2 names: Uliana y Mya! These ladies went above and beyond to provide the best care and experience onboard Alaska Airlines. Mya was such a a pleasant delight. She was very kind and attentive to my children. When she noticed my son was waiting to use the restroom, she offered him snacks. Uliana-golden standard of customer service with care. She was attentive from the moment I came onboard to the time we departed. She paid extra attention to notice I spilled water while stepping onboard and offered me a napkin. I didn't even notice that I spilled my water. She also was very kind and nurturing to my youngest child whose feet were in the aisle while she was asleep. She took note to gently place her feet safely and carefully in the aisle so not to wake her but also prevent a passenger from accidentally bumping into her. She checked on us multiple times to ensure we were comfortable, especially our young children and surprised them with special Alaska Airlines wings. That very kind gesture made them feel apart and very special. They even went up to her as we were departing to give her a hug and fist bump. It's the smallest gestures and acts of kindness that mean a great. Thus, my family wanted to use this opportunity to thank the entire crew and particularly shout out Mya and Ulina. We are happy to be loyal customers and look forward to our future flight with Alaska Alirlines.
They canceled my flight going back to SF after I was at the airport. Wanted me to take a flight 14 hours later. Not a happy camper.
I didn’t like not knowing my seat till I got to the airport - and my boarding group was F (last).
I have never flown Alaska Airlines before & would recommend them to anyone& will use again
Flight itself was great! Snacks are never really good; in this case, the "butter braids" and Biscotti cookie were both hard. The attendants' were good. We felt we found a good deal on the cost. The check-in process was very smooth: Alaskan Airlines always does a good job. Boarding was pretty timely, too. We fly Alaskan whenever possible and will continue to do so.
Wasn’t an Alaska plane so the seats were very thinly padded- glad I wasn’t going further.
Service was excellent. Staff at check in cleared hurdles for me so I could travel with my service animal.
Clean plane, relatively spacious in Main Cabin. One experience: I'm 79, with torn rotator cuff (R shoulder). I asked for help getting my carryon into the overhead bin and was told that the staff "does not help with this" (or some such phrase. On previous flights, help has been offered (and accepted). I prevailed on a fellow passenger for this. Also, why not board back to front?? Would this not help in the speed of boarding?
The process was professional and really informative. I personally did not find any issue with thr process from start to finish.
Flight was late but crew was very efficient and friendly.
Was the longest flight I have ever taken to Orlando. Not Westjet’s fault necessarily. There was a traffic issue in Orlando. We sat in the airplane for about 2 hrs before leaving Calgary on a 5 hour flight was just a little long to be stuck in the plane. Once we arrived in Orlando we were stuck in traffic on the ground for another 30min. I guess maybe the flight could be delayed so boarding would have been later so we wouldn’t have to have the discomfort of being on the plane so long.
Airport monitors did not give the gate for our flight returning Detroit to Vancouver Juice served from glass storage containers are a far more healthy alternative for people. And would also minimize the need for recycling plastic or aluminum containers
Boarding, staff and flight great. A bit disappointed with no in flight online entertainment but I'll live. Landing was a bit of a jolt (more than usual) but hey everything else was smooth. LoL
I’ve been delayed for two days and I’m still stuck in Honolulu tired spending money
1.5 hours late departing YVR for a 14-minute flight. Packed waiting area. Full plane. Families with tired, screaming kids. 40-minute wait for baggage at YYJ. For a Dash-8. Obviously there was some kind of breakdown but there was no communication from anyone. Most of this was not WestJet's fault but it was an unpleasant night overall. I fell asleep in a chair waiting for the luggage carousel to start.
I wish that seats closer to the front of the plan were available, but when I booked the flight the seats were VERY expensive so I did not book seats at that time. The day before flying only seats at the back of the plane were available. It takes so long to board the plane and empty the plane on arrival due to SO many roller bags.
flight changed by airline. then could not check imto mew flight because kiwi had messed up the reservation. still waiting to depart…
Good. Really crowded and busy. Going to Winnipeg plane was crowded and seats very narrow Now I remember why I dislike flying 😈
Having a lot of delayed flights on West Jet, however things always work out. So no complaints.
