No food or entertainment which was ok given it was a small plane and a short flight , apart from that everything went smoothly and was much easier than having to take two flight to get to the same destination. Central Mountain Air
Pros: "The staff and Crew were amazing! Very friendly and helpful, no frills, just excellent service!"
Pros: "Overall not much, other than the staff was nice!"
Cons: "Flight was suppose to be delayed two hours, so got to the airport hour before flight was suppose to leave at 3:45 but delayed till 5:45 so waiting in airport all day. Flight didn’t actually leave until 6:30-6:45. Which made pick up arrangements at destination cost me more money. I usually Kayak often and want to continue using it."
Pros: "I liked it was a small plane. Short flight so no food or entertainment provided, other than the kid that had never flown before, sitting behind me."
Cons: "It was Delayed by 40 mins but I did get on it, so that's a bonus."
Pros: "I appreciate that Kayaks gives an honest and clear overview of all prices. I always use kayak to book my flight. They can't be beat."
The connecting gate at YYC for YXH could have been closer. We de-planed in D and had to walk to the lower level on the far north end (on the other side of A)
In- flight crew was upbeat and helpful. Fluid boarding. Food options for purchase ran low on healthy options half way through cabin. Mr Noodles soup is a very low end option. There's far better brands available on the market ie : Nongshim soon veggie and Nongshim Shin Black beef broth. As a diabetic; I would have ordered cheese and crackers but were sold out before row 20.
I am a small person and I had barely any room to move. The rows of seats are WAY too close together and are very uncomfortable. My partners legs didnt even fit in the space in front of him and he had to splay his legs out into both directions in the other passengers areas. I can't imagine being bigger than we are and trying to fit into those rows. Unacceptable.
Getting closer to the gate that we had to leave from we had to run to catch our next flight
Travelling with children, they made sure we were comfortable, provided assistance both boarding and leaving the plane
Cons: "More than an hour late departing. Added to that it was almost an hour before luggage appeared. Not West Jet’s fault but it made us even later resulting in some of our long drive of our drive to Grand Canyon being in the dark."
Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Pros: "Crew was great. Delayed by mechanical issue. Weather was bad in Montreal so delayed again. Mechanical issue is a pain but I'd rather not crash so all in all very good. Really windy at landing, pilots did a great job. Respect!"
Cons: "Just a heads up, if you're a large person, weight wise, you may have a challenge using the rest room. It's pretty small."
Cons: "Getting from one flight to the other was a major hassle. How many times do they have to check your boarding pass?"
Cons: "Pissed that when you book as a couple, same address, same name that you aren’t seated together unless you pay extra. And having to pay for a suitcase is a rip off. You can’t bring shampoo and products with you on the plane but have to pay to check them. I can’t seem to pack enough clothes for a vacation in a carry on. Airline rip off"
Cons: "The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait."
Pros: "Very smooth flight. Nice 787"
Cons: "Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!"
Pros: "Nothing"
Cons: "I didn’t like anything about this flight, except that we arrived safely. I had the last seat, next to the toilet, and that container or whatever it is, was dirty. Every time someone flushed, I was bathed in the smell of urine. It was raining in Toronto; consequently, my checked bag was wet through. I’m glad I was coming home rather than arriving at a vacation destination, where all my stuff would’ve been wet. I’d like to see some effort put into keeping my bag dry. Also, the passengers had to slog through the rain to get on the plane!"
Pros: "The crew was very attentive"
Cons: "As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks."
Pros: "Everything was perfect on the flight. The service, the food and the crew."
Cons: "Seats are a bit small. Not very comfortable and touch screen of entertainment system was slow."
Pros: "Nothing..you're going from one airline to another one... N the schedule is was changed without notice..."
Cons: "First I get to the airport in Montreal to fly with Lufthansa.as I bought my ticket with Lufthansa.. ..made line for about 15 min they tell me it is not with them, it is with air canada..no reason why...so I did made line again..the hours of that fly were the same.. but when I landed in Geneva somebody is waiting for me to tell me my fly has been cancel..so I had to fly to Zurich instead and not only that I had a meeting today getting into barcelona but with the new schedule instead of arriving to 400 pm I ended up getting there at 730pm..and to add to this it is a 4 days trip so I already lost one..and I still not in Barcelona so will see what happens to my bag."
Cons: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Pros: "The passengers, the Brussels airport retail area, 1 of the flight attendants who was polite and welcoming, and the entertainment selections. Finally being connected to Swiss staff."
Cons: "The crew was not very welcoming and was borderline rude when I asked any sort of question such as why I was not allowed to wear my headphones prior to take off. I was patient in not wearing them, but could not relaxing into the trip for the 40+ minutes we remained on the ground mostly not moving. I was tired when boarding and fumbled with my documents and was very curtly told to just hand them over. Another time I accidentally mistook headphones the stewardess was handing out for something else. I took a pair and then immediately gave them back with an apology that I didn't realise what they were, but thanked her anyway. This was met with a scowl and a bit of opposition. There was one stewardess that was very nice and accommodating out of the entire crew. On top of this the toilet seat on the plane was broken, so it fell on you when you were trying to go to the bathroom, and the soap dispenser was broken. I didn't dare mention these things to the flight crew though. The plane was late taking off from Montreal, and so was late landing in Brussels. No effort was made to provide connections assistance, or provide directions on where to go to rebook our missed connections. I and all others traveling to Zurich spent the entire morning trying to find anyone from Air Canada to help us rebook our flights. We literally were going from desk to desk between two terminals, and consulting each other as we went to limit the amount of leg work we all had to do. We all had to finally leave the terminal area and go to Swissport and stand in a long slow line. By that time any afternoon flight was already overbooked. So I and a group of other passengers were booked for an evening flight which forced me to book a hotel in Zurich because I couldn't get to where I needed to be that evening. After being rebook, I still tried to get on an earlier flight by going directly to the gate. It was confirmed that there was some extra space available, but they would not switch me to the earlier flight because I had a checked bag that I could not separate me from. Ultimately my bag was lost which made me have to stay awake and in the Zurich airport even longer after I finally arrived going from one lost baggage representative to another, and then waiting in another line to finally fill out paperwork because my bag had never been scanned in Brussels. The Zurich representatives were very polite, helpful, and efficient compared to anyone I encountered in Montreal, or Brussels. I was without my bag for 3.5 days of what was supposed to be a 10 day trip. My trip was reduced to 9 days because I spent an entire day in the Brussels airport and then had to spend the night in Zurich. I arrived in Zurich on Saturday night, and received my bag on Tuesday afternoon. All in all it was not a good experience until I got to Switzerland."
Pros: "That we eventually got a flight home."
Cons: "Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way."