Daily cleaning, installation of cabin HEPA filters on flights from Vancouver Intl to North America
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|September||Best time to beat the crowds (3% less expensive on average)|
|December||Most popular time to fly (7% more expensive on average)|
Average price round-trip
|C$ 488||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 184||or less|
Good deal one-way
|C$ 124||or less|
WestJet, Delta and Air Canada have all waived their change and cancellation fees on flights from Vancouver Intl to North America. Confirm policies on booking site.
Philippine Airlines, LATAM Airlines and Delta do not allow booking a middle seat on flights from Vancouver Intl to North America.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 1h 10m
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Scores according to KAYAK customer reviews
Pros: "Food vouchers."
Cons: "Being delayed almost 3 hours and getting in after 1 am."
Pros: "Apparently mechanical problems early in the day put our jet 89 min behind, but all involved worked the magic to achieve only a 60 minute late arrival. Loved the sparkling water (she was kind enough to make mine vegan even : - )."
Cons: "Late start and long taxi and long bus rides. BUT, the conversation with the new found friend was off the chain. I'm cool with the Sonoma means a taxi and bus portion - worth the fare."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "I liked it all"
Pros: "The crew"
Pros: "Coffee Starbucks"
Cons: "Passenger seat 25D was swearing all the time"
Pros: "on time, somewhat"
Cons: "very cramped seats; are my husband and I profiled on airline flights? why are we always placed exactly over the wings or in the rear of the plane, with all the babies? we are senior citizens and flying three to five hours with babies crying all around us is not a pleasant flight. So we up graded to first class on this return flight. Is that the only way to get out of being profiled to sit in the rear of the plane with the crying for three hours?"
Pros: "The flight was thankfully very short!"
Cons: "Crappy service, slow boarding, lack of control of boarding passengers at gate, plane was not as clean as normally expect for this airline."
Pros: "Excelente servicio"
Pros: "Service was good, lots of leg room and they even had in flight entertainment for free!, unlike all other domestic airlines where they always try to nickle and dime you. Great airline."
Pros: "The staff treated everyone like humans not a number!!!!"
Cons: "Checking bags after shelling over 500 bucks on a flight should be free."
Cons: "On time"
Pros: "Quick easy flight"
Cons: "Waiting on the runway for 45 minutes to de-plane"
Pros: "Crew was excellent."
Cons: "The unexpected turbulence"
Pros: "They're organized, staff is super friendly and seats are clean and comfortable."
Cons: "I haven't flown a first class this poor ever. No blankets, we were not offered drinks until we were at cruising altitude, no magazines, felt very dirty and unkept. Food was less than desirable. Alaska needs to improve their overall service and cabins."
Pros: "The crew was super nice, from when we boarded the plane to when we got off. (:"
Cons: "We had to wait over 2 hours delayed our flight claimed it was mechanical reasons then change it saying it was paperwork they need to do so we would be able to make the flight wasted almost 3 hours I was sleeping the crew wakes me up for drinks like really !!bad experience!!!!"
Pros: "Air travel in the US is a disaster. People are cattle. Food is overpriced. Some airlines have policies that out to be criminal in how passengers are treated. The good news is Alaska and just a few other smaller airlines are far less terrible than the rest of the industry. The product is still cramped, unapitizing and not always smooth... but the crew is consistnetly awesome... and their policies are customer friendly"
Cons: "Selling the credit card on every flight for 15 minutes is torture. Force feeding us an informercial once is more than enough but if you have a round trip with connections it is 4 times. I was considering it but by the 4th time I was too annoyed to ever get your credit card"
Pros: "The crew and the service"
Cons: "The 30 min delay in takeoff"
Pros: "There was no entertainment since was a shorter flight but the staff was amazing, comfy seats, good selection of food and excellent coffee."
Cons: "Late over and hour"
Pros: "Service was impeccable great flight"
Pros: "There was one crew member, Terrace who was hilarious made any announcement enjoyable to hear, we were lucky we got him on our return flight as well"
Cons: "seats not giving good lumbar support"
Pros: "Was an average flight, nothing bad happened and nothing exceptional happened."
Pros: "Smooth flight"
Cons: "Pdx tsa...very rude"
Pros: "That I was finally able to go home."
Cons: "My first flight to Alaska was delayed and my flight leaving was cancelled completely. I called customer service and was told I would be given a refund for all the trouble my cancelled flight was causing making me late for work and my ride being unable to pick me up at the new landing time. I never received a refund and my rebooked flight got cancelled. I almost didn't get home on that flight either, but the customer service agent found me a seat. I never received a refund and I missed out on pay at work. I never want to fly Alaska again!"
Cons: "charged for ipads, wifi didnt work,"
Pros: "George Yoo"
Pros: "The flight left on time and arrived early. The crew was friendly and offered drinks on an hourly basis. The egg scramble breakfast was pretty tasty; surprisingly it was made with real ingredients not an ounce of foam egg insight."
Cons: "Nothing worth complaining about."
Pros: "Crew was fine and great."
Cons: "The flight was delayed, then we had to sit on the runway after boarding for about 45 minutes before takeoff. Arrived to LA over 1.5 hours late."
Pros: "Flight was okay, uneventful until landing"
Cons: "After landing at LAX we were made to sit on tarmac for 45 min because there was no gate available. This isn't rocket science folks, we were a scheduled flight coming into a major hub. Disappointed."
Pros: "I recently moved from Baltimore to LA in February. I love Alaska Air! The crew is always friendly and as a 6'3 guy I appreciate the legroom in the aisles."
Cons: "I was rebooked on a non-direct flight for tomorrow. They overbooked the flight."
Pros: "Being stra"
Pros: "I liked the captain's communication about the delayed departure and how he made up time to get us to the destination on time."
Cons: "There was no need for us to have taken off late. The plane was on the ground but at the wrong gate and it was brought around to the correct gate more than a half-hour late."
Pros: "Early take-off, friendly staff"
Cons: "everything was cool"
Pros: "The whole air experience is so egregious now, I'm committed to first class and only a few airlines. Just can't do it anymore. I'm not a herd animal and I don't want to do it their way. Period. On Air Alaska it's a clean cabin, they leave on time, they maintain the planes. Amen."
Pros: "Leaving on time, arriving on time."
Cons: "Very uncomfortable seats, too small, even for a small person like me. Person next to you takes up 1/4 of your seat."
Pros: "very little except the price"
Cons: "well it wasn't Qantas that's for sure"
Pros: "Friendly people, clean new plane, ease of check in and baggage drop."
Cons: "Sold out of the fruit and cheese pack by the 20th row!"
Pros: "Great pilot and flight attendents, clean plane"
Cons: "I like everything"
Pros: "Easy boarding"
Pros: "From the staff that went above and beyond to get me the seats I wanted on an extremely crowded flight, to the efficient process of boarding those without overhead bags earlier, to the comfortable flight - my experience was excellent."
Pros: "Staff very warm."
Cons: "Food selection paltry. Vodka from Seattle? Hopefully you will take Virgins food selections and liquor. Alaska can use an overhaul. Also aisle too tight."
Pros: "The crew was great!"
Cons: "We had a six hour layover in LAX and our luggage still didn't get transferred to our next flight and so our first 3 days in Ecuador was without luggage!"
Pros: "Pilot told us it would be 10 mins really took an hour to taxi and park plane."
Cons: "Pilot lying"
Pros: "It was actually an American Airlines flight I asked for a seat change from window to an aisle seat and even though the flight was fully booked, according to the staff, they kindly obliged and I got an aisle seat"
Pros: "Goood everything"
Pros: "Nothing same useable"
Cons: "No need"
Pros: "Crew was great."
Cons: "Communication as to why we were promoted to premier seats and service."
Pros: "Fast efficient process through security. Well labeled and helpful airport staff. Plane wasn’t very full. Had a row to myself which was great. Entertainment available on smartphone, iPad or lap top."
Cons: "Really fast connection. 20 minutes from landing from LAX to clear customs and find connection before boarding call. Not much menu options for purchase and too quick a connection to buy anything. Luckily I travel with snacks."
Pros: "Smooth process, nice plane, amicable staff"
Pros: "seat was comfortable"
Cons: "be in time guys. Please."
Pros: "I did not make it on the flight as the time was given was 5:35 and the flight left at 4:00."
Cons: "I was not given correct information and being a very novice traveller did not check the information."
Pros: "Crew are always the best on WJ:) All smiles, real people, love it :)"
Cons: "On board entertainment not working :("
Pros: "Easy boarding and checkin"
Cons: "Westjet seating is tight"
Pros: "Boarding, flight, and deplaning great.our seats were pre booked by West Jet and were the window and aisle seat. My husband is 6’5” and needs an aisle seat. We prefer to book our own seats at no cost. Fortunately our seat mate wanted to change too."
Pros: "The flight didn’t get cancelled. We didn’t crash."
Cons: "Flight was delayed because it came from Toronto and it needed to be cleaned."
Pros: "Very comfortable. I was impressed with seat comfort, especially nice after being in cattle class with another airline on a 12 hour flight across the Pacific."
Cons: "It would have been nice for WJ to have an earlier flight from Vancouver to Winnipeg. But I understand it depends on demand."
Cons: "Because of the discounted fare I was placed in rear seating at the very back of the plane and to change seats was to cost me $14"
Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."
Cons: "I had safety concerns on the flight from YVR to Toronto because seated in the exit row were two individuals who were brought to the gate assisted on a cart and had to wait for assistance to get on and off the flight. They had very poor ambulation which made me nervous as these people have agreed, by sitting in the exit row, that they are able and willing to help in the case of an emergency evacuation. This was not a safe situation and was noted by several passengers."
Pros: "Crew were friendly, efficient and helpful."
Cons: "Entertainment options were limited to what was being broadcast on regular cable channels. No movies or on demand content were available. Assigned seats were different than what was reserved during booking."
Pros: "Crew did a good job, even with the long delays."
Cons: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"
Pros: "The plane was one of their most recent to their fleet of planes. Lots of overhead luggage space and extra leg room. Nice looking on the inside"
Cons: "I like the overall feel to the inside."
Pros: "Talia is an excellent stewardess—She takes good care of people"
Pros: "Nice customer service pleasant flight. Fkight attendants are really nice"
Pros: "The low cost"
Cons: "That which comes with low cost, you get what you pay for"
Pros: "The check in staff are very helpful and kind especially Rachel! The service was excellent very happy and helpful staff during our flight. The pilots made such a smooth landing and we are so thankful to be home safely!"
Cons: "Still cramped in the seats!"
Pros: "Very spacious. Not an overfull flight Seems like they offer a lot"
Pros: "Flight crew very attentive."
Cons: "Condition of bathroom at front."
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Cons: "We sat across an aisle150 feet from the boarding gate and never heard any pre-boarding announcements. There is too much carry-on luggage, coats and backpacks in the overhead bins. No room left if boarding near the end."
Pros: "I just love WestJet"
Pros: "Landed 10 minutes early. Good landing in tough conditions"
Pros: "Staff was friendly and helpful. There was no delay in any areas."
Pros: "Friendly, polite crew. Well organized boarding"
Pros: "Only problem is my flight didnt have screens and you had to pay for a tablet. I get screens on my flights to Edmonton and Sask for work with Westjet all the time but on a long flight to London they're majorly lacking. A basic meal over a 9.5 hour flight should be included as well."
Cons: "1 for usb charging ports though. I still love Westjet but different priorities for International flights should a no brainer."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "Enjoyed the flight on WestJet."
