Book National car rentals in Cancún

Reviews for National in Cancún

Recent reviews

Traveler rating

Wonderful

1

Very good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

5

2.0

They sold the car before we got there, so the reservation was pointless. The customs took 1.5 hours which they claimed caused them to believe we didn't want the car. We had to walk the line and pay twice as much for a car.Reviewed 27 Mar. 2022

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6.0

Convenient and decent price (though not cheap) from a reputable brand. People at site are helpful. Oscar was good. Word of caution: check your vehicle VERY carefully for damage before accepting the car and take pictures. They may claim you damaged the car and try to withhold your deposit if they think you damaged the car.Reviewed 3 Jan. 2022

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3.9

price indicated by kayak/national 1290,87€ is completely wrong / misleading as it does not include the minimum MANDATORY insurance !!! (+/- 400€, only covering third party responsibility !!!) in total I paid 1795€ (+40%) without any proper insurance. for a "full" insurance, they requested another +/- 850€ that I was not willing to pay This is "organized theft" as when your are at the National rental office, 10 minutes in shuttle away from the Cancun Airport, you have no choice anymore... I fully understand that options are not included in the price quoted online but not the mandatory insurance. I will use other providers in the future.Reviewed 14 Aug. 2021

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1.9

They cancelled 2 days before i was to arrive..... thus making my new reservation a lot more money (last minute).Reviewed 8 Aug. 2021

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2.0

Cons:I need to speak with an Spanish agent..Reviewed 27 Jun. 2021

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10.0

Pros:Friendly staff, we had issues with our credit card and they were so patient, gave us water, even gave is a ride to me and my son to get some tacos! The information and communication was great, I would recommend this company at Cancuns airport for sure.Reviewed 18 Jun. 2021

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2.0

Pros:Nothing. Never got to rent the car.Cons:No one at the airport was able to help us get to national. Ended up talking to a Hertz representative and get a better price.Reviewed 6 Jun. 2021

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8.0

Pros:Staff service was great. Rental and dropoff was easy.Cons:Cars are a little worn out and need some cleaning.Reviewed 1 Jun. 2021

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4.0

Pros:The staff was amazing. It was very easy to pick up and drop offCons:I was quoted 22 dollars a day. I ended up paying more than double that. I didn’t even pay for the insurance and I still payed more than double. It would be nice if the quote told you about fees instead of misleading you to think you’re getting a great deal.Reviewed 31 May 2021

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2.0

Horrible experienceCons:Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.Reviewed 1 Jan. 2018

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10.0

Perfect and easyPros:Even though I reluctantly paid for the extra insurance despite having coverage through the credit card, the whole experience was easy and pleasant and I can't really complain. Everyone we dealt with was exceptional.Reviewed 30 Aug. 2017

review from

5.6

Get ready for hidden feesPros:Easy shuttle to the car rental. Good carCons:You are forced into hidden fees. The rental price does not include mandatory insurance. Expect to pay 4x what you book. Checking the car back in was also a little bit of a mess.Reviewed 22 Aug. 2017

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• Has the National rental car policy in Cancún changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) National will continually update its policies accordingly. Please contact National directly for the latest information. You can find up-to-date information on the coronavirus response of National here: Coronavirus (COVID-19) update from National

• What is the most popular rental car from National in Cancún?

  Intermediate (Volkswagen Voyage or similar) is the most frequently booked rental car type from National in Cancún.

• How many car rental locations does National have in Cancún?

  National has 5 rental locations in Cancún. Take a look at our National rental location map to find the best rental cars near you.

• Does National have a car rental location at the airport: Cancun airport (CUN)?

  Yes

• Does National offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes