane. And the flight attendant was a little heavy, couldn't walk passed without bumping me. So much for sleeping."
Pros: "Crew was very nice and efficient"
Cons: "No TV or wifi or USB plug-in, no air over seat. That was a drag. There is no food on this flight, not even for purchase"
Cons: "Long layover in Iceland, and refusal to work with me on scheduling. They would not give refund for ticket or offer to help me change the flight date. Very rude customer service."
Cons: "How can an international flight not have a single snack or beverage offered without a fee?"
Cons: "No leg room, two bathrooms not working"
Pros: "This airline has so much going for it!... Pleasant staff, nice touches for overnight flight (bottled water as we entered the plane, pillow, blanket), plenty of legroom, TVs in the seat backs that work perfectly! What a treat!"
Cons: "No food on flight"
Pros: "Everyone was very kind and worked efficiently.."
Pros: "Seat is comfortable , nice blanket"
Cons: "Super old movie, no food include"
Pros: "Leg room was adequate and crew were generally helpful and friendly."
Cons: "Crew not showing up for flight until a few minutes before it was expected to depart. Lack of communication to travelers about a jet bridge problem. No attempt to make up lost time when the flight left an hour late (happened twice on the same trip)."
Cons: "Would have been nice to have a free meal. Flight arrived late at night with most food options closed"
Pros: "This flight was better. It was quicker and the staff were helpful and more friendly."
Cons: "The entertainment on this flight was limited. Also there was no organization to the boarding process, everyone just boarded randomly at the same time."
Cons: "No sign for business/economy at gate."
Pros: "Plane wasn't full, had a little room to move!"
Pros: "Flight left and arrived on time. There were no surprises."
Pros: "The plane was new which meant new entertainment system and seats."
Cons: "It took over 30 minutes for our luggage to arrive on the conveyor belt."
Cons: "We had an 8 hour layover due to missing our connection."
Pros: "Mostly on time"
Cons: "No food or drink amenities"
Pros: "It was great to have free drinks but food is also nice. Be prepared to pay for your food or bring along something for the ride."
Cons: "No food included in the price of the ticket."
Cons: "Plane time delayed 30 minutes and on top of that once they opened the gate there were still long waits and a shuttle that needed to be taken to plane. Plane was boarded and took off later than expected and landed at final destination later than expected. Overall, both flights included, it was a very painful first experience using iceland air."
Cons: "Lines and more lines. Little to no information to travelers. Reykjavik airport very disorganized."
Cons: "Our suitcases got lost and there was an hour and a half delay on this flight"
Though the staff was very friendly, a nearly 4 hr delay (albeit due to drunken passengers refusing to wear masks, removing said passengers, and waiting for their luggage to be unpacked, and then having plane shut down to conserve fuel, & waiting for weather) is NEVER acceptable. The drunken passengers’ luggage should have stayed on the plane and the plane should have taken off with it. Why should an entire cabinfull of passengers should have to suffer and miss their international connections? The drunken passengers should have been removed and let their luggage catch up to them in a week or so. Upon arrival at Dublin, my daughter has to wait another 10 hours for a new connecting flight and was only offered a food voucher for roughly $9. UNACCEPTABLE
Pros: "Thanks to COVID, minimal service"
Cons: "A cup of tea about $7.00. Can it be better. Certainly"
Pros: "The crew was amazing!"
Cons: "I can't think of a thing"
Cons: "Flight was delayed once we had boarded, so we had to sit at the gate for about 2 hours, which was not the crew's fault of course, however, they could have offered drinks. Once we finally got in the air, they only offered purchasable snacks in a way that was confusing--and did not even come through the cabin with complimentary drinks. Given the circumstances, and the fact the time in our seats was extended by over two hours, there could have been some better service from the actual flight attendants. It should have been clearly stated at the beginning of the flight, and once more when we were in the air, that no complimentary drinks were going to be handed out, and if we wanted anything, we would need to purchase it. I wouldn't have minded purchasing if I had known that was my only option."
Pros: "Out of my four flights with Aer LIngus, this leg of my trip that both left and arrived on time. It is sad, that when landing they had to say thank you for flying another on time Aer LIngus flight. Makes me wonder how often are you not on time? My experience says 75% of the time your late."
Cons: "First off, don't try charging me 150 euros to check my bags when I already paid for it at booking. Then who charges for 2,50 for a can soda on an air plane? Lastly, I'm 6'4" and the seats were so close there was no way to sit without my knees pressed into the seat in front of me."
