Pros: "The food, air crew respectful and dedicated to duty"
Cons: "Everything was perfectly ok"
Cons: "Punctuality. Time is off the essence."
Pros: "Large space"
Pros: "The landing was smooth and so was the whole flight! Loved it"
Cons: "Food. I ended up throwing up shortly after eating"
Pros: "I liked the fligth attendant"
Cons: "The seats are uncomfortable"
Pros: "The crew was amazing and the flight was smooth"
Cons: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"
Pros: "The crew were ok but took ages to help you"
Cons: "faster service in the plane"
Pros: "The crew was great. Extremely accommodating for families."
Pros: "Comfortable because the plane wasn't full."
Cons: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."
Pros: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Cons: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."
Cons: "There was no entertainment. Breakfast was standard"
Cons: "My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation."
Cons: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
Pros: "The plane was very bad and scrambling all time."
Cons: "Smell. Hygiene very low."
Pros: "Nice crew"
Cons: "Poor communication on boarding gate for business class Aircraft and business seat just medium Food quite as fast-food service"
Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Pros: "Free entertainment! Wish they worked with gogo to purchase WiFi though. Bathrooms are roomier than other airplanes! I’m glad the crew gave me the sandwich even though I was sleeping."
Cons: "One of the toilet covers wouldn’t stay up so you had to hold it while going. Paper towels would be nicer than tissue paper. Wasn’t able to use my boarding pass from my phone, waste of paper. Ginger ale would be a nice drink. Didn’t find a list of their drinks in magazine, that would make it easier. Whenever I needed to use the restroom they locked us out a lot whether for head count or re fueling."
Pros: "Nothing - decades behind other Airlines."
Cons: "Everything. Terrible old plane, bad food (made me violently ill), bole airport is depressingly bad and unorganised, boarding is like lucky dip... my seat was broken on the plane. It was an exit and still so uncomfortable. Never again..."
Cons: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Cons: "untrained staff, pathetic food very conjusted spacewise."
Pros: "The food was amazing and the plane is more comfortable and you can relax."
Pros: "Good food for a such a short trip to Nairobi."
Cons: "Boarding very confusing, gates changing and could barely hear through the PA system."
Pros: "Loved having traditional ethiopian food"
Cons: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"
Pros: "Flight Attendants excellent and always smiling"
Cons: "Should be able to select your own movie"
Pros: "Comfort The crew is always so helpful."
Cons: "Food did not agree with me again."
Pros: "Spacious, good entertainment system"
Cons: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."
Pros: "Food was fantastic for such a short flight. It essentially ticks most of the boxes I would be concerned with for a flight of this length."
Cons: "Got an exit row seat so plenty of room but the seat itself is simply uncomfortable."
Pros: "USB plug, nice TV/ entertainment"
Pros: "The flight service"
Cons: "The food was good"
Pros: "On time."
Cons: "Dirty bathrooms, mediocre entertainment."
Pros: "1) On time"
Cons: "1) Food from Lusaka to Lilongwe was poor. Just sandwithes and drinks 2) Small bumpy, noisy plane from Lusaka to Lilongwe 3) No entertainment"
Pros: "Like a third world flight, I could not purchase a wifi. Service is excellent."
Pros: "Movie during flight and food were good"
Cons: "Only showed one movie and then a blank screen for half the flight They waited forever to remove the food trays after being served Delayed at the Terminal for a power outage, but NO announcement made over the Intercom for 30 minutes. Never helped non Egyptians with paperwork necessary to get through customs"
Pros: "Boarding and the programmatically were fine."
Cons: "It was a middle of the night flight and everyone was sleeping. The lights seem to come on every hour."
Pros: "In entabe the way everything is done was very good the food on that day was not good"
Pros: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Cons: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Cons: "Poor service, not organized, dirty aircraft"
Pros: "New aircraft 777 from Boeing"
Cons: "Food was so poor. Only option was chiken"
Pros: "Was lucky to be able to get 3 seats in a row, so could sleep.. They were able to put me in 3 seats again on return, so all good for me... Crew nice, leg room decent, entertainment was fine... Movie choices were not best I've seen, but first world problem... Overall I would recommend.."
Cons: "The return journey time from Dublin sucks... 6am flight, so u have to stay up all night pretty much... If they could change that, it would be amazing... Food not great, so you would be better off bringing your own stuff..."
Cons: "Hi, I have asked 3 members of the crew to get me a glass of water from the time I boarded the flight. It took 45 minutes for them to hand me a glass of water. I have to wait till they all got settled. Only when them to start the service they were able to give me some water. I was really thirsty otherwise, I wouldn't have to ask for three members. I think it's important that they respond more promptly and do a quick service considering the long flight we have."
Pros: "Food and wine"
Pros: "Most things were fine"
Cons: "I don't like the 787 dreamlike at all: it is not built for pax like me who are taller than average. I can hardly remember an occasion when any of the cabin crew smiled."
Pros: "Again, excellent service. Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Cons: "Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Pros: "Excellent staff, professional and friendly. Nice food"
Cons: "Aircraft "medium" range with business seat not very comfortable. No special attention to business class passengers at arrival"
Pros: "Boarding was okay and crew were friendly"
Cons: "extremely old airplane, mediocre food, almost non-existent in-flight entertainment."