Book Alamo car rentals in Cancún

Reviews for Alamo in Cancún

Recent reviews

Traveler rating

Wonderful

13

Very good

5

Good

0

Okay

6

Fair

4

Mediocre

0

Poor

45

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car was cleanstaff was friendly

car availablegreat experience

get the cargreat service

10.0

Everything was perfectReviewed 5 Jun. 2023

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10.0

Very friendly and polite.Reviewed 14 May 2023

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2.0

Cuando llegue a retirar el vehículo no tenían disponibilidad. Tuve que rentar en Avis.Reviewed 9 Apr. 2023

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4.0

Mauvais prix annoncer sur votre site! incompétence du personnel. 4 h pour récupérer la voitureReviewed 16 Jan. 2023

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6.0

We’ve booked the car rental , but when we get there there was no vehicle available . Unless we arre pay extra to get different car that we’ve booked.we refused and we end up taking a taxi that cost us $60 back to the airport to rent one from the airport office Karina and Fernando was helpful to help us . There’s have been a lot of issues with small rental companies we were told by different guests that they have been ripped off from these companies when customers showed up and have no choice. You have to do something if you want more customers. Just be honest .Reviewed 11 Jan. 2023

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2.0

We had to come back 2 hours Later and no one was there. Unbelievebel !Reviewed 20 Nov. 2022

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2.0

They are trying to defraud me by charging me a 'drop off' fee on my car rental, which wasn't in my reservation or in the contract I signed. It's unfortunate and I will never user Alamo again.Reviewed 10 Nov. 2022

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8.0

Car ver too usdReviewed 29 Jul. 2022

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10.0

Excellent customer service Jetta was super fuel efficient Interior upholstery could have been cleaned better Overall greatReviewed 9 May 2022

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2.0

I'm split on this. I rented from the LA Isla location. It was a nightmare. Do not rent from them. I showed up with a reservation for a minivan that I booked two months ago. I expected some tricks due to the reviews. First he told me that they only had their three smallest, cheapest cars available. I told him absolutely not I have three kids in car seats we can't fit in a spark. He tries to sell me on a five seat suv (all for the same price I paid for the van) that he said he might be able to get, but I said no. Then what do you know, he miraculously finds the last minivan they have. Second, he tells me it'll be there in an hour. The cars are kept at the airport and driven over. I come back in an hour. No van. He says they've hit traffic. I check Google maps, no traffic, says it takes 19 minutes. He says come back in 30 minutes. I come back 45 mins later, no car. Says they're still in traffic. Need 30 more. 30 minutes later, no car. I'm wondering if they even have it at this point. After a three hour wait a real minivan is there. Third, the car was not great. Scratches, bubbling paint, dents, etc. I made sure they documented them. The sliding door alarm was faulty and beeped nonstop for six days. The worst part though was the battery died on day 2. I called the two emergency numbers they gave me. Neither one answered. One called back but had no clue what I was talking about. He said he wasn't a mechanic, doesn't work with rental cars, total wrong number. So I walked around asking strangers for help jumping the car and lucked out. I returned the car to the airport location. They were great. Friendly. Efficient. Sympathetic. Professional. I'd recommend renting from them and avoiding LA Isla at all costs.Reviewed 21 Apr. 2022

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2.0

The advertised price is NOT what you pay. The $25 / day is really $45 per day. This is true with many of the car rental companies in Mexico. Probably to offset the class action suite.Reviewed 1 Mar. 2022

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2.0

My flight was delayed and they gave my confirmed van rental to somebody else, so I was stuck without a way to get around.Reviewed 27 Feb. 2022

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• Has the Alamo rental car policy in Cancún changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Alamo will continually update its policies accordingly. Please contact Alamo directly for the latest information. You can find up-to-date information on the coronavirus response of Alamo here: Coronavirus (COVID-19) update from Alamo

• How much does it cost to rent a car from Alamo in Cancún?

  On average a rental car from Alamo in Cancún costs C$ 57 per day.

• What is the most popular rental car from Alamo in Cancún?

  Intermediate (Volkswagen Voyage or similar) is the most frequently booked rental car type from Alamo in Cancún.

• How many car rental locations does Alamo have in Cancún?

  Alamo has 5 rental locations in Cancún. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Cancun airport (CUN)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes