The boarding was prompt. The ground staff were helpful in ensuring that my through luggage had been loaded onto the connecting flight
There was no in flight entertainment, not even a water service after I boarded. They offered a meal purchase but since it was a short flight a meal wasn't necessary. At least a free drink of water should have been offered to the passengers
Mostly the crew made me feel welcomed. They were polite and courteous, when I ordered hot food, they advised there would be a delay, but promptly delivered it after. When they forgot my drink, they did not seem put out to get it for me.
When I boarded, I was asked by a lady at the gate how many months I was pregnant, I felt her manner could have been more polite, and that, since she had noticed I was pregnant and I was quite tired, I might have been given a bit of priority to get to my seat, but I was stood in the queue and had quite a wait.
The flight to London was fine.
Food, service, friendly, helpful Cabin crew made it a very positive experience
Entertainment system is really ancient, it's lagging other airlines in terms of display size & quality, user interface and programming
The boarding started late (30 min before supposed departure), took much longer than expected because we needed to use the bus. Then we waited another hour on the tarmac. We were told it would be only a few minutes. Then we were told we would make up for the lost time, but that wasn't true and an additional half hour was lost on a holding pattern at LHR. We missed our connection. The instructions were unclear on what to do (contradiction between flight attendants and ground crew). By the time we picked up new boarding passes, we had already missed that flight as well and had to go to the customer service, which took another 45 min. Flight entertainment didn't work the first hour. There was a high pitched beeping sound during the whole flight (not the regular airplane noise).
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