2.0
Basically a scam, DO NOT book with them.Reviewed 12 Jan. 2023
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2.0
When I arrived they tried to charge me $2000 for a deposit on a $200 reservation, citing that it’s Mexican law to charge for a deposit of 20% of the value of the vehicle if you don’t get an extra $400 insurance plan (outside of “full coverage” included in my reservation). That’s a total lie, I’ve rented from Cancun Hertz multiple times and never paid more than $200 for a deposit. I left and went to Hertz and immediately got the same deal for a better car with only a $200 deposit.Reviewed 28 Oct. 2022
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6.0
Great price…out of their control due to extreme traffic at the airport, picking up took nearly an hour.Reviewed 2 Jun. 2022
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10.0
Two days rental for 34 US dollars, medium size car. Efficient contact with the pick up driver and staff. The Sixt base is one km from the airport but it is as it was at the airport. No waiting for the shuttle to the base.Reviewed 1 May 2022
review from![kayak]()
2.0
Location was not possible to find! Had no information on booking confirmation email! Was charged for a car I did not pick up because I could not find the location of the facility! Must not be located within the airportReviewed 4 Feb. 2022
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2.0
Really rude staff we ended up canceling the booking. They were being rude to another family as well and not doing anything to help them out.Reviewed 29 Dec. 2021
review from![kayak]()
2.0
The real price was 3 times more expensive than the price advertised by kayak. Shame on you kayak.Reviewed 13 Dec. 2021
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8.0
The people were very nice. The car was clean and ran fine during our stay. The agents went over details of the billing and car condition very thoroughly. They spoke both English and Spanish. There were only 2 downsides: (1) The Kayak ad said the pickup would be at the Cancun airport but it wasn't. There was no Sixt booth at the airport either. We managed to find Sixt by asking other companies where to go...and everyone we asked kept trying to sell us their cars instead. It was quite confusing to know where the shuttle would be and to make sure it came for us. (2) The Kayak booking took me through Hotwire and it told me that I was booking a full-size sedan because that is what I filtered my search to. However, when I clicked on confirmation to secure the reservation, Hotwire changed the car to a mid-size vehicle. I did not realize I was getting a smaller vehicle until I got to the Sixt office and they had no full size vehicles for the same price. I blame Hotwire and Kayak for that issue, not Sixt.Reviewed 20 Oct. 2021
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1.9
Nothing they cancelled my reservation for no reason and no notice. Had to go to a different company.Reviewed 12 Sep. 2021
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1.9
I made the reservation and received a confirmation email. When I showed up to get the car, they told me my reservation was cancelled because it was missing the phone number, which is BS. They had no others cars to rent. I had to scramble to find a car from some company no one ever heard of, subjecting me to god knows what kind of scams.Reviewed 10 Jul. 2021
review from![kayak]()
2.0
Awful!!Cons:Arrived in Cancun with my pre-paid reservation in hand ... and the Sixt manager told me they would not be able to honor my reservation ... no cars. completely stranded my family at Cancun airport! Never rent from Sixt.Reviewed 8 Jan. 2017
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