4.0
The car ended up twice as expensive. It rattled like crazy. The check-in was long and not straightforward. Hidden fees, lots of pushing for extras, and a long wait. I went with a known brand because I had heard negative things about renting a car in Mexico. And for the most part the negatives were true.Reviewed 15 Apr. 2023
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6.0
They gave us a car with the back indicator light not working, luckily we thought to check all lights before leaving lot.. mexico is notorious for pulling cars over, this would have been the perfect excuse. This created an hour delay as they had to get us a different car and new paperwork. Even though we brought our own collision insurance with a letter from our credit car provider, they tacked on a $10 daily charge for a tracking monitor.Reviewed 6 Apr. 2023
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2.0
They didn’t provide a carReviewed 28 Feb. 2023
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10.0
NoneReviewed 31 Jan. 2023
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2.0
Just too much chaos. Hot…no indoor seating, long line and too long to pick up and drop off reservations. 20-30 min at counter for them to process card then drop off to release hold on credit cards etc…CRAZYReviewed 13 Oct. 2022
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2.0
Worst car rental experience ever: - 3 hours to pick-up the car - shadiness in costs, ending in paying more than 300 € for 24 hours rent - drop off guy even claimed I damaged the car and made me pay extra (even if I paid an insurance)Reviewed 7 Sep. 2022
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8.0
Beware of the insurance issues. Even if you choose the Collision Damage waiver because your credit card covers it, they will absolutely charge an outrageous deposit if you don't buy there's. That's the deal in Mexico. It's a rip-off which will cost you an extra $20 a day that you won't be able to avoid.Reviewed 25 Aug. 2022
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8.0
Everything was easy, the reservarion worked really wellReviewed 12 Aug. 2022
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4.0
The pick up was a horrible experience. We were told they didn't have our reservation in the system and then we proceeded to wait 2.5hrs till a care showed up for us. They were completely disorganized and we took a taxi to this hotel for the sole purpose of picking a car from the Budget desk inside the hotel.Reviewed 4 Jul. 2022
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2.0
Budget reps were not available at airport and luckily Alamo had a vehicle available.Reviewed 16 Jun. 2022
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2.0
Scam! I reserved my car in USD, once I rented the USD cost was described. When I returned it, they did not allowed me to pay in USD. They processed my payment in pesos at a crazy exchange, from the original price of $350 I was charged 446.34.Reviewed 19 Apr. 2022
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4.0
Car quality car clean deposits should have been disclosed that if not taken insurance will be charged 2000$ in c card to hold that’s taking huge amounts from the obligo ! I was trying to be fooled by the locals at budget for gas adding when I returned the car and only when I threaten them they didn’t charge me. Make the long story short- won’t rent and won’t reccomend budget for friends any time again. Too bad this is the service the company gives Good luck Neta and Avner CohenReviewed 19 Apr. 2022
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