Reviews for Dollar in Cancun
- All reviews 100%
Based on 40 reviews
18 Jul 2017
Convenient location right by the airport terminal
Pros: All employees were polite and friendly and spoke emough English to explain our various options for the required Mexican car insurance. The car was clean and available more ot less immediately when we got through the check-in process. No shuttle bus required as the business is just a 1-minute walk across the street grom the airport terminal building. The prices were the lowest we found.
Cons: Checkout paperwork took a lot longer than you can believe even though nobody was in line ahead of us, so allow yourself extra time to make it to your flight.
1 Jul 2017
Pros: Did not rent, was not informed of $2000 deposit.
Cons: Over $2,000 deposit for a $5 rental. Went with Hertz.
27 Apr 2017
Pros: car was a little beat up
Cons: It took forever to get out of the rental car pickup (1 Hour)
7 Apr 2017
4 Apr 2017
Cons: it takes to long to get through the paperwork and drive away 40 minutes
28 Mar 2017
Pros: That they were fast in and out once you got to the counter
Cons: The prices that they had on there kayak website was wrong... it state that the rental is $4.65 for six days.. when I got there it was 88 dollars a day 300 hold on the credit card.. I need a car to get to the hotel so i got the car for one day then I return before my trip was over they have me 388 dollars back before 24 hour...
17 Mar 2017
Cons: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract. In US we just drop the car and go. In Mexico you have to wait the rep to release the contract then you have to sign all the paper. then you can go. I will not happy and never rent at dollar
14 Mar 2017
Pros: No me gustó nada
Cons: Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.
9 Mar 2017
Pros: It was nice car it was comfortable.
Cons: The price at first was ridiculously cheap online like $5.00 for 5 days, when we got there at the rental the price skyrocketed like $70.00 a day they informed us we should get insurance because the car might be stolen or if it was scratched by someone. With much negotiating we got the car reduced to a somewhat reasonable price of $39 a day. Then when you think you are getting your car you get someone who tries to convince you to go to a timeshare to get your car paid in full. It was stressful but we had a nice trip and the car worked out to be a good car. We didn't do the timeshare from past experience so it cost us near $300 which is a fair deal.
9 Mar 2017
Cons: This was a complete false advertising scam. I am very disappointed with dollar and kayak for advertising a false price. Dollar in Cancun REQUIRES rental insurance so it turned out to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
8 Mar 2017
There is a catch
Pros: The daily rate was unbelievable so we figured there would be a catch and there was. You have to buy liability insurance that was nearly $30 a day. The car was very basic but it served our needs.
26 Feb 2017
Appalling, never again
Cons: They blatantly lied to my face and stole money from us. I will never rent from Dollar again and I think less of kayak for even featuring then on the website.
20 Feb 2017
Cons: My reservation was just $4 USD, when I got there they started to add many things, taxes, insurance, etc, etc I was not expecting to pay just $4 for the whole week, but what's the purpose of the quote then?
7 Feb 2017
Pros: You pay 8 times more
5 Feb 2017
Extremely expensive liability insurance required
Pros: Close to airport
Cons: The Car rental price was to be $40 for the week which seems like a great value, but when we got there we were told we were required by law to add liability insurance which pushed the cost of over $400 for the week .
17 Jan 2017
Pros: Wish I had something to write about that I "liked"
Cons: When I arrived to Cancun airport I was notified by the man in charge of my rental that the company was "out of cars" I couldn't understand how my FULLY PAID RESERVATION was basically non existent... my experience was terrible, especially since I was unable to reach anyone at their office. I had to rent a car through firefly (hertz) which cost me three times as much as my original rental. NEVER AGAIN
9 Jan 2017
Cons: Booked the car on Kayak for 160$, had to pay over 700$ at rental location for insurance.
4 Jan 2017
Pros: Car was new and no issues
Cons: Dollar company didn't honour the agreed rental price.
3 Jan 2017
Poor Car maintinance / Insurance gouging with a sm
Pros: Paid money. Got car. People where nice. No hassle during return.
Cons: Upon arrival I had to remind them that I had already secured the car for $158 for my trip (they initially tried to charge $380). Then came the required insurance (you can pay $16/day if you want to pay for the car in full -if it where stolen or choose a $49 or $59/day option of actual insurance). I could of looked into other insurance options beforehand, but if $16/day is "required" it should be included in the initial quote IMHO (I'm sure this is all in the fine print but just giving a heads up). The car worked, but the windshield wipers had a greasy mes that cut out visibility when the rain picked up and there was zero washer fluid. Had to perform car maintenance that the rental co should be performing.
3 Jan 2017
Pros: I requested a 4-wheel drive Jeep and was given a jeep with a removeable top. I was very happy about this!
Cons: We got swindled into paying $25/day for Mexican car insurance which only insured us for liability. There was no indication of this extra charge until we picked up the vehicle at the airport. The first tank of gas that was left in the vehicle must have been watered down because we got half the gas mileage as any other tank we filled up. The battery died with 3 days left on the trip. We had to jump the vehicle every time we shut off the ignition.
2 Jan 2017
Watch the outrageous fees
Pros: I reserved a standard car for a week in Cancun for $10. I knew there would be extras. Thankfully I confirmed with my CC company that they cover CDW. Dollar charges $59/day for it!!! The mandatory liability insurance was $29/day so the rental was $250 total for the week which is reasonable so I'm not arguing. However it would be a lot better if these companies posted the mandatory rates on their sites so we can be informed and compare. Overall the Dollar people were pretty nice. Car was a VW Vento which was fine for the 3 of us. Small by US standards but a good ride and great stereo.
31 Dec 2016
Very disappointing! Be prepared for surprise. And
Pros: The car was OK and Clean, and they had a lot of cars available.
Cons: Be prepared to be surprised with hidden fees. I was in line for 1.5 hours, I had 2 sets of rentals 2 different days. And believe me, I saw about 20 customers, you wouldn't see a single customer that was happy, some walked out cursing, some like me were disappointed but didn't find any other option. So many hidden fee,s but main thing was mandatory insurance (apparently US liability is not covered there and you have to get it, which is about 36 USD per day after taxes). In my first case I ended up paying 40 USD instead of promised 5 USD, and in 2nd case 1300 USD instead of the promised 740 USD. I hear this is every car rental in Cancun. So I don't want to bash Dollar with this; but my main problem was they didn't even care. The worst customer service. They declined connecting you to a manager or customer service. Very unfriendly and not cooperative at all. A very sad, angry environment with all upset customers. Don't be surprised if you prepaid some insurance, they still push a lot of other insurance that you should get. I didn't try this, but I think you better be off getting an Uber and get into the city and deal with a most friendly rental. Still possibly same price (because again the claim is this is law) but at least you pay less fees and deal with nicer people.
27 Dec 2016
Cheap rental but with strings attached
Pros: Brand new car for rental very low rental rates
Cons: High insurance rates even on minimum insurance required Did not specify insurance requirements at the time of booking Very long wait time for both check-in and check-out.
26 Dec 2016
Do not get car from them
Pros: Nothing. Total scam.
Cons: They will tell you that the rate does not include the minimum insurance which is $70/day which is only the liability insurance which does not cover anything. Also they need a $2500 deposit for the car. Ended up going to hertz and getting the rental from them for an all inclusive no fuss or scam car rental.
16 Dec 2016
they were no where to be found when we landed. So
Cons: They were no where to be found when we landed so we ended up renting a car from Budget.
1 Dec 2016
When renting in MEXICO - beware you have to pay fo
Cons: Apparently your state farm nor your credit card covers Mexico rentals. So when you think your paying 279/week for a car, you have to add on like almost $40.00/day. Its insane!
21 Nov 2016
Cons: Took over 1 hr to get the car (being the only costumers there). Didn't like that they require blank signed receipts of your cc charge.
20 Nov 2016
Pros: The car worked
Cons: 1. Arrived airport at our scehuled time. Waiting 90 minutes for the shuttle. Called local office several times, no answer, had local Mexicans call for me on their phone as well in case I was mis dialing . No answer. Finally paid driver of a different car rental company to drop us off at Dollar. It was only a few blocks. Office was open, no explaination for not answering phone. 2. We were only customers, 4-5 employees on site and it took 45 minutes to get car. 3. They pressured us, successfully, the pay unnecessary insurance fees which over twice the cost of the rental Awful experience
10 Nov 2016
Cons: Payed 3 x more then the posted price on Kayak
17 Oct 2016
Good Service and economical upgrade added
Pros: Staff was friendly and offered a very inexpensive albeit off-season upgrade.
Cons: Vehicle was clean and good shape but was missing the radio antennae and the lug nut lock die. Even though I asked for both, they didn't have them. I would have had a problem if I had a flat and no music on the radio when 20 minutes outside of Cancun. Be careful with your credit card when filling up at the Pemex at the Cancun airport. The gas attendant swapped my credit card and later made unauthorized charges. Keep your credit car in sight at all times at gas stations in Mexico.
27 Sep 2016
Renting from Dollar Car Rental CANCUN
Pros: Process was fairly fast and easy and it is located right at the airport.
Cons: The insurance package was ridiculous. They charged $59USD a day with a $300USD deposit for insurance. If you didnt choose that one they wanted to put a $3000USD deposit.