Traveler reviews
Overall rating
6.4
Good
Based on 424 reviews
Boarding
6.6
Comfort
6.3
Crew
7.2
Entertainment
6.0
Food
6.1
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Find cheap flights on Aeroflot
Round-trip
Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Carry-on bag
0 carry-on bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Aeroflot information
| IATA Code | SU |
|---|---|
| Routes | 247 |
| Top route | Moscow Sheremetyevo to Adler/Sochi |
| Airports served | 91 |
| Top airport | Moscow Sheremetyevo |
Aeroflot traveller reviews
Pros
"The crew was very good"
(in 241 reviews)
"Great service and amazing crew."
(in 156 reviews)
""Good flight, thank you.""
(in 207 reviews)
Cons
"Better selection of movies"
(in 19 reviews)
"Old and unfriendly entertainment system."
(in 144 reviews)
"The seats was not comfortable"
(in 110 reviews)
Recent reviews
Traveler rating
13
0
0
2
1
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8.0
Poor breakfast during 4,5 hourrs flight started at 10AM which is very greedy
Reviewed Jun. 2023review from
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10.0
superior service, exceeded expectations, the best international flight I had in a long time
Reviewed Feb. 2022review from
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10.0
Я не знаю если бы а капитан разговаривал больше с пассажирами может быть
Reviewed Jan. 2022review from
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10.0
I love Aeroflot. Love it just as is. Don’t change a thing. Thank you.
Reviewed Jan. 2022review from
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10.0
Everything was great
Reviewed Nov. 2021review from
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1.9
Our flight got delayed for 12hrs, we were not told when will we resume the flight and we were not provided hotels. We had to wait every hour by the boarding gate because the airline kept calling us for boarding and then delaying it for another hour.
Reviewed Aug. 2021review from
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10.0
Cons: Not much. This airline hit all points of the travel experience with consistently high quality execution.
Reviewed Mar. 2021review from
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10.0
Pros: The crew were really nice. The food was good too.
Reviewed Feb. 2021review from
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10.0
Pros: Great service and clean.
Reviewed Feb. 2021review from
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10.0
Pros: Timely, clean, friendly crew. Love this airline.
Cons: NothingReviewed Feb. 2021review from
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10.0
Pros: Timely, clean, friendly crew.
Reviewed Feb. 2021review from
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10.0
Pros: Everything's just fine
Reviewed Feb. 2021review from
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10.0
Pros: Timely, clean, friendly efficient crew, food
Cons: Less pressure during boardingReviewed Jan. 2021review from
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10.0
Pros: Probably, one of the best companies: punctual, polite and comfortable!
Reviewed Nov. 2020review from
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10.0
Pros: Loved the flight and Aeroflot! Couldn’t be more punctual, the transfer is a breeze, very smiley and attentive crew and the food was soo tasty!
Reviewed Nov. 2020review from
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10.0
Pros: Fantastic
Cons: Passengers less rudeReviewed Sep. 2020review from
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9.6
Pros: Great crew, they were very nice. Food was good enough, could use more variety but i never had good food on any flight.
Reviewed Sep. 2020review from
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9.0
Pros: Good service, lacking entertainment but it was a 3 hr flight so that's OK. friendly crew and clean.
Reviewed Sep. 2020review from
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2.0
Pros: I requested a refund and haven't received it yet.
Cons: A refundReviewed May 2020review from
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2.0
Pros: Nothing
Cons: We should have been notified the day Egypt announced the airport was closing on March 19th. Our flight was scheduled for March 23rd. If it wasn't for the US government STEP program we would not have known the airport was closing before our scheduled flight. Emails should have been sent the day it was announced.Reviewed Mar. 2020review from
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5.6
Cons: 3 1/2 hours late!!!!!
Reviewed Mar. 2020review from
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8.0
Pros: The crew was amazing indeed. Very polite and attentive. Hot food items were good. I like the slippers and the cover for eyes (to allow you to sleep) that the company offers. Audiobook selection was reasonable too (classics in 3 languages).