Cons: "I did not like Kayak, and will not use them again."
Pros: "Friendly, helpful staff"
Cons: "Typical stuff, Cramped space, crappy food"
Pros: "The flight was on time"
Cons: "No food, flight attendants were okay but not especially friendly"
Pros: "Crew fun"
Cons: "Cramped foot room"
Pros: "Great service and flights were on time."
Cons: "The lounge should offer more variety of foods ."
Pros: "Seats were comfortable with enough leg room. Crew was fantastic!! They made it a very entertaining and enjoyable experience, especially the host."
Cons: "Entertainment system didn't work at all for me. I believe it was also not working for everyone else. The food was also not that great. Portions were tiny, taste was ok, but definitely leaves something to be desired."
Cons: "Paid for reservation of a particular seat. At check-in was offered my choice of another seat without regard to the fact that I had paid for seat selection. Westjet employee did not honour paid-for selection or offer refund."
Pros: "West jet is a clean and well run company"
Pros: "Flight not full"
Pros: "Being disabled I found everyone very helpful and friendly"
Pros: "Flew part of the trip on a Mexicana plane and part on a WestJet plane. and service, food and entertainment was far superior on Mexicana than Westjet"
Pros: "on time friendly comfortable"
Pros: "The flight attendants in plus were excellent."
Cons: "Three hour delay out of Gatwick was brutal."
Cons: "I had a hard time viewing TV with the light from the evening sun hindering my view"
Pros: "I liked the free entertainment app"
Cons: "I didn't like the delay but that seemed unavoidable"
Pros: "The flight attendants were not only polite and courteous (as expected), but were funny, as well. Great service!"
Pros: "Due to covid I understand the strict attitude but sometimes they are rude."
Cons: "Better attitudes"
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Cons: "We have could have left, still in airport Mexico City"
Pros: "Aeromexico reopened the flight for us after we arrived late from another flight. This was hugely appreciated especially since we were traveling with three small children. We will now only fly Aeromexico Instead of Interjet or volaris"
Cons: "Great flight and airline"
Pros: "Comfortable plane."
Cons: "Boarding, it was organized chaos with having to show your passport verification then get in another line to board."
Pros: "The flight was fast and with no delays"
Cons: "They charged me extra 14 USD for checking in, I had never being charged extra for that."
Cons: "No tv"
Pros: "Great plane with great service!"
Cons: "They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful."
Cons: "24hrs in advance, the flight was delayed over 6hrs"
Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."
Cons: "I got singled out by a staff member to request me to check my bag while the passenger behind me had a bigger carry on bag. My other 2 friends had carry on backpacks about the same size as well but they didn't get stopped. I didn't know why I got picked on."
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Cons: "Very happy, excellent!!"
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Pros: "from LA,to Juadalagara mexico the time was,to close to,get,the,next, flight, it takes to much time to get to next flight,so we missed the fliight.an they had us ringing a road. from here to there .they bags were thrown in a different shut they said it was going to be, number 7 it was thrown on number 5 wend none of personal set nothing. so does the resen we miss or flight .so we had to stay in Mexico for two day in mexico whit out the company given us any hospitality for us to stay."
Cons: "so overall it was a haraval company to flight we"
Pros: "Tv on flight with good movie selection"
Pros: "I enjoyed it"
Cons: "Good overall service"
Pros: "excellent atention"
Cons: "The personal in the frond desk in Mexico City it is very incompetent I think this guys need more trainee and need to have more respect for the customers. because if this guys thing the customers pay his salaries and no be to arrogant whit the customers."
Pros: "On time. Good entertainment"
Cons: "Food too salty"
Pros: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."
Pros: "Free tv"
Pros: "I like the staff, the seats, the entertainment"
Pros: "Puntualidad y Servicio."
Pros: "Overall great experience."
Pros: "Everything was great,,, good crew attitude"
Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."
Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."
Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"
Cons: "Bad service!"
Pros: "Well organized boarding and time efficient"
Cons: "Food mediocre"
Pros: "Lots of really good movie choices"
Pros: "Every thing but the entertainment is not working"
Cons: "Entertainment part"
Cons: "difficult to turn off screen"
Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Pros: "The lights went out so you could sleep"
Cons: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."
Pros: "liked the seat and the space. a blanket provided without asking"
Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."
Pros: "People in Mexico are very nice."
Cons: "The Mexico DF airport us very crowded and you will be delayed. Avoid it if you can."
Cons: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."
Pros: "Price! And aervife"
Cons: "La aerolinea nondeja documentar ni una maleta en viaje internacionaybesones fuera de lanley ybdijeron q estan amparadoos a esa ley"
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Cons: "The flight was over 2 hours late. I was traveling with a baby and they never ask if anyone was traveling with infants to board first. The flight attendant came through only once and never bothered to check if anyone needed anything else. The seats were so old that mine reclined with out having to push a button. They need to do a better job with their customers, be more friendly and attentive."
Cons: "This does not only apply to Aeroméxico, but the seating in airplanes are too narrow and uncomfortable."
Cons: "Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes."
Cons: "The plane had to go back to Guadalajara after 1hour of flight due to mechanical problems, they had to put us on another plane ,it was scary."
Pros: "Vegan vegetarian food option. Ability to pay extra for more legroom in coach."
Cons: "After the announcement at the gate to prepare to board, we went to wait on line (Group 2). However boarding did not begin until more than 45 minutes later. I did not appreciate standing in line for that long. There were no announcements from the gate staff about the delay. This seemed disrespectful to the many people waiting on line."
Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."
Pros: "Friendly crew."
Cons: "No hot water available so no coffee or tea. CRJ on a "western commuter" route is highly unusual."
Pros: "Good legroom,"
Cons: "Older aircraft, tray tables not level, rear washrooms no water, delayed departure"
Pros: "OK service"
Cons: "was not offered a direct flight to Vancouver when it was obvious that I would miss the connecting flight."
Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"
Cons: "Once I landed at my final destination, luggage was delayed. Did not receive until several hours later."
Cons: "Ended up missing this connecting flight to Calgary . Our plane left 45 minutes late from Phoenix because of a gas spill so when we got to Vancouver from Phoenix, we had to go through customs which took extra time. When we first landed in Vancouver and before we even got off the plane, we had 5 minutes to board onto our next flight which obviously was not going to happen. We rushed through customs and still might have been able to board our flight at the last possible minute except the staff at the airport led us to somehow get out of the secure area and have to go through security again before going to our gate. That took so much extra time. This never should have happened. When you get off the plane and have a connecting flight, there is always a way to get to the gate to board without having to go through security again. When we finally made it to our gate for our connecting flight, our plane had left and we were told to go to the air canada service desk. There was about 10 to 15 of us that had missed our connecting flight because of this so the 2 staff at the desk were trying to help us all but had to wait for their manager to come and confirm they could give us another flight which took quite a bit longer than I thought. We ended up getting booked on standby on a flight straight from Vancouver to Saskatoon in 2 hours which was our final destination, but never was told that because of all this headache, we should have grabbed our luggage. We thought our luggage was going to go on without us on the flight we missed but apparently if you do not get on your flight they don’t send your bags which makes sense. We also had thought for a second that maybe our luggage didn’t go on the flight from Vancouver to Calgary but if it didn’t then someone would most likely put it on the flight to Saskatoon. We should have asked about it but they should also have mentioned it when we were in a panic. And I understand you can’t put extra people on a flight that is booked, but what if the plane we were on standby for was full and we had to wait even longer .. could have taken us a day to get home when this wasn’t our fault we missed our flight, but was air Canada’s."
Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."
Pros: "Spacious aircraft, great flight attendants very clean bathrooms, lots of snacks and foods"
Pros: "Quick flight. Great fare pice."
Cons: "No complaints."
Pros: "Wonderful cabin crew"
Cons: "Sadly both legs of my flight were delayed . Runway issues in Vancouver. Weather issues in Calgary ."
Pros: "I like the service I receive ."
Cons: "I didn't like the walking to and from the plane."
Cons: "Incredibly disorganized"
Pros: "Buying wine was a good idea. It's a good cure for frustrations."
Cons: "I had trouble checking in online AND printing boarding pass at kiosk. Plane left 45 minutes late. Boarding was chaotic. Headphones did not work with entertainment system. Drink order was incorrect... I just had to pretend I was on crappy public transport for two hours for a one hour journey. I laughed out loud when they announced on flight that Air Canada was voted best North American airline. Riiiiight."
Pros: "Friendly staff, decent food"
Cons: "Premium Economy seats didn't have leg rests"
Cons: "1. Too cold 2. Patron behind me was tall and his knees repeatedly pushed into my back through a paper thin seat back 3. Waited 45 minutes on tarmac AFTER landing to deplane"
Pros: "Late departure due to an incompetent airport crew (the guys who fuel the plane) . The pilot keep us well informed about the delay. Since we left Vancouver late, we arrived late and had to sit on the runway for 30 minutes until we could get a gate at LAX. Again the pilot keep us informed and apologized for the inconvenience, The staff was very friendly."
Pros: "on-board service"
Cons: "Late departures (about 30 minutes each way) with corresponding late arrivals. On the flight LAX to Vancouver due to late arrival of the plane, on the return flight supposedly because of a delay in loading luggage (the flight was fully boarded for 30+minutes before loading was completed). The late arrival in Los Angeles led to further delay as there was no available gate to accept us so we disembarked 50+minutes after the scheduled time."
Cons: "flight was delayed for 5 hours with 0 communication from staff. customers were only given a $10 coupon and then encouraged to buy another flight with only 10% off..."
Pros: "Flignt from Honolulu to Vancouver delayed. Return flight also delayed."
Cons: "Pay for food"
Cons: "Flight cancelled until the next day and then delayed again without sufficient notice . Air canada hasn't offered us anything worth making up missing a day out of our vacation"
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Pros: "Nice service, flight was on time and can't complain. :)"
Cons: "Nothing to really put in here. Only a short flight and everything was above board. Sorry, no rant or raving today. Maybe next time."
Cons: "We got held up in Calgary due to the fact they lost everyone's checked bags then we finally got to LA they still had lost them. They told us they would have the bags to us in a matter of hours but it took 3 days."
Cons: "Poor snack options"
Cons: "Plane was too small with extra small overhead bin. We were asked to keep Cabin Luggage beneath our seats even though it fits the prescribe dimension. Return flight was first late then was told that the Restroom inside the plane is not working which is weird (atleast i never experienced this before)."
Cons: "Seats were uncomfortable, too hard not enough recline. Not enough food considering we paid alot"
Cons: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"
Cons: "Hey there good Air Canada folks. I'm a full-time, working, touring musician. I enjoy flying your airline overall, but touring with an acoustic guitar and/or a banjo is constantly stressful. There are clear guidelines about your policies for musical instruments posted on your website, yet your employees never seem to know them. Please have something posted for them at the gates, so I don't have to convince them EVERY TIME that it's okay for me to carry on my instrument in a soft case. A side note: Since airlines started charging for baggage, people are desperate to carry on as much as possible. This means there is always a struggle now against people with a bunch of clothing and personal items in their rolling luggage, to fit the instrument that is my LIVELIHOOD on the plane. Please find a way to make touring with Air Canada easier for musicians. At least return to gate check policies."
Pros: "I approached Air Canada and changed my flight to fly directly from Vancouver to Saskatoon and eliminate several hours of waiting in the airport and another stop."
Cons: "I had to pay a change fee."
Pros: "Attentive crew - offering beverages repeatedly (which didn't happen at all on my flight Toronto to Vancouver two weeks earlier)"
Cons: "Crammed seating - felt much tighter than would I am used to from other international airlines."
Pros: "No problems, clean, friendly staff, comfortable chairs with the head rest that folds up towards your ears."
Cons: "No complaints."
Cons: "Being upgraded last minute to only find out when the ticket is in my hand that my wife doesn't get upgraded even though we were told she was getting her new upgraded ticket printed. Doesn't end there. Immediately tried to return upgrade with the response that my seat was gone. Get on the not sold out plane and sat in my original seat anyways which I had to pay business upgrade for. The plane was apparently sold out. WRONG! Not impressed at all! Don't upgrade"
Pros: "Getting me from point A to point B in one piece is most important, so top marks there."
Cons: "- was told to switch gates twice for the same flight (while lugging my stuff along with me) - both flights were late - flight tracker didn't work from LAX to Vancouver - just a note: on flight from Vancouver to LAX, passenger behind us was talking 5X louder then literally anyone else on the plane. I bought headphones just to drown out his life story."
Cons: "Flight was late so I missed my connection. Then my luggage was delayed by five hours behind me. Generally poor service."
Cons: "Had to pay for seat assignments when reservation made or no seat reservations. Not true on all airlines. Delta let us pick seats for free when the reservation was made. Husband had wanted a window seat and ended up with a middle seat. No free snacks just drinks"
Cons: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"
Pros: "very pleasant"
Cons: "nothing really"
Cons: "The screen was not responding well"
Pros: "Quick non stop flight from Vancouver to Calgary. Has to change my flight last minute and wasn't charged for doing that. That on its own was a relief and great surprise."
Cons: "The plan was hot - no AC it was hard to sit through. The snacks on Air Canada flights get worse and worse every year. Pay more get less."
Pros: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."
Pros: "I would have to say Air Canada offered the "best" service, flight, crew and environment I have ever experienced in Business Class."
Cons: "Food could be improved"
Pros: "Frinedly staff. Clean cabin. Great entertainment and personal tv."
Cons: "I had seat 31k, by the emergency exit. I was told the most legroom and window seat. But I had to strch my legs to the left into my neightbor space. There was also jo window..."
Pros: "Quick boarding."
Pros: "Again, I felt we had excellent service. It was a small plane and one steward, and she did everything!"
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "The boarding ran smoothly and the employees were very nice and helpful."
Cons: "On this flight you had to have an iPad or iPhone to enjoy the entertainment, and I had neither."
Cons: "The seat smells. Has a bad odor and was not comfortable. I suggest cleaning the seats and have air fresheners. Also, a separate seating areas for adults with children. There was a baby crying the whole entire flight."
Pros: "The crew had a problem passenger in first class (I was sitting a few rows back on the other side of the curtain. I noticed that the flight attendant was quickly dealing with something in front but kept her calm and didn't disrupt the overall experience of the passengers. When we landed the police boarded and arrested the man. The people around me didn't even notice anything was going on. I congratulate the Air Canada crew for keeping their cool and they obviously get good training to help them out in these situations."
Cons: "I did not like that I could not use my own ear phones to watch movies during my flight. Also they do not offer visa debit on flights so I was not able to purchase ear phones. Which made the 4.5 hour flight long. And my head rest was very uncomfortable, I am short and it pushed my head forward too much which hurt my neck. It would be nice to have the option to remove it. Also on a 4.5 hour flight they should offer free little snack like peanuts or a fruit cup."
Airlines flying from Vancouver Intl to North America have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Vancouver Intl to North America
Masks required on board, masks provided on flights from Vancouver Intl to North America
Social distancing seating
Middle seats unavailable to book on flights from Vancouver Intl to North America
Testing for antibodies, testing for symptoms for flights from Vancouver Intl to North America
Waiving of change fees. Search flexible flights from Vancouver Intl to North America