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Book cheap flights from Vancouver to Shanghai (round-trip)

Airports
Origin
Vancouver
C$ 572
only
C$ 572
Destination
Shanghai
C$ 572
only
C$ 572
C$ 572
only
C$ 572
Wed, 13 Jun
YVR
PVG
12h 10m
Sat, 16 Jun
PVG
YVR
9h 55m
C$ 572
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 28 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
YVR
PVG
Okay 5.6

The inflight attendents are hard working.

The quality of food is poor and the portion is too little.

YVR
PVG
Good 7.0

Flights were on/before time The staff was really caring and cooperating

The food in one of the trips lacked salt. Please make the seats more ergonomic. It was hell for me.

YVR
PVG
Mediocre 3.0

nothing

tried to change muy return flight.. no one at any of the customer service centers anywhere around the world. called the whole list..and 24 hour service..o.k. hold for 3 hours.. no no no...will never fly this airline again

YVR
PVG
Excellent 10.0

Your food especially rice with ocra( what a combination ) that was great

I did not like your language chew mew

YVR
PVG
Mediocre 2.0

flight attendants not friendly

Mon, 23 Apr
YVR
SHA
18h 00m
Mon, 18 Jun
SHA
YVR
22h 58m
C$ 575
Trip: 57 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 23 Mar
YVR
SHA
12h 00m
Tue, 27 Mar
SHA
YVR
10h 45m
C$ 601
Trip: 5 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21441 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYC
OGG
Okay 5.0

Rouge set up of the plane. Bring back air canada please

YYZ
YEG
Okay 5.0

Very long delay not fair to passengers

BNA
YYZ
Mediocre 2.6

Nothing.

Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better.

GCM
YYZ
Okay 4.8

While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

YEG
YWG
Okay 5.6

On board crew was friendly and capable.

My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight.

Mon, 26 Mar
YVR
SHA
35h 02m
Thu, 5 Apr
SHA
YVR
19h 51m
C$ 602
Trip: 11 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 28211 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
CLT
LGA
Excellent 10.0

Ability to upgrade to first class

Security taking forever

DFW
FLL
Excellent 8.0

No issues at all

N/A

DFW
SAN
Okay 5.3

Direct flight from desired origin to destination Boarding by zones

Uncomfortable, small, seat space with inadequate legroom. Lack of personal entertainment options. Paid extra for earlier boarding group which only benefited me by about 5 people. (NOT WORTH IT!) Lack of complimentary food options. (Pay for everything)

PHL
YYZ
Good 6.0

On time

Small seats

SJU
MIA
Excellent 9.3

New onboard entertainment

Thu, 8 Mar
YVR
SHA
16h 10m
Mon, 26 Mar
SHA
YVR
22h 00m
C$ 607
Trip: 18 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 318 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.5
Entertainment
6.7
Food
6.8
XMN
LAX
Excellent 8.0

The flight crew was kind..really hard working..

I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare

XMN
YVR
Excellent 10.0

We left 13 mins late but landed 45 mins earlyearly

XMN
CGK
Mediocre 2.0

Nobody could rearrange any flights for me, zero help!

TAO
LAX
Okay 5.0

I liked the plane. 787’s are the smoothest rides.

Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn.

XMN
HKG
Excellent 10.0

I liked the price of the trip and free hotel for long transit time.

Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem.

Sun, 11 Mar
YVR
PVG
33h 10m
Tue, 27 Mar
PVG
YVR
16h 47m
C$ 613
Trip: 16 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 16027 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
BOS
JFK
Excellent 9.3

The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings.

DTW
MEX
Excellent 8.3

Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip.

Confusion over my boarding pass at the Delta terminal in Detroit.

ATL
MEX
Excellent 10.0

Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack.

DTW
YOW
Excellent 9.3

Please see above. Sherry was amazing

Plane was small and older but it was a short flight

ECP
ATL
Excellent 9.6

We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future.

Smaller plane but ok for short flight

Wed, 13 Jun
YVR
SHA
12h 10m
Sat, 16 Jun
SHA
YVR
9h 55m
C$ 572
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4578 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
CMB
PVG
Good 7.6

good price. on time. reasonably comfortable economy seats.

food could have been better. drinks especially. No diet drinks. I think they had one bottle of red wine for the whole cabin.

PVG
KMG
Okay 5.6

We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience.

SVO
PVG
Excellent 8.3

Very good seats

Very few movies it the list

SFO
PVG
Excellent 8.3

The crew members were extremely helpful and accommodating.

There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none.

PVG
NGO
Excellent 8.3

clean plane, good crew, good food.

The smaller plane on this flight was being pushed around by the hough winds.

Mon, 23 Apr
YVR
PVG
18h 00m
Mon, 18 Jun
PVG
YVR
22h 58m
C$ 575
Trip: 57 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 28 Mar
YVR
SHA
11h 55m
Wed, 18 Apr
SHA
YVR
10h 45m
C$ 601
Trip: 22 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21441 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
PIT
Okay 4.4

Nothing

This was probably the worst handled flight I have been on; there was first a slight delay, then a longer delay, then a much longer delay, all of which one could find out only after checking online; there were no announcements about the delay until after the scheduled time of departure; then there was another announcement that there was a mechanical problem and we'll be apprised of the situation at 7pm (the flight was scheduled at 6:25). The person at the counter disappeared. At 7:30, the gate changed to a different flight altogether--still no announcement, still no person at the gate. When a different person finally appeared and I asked her what happened to the Pittsburgh flight, she said, it's here, it'll be departing at this precise gate shortly. At that exact time, the PA system had an announcement that the flight to Pittsburgh is now scheduled at gate 86 at 7.01 (yes, 7:01, even though it was already after 7:30). When we went to gate 86, there, of course, was another flight there. After waiting some more, the woman at the first counter now appeared at gate 86 and said the flight was to be at gate 88. Until the very end when we boarded, gate 88 continued to say the flight was to Columbus. Absolutely abysmal customer service. (Even the boarding was handled badly, but at that time we didn't even care.) I am never recommending Air Canada.

GCM
YYZ
Okay 4.8

While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

YUL
YVR
Mediocre 2.0

delay, changing the plane, no food

BNA
YYZ
Mediocre 2.6

Nothing.

Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better.

YEG
YWG
Okay 5.6

On board crew was friendly and capable.

My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight.

Mon, 26 Mar
YVR
PVG
35h 02m
Thu, 5 Apr
PVG
YVR
19h 51m
C$ 602
Trip: 11 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 28211 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
LHR
ORD
Mediocre 2.0

Nothing really. I will never book from Kayak ever

Everything

PHL
YYZ
Good 6.0

On time

Small seats

SJU
MIA
Excellent 9.3

New onboard entertainment

ORD
CLT
Mediocre 3.0

Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time.

DFW
SAN
Okay 5.3

Direct flight from desired origin to destination Boarding by zones

Uncomfortable, small, seat space with inadequate legroom. Lack of personal entertainment options. Paid extra for earlier boarding group which only benefited me by about 5 people. (NOT WORTH IT!) Lack of complimentary food options. (Pay for everything)

Sun, 11 Mar
YVR
SHA
33h 10m
Tue, 27 Mar
SHA
YVR
16h 47m
C$ 613
Trip: 16 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 16027 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
ATL
JNB
Okay 4.0

Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option.

GDL
ATL
Excellent 9.0

Staff was great!

No TV for movies.

ATL
MEX
Excellent 10.0

Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack.

ATL
DTW
Excellent 10.0

Pls see above

DTW
MEX
Excellent 8.3

Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip.

Confusion over my boarding pass at the Delta terminal in Detroit.

Thu, 8 Mar
YVR
SHA
16h 10m
Fri, 23 Mar
SHA
YVR
36h 40m
C$ 617
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 318 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.5
Entertainment
6.7
Food
6.8
TAO
LAX
Okay 5.0

I liked the plane. 787’s are the smoothest rides.

Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn.

BKK
XMN
Excellent 8.6

Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight.

In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate.

XMN
CGK
Good 7.3

Friendly and eager to serve crew

Lack of variety on food choices

XMN
YVR
Excellent 10.0

We left 13 mins late but landed 45 mins earlyearly

XMN
CGK
Mediocre 2.0

Nobody could rearrange any flights for me, zero help!

Mon, 4 Jun
YVR
PVG
12h 15m
Mon, 18 Jun
PVG
YVR
9h 55m
C$ 576
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 28 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
YVR
PVG
Mediocre 3.0

nothing

tried to change muy return flight.. no one at any of the customer service centers anywhere around the world. called the whole list..and 24 hour service..o.k. hold for 3 hours.. no no no...will never fly this airline again

YVR
PVG
Mediocre 3.3

Too many things to mention, I'll just say this: you get what you pay for!

Broken seats, rude staff, terrible food, delayed takeoff (1hr). Will take a more widely known airline next time, its worth the extra cost!

YVR
PVG
Good 7.0

Flights were on/before time The staff was really caring and cooperating

The food in one of the trips lacked salt. Please make the seats more ergonomic. It was hell for me.

YVR
PVG
Good 6.6

Food was decent

They've gave us the wrong flight times,had to pay and extra 100$ a head to get on the flight we were originally scheduled for. Arrived in shanghai, and again was given the wrong flights and has to stay an night in shanghai delaying our entire trip,forcing us to be a day behind for everything. Still worried our flights home won't be correct. Will never fly with then again, everyone beware.

YVR
PVG
Excellent 10.0

Your food especially rice with ocra( what a combination ) that was great

I did not like your language chew mew

Sun, 11 Mar
YVR
PVG
20h 30m
Fri, 16 Mar
PVG
YVR
19h 05m
C$ 597
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 29 Mar
YVR
PVG
11h 55m
Wed, 18 Apr
PVG
YVR
10h 45m
C$ 601
Trip: 21 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 32 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
BNA
YYZ
Mediocre 2.6

Nothing.

Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better.

ZRH
YYZ
Okay 4.6

Vegetarian food needs lots of improvement

YVR
PVG
Good 7.3

Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great.

YVR
PVG
Excellent 10.0

Same as above

Same as above

YUL
YVR
Mediocre 2.0

delay, changing the plane, no food

Tue, 27 Mar
YVR
SHA
19h 21m
Thu, 5 Apr
SHA
YVR
19h 51m
C$ 602
Trip: 10 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 28211 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
JAX
DFW
Excellent 8.6

Polite. Clean. Nice business class.

Would like more Western food.

ORD
CLT
Mediocre 3.0

Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time.

SJU
MIA
Excellent 9.3

New onboard entertainment

LHR
ORD
Mediocre 2.0

Nothing really. I will never book from Kayak ever

Everything

SAT
PHL
Excellent 8.0

I took American's first direct flight between Philadelphia and San Antonio. It was a nice plane, good service, and amenities for a cost. Love that the plane had plugs!

Mon, 12 Mar
YVR
PVG
40h 36m
Tue, 27 Mar
PVG
YVR
16h 47m
C$ 613
Trip: 16 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 16027 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
DTW
YOW
Excellent 9.3

Please see above. Sherry was amazing

Plane was small and older but it was a short flight

ATL
DTW
Excellent 10.0

Pls see above

BOS
ATL
Okay 4.0

Comfort Plus allowed us to board early, useful USB ports.

BOS
JFK
Excellent 9.3

The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings.

ECP
ATL
Excellent 9.6

We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future.

Smaller plane but ok for short flight

Mon, 4 Jun
YVR
SHA
12h 15m
Mon, 18 Jun
SHA
YVR
9h 55m
C$ 576
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4578 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
LAX
Good 6.0

I liked all the service but I missed my flight yet I was only 50 minutes before and was forced to book another flight to catch up when all I had to do was be helped to make it on the first flight.

PVG
BKK
Excellent 8.0

The free slippers!

LAX
PVG
Excellent 8.3

The airplane was nice and new, the crew was nice and diligent, and the food was better than last time.

The seat wasn't the most comfortable and my seat was hurting half way through.

SVO
PVG
Excellent 8.3

Very good seats

Very few movies it the list

CTU
KWL
Excellent 10.0

Airline personnel very helpful. Plane was clean.

Finding China Eastern in very large terminal. Almost no signs in English.

Sun, 11 Mar
YVR
SHA
20h 30m
Fri, 16 Mar
SHA
YVR
19h 05m
C$ 597
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 29 Mar
YVR
SHA
11h 55m
Wed, 18 Apr
SHA
YVR
10h 45m
C$ 601
Trip: 21 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21441 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
ZRH
YYZ
Okay 4.6

Vegetarian food needs lots of improvement

YYC
OGG
Okay 5.0

Rouge set up of the plane. Bring back air canada please

PEK
YVR
Good 7.6

Flight was delayed 1.7 hours.

OGG
YYC
Okay 5.0

Friendly crew. Coach seats have okay room compared to some other carriers.

At least from my experience, Air Canada is late half the time. This last leg was 6 hours late. No check-in availability notification on the second leg, and I got the flight delay notification after I landed (6 hours later)! Pretty useless. Everything is nickle and dimed with no included food except for the tiny snack thing on a 6 hour flight. It's pretty difficult to get their app to work for entertainment.

GCM
YYZ
Okay 4.8

While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

Vancouver to Shanghai Flight Information

Avg. Flight Duration 11h 12m
Flights Arrive in Shanghai
Flights Depart from Vancouver
Flight Price C$ 572
Distance 9027 km
Airlines China Eastern, Air Canada, American Airlines, XiamenAir, Delta
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