Pros: "Lead flight attendant was attentive, cheerful, and helpful!"
Pros: "The crew was very professional."
Cons: "For a quick hop from Boston to toronto this was ideal."
Pros: "Convenient! Love flying to Toronto on Porter. Nice glassware for drinks. Unique feel. Will definitely fly again!"
Pros: "The crew was great and friendly."
Cons: "Nothing, I think for the flight duration it was good."
Cons: "Especially for USA and Canada travel, allow some luggage, you guys embarrassed my child by charging her luggage fee because she had to bring a device she requires. She felt embarrassed."
Cons: "Flight was delayed. It happens, I know. First time using this airline, ended up landing 1.5 hour later than planned. The boarding process in Toronto was bizantyne, with some discrepancy in the checks and balance forcing a manual check in of all passengers. Amateurish."
Pros: "Flight was comfortable and boarding was efficient. Great value for the cost of the ticket."
Cons: "The crew was very attentive to the passenger beside me who was demanding. Unfortunately, their attention meant they overlooked my requests and forgot to provide me with a drink. Also, for a 10am flight, other passengers should know not to arrive before 8am. The counter at doesn't open before then."
Pros: "Crew was nice, free drinks of all sorts."
Cons: "Plane was 3 hours late leaving and we were given five different reasons for it. There were no weather problems. Overheads won't hold what most airlines will, and Porter's low fares lose value due to extra charges like seat reservation and luggage."
Pros: "Crew was nice"
Cons: "Flight was cancelled and rescheduled 2 days later!"
Pros: "Snacks and drinks on the plane are nice. Baggage was already on the belt at Billy Bishop. In general a lot less queuing and waiting than YYZ."
Cons: "New luggage rates make Porter an unattractive option compared to other competitors on short haul. Seats need to be cleaned more often, the surface was sticky."
Pros: "Crew and service were good"
Cons: "Improper information stating the fare could not have carry on bags. Small plane"
Cons: "I lost my flight because the person know how old me"
Pros: "Great crew. Helped me move to a seat closer to the front as ones further back make me claustrophobic."
Cons: "I don’t like your new policy of not opening up fee free seats 24 hrs before the flight. You used to do that and now if you don’t pay the extra $25 you get stuck in the back row even though there are lots of available seats. You can do better than this Porter. Especially for loyal customers."
Cons: "Email notifications of flight delay are sent too late!"
Pros: "free snacks and drinks, friendly attendants"
Cons: "over an hour delayed flight take off, state of the seats"
Cons: "The flight attendants had loud, personal conversations during the whole flight. Extremely unprofessional."
Pros: "I did like the crew, boarding and comfort for a short flight."
Cons: "they forgot one of our checking luggage back in Boston. it was my fiancé luggage, but good thing it wasn't my luggage since I have my work tools on my luggage that I will need for tomorrow Monday the 23-2018"
Pros: "the location was perfect, i was able to walk to downtown and other tourist attractions"
Cons: "it was too expensive"
Pros: "The flight was good and excellent, boarding on time, arriving on time, the staff was very friendly and helpful."
Cons: "The on-board magazine read that they should have had almonds as a snack option but the attendant said they do not take nuts as they could be allergic. But on my flight to Boston they served almond snacks. It is confusing."
Pros: "One particular flight attendant was good"
Cons: "Everything else. Delayed my first flight by 2 hours. Rude crew at boarding."
Cons: "Flight out was canceled after five hours of delays. I find it hard to believe the forecast wasn't more predictable and couldn't have saved all that wasted time in the airport."
Cons: "Interior noise from plane is annoying"
Pros: "Prompt service and proximity of airport to the city. We literally walked to our hotel"
Pros: "the flight itself was good. the price was also good."
Cons: "delay of 1hour for both flights."
Pros: "Loved the Terra chips. Also the price!"
Cons: "Why did I have to take my headphones off during takeoff and descent? No other airline I’ve ridden has had that policy."
Pros: "complimentary wine and beer!"
Cons: "delays, delays, delays!!!! Billy Bishop's - no place to sit!!!!"
Cons: "Disorganized lounge and very late updates on flight that was 90 minutes late."
Cons: "Getting an email as I was going to sleep advising my flight is cancelled and rescheduled on next available 640am two days later. Wow talk about leaving me stranded Who is paying my two extra nights hotel and food? Pretty unprofessional service Been on hold over an hour Come on porter Is that the best you can do?"
Pros: "Quiet plane! Excellent crew."
Cons: "Logan Terminal E..."
Pros: "Crew was very friendly and sincere."