Three hours on the tarmac before a four hour flight. I was hungry given the long wait, yet still had to pay for food service
We enjoyed that we boarded and took off on time. We didn’t like that our connection flight was a twenty minute walk through the airport with only one hour in between flights.
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
The crew was doing their best on an old plane needing updating. Chairs that creaked and wouldn’t stay in position. My tray table was unusable as was on-board entertainment due the audio needing usb earphones (that were not provided). Prior to boarding in Toronto and despite being scheduled for a wheelchair and assistance, we were dropped off by clubcar without a wheelchair which I found myself by a gate. Due to no boarding gate assigned at that time we waited and when it was, it subsequently was moved from 64 to 95. No help could be found so I pushed my husband’s chair to that furthest gate in the airport at the highest speed possible for a 73 year old. And by that I mean I ran. It was a very stressful experience.
Wifi wasn't working on one of the UA flights after boarding.
Leg room was lacking. Legs crammed into seat in front.
T hey did a great job. Flight was on time .
the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.
Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
The experience was generally above average. The only downside was the absence of WiFi during my flight from Vancouver to San Francisco.
on demand entertainment in seat back awesome Check in Kiosk too demanding with endless demand for more information information then says go to counter. Counter agent unfriendly. Do it yourself check in luggage procedure not intuitive, upset employees frustrated the whole procedure.
Headphones for the movies have too much bass and can't be adjusted. Almost impossible to hear. Great movie selections but can't really watch them because you can't hear them. Also the system is very slow.
There was no entertainment at our seats. The flight was comfortable and we had leg room. The snack we had was really good.
Economy seats were surprisingly comfortable, and snacks not too bad. Checked luggage arrived at destination without problems. It was annoying to wait until last to board as lowest-tier seats but understand it’s difficult to gauge when loading a full plane At least checked carryon luggage seemed to come off first. Annoying to have to use app to order food/drink when wifi availability didn’t allow time for it. Advance communication would have helped Food on menu seemed highly processed and unpalatable, overpriced and over packaged. So maybe a good thing to have missed chance to order
The crew suki/zuki is very rude. The zoning is only being announce once and there’s no way we will know what is currently allowed to board. I’m zone 5 (currently it was zone 3 but hich I didn’t know coz i went to the restroom). I saw a guy (zone 4) start boarding also. Then my husband (zone 5) started boarding also. But when it’s my turn, he said that i have to wait coz it’s still zone 3 and I questioned him why was my husband allowed when we are both zone 5 and i pointed to him my husband who’s boarding already and he told me to be attentive next time. And i told him he was so rude u like the other lady staff who is nice. The lady is the one who allowed the man (zone 4) and my husband to start boarding. There were 2 lines (the lady and suki)
The original connecting flight from Vancouver to Portland was canceled and then delayed. I ended up waiting for almost seven hours instead of three.
Air Canada was great and boarding was fine. The issue was that we received an email from Air Canada to check in (we were directed to Air Canada’s website). When we tried to check in online we couldn’t. So we decided to go to Air Canada check-in desks at the airport. When we arrived there they said that we needed to check in with United Airlines (which was in a different terminal and required an air train or long walk to get there). There was no indication during the booking process that we needed to check in with United so it was impossible to know. Hopefully this can be fixed going forward to travelers know which airline is processing their check-in. Seems like a basic thing that should be communicated during the check-in process. Other than that, everything else went well.
Poor communication, when they chose to change my airlines to Alaska when entering back in the US. Even gate agents were confused.
The staff were kind and friendly. It was smooth going and coming back even though coming back with holiday traffic.
Vancouver (undefined)Canada
Albuquerque (ABQ)United States