Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Intl to Palawan
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Scores according to KAYAK customer reviews
Pros: "Always excellent Japanese service."
Cons: "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
Pros: "ANA flights are always well run and good enough."
Cons: "Their iphone applications could be smoother and more functional."
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Cons: "Seat padding - seat was a bit firm"
Pros: "Friendly staff and decent size."
Cons: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
Cons: "If there was no delay."
Pros: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Cons: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Pros: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Cons: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Cons: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Pros: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"
Pros: "I like the service. I love the food,"
Cons: "Nothing for complaining, everything is good"
Cons: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Pros: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Cons: "The food was okay but not great."
Pros: "Everything was as I paid for. All the planes left on time. No issues."
Cons: "What can you expect in economy?"
Pros: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
Pros: "Food is good. Entertainment options are fantastic"
Cons: "Seats are very very narrow"
Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
Cons: "very average"
Pros: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Cons: "Nothing to dislike."
Pros: "Customer service on ANA was as stellar as always."
Cons: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Pros: "service..service..service and ontime performance"
Pros: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Cons: "There was nothing I disliked."
Pros: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Cons: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
Pros: "The meals were healthy Japanese meals with lots of vegetables"
Cons: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Pros: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Cons: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Pros: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Cons: "Cabin is bit old, seats don't recline enough, smells musty."
Pros: "Great service"
Cons: "Film selection is ok."
Pros: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Cons: "No snaks"
Pros: "Food, staff, and entertainment."
Cons: "Tight space and the tray was on the dirty side."
Pros: "The stewardesses were always smiling and very engaging!"
Pros: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Pros: "All the Japanese food are delicious! The crew are polite and nice"
Cons: "I suppose, not enough variety of American movie. In my opinion"
Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"
Pros: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Cons: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Pros: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "The food provided was tasteless"
Pros: "Very attentive, professional crew."
Pros: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Pros: "Once again friendly and very helpful"
Pros: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Cons: "There was really nothing to dislike. The video choices could be more imaginative."
Pros: "Need to step it up with the food, don't have time for shitty service this day and age"
Cons: "Getting overcharged on surfboards, shitty food, should have free wifi give me a break"
Pros: "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
Cons: "Can't think of anything negative."
Pros: "Food was great, comfortable flight, no issues whatsoever. One of the best airlines I’ve flown with"
Pros: "Crew was very good. The food was better than most."
Cons: "The toilets should be checked for cleanliness more often, and supplies replenished."
Pros: "Efficient boarding, friendly crew throughout flight, good plane configuration, even economy comfortable. Really impressed!"
Cons: "Maybe more veg selections on main menu and more/better beer."
Pros: "Seat was great!"
Cons: "Long flight this good to offer drinks and snacks between meals"
Pros: "Amazing airplane, pilots and flight stewardess"
Pros: "excellent check in, they accommodated me despite my late arrival due to traffic from an airport transfer from another terminal"
Pros: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Cons: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Pros: "The crew was friendly and polite. Cannot complain. The seat in Premium Economy was better than expected. Certainly worth the upgrade."
Cons: "The food was good but could have been better. I don't really know what to normally expect. The cloth napkins and metal flatware were certainly appreciated."
Pros: "I particularly admire the free media entertainment options and quality of the meals served!"
Cons: "I was seated in the middle of the cabin, where it is rows of four seats, and the way the space under the seats in front of them were divided caused there to only be three separate and staggered places to put carry-on bags. With all four of us in my row needing to put bags under there, it was dicey."
Pros: "seat not very comfortable"
Cons: "too crowded"
Pros: "it was jfk to vancouver that time. but now 2019 its non stop from jfk to manila"
Pros: "Amazing crew excellent service as always"
Cons: "IFE was down for the entire flight"
Cons: "More food choices Use real spoon, fork and knife"
Pros: "Crew was very nice and helpful"
Cons: "Flight was delayed over an hour. when there was announcement for boarding, they delayed again when everyone was already standing in line. Then they asked us to sit down but there was no seats. it was hot and no aircon. the security process was strict and prisonlike because it was a USA bound flight."
Pros: "Crew are very helpful."
Cons: "Need reclining seats"
Pros: "The check in at Bangkok was GREAT!!!"
Cons: "We were served drinks ONLY ONCE during the flight One half cup of juice.... No chicken choice? Fish or pork only? UNSAT!"
Pros: "comfortable, clean washroom, superb food"
Cons: "Too many process checking. Right before boarding we were all asked to stand and go outside for another checking. Blue ladies should be on the table right before passengers come for another check. there is a store but coffee and bottled water are not allowed to bring on the chair..why?"
Pros: "Crew, service, comfort, food extra superb,"
Cons: "Add games on your entertainment, as you have movies for all ages, and have music as well like country song or old favourites would be much appreciated.."
Pros: "Great crew"
Cons: "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"
Pros: "The experience was only okcustomer"
Cons: "Customer service needs to be improved and also online checkin (date option)."
Pros: "Some of the crew are really friendly and accommodating."
Cons: "Space was very tight. I can’t imagine how the tall people can fit."
Pros: "Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe."
