We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late
no issues at all... Kudos to the food. This time was really really good
The food was ok. The crew seemed like they were cranky. I had one guy get mad at me for passing in between the storage area to get to the other toilet. I can understand if it's not allowed but reprimanding me like I'm a student saying "This is the last time!" was not appropriate. During my meal time, there was a French family around me. No problems there but when we usually have meals, they are supposed to put their chair in the upright position. These people did not do it and the steward did not tell them to raise their seat in the upright position. However, I was told to do so! So, me and another person next to me had to eat with the monitor almost touching our faces. Furthermore, a lady in front of me was putting her feet up and preventing another elder passenger from putting her seat back. To make it worse, she was continuously hitting her back into her seat, shaking my monitor while I was watching a movie. A crew member did speak to her about it but then she accused me of pushing her seat forward! The crew member gave me a death stare and told me to stop pushing the seat forward. I did not even touch her seat at all, if I did, she would know it. Her boyfriend also stood up and tried to push her seat even further past the maximum decline to no avail. None of these people were reprimanded but the steward, some bald guy, was extremely friendly with them and did not even try to instruct them to do anything until it was time to land. I resisted the urge to really argue with them because I would have obviously been seen as the aggressor (I have no idea why). I hardly said anything on this flight except "more wine please" and "sorry" if I bumped into someone accidentally. Overall, it was an annoying flight and I had to resist the urge to yell at the steward and the people he was overly friendly with. The happiest moment of this flight was leaving it.
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
I travel frequently. The flight was late again... KLM should really try and be on time
All was good. I think the back of the plane should be boarded first. It would be faster. Minimal waiting time behind passengers loading their carry on baggage.
My return flight has been changed to JFK from EWR without any notice or reason
This was my first time flying SAS and used them for 4 flights. The crews, flight and communication was outstanding. I flew premium economy and was extremely impressed by their SAS lounges. I will 100% ise SAS again. Everyone was so pleasant!
I upgraded to economy plus and it’s so worth the price. The crew is exceptional and the food is pretty decent. I would definitely fly with them again.
The flight was on time and loading was fine. I really disliked that all drinks other than coffee or tea had a cost. Deplaning was also an issue as people did not wait for those in front of them to get out before they pushed forward
Flight was delayed 3 hours. Pilot cancelled flight under 4 people volunteered to change their seats to economy from business class.
I paid for wifi and it worked about a total of 5 min. Feel ripped off
Overall, this flight team did a fantastic job. They came often with the water, coffee and tea. There was no meal choice in coach, but the lasagna lunch was decent. The sandwich snack just before landing was tasty. The baggage bins were large, so no trouble holding carry on luggage.
Old plane with terrible business class seats - good food and service. Boarding was a joke with business class boarding last.
Boarding the plane outside in the rain was a pain. Very safe flight
I was pleasantly surprised - it has been awhile since I traveled with them - other than being delayed leaving Malaga everything ran very smoothly- yes I would travel with aer Lingus again and yes I would recommended
The only problem was there are games on the entertaiment system. The guy behind me played poker the entire time and poking the back of my seat. I hope they remove these.
Delayed due to weather... fine. But then the board us. Rows 15 and back had to go down the stairs and back up the back stair entrance to the plane. No assistance offered. Then they inform us that we are delayed for paperwork for an hour. So why did we board? Then, about 45min later they inform us that it'll be another 60-90mins. Really? No wifi, no seat entertainment, no drink or snacks offered. And we were not allowed to deboard.
Great travel. Wonderful experience. Hope to do it again in the near future. God willing
Both flights were delayed due to maintenance issues. Because they where late boarding all four of our bags where left behind on our last connecting flight.
They lost my baggage on my connecting flight and we’re an hour late so I nearly missed it
Always find Aer Lingus reliable and good value for money. Food on this flight was pretty basic and the headphone Jack at my seat only worked for one ear. Little disappointed in movie selection, limited on recent releases. Staff are okay - but I always buy a cheap ticket so not like I expect first class opulence anyway!!!
Great hospitality and service! Seats are better cushioned then some
There seemed to be much more leg room than a typical flight. I haven’t been that comfortable on a plane in years.