Pros: "I loved the waiting area with free snacks and drinks while we waited for our next flight. So comfortable! I wish Porter had other flights in the United States :)"
Pros: "Price and timing"
Cons: "Noisy children; mediocre food"
Pros: "I like Mr. Porter"
Cons: "Schedule could be a bit more precise, but as long as Porter manages its fine..."
Pros: "Helpful staff and generous with the snacks and beverages. Everything was on time and ran smoothly."
Cons: "Good first-time experience!"
Pros: "The flight attendants were extremely welcoming and looked great. The gourmet snacks were great including wine service in glasses and not in plastic cups!"
Pros: "Staff was extremely professional and knew their job."
Cons: "Flights were short so did not have entertainment, which is fine."
Pros: "Seats were good, service was excellent I felt, good drink selections. I'd say it's regional version of Southwest. Please be mindful the overhead space is like that of Spirit (very small!)."
Cons: "Landing. Both times the landing steps were shaky and uncomfortable. Taking off was no problem at all so really not sure why landing was so hard to swallow... as in I wouldn't bring my baby on board just because of this."
Pros: "Excellent service"
Cons: "No wifi or screen"
Pros: "Every thing was the best and I loved it The best airport, crew , landing , service and on time flight."
Cons: "I had problems with the check in, looks like they don't have experience or something is wrong with their system because we were 3 people with the same issue and there were only one guy helping us. I almost lost my flight. Then, the landing was awful, all of the passangers were scared, we didn't know what was happening and they never told us."
Pros: "Travel was seamless Flights were surprisingly punctual Staff was friendly and planes are comfy for short flights - Lounge is the best ! definitely the highlight of flying porter. They stand behind their slogan... " Flying Refined ""
Pros: "Flight returning to Toronto was on schedule"
Cons: "Flight to Boston was not on schedule"
Pros: "The carry-on space was too small. My flight leaving Toronto was delayed one hour. I enjoyed the free coffee and cookies at the airport."
Cons: "Shaky and noisy flight, the transportation offered by porter could be vastly improved."
Pros: "The aircraft crew were very polite and helpful."
Cons: "I could have used more leg room being so tall."
Pros: "Nice to offer chips"
Cons: "Very delayed, but with only vague and confusing explanations. Delay before taking off, delay on the runway. First they could not find plane, then could not find crew."
Cons: "Cabin was not well pressurized so my ears popped very badly. 24 hours later, they're still popping"
Pros: "Free drinks! Great snacks! Friendly crew! I wish I could fly Porter everywhere!"
Pros: "Nice seats fast boarding"
Cons: "Snack can be more richer"
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."
Cons: "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Cons: "My direct flight was cancelled and rebooked with a connecting flight."
Cons: "3 hour delay on Christmas day"
Pros: "On board entertainment"
Cons: "No real food for purchase"
Cons: "The waiting area at the Boston airport is poor. It is very small, rundown and with limited access to refreshments. It's ok but certainly not a selling point."
Pros: "New system with Canadian customs was fantastic. Went through really quickly."
Cons: "Basic connection flight. Music was only entertainment."
Pros: "Most parts of the flight were normal - nothing exceptional or problematic"
Cons: "I'm 6ft tall and paid for a coach ticket. This aircraft wasn't built for tall people in coach."
Cons: "Flight was delayed"
Pros: "Ground personnel"
Cons: "The overall service on board"
Cons: "The flight was late."
Pros: "Crew was very nice"
Pros: "Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal."
Cons: "We were disappointed we couldn't order from the flight menu."
Cons: "Flight delayed out of Boston. This seems to be the normal state of things. I dont think I've ever flow this route on and had an om time arrival This caused me to miss my flight in Toronto, forcing me to spend the night. I pressed their customer service rep for a hotel, but they refused claiming it was a weather related incident and they were were therefore mot responsible. The weather in Boston and Toronto was fine and at no poi t on the flight did anyone offer Any Reason Whatsoever for the delay. Moreover when i protested the customer service agent mocked me for not realizing it was a 'weather related incident'. I spent the night on the floor on YYC. Needless to say, Ill never fly Air Canada again."
Cons: "Wireless system slow and costly."
Pros: "We didn't crash"
Cons: "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."
Pros: "I never got in my flight home for my aunts funeral and to get back to work because nothing on your website warned or notified me that I needed a visa just for a connecting flight on Air Canada so not only did I lose my money I was denied my flight denied the chance to be at my aunts funeral and get back to work. So my honest opinion is that I am extremely disappointed and deeply saddened by this evtire ordeal now I have to spend more money to purchase another ticket with another airline to go home. Thanks for the hassle! Aslim Hosein."
Cons: "Seriously? NOTHING AT ALL and I wish I could select no stars"
Pros: "I liked the service crew and flight attendants help. It was amazing to come home safe. I enjoyed my flight."