Pros: "food, crew, comfort were Okay. In-flight entertainment could use more improvement -- probably more asian content or travel-related shows."
Cons: "the 6-7 hour delay was handled very poorly -- lack of information; no airline manager so the answer all passengers received were "We are sorry but we aren't in a position to answer that." When asked about possible compensation, the ground crew answered "We'd have to wait until we reach Manila (which was at least 17 hours away)" -- This just made passengers more irritated and the ground crew were forced to call airport security. boarding very unorganized on our return flight."
Pros: "3 meals, drinks, pillow, blanket, toothbrush, toothpaste and sleep mask were included. Staff was friendly and kind. Would definitely fly with them again."
Pros: "The check-in crew was very efficient and helpfull"
Cons: "Boarding was very delayed (1215am became 745am) with no announcement as to why until hours after flight should have departed. Food/refreshments was distributed but not allocated evenly. My elderly mother (the passenger) who was travelling on her own was only able to get a beverage"
Cons: "Smooth flight and friendly crews."
Pros: "The flight was underbooked so I had a row to myself. That always makes a happy flight."
Pros: "PAL service is great. always hospitable."
Cons: "Food was mediocre. and a lot of the times they ran out options."
Pros: "not full"
Pros: "Crew was very professional and was quick to address any needs of the customers"
Cons: "Better choice of foods"
Cons: "Service, the seats, the vegetarian food is AWFUL, the entertainment is ridiculous and all around just a horrible experience"
Pros: "Most of the flight was excellent. The food was really good, the seats were comfortable and I got sleep easily. The cabin crew was excellent. No words to say about that. The inflight entrainment was the best. The IFE improved a lot. Overall a really good experience indeed"
Pros: "Had to upgrade to sit at the bulkhead area. Seating areas are too tight."
Cons: "Sitting near the bathroom smelled very bad."
Pros: "Great crew, smooth flight, good selection of movies (economy)"
Pros: "On time departure"
Cons: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Pros: "Im tall so as usual the leg room was difficult but that is every flight im on"
Pros: "the crew was awesome."
Cons: "the boeing 777 plane business class seats should reconfigure to the new version"
Cons: "The flight was delayed 2+ hours, not getting in Vancouver until after 5am. Everyone on the flight, passengers and staff were extremely rude. Never taking this airline again!! Also, there was no food left by the time the served me near the end of the plane."
Pros: "I liked the fact that it was relatively efficient terms of service on the plane. Flight attendants were courteous and hospitable, despite the fact that the flight was full. It was also a relatively smooth flight."
Cons: "First of all, it took a very long time to check-in, despite the fact that I had done web check-in the night before. I think a lot of people felt the same way. It took also a very long time before we took off. We were told that it was because of the luggage being loaded but it took almost 2 hours before we finally took off. In the plane, there was a man who was obviously intoxicated and was talking in a very loud voice. I think that someone should have spoken to him about his behavior and proper decorum on the plane. Also, the flight didn't have WiFi working on the plane as well (we were told that it wasn't working) and the seat back was broken. I wish that they had told us that ahead of time to manage expectations. I hope that the next flight that I take on Philippine Airlines will be better. I hope that these comments/suggestions will really be taken into consideration so that they can make their service even better because I would really want to use Philippine Airlines again."
Pros: "Smooth flight, the fact that I lucked out and didn’t have any seat mate"
Cons: "Baggage claim delays, same gate being used by other flights, USB not working for charging phone"
Pros: "I like the direct flight to Vancouver"
Cons: "I checked in early and was given a middle seat. I have back problems and walk with a cane and asked at the check in desk if I could have a window or aisle. I was told no because the flight was completely booked. I arrived three hours early and checked in online so I could get a better seat and they still said no. No one was able to help me. The flight was delayed over an hour and there was no apology. I always fly Philippine Airlines because IV always been really pleased with the service. This past flight makes me question that decision going forward."
Pros: "Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats."
Cons: "Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold."
Cons: "Delayed boarding ( can be expected ) but very little information given about it"
Pros: "I could really feel the heart of the Filipino"
Pros: "My husband had a very good experienced with his flight. Food was great and the flight was fast."
Pros: "Friendly crew."
Cons: "Turbulent flight. Small washrooms."
Pros: "Good food and staff. Arrived to destination 30 min early"
Cons: "Plane was way too hot. No AC it seemed. Made for an uncomfortable 4 hours."
Pros: "Flight attendants were courteous at times."
Cons: "The poor service at the Sydney airport. Not having my special meal and not being flexible enough onboard to compensate or resolve the situation. (I mean, why not have extra vegetarian options available; and beef being the only option is unacceptable for so many reasons, including that there are some religions that don't allow beef.) Lack of wifi and entertainment for an 8 hour flight is ridiculous."
Airlines flying from Toronto Pearson Intl to Palawan have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Intl to Palawan
Masks required on board, masks provided on flights from Toronto Pearson Intl to Palawan
Social distancing seating
Middle seats unavailable to book on flights from Toronto Pearson Intl to Palawan
Testing for antibodies, testing for symptoms for flights from Toronto Pearson Intl to Palawan
Waiving of change fees. Search flexible flights from Toronto Pearson Intl to Palawan