I got rerouted to another flight/city because the original flight was late and I would not have made my connection. I had to wait an additional five hours (no compensation) for the new flight which was also delayed because the computer was not working. Arrived at my final destination after nearly 20 hours of travel only to discover that my baggage had not arrived with me. Two days later and still waiting for my baggage. Customer service has been incredibly unhelpful and even hung up on me because I dared to ask for them to have someone call me when my bag arrived at the airport. No one apologized to me for what I experienced and they were dismissive of the fact that I have absolutely no clothes or toiletries. Absolutely awful, disorganized and stressful experience. Am dreading the return flight.
Very efficient boarding - other airlines could learn from them. Friendly, efficient crew. Red eye flight, so dinner meal was irrelevant. Breakfast could have been more substantial. Seats reasonably comfy.
Disastrous boarding. Entered air bridge only to descend stairs and enter a bus. Plane had insufficient storage, was old and chair recline was damaged. Air stewardess was sullen.
Awful experience all around, misleading booking led to disgraceful baggage charge at gate. Tiny uncomfortable seats with little drinks served in small paper cups filled halfway. Difficult to use bathrooms the whole flight and now on the way back we’re stuck in Lisbon a day later because of a diversion on our connecting flight, I will never fly this airline again.
I suspect that there was an item pilfered from my bag at the TAP automated check-in counter on March 26th at Heathrow Airport around 11:30am. I think that the employee assisting me with my bags took something out of it when I was not paying attention because today, March 27th there is a notebook missing. Please check the camera to see if indeed this occurred. My description: Male, African Decent, 5'8, 180lbs medium build, wearing trousers and a jacket. Employee description: Female, Indian Decent (guessing) 5'7, slight build. Flight 1359, London to Lisbon.
The flight crew was good, the flight itself was quick and comfortable
Boarding was late by 30 min due to a bus missing to take us to the plane... And then the flight was delayed by about 90 minutes, in a 60 min flight
Very agressive with bags both arrival and departures found minor damage to my luggage including my check bag being broken into nothing of value was in there so I do not believe anything was taken but definitely broken zipper into the outer pockets of suitcase
We liked the crew. They were competent, professional and friendly. The only big negative was our departure was delayed several times and the airport staff did not communicate what the problems were and what we should expect.
Two of three flight attendants were not super kind as I would expect. The very kind young lady in my section was wonderful but then lady and man up front were not. Sorry but it makes a difference !
Great staff who were ready working with smile 6 in the morning on New Year’s Day. Although security checkpoint was way too busy, the airline staff were understanding and waited few minutes after boarding. We took off not only exactly on time, but arrived 20 minutes early. Two thumbs up!!!
Another 35 min delay landing No apology no communication or acknowledgment about this
Try to humanize onboarding and take AI out. It's embarrassing and useless
Already stated....flights were fine. Late luggage a disappointment and failure my Lufthansa to get my bag delivered in a timely fashion.
Check-in very easy and smooth. Plane and crew were nice. Seat open next to me created more space. Food was fair but plentiful. Lots of movies and I was able to sleep some on the way to Munich. Very tight connection, about an hour. Fast through passport control and a bit of a walk to last G terminal gate but I made my connection to Palma. Unfortunately, my luggage did not make it. It is now almost 24 hours since I anded and still NO luggage. I know it landed last night on another flight. Local delivery should be today to my hotel in Palma but nothing yet. I asked about the tight connection when I checked in and was assured they would get my luggage to the connecting flight. Very disappointing it missed my flight but more disappointing that it has taken so long to arrive. Failure on the airlines and service to get my luggage to date.
no kiosks to check in with- it’s 2024!!! the flight was so hot and uncomfortable - not sure if that’s what caused a lady to faint during the flight but i was absolutely miserable.
Luggage took nearly 2 hours to come out. Terrible airport service in Malaga.
Hated every minute of it. Delayed for over 10 hours only to have to cancel rental car, car insurance and hotel. Its taken me 3days to get to my final destination when it should have only taken 12-14 hours. Very unhappy with Lufthansa.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
This flight space was way better than our international flight. Efficient boarding and comfortable
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
Toronto (YYZ)Canada
Las Palmas de Gran Canaria (LPA)Spain
Las Palmas de Gran Canaria - Toronto