Cons: "Forced to board a bus and sit in an empty terminal. Paid for priority boarding but wasn't called for it. Pretty disorganized. Good flight but gate crew needs work."
Cons: "They lost all my luggage"
Cons: "The airline charged for luggage at airport check in."
Pros: "Hostess were helpful and friendly"
Cons: "Middle seat in first row and my bag half way down the plane so although I could’ve been first off I was in actual effect the very last."
Pros: "All good, excellent crew."
Cons: "After awhile Seats were a little uncomfortable."
Cons: "Dublin airport No suitcase when we arrived No food. No inflight entertainment"
Cons: "No TV on board and you had to pay for a glass of water"
Pros: "fantastic customer service"
Cons: "wouldve loved to have been left breakfast while i slept"
Pros: "NO SECURITY CHECK FOR INBOUND FLIGHTS. What a relief!"
Cons: "Cramped rickety stairs, up & down to Passport control. In flight service non-existent. Tepid coffee at absurd $4.50!"
Pros: "very friendly staff"
Pros: "very friendly staff great flight with nice tech made trip fly by"
Pros: "The service. Excellent"
Cons: "Pay for the food. LOL."
Pros: "Average flight to get you where you want to go. air hostess was helpful."
Cons: "Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware."
Pros: "The plane was clean and comfortable, the crew was friendly"
Cons: "Having to pay for coffee and soda is something I would expect from a budget airline and not a major carrier"
Cons: "Having to leave the terminal and going through security again was insanely stressful and I barely made my flight."
Pros: "Almost everything"
Cons: "The confort of thé seats. Way too tight for a 6 hour flight."
Cons: "Airplane was late 90 mins"
Pros: "Friendly and practical no complaints"
Pros: "Great selection of entertainment."
Cons: "No complimentary free alcoholic drink with your meal on the Aer Lingus Flight."
Cons: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."
Cons: "Missed the flight."
Cons: "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"
Pros: "I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip."
Pros: "Great seats plenty of leg room"
Cons: "The food... Yikes"
Pros: "The flight attendants were very cheerful."
Cons: "We were delayed on the tarmac for almost an hour due to a storm at AMS. Then delayed further in AMS waiting for a gate. Not the airlines fault though. They are one of the few major European airlines that don't serve free food."
Cons: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."
Pros: "Flight delayed 2 hrs - missed connection, small seats/aisles."
Cons: "Crew was nice."
Cons: "this flight was unnecessarily delayed. it was possible to have an earlier connection"
Pros: "The cabin crew was friendly"
Cons: "The entertainment selections are extremely limited and poor. Food is mediocre and not even comparable to other international Airlines business class standards"
Pros: "the timeliness of the airline in leaving and arriving at the ports, providing meals for the passengers,"
Cons: "breakfast was not given to some of us as the air hostesses said that they ran out of food"
Pros: "Fast and efficient crew"
Cons: "A going-through-the-paces flight and incredibly expensive beer and wine."
Cons: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."
Pros: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Cons: "The abrupt cancellation"
Cons: "Guy at check in was rude and insulting and my bag didn't arrive."
Pros: "Speed of boarding from both the gate crew and the cabin staff. At that hour of the morning the last thing you want is hassle when boarding."
Cons: "It's a very very early morning flight."
Pros: "From the moment I arrived I felt very taken care of. Plenty of seating in lounge, with many of them facing runway. People were friendly and accommodating. Food was average. On aircraft, the staff was outstanding."
Pros: "The comfort of the plane was great compared to Ryan air"
Cons: "I don't like that I must travel to Dublin from cork to fly to Amsterdam for a cheaper flight"
Cons: "3.5 hr delay due to mechanical issues. Missed connecting flight."
Cons: "------- we were very cold on the plane . ."
Pros: "Have traveled many long haul flights with various airlines in past 6 months. The Aer Lingus food was significantly better than the others. Very tasty."
Cons: "Not enough seating at gate in Dublin and the space needs updating. A complimentary beer or wine with the meals, as provided by other carriers, would be nice."
Pros: "What do you say about that loses you luggage both directions. It isn't reliable so that's it for me with aer Linus."
Cons: "This was the first time in my life that an airline lost my luggage. I finally got it back 2 days later but it was a very stressful experience."