Cons: It was a 10-hour flight, and by the end of it, the restrooms were not as clean (even though the crew tried to maintain them). This is typical for these long flights - no solution.Reviewed Mar. 2020review from
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8.6
Cons: Over the past year the cabin crews are not quite up to Aeroflot customary standards. The young ones seem to have not been trained well enough and seem tentative and not so enthusiastic, especially when the whole crew is working meals. The rest, however, are very professional and exude confidence.
Reviewed Mar. 2020review from
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9.3
Pros: Crew was so nice and food was pretty decent
Reviewed Mar. 2020review from
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8.0
Pros: Good service
Cons: The flight was 4 hours delayed!!!Reviewed Feb. 2020review from
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10.0
Cons: If a person who checks in would not inform me that I have to seat next to bathroom
Reviewed Feb. 2020review from
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6.0
Pros: The crew
Cons: Old seats Poor entertainmentReviewed Feb. 2020review from
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5.6
Pros: It was on time
Cons: Seats Food EntreatmentReviewed Feb. 2020review from
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10.0
Pros: The pilot is the best one I’ve ever flown with. There was not even a slightest bump when we landed!
Reviewed Feb. 2020review from
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2.0
Pros: Crew was horrible! Rude! Boarding the worst I have ever had
Cons: I wish I could fly another company like delta or KLM or someone else. Aeroflot is the worst company everReviewed Feb. 2020review from
Aeroflot FAQs
What is Aeroflot's carry-on size allowance?
On board Aeroflot flights, cabin baggage should not exceed 55x40x25cm. If your hand luggage is bigger, the Aeroflot assistance team will most likely ask you to pay extra for checked luggage.
Where does Aeroflot fly to?
Aeroflot offers direct flights to 90 cities in 21 different countries. Sochi, Moscow, and Saint Petersburg are the most popular cities covered by Aeroflot.
What is Aeroflot’s primary hub?
Aeroflot concentrates most of its flight operations in Moscow.
How does KAYAK find such low prices on Aeroflot flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Aeroflot.
Flight status
Aeroflot route map
Top airports served by Aeroflot
- Moscow Sheremetyevo Airport (SVO)
- Saint Petersburg Pulkovo Airport (LED)
- Adler/Sochi Airport (AER)
- Ekaterinburg Airport (SVX)
- Mineralnye Vody Airport (MRV)
- Kazan Airport (KZN)
- Istanbul Airport (IST)
- Kaliningrad Airport (KGD)
- Ufa Airport (UFA)
- Samara Kurumoch Airport (KUF)
- Chelyabinsk Airport (CEK)
- Irkutsk Airport (IKT)
- Krasnojarsk Airport (KJA)
- Phuket City Airport (HKT)
- Novosibirsk Tolmachevo Airport (OVB)
Aeroflot contact information
- SU IATA Code
- 866 221 7291 Call
- aeroflot.com Visit
Overview of Aeroflot
If you will be traveling with Aeroflot, you can choose from three classes for your flight. Economy Class is the standard choice and generally provides a free checked bag, while Comfort Class will give you access to a particularly comfortable seat, an entertainment system, a warm meal, and up to two free pieces of checked luggage. Business Class comes with additional amenities, like access to a lounge while waiting for your flight to board, priority check-in, and seats that can be converted into beds.
To ensure that you stay entertained during your flight, make sure to download the two apps that this airline has created in order to allow customers to watch movies and television shows while in the air. Each of these apps are free, and they can be used on most tablets and cell phones.
Although Aeroflot is headquartered in Russia, the company can be used to take travelers to over 140 destinations that are spread throughout 52 different countries. For those that are hoping to have a vacation in Europe, you can travel to either Austria, Belgium, or France. If you would instead like to go to Asia, Hong Kong, Indonesia, and Thailand are all popular choices.
Aeroflot has a fleet of over 250 planes that are primarily Airbus, Boeing, and Irkut. The most commonly used is the Airbus A320-200, an aircraft that has space for up to 150 passengers and is primarily used for medium-range flights to either European or Asian countries. For longer trips, the company generally uses the Boeing 777-300ER, as it can fit up to 400 people and is the world’s largest twinjet.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.