Cons: "Nothing at all."
Pros: "Genial crew"
Cons: "Disorganization in Boston, we almost missed our connecting flight"
Pros: "Quick, cheap, great service"
Cons: "Nothing bad, really"
Pros: "All was well. Thanks"
Pros: "I was happy to be on the flight."
Pros: "The tremendous effort to support our making our connecting flight."
Cons: "The nightmare between flights in Toronto airport"
Cons: "Flight was late taking off"
Pros: "Boarding process was good"
Cons: "No free snacks offered"
Pros: "The crew was nice and the flight landed on schedule."
Pros: "Service on the flight is always good and the transfer in Toronto was seamless."
Cons: "The departure area in Boston is dreadful. no room and no amenities. Straight out of the 60's."
Pros: "Everything was fantastic. Great flight crew. Great stuff."
Pros: "Logan checking with own security checkpoint Boston to Toronto tv great Staff professional"
Cons: "Zero communication on status of flight! Just changed the time on flight multiple times but no updates given! Canceled flight 10 hours later! Had to make own hotel reservation in Toronto with only possible reimbursement."
Cons: "My flight was delayed all the way up until 11:40pm."
Pros: "The fast boaring"
Cons: "The 3hr delay. Not many announcements. No one at the gate/desk. Had to be in a crowded gate area with no choice."
Pros: "Good movie selection"
Cons: "Poor organization and late takeoff"
Pros: "Seating in two's very good."
Cons: "Both going and return had to wait an extra hour."
Pros: "The staff was accommodating."
Cons: "The flight had two legs: from Boston to Toronto and from Toronto to New Delhi. The layover was 1 hr 6 min, which was tight. After checking in our bags, we found out that the first leg of our flight is 2 hours late, so obviously we couldn't take the second flight. Looking at the TV monitors, I noticed that pretty much ALL Air Canada flights are seriously delayed. Luckily, there was an earlier flight to Toronto (which was scheduled to have already left, but it did not leave because that was delayed, too). The staff put us on that flight and double promised to make sure that our checked in baggage gets transferred to this alternate flight. The checked bags did not get transferred. When we arrived at Delhi, after an exasperating 1.5 hour delay after a 20 hour flight, the airline told us, and many others in the same situation, that our baggage did not arrive, and we have to come the next day to pick them up. The issue was, we were not staying in Delhi, just transiting through it. No luck, the airline said, because the customs have to be cleared at the port of entry. We are still waiting for our baggage. Oh, and if that was not enough, the airline allocated well separated seats for all the members of our family. I'd think it would be a common sense that people who have been booked on the same ticket must be assigned consecutive seats. But apparently Air Canada does not have much common sense. NOT flying with them ever again!"
Cons: "Late and overbooked Toronto Airport Dodd is bad. --- no veggie optional"
Pros: "Excellent crew and comfortable cabin."
Cons: "I have no criticisms to offer."
Cons: "crew are polite but cold and strict. it was a night flight and they were very noisy when serving the food."
Pros: "Bos->Toronto Good Air Canada at Boston Logan airport has there own gate area with only 3 gates. This reduces the security line for faster security check. However this also causes problems with PreCheck. See below."
Cons: "Bad There is only one line for security at Air Canada Boston Logan because of the small volume at this check point. Because of this, PreCheck passages need to hold onto there bording pass as they go through security. The first security person who checks ID and boarding pass only told my wife not to take off her shoes. He did not tell her to hold on to her boarding pass, so she put it into the bin for x-ray stuff. So later security personnel then told her to take off her shoes and gave her a body scan because her boarding pass was already in the x-ray machine. I always hold on to my boarding pass thru security but had to take my computer out of my carry-on."
Pros: "Flight and in flight service"
Cons: "Bit chaotic in the departure area and at the gate"
Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Pros: "The extra legroom for economy plus seats"
Cons: "The food was tiny and not good"
Cons: "Free high speed Wifi. More room / comfort"
Cons: "Serving something substantial to eat would be nice."
Pros: "very friendly crew"
Cons: "the food"
Pros: "The crew was very accommodating, especially a flight attendant named Petra."
Cons: "We waited a long time to board. It would have been helpful if someone explained why we waiting so long."
Cons: "Not being delayed for 2 hours"
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Cons: "Still in Houston after spending the night. Flight from Boston to SFO WAS DELAYED SEVERAL TIMES and we would have missed our connection to HNL. So we were diverted to IAH, where we spent the night and will leave for HNL soon."
Cons: "Flight was delayed for an hour"
Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Pros: "Non stop . Wife and I were given side by side seats"
Cons: "Last row"
Pros: "Not much although the small meal/snack was solid. Also they didn’t lose or kill any animals as far as know."
