Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.
The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.
We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.
Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
A long delay. Don't travel late in the day.
The seat was comfortable. There was a lot of turbulence. If it weren't for that,it would have been okay.
It was great, I’m very grateful for the pilots and crew flight attendants for everything.
Flight was great. Efficient boarding. Short flight. Early arrival. Friendly flight crew. The entertainment system did not work well. Could not access it until the aircraft reached 10K feet or more. Lots of glitches.
No food service almost missed because of first flight delays
Delayed as usual with Air Canada. Checked the status of the fly online it said took off when the plain was still at the gate.
Longer lines at Air Canada to check.. could not get my boarding pass online.
Delayed on the way in 2 hours!!! And now on the way home delayed then cancelled!!!!!
Delay in luggage again for the second time of the trip. I would not advise using air Canada or at least I will never check in a luggage. Luggage issue overshadows the nice crew members unfortunately.
If I’m gonna sit in the 39th row You might as well let me on after the first class passengers Especially if I have no luggage for overhead Just a thought
The baggage drop-off for Air Canada in Toronto for passengers flying international was terrible. One of the worst experiences I have ever had. The line was ridiculous; there was no one to help facilitate people avoid confusion, and the baggage system for the line I finally ended up in had to be re-booted right as I got to it.
Flight got canceled. Instead of the booking me for the next flight at night I was booked for the following day at a later time. I was able to fly out that night because I had to call and deal with a human!!!
It was great! Very comfortable plane, crew was great, would definitely take this flight again.
Flying with Air Canada is not pleasant at all. The plane is very old, meaning that there is no on board entertainment, the leg room is less, and it is dirty and in poor repair. To make matters worse, the crew was pleasant enough on my initial fight, but very rude on the return flight. Furthermore, the website advertises many amenities for international flights that are not honored when you were flying from the US to Canada even if your flight is five hours long. Even if you are willing to purchase food, they will likely not have over half of the advertised options available. In addition, you will pay twice the amount of a child’s order for an adult order of same item even though it is the same size as the children’s. It was just really bad on many levels I will try to avoid flying with Air Canada again at all costs
Everything was great except that I wasn’t issued a boarding pass for the second flight so they would not let me into customs until I had said boarding pass. Luckily a gate attendant from another Air Canada flight was able to print one for me so I could go through.
