The staff was amazing. Best service I’ve had on an aircraft in a long time. Was not particularly happy with the food. Flight was at 10:50 and left home too early for breakfast and wasn’t able to purchase food at airport and felt for sure I could get some breakfast to buy on airplane. Nope as food was served around 11:30 and only one choice left (I was at 22C) so ordered the chicken dish thinking I’m getting a hot meal but cold chicken with rice and carrots etc. I was looking forward to a croissant sandwich and a hot cup of tea. The FA was kind to explain they were serving dinner at that time. She was lovely Other than the disappointment with the food the staff was amazing. On my return flight I will make sure to eat and take some food with me so I’m not hungry or disappointed. This was my second time ever flying Porter and will consider checking them when I next come to visit my daughter. Have to say it again best crew I’ve ever experienced on a flight and I travel quite a bit. Thanks.
3.5 hr delay for a 1 hr work flight. No information as to why the delay until 20 mins before boarding.
This flight to St. Johns was really good. Boarding was a breeze. We left spot on time. Seats were actually pretty good. Recliner further than I expected. Three more flights to go we will see if this is the status quo for Porter.👍
Our flight was cancelled at the last minute for maintenance reasons and we were rebooked on a late flight when we purposefully booked our flight to be home early due to work.
Staff were excellant. Only snacks served. Some turbulence so we were offered Free beer or wine.
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
Chaotic boarding, but mostly my issues are with Toronto airport
Service was amazing, and the plane was comfortable even for this long haul. But they could have more movies selections. But they were still a lot to choose from.
I had checked in online the day before but was instructed to collect our boarding passes when we arrived. I am not completely comfortable using the automated Kiosks and always enjoy the nostalgia of speaking with someone when checking in for a flight. Upon doing so however, we were immediately asked,"did you check in online already?" To which I replied, "yes, but we were asked to retrieve our boarding passes upon arrival." She then said, "that's what those machines over there are for. We really encourage people to use those." That unfortunately sparked a series of shortness and overall poor behavior in my opinion from the woman who checked us in. I understand it was early in the morning but I am always excited to experience flying and that interaction has unfortunately left a bitter taste in my mouth to the point I will forever now hesitate to book with Porter again. Thank you for taking the time to read this. Cheers, JD
Everything was fantastic, by far the best airline experience in Canada 🇨🇦!
Very kind crew. Vegetarian food better than usual. Prompt take off. Entertainment worked well. Could always do with more room!
The dinner was bland and boring, but the economy seats were surprisingly comfortable. The flight was very packed.
Great crew and entertaining Captain. Seats were not what we had expected based on my booking but things worked out in the end. Of course, like all airlines these days not enough leg or elbow room.
The entertainment system was down; food by purchase only; several people did not receive their luggage. No one answers at the local office or online about the luggage.
This has been the worst experience I’ve ever had. Basically, I lost my round-trip tickets because one of my last names was missing, and you didn’t allow me to correct it. I had to purchase a full ticket again. Once I get home, I will start legal proceedings against you.
It’s ok just the boarding point is far too far
They are a sister company with Air Transat and the two companies do not work well together. If you have any issues the two companies will blame each other and you will miss your flights. The help line does not help
Flight delayed any hour and couple of big gate changes
We were unable to land in Liberia. It was not the airline’s fault, but we had to be diverted to SJO.
Old plane, hard seats, 1.30 hours delay, while seating on the plane waiting for departure.
Our biggest complaint was a major schedule change that was not communicated to us in any way. Luckily the time change went later not earlier so we did not miss the flight. Our email addresses and phone numbers were on file but we received no email no text message no nothing. Short flight so not much to say.
7 hour layover was a drag. Free internet on the long leg was great.
It was good! Short flight and it was on time!
Flights were cancelled setting me in panic mode since my much needed weekend escape with friends was only a short one. No apologies given at the airport nor on the plane. Flight was rescheduled
My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.
WestJet was able to re-book us to the next available flight at no charge when air traffic controller staffing shortage delayed our inbound flight
Boarding process was poor and slow. Should fill the plane up from the back like other good airlines
Departure delay on a late night flight. Made us even later. Tired but got home.
We were late boarding, but it all worked out. So, no problem.
Considering that our flight was changed to a day ahead and we were not properly notified, we showed up a day late and had a HORRENDOUS experience trying to figure out what happened and how to get home back to Canada from New York. After spending hours on hold with Westjet and Kayak, we came to the conclusion that we had to BUY new tickets to get home that cost DOUBLE what we originally paid. Not to mention a last seconr hotel room that cost $500 CAD for ONE night because of WestJets mistake. After meals and final costs, we had to reach out to our families for nearly $2000 CAD to get home. How was our return flight? We didnt get to take it...absolutely defeated and furious with both Kayak and WestJet who kept bouncing us back and forth on the phones with NO resolution. Unacceptable. We will be looking into compensation over this.
I was through check-in right away and on the plane before I knew it perfect in every way
Everything but the actual plan was good. I would expect a 5hr flight would have at least chargers for mobile devices. Especially considering since the airplane had no screens for entertainment either. Seats were tighter than usual too.
I hadn’t noticed that I was on the budget carrier so I suppose it’s my fault. But that’s a long flight to have no entertainment and few food options,. Only one drink service offered during the entire flight.
I booked through Kayak for the first time. Unfortunately I was charged in US dollars. Only after booking did I see the tiny American flag on your website. There should have been a larger icon with a notice that I am in Kayak’s US site. I am Canadian, am flying in Canada and was disappointed that Kayak did not recognize this.
Air Can strike caused us to have to buy another ticket. Then at the end, it was wasted monye, because strike did not happen.
Flight was delayed, slow boarding,fully booked flight... No extra charge for beverages..
Seating is comfortable, boarding is well organized. Toilets are very small. Even though I’m petite, still find no room to move around. Toilet paper holder hanging loosely, eventually they fell on the floor. The small sink is too shallow that causes water splashing on the floor. It doesn’t look pleasant. I didn’t purchase food or watch the entertainment, so no comments.
The flight was late leaving by a half hour. Other than that it was excellent
I didn't get to take this flight due to delays and missed flight
Atleast along with water or juice they should give some snacks.