Cons: "WiFi did not work. Flight attendants didn’t really care. No way to watch TV unless you pay."
Pros: "Refund was prompt"
Cons: "Flight was canceled"
Pros: "The crew from the ticket agents all the way up were great. The app for iPhone is great."
Cons: "I paid for 30 minutes of WiFi to download the United app on my iPad. I wanted to watch the movies/tv shows that were available to passengers. The WiFi was spotty and slow so I wasn’t able to load the app. Needless to say I was disappointed. I also was disappointed with the seating. I am an average size person and I felt very cramped in my seat. My shoulders and neck are killing me after a 2 hour flight. I know that I chose the economy seating but I don’t remember the seats being quite so narrow or the leg room being non existent."
Pros: "A very tall, male, flight attendant very wonderfully took me almost all the way from one end of the horseshoe to the other. I didn't catch his name but he was SO helpful."
Cons: "My flight was delayed by a few minutes and by the time we got to San Francisco, boarding was almost done for my connecting flight. I had to literally run from one end of the United terminals to the other... the entire horse shoe."
Cons: "I was there on time but was told my travel information was not on found even though I had the email confirmation and I lost all the money I paid."
Pros: "I loved being in economy plus! The meal was a wonderful surprise and after my tv screen was reset, I enjoyed 2 movies. Nice staff and service."
Cons: "Having to go to the back of the plane for the bathroom."
Cons: "Got re-seated into a non-recline, bulkhead exit row. For a tall guy like me that's a death sentence on a 6h flight that's delayed extra at the end of a day"
Cons: "Took 3 days to get home got stuck in a hotel pregant stuck between airport and planes for 2 days makes me never want to fly again horrible experience"
Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."
Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"
Cons: "Our plane was constantly moved around prior to boarding and it was 2 hours late."
Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."
Pros: "I originally self checked in for my delayed flight from Boston to Newark, but forgot to add TSA pre check. I went to ask an agent if she could add it, which she very kindly did. She also offered and put me on an earlier flight, which made my day! Thank you!"
Cons: "Bumpy ride"
Cons: "The plane delay wasn't explained"
Pros: "Very polite clean nice great experience"
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Pros: "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
Cons: "No complaints"
Pros: "Rebooking me on another flight was uncomplicated."
Cons: "We had a long delay in Boston that resulted in missing my connection. I only had 10 minutes from gate to gate to make my connection. I understand that the FAA levies heavy fines on planes every minute that they are late. If so, how does it explain the delay in Boston of almost an hour? Needless to say, I was NOT happy."
Cons: "Small seats. Left late"
Pros: "Good crews."
Cons: "The UA439 flight from Boston to Chicago was delayed for almost 4-hours."
Pros: "Flight was stuck on the ground for 2 hrs because of a generator issue, so I missed my connection. The United app nicely pre-booked me on the next flight to my destination without my having to do anything, which was cool. Internet didn't work but they refunded my purchase."
Cons: "The legroom is so much worse than jetBlue (which I usually fly) I almost couldn't believe it. Because of the generator issue the flight ended up being almost 9 hours. They ran out of ALL FOOD for purchase except chips (which they didn't even offer for free despite everything), so those of us in the back of the aircraft had our choice of a bag of chips for $4, or no food for 9 hours. Also, I paid $20 for the internet for the entire flight but it only worked for the first hour so I couldn't do any work."
Pros: "I was so impressed with the captain and flight attendants handling the engine problems we had that sent us back to the gate for maintenance at Boston. They were calm and professional and (as a fearful flyer) I felt confident the captain was absolutely making sure we were safe to progress."
Cons: "It was so hot on the plane!!! It would have been awesome if they would have passed out water."
Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"
Pros: "Clean newer plane"
Cons: "Entertainment Seating"
Pros: "The flight attendants were kind and attentative"
Cons: "Nothing stood out, no one went above and beyond. When boarding, a flight attendant said there was no room in the overhead for my carry on and told me I had to check in my bag. When I finally boarded the flight, there were many empty spaces that could have fit my carry on"
Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."
Pros: "Friendly crew"
Cons: "Flight delayed 4.5 HOURS due to lazy attempts at calculating how much fuel was required with weather systems. We stopped to refuel in Minneapolis for a very long time, despite assurances it would only take ~20 minutes."
Cons: "Seats are too close together. I could barely fit my knees in, and I'm not an overweight person."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."
Pros: "I like how easy it was to check luggage and boarding passes quick service"
Pros: "The flight was delayed but the gate staff and flight attendants did an excellent job helping us to get quickly to